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User Agreement

Customer Service

Last Update: October 28, 2019

 

THANKS FOR CHOOSING LIME!

 

These terms (“Terms”) govern your use of our various products and services in the country where you live (collectively, our “Services”). They are provided to you by Neutron Holdings, Inc. dba Lime. By using our Services (including using our App or creating a user account, for example), you are agreeing to these Terms, including that you are of legal age to enter into binding contracts, so please read them carefully. You are also agreeing that you have authority to agree to these Terms, whether personally or on behalf of an entity you’ve included in your user account registration.

 

If you don’t agree to these Terms, you may not use our Services. We may amend these Terms from time to time, and the revised version will be effective when posted on this website or otherwise made available to you. The revised Terms supersede any previous versions. While we will provide you advance notice of any important revisions, we do recommend that you regularly review these Terms because your continued use of our Services after we make any changes to them constitutes your agreement to those changes. These Terms also expressly supersede any prior agreements or arrangements we may have with you. You may of course stop using our Services at any time, and we may terminate these Terms or your use of any Services, or generally cease offering or deny access to any portion of the Services, at any time in our sole discretion.

 

Please note that your home city may also have additional terms and conditions that you should be aware of when you use our Services – please check this list to see if there are any for your city. 

 

IMPORTANT NOTE ON ARBITRATION: PLEASE CAREFULLY REVIEW THE ARBITRATION PROVISION IN SECTION 17, WHICH REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. YOUR AGREEMENT TO THESE TERMS INDICATES YOUR EXPRESS ACKNOWLEDGEMENT AND AGREEMENT THAT YOU HAVE READ AND UNDERSTAND HOW THE ARBITRATION PROVISION WORKS.

 

  1. What Lime Offers

 

Lime was founded on the simple idea that all communities deserve access to smart, affordable mobility. Our Services help make this idea a reality. We are continually evolving our Services, and as of the date above, they include electric and non-electric bikes along with their respective parking locations, electric scooters and car-sharing vehicles. In these Terms, we often refer to these as a “Product” or all them collectively as “Products”. Our Services also include our mobile application (the “App”), all other related equipment, maintenance, charging, personnel, our websites (including this one), and any other information, technology and services provided or otherwise made available to you in our discretion. Our Services may come with additional terms or product requirements, which we will make available to you with the relevant Services and they will become part of your agreement with us when you use them. Please note that we are not a common carrier, we offer our Services as a convenience to those who are able and qualified to operate them, and alternative means of public and private transportation are available to you and the general public.

 

  1. Your Lime User Account

 

  • Account Set Up. You need an account to use our Services, which requires a valid debit or credit card or other approved payment method with expiration date (which is passed to our third party payment processor – we do not receive or store this information ourselves) as well as other requested information depending on the Product (see below for more on car-sharing vehicles, for example) (for example, a driver’s license is required in some jurisdictions). Alternative account creation and payment methods are available for some of our products and services if they are available in your area, such as LimeAccess. What you provide us must be true, accurate, complete and updated as necessary to remain accurate. Create a username and a strong password and don’t share either with anyone – your account is personal to you and not intended for anyone else, and you are responsible for all activity that occurs under it. Let us know immediately if you suspect unauthorized use of your account. We have the right to provide your various account details (like billing, account, content or use records and related information) if required by law (which may include mandatory data sharing with governments), and to protect our rights, customers or business.

 

  • A Note on Fraud. We take it seriously, both for your protection and ours. You may only use a payment method that you have the legal right to use and you authorize us to charge this payment method for any charges you incur. If we suspect that any information you’ve provided is inaccurate, incomplete or fraudulent, we may suspend or terminate your account if and until the issue is resolved. During that time, you will lose access to some or all of our Services, either temporarily or permanently.

 

  • Operating a Car-Sharing Vehicle.

 

You need to meet certain eligibility requirements in order to use one of our car-sharing vehicles. This includes being at least 21 with a valid U.S. driver’s license with a minimum of 1 year of driving history and a clean driving record. It’s up to us to decide whether your driving record is indeed clean, but at a minimum this means you haven’t had (i) any major violations in the past 3 years, (ii) any alcohol or drug related incidents up to 7 years in the past, (iii) more than 2 minor violations in the past 3 years, and (iv) more than 1 accident in the past 3 years. You’ll be required to upload your driver’s license, and we reserve the right to approve or deny (or rescind any previous approval for) your use of these vehicles. Motor vehicle record checks will be run (and re-run, pursuant to applicable law) to ensure you meet, and continue to meet, these eligibility requirements.

 

 

  1. Using the App and our Services

 

You can use the App to locate, reserve and access our available Products. Please understand that for supply and related reasons, we reserve the right to accept or reject your reservation requests, and your receipt of our confirmation does not necessarily equal acceptance or constitute confirmation of our offer to make the Services available in any particular instance. If your reservation via the App is rejected after your request, you’ll receive the applicable refund assuming your payment method was charged in the first place. If pricing in the App turns out to be incorrect for any reason, we reserve the right to cancel or reject a corresponding reservation and will issue you the applicable refund. 

 

  • A Few Essential Rules.

 

  • Unless we give you express permission otherwise, you must be the only user of our Services, other than minors on non-electric bikes, and your car-sharing vehicle passengers (who are not permitted to drive), but additional rules in these Terms or otherwise communicated to you may also apply.
  • You must be at least 18 to use a bike or a scooter, and at least 21 to use a car-sharing vehicle.
  • You must be able to operate our Products in a competent manner. You know how to use them and are physically able to do so. You understand that adverse weather conditions can impact safety and you are able to respond accordingly (like adjusting your braking distance in the rain, for example). This may also mean not using certain Products at all. Also note that we don’t provide routing directions or advice, so the route you choose is up to you.
  • While we do our best to educate you on local laws governing how to use our Products, please ensure that you have familiarized yourself with these laws as well, which you must follow when you use our Services. Don’t use our Services in prohibited areas, and make sure you understand the laws on sidewalk use, parking, seat belts, child safety seats and alcohol/drug use during operation.
  • Don’t tamper with, vandalize or try to gain unauthorized access to our Services.
  • Minors over 16 can use non-electric bikes only that you have reserved, but they must wear a helmet and perform the necessary safety-checks (both discussed below), and you must educate them on the laws that apply to them and supervise their use at all times. You are legally responsible for all their activity as if it was your own.

 

  • Safety First! – Helmets, Seat Belts and Safety Checks.

 

We recommend that you wear a helmet any time you use any of our bikes and scooters, preferably Snell, CPSC, ANSI or ASTM-approved. It should be sized, fitted and fastened per manufacturer instructions. Helmets and other protective gear are no guarantee against personal injury. Helmets are required by law in some areas, so definitely wear one if those laws apply to you. If you choose not to wear a helmet and are injured as a result, we are not responsible. You and your passengers are of course required to wear seat belts in any of our car-sharing vehicles. 

 

We do our best to keep each Product in good condition, but you should still perform a safety check on the Product before you use it, including all of these:

 

  • Did you check its general condition (wheels, tires, etc.)?
  • Do its brakes and lights work?
  • Are the seat, pedals and basket properly attached if it’s a bike?
  • Is the battery charged if it’s electric?
  • Is there any other sign of damage, unusual or excessive wear or is maintenance needed?


Something could have happened to the Product since its condition was last checked, and we need you to tell us if something isn’t working properly if you notice it before we do. If you notice any of these or other issues in a Product before your use, don’t use it. Reserve another one instead. If you notice something during use, stop your trip as safely as you can and as soon as possible. If you don’t report these issues, we may have to attribute them to you, including holding you responsible for any associated costs, so please tell us if anything you see doesn’t look right.

 

  • Additional Rules for Electric Products.

 

  • We don’t have unlimited amounts of electric Products and they aren’t always available. This actually goes for our non-electric Products too.
  • Electric Products require periodic battery charging to operate. Their level of charge power will decrease with use over both time and distance. They lose their battery charge for various reasons, including due to weather, road conditions, Product type and other factors.
  • It is your responsibility to be aware of the level of charge power in the Product you are using. As part of our Services, we work diligently to ensure that our Products have adequate charge for your general use, but we don’t know where you intend to go and we can’t guarantee the electric Product you use has enough charge power to get you there.

 

  1. Be Safe When Using Our Products!

 

We want a safe experience for you and those around you in your community, and that means we have some rules. Aside from simply exercising caution and good judgment, you shouldn’t carry any items (like a briefcase or a bag) or use any device (like a cell phone or other portable device) if they impair or hinder safe use (no texting while using our Services, for example). There will not always be a designated place for you to ride, such as a bike lane, so exercise caution when riding around cars and other traffic (we aren’t responsible for the actions of drivers, pedestrians, or other third parties). You may not use our Services while under the influence of alcohol, drugs or other substances. Don’t carry other people or animals while using our Services (with some exceptions, like a service animal in a car-sharing vehicle). Please don’t lock up any Product with a lock that isn’t ours, because then we can’t unlock it (!). Please don’t leave a Product in a manner or location which we can’t access (if everyone did that, there would be no Products to use). We may charge you up to $450 if we are not able to retrieve any Product due to your actions.

 

You are also not permitted to use our Services to participate in activities beyond a particular Product’s intended use. Some of these are obvious, but for example, no racing, mountain riding, stunts or trick-riding, and don’t take a Product off-road or through massive amounts of water (beyond normal urban riding, of course). All of these uses can damage our Products. You may not use our Services for hire, reward or for any other commercial use (like advertising, ride-sharing or food delivery). And of course, do not use our Services in connection with the violation of any law.

 

  1. Treat Our Products Like They Were Your Own!

 

  • Proper Use. If all customers treat our Products with respect, more of them will be available to use and in better condition. Our Products are unfortunately not indestructible, so please take good care of them when they are in your hands. They have weight limitations – 300 pounds for all bikes and scooters (but 15 pounds for cargo in a bike’s front basket), and 600 pounds for our car-sharing vehicles (unless otherwise stated). You may not use a car-sharing vehicle to tow or haul a trailer or other vehicle. We expect you to use the Products safely, including when you carry cargo in general. For example, don’t carry cargo in a bike’s front basket if it blocks your visibility. If you leave any personal belongings on or in our Products or on our premises, we’ll hold them for 90 days unless the law requires longer.

 

  • Damage. We expect that other than normal wear and tear, you’ll return (meaning locking up and/or deactivating) a Product in the same condition in which you received it. If you damage it (accidentally or intentionally), or fail to properly return it and damage occurs, you’ll be responsible for the associated costs. This can get pricey – up to $600 for non-electric bikes and $2,000 for the electric ones, $1,500 for electric scooters and the pricing set forth in the App for car-sharing vehicles. With car-sharing vehicles, you may also be charged for cleaning if you get them dirty (we have a no smoking policy and we may have to charge you to remove the odor, by the way). The same charges will apply for any Product not returned within 48 hours, which we consider lost or stolen and, depending on the circumstances, we may need to file a police report against you. We also reserve the right to take any action against you that the law allows, including holding you liable for the value of the Product.

 

  • Periods of Use. You can use a Product for up to 24 hours. Keep track of your time as we don’t do it for you. You need to return the Product within that time period, and after that, you can use it You can return a car-sharing vehicle in any legal parking space within the approved area of use (check your App to know where that is). Each Product has a maximum 24-hour service fee – $50 for bikes, $200 for anything electric and the pricing set forth in the App for car-sharing vehicles (which may vary due to their higher costs). When you return a Product, you’ll be charged the lesser of your accumulated service charges based on our in-App pricing or the maximum 24 hour fee.

 

  • Product Pick-Up. If you are unable to return a Product to a valid area (for example, you have to leave it on private property, in a locked community or an otherwise unreachable area), and you ask that we pick that Product up, we may charge you a pick-up fee of up to $120. If you just plain abandon a Product in a place it shouldn’t be left, you’ll be responsible for all associated fees until it’s recovered, plus a service charge of up to $120. We may change these amounts in our discretion and without notice.

 

  • Accidents or Damage to Products Generally. You must report any accident, crash, damage, personal injury, or a stolen or lost Product to us as soon as possible. If an accident involves personal injury, property damage or a stolen Product, you must file a report with the local police department within 24 hours. Note that with respect to our car-sharing vehicles, we carry the necessary insurance as required by law.

 

  1. Financial Terms

 

  • Pricing & Payment.

 

You may use our Services on a per-ride or subscription basis (where subscriptions are available). All pricing can be found in the App. Please note that we may change pricing for our Services as we deem necessary or appropriate for our business. Our pricing is exclusive of taxes (like sales and value added) and other applicable governmental charges. All of these will be charged to your preferred payment method designated in your account based on your use. We will automatically charge and withhold the applicable taxes if required by law. All payments to us are made through a third-party payment processor in the form of payment accepted by them. If you disagree with any charges we have made to your account, you must let us know within 10 business days from the end of the month in which the disputed charge took place. To resolve any disputed charges, we will need certain trip information, including the date and approximate start and end times of your trip. As a policy, we do not offer refunds for your use of our Services, and any exceptions to this policy are in our sole discretion.

 

  • Promotional Codes.

 

At various times we provide promotional codes for discounted trips. Please understand that these are one-time offers, are only redeemable via the App and we may modify or cancel them at any time. We limit these to 1 per user and account, they can’t be combined with other offers, they will expire in accordance with their terms and are not transferable or permitted to be resold.

 

  • Subscriptions.

 

                If available in your area, you may use our Services by purchasing a monthly subscription. There are some additional rules about subscriptions:

 

  • Your subscription will begin on the date your first payment is received, and our third party payment processor will charge your preferred payment method within 30 days of authorization. Your subscription will continue for the period of time you selected at sign-up (or month-to-month if no period was specified for some reason).
  • The applicable price is the price at the time you submit your order (we reserve the right to change prices over time, and we do not provide price protection or refunds in the event of a price drop or promotional offering). We’ll automatically bill and charge you each month during the term of your subscription.
  • We may offer a variety of membership plans, including free trials, discounted pricing for limited times or special third-party promotional plans that may have different or additional terms disclosed to you at or before sign-up. Some of these are offered by third parties, and we are not responsible for their products and services. With free trials, some credit card companies may place a temporary hold on your payment method for your first payment.
  • We reserve the right to modify, terminate or otherwise amend any subscription membership plans.
  • We may cancel your subscription for any or no reason on 30 days prior written notice to you. You may do the same, but if it’s in the middle of your subscription term, you will not receive a refund for partial months and it may mean you forfeit any membership fee. We may also cancel your subscription if you fail to pay amounts due, or if you are in material breach of these Terms.
  • Our subscription will automatically renew at the then-current prices for the same length of time as your original membership term. It will continue indefinitely unless you cancel it before the end of your then-current subscription term. Our pricing and applicable taxes and fees may change over time, so the pricing from one subscription term to the next may be different. We reserve the right to change subscription pricing at any time, but if we do, we’ll give you notice of such change first (this might be in-App or other electronic communication). If you don’t agree with the new pricing, you can cancel your subscription.
  • You have 60 days from the day charges appear on your account statement to dispute them – after that, you are deemed to have accepted these charges.

 

  • Fines and Fees.

 

When you are using our Services, you must comply with the laws that apply to you. If you receive a ticket or a fine, cause a Product to be towed and/or impounded or receive any other penalties or fees, you’ll be responsible for the associated costs. We cooperate with all governmental officials in their enforcement of the applicable laws, and for expediency we may pay amounts you owe on your behalf and provide any necessary information requested or required by the applicable government agencies. If we do so, you are required to pay us back plus a reasonable administrative fee plus any applicable costs associated with third party collection or administrative agents if we have to use them to resolve the issue. By agreeing to these Terms, you agree that we may charge these amounts to your preferred payment method indicated in your account, and we may need to contact you for additional information.

 

  1. Warranty Disclaimers

 

We provide our Services using a commercially reasonable level of skill and care, and while we strive for the highest quality in everything we do, there are certain things we cannot promise of our Services. WE PROVIDE OUR SERVICES “AS IS” AND “AS AVAILABLE.” OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, THE RELEASED PARTIES (WHICH WE DEFINE IN THE NEXT PARAGRAPH) DO NOT MAKE ANY SPECIFIC PROMISES ABOUT ANY SERVICES, WHETHER ABOUT THE SPECIFIC FUNCTIONS OF SUCH SERVICES, THEIR RELIABILITY, QUALITY, AVAILABILITY OR ABILITY TO MEET YOUR SPECIFIC NEEDS OR OTHERWISE, OR THAT THEY WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, SUCH AS THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE AND OUR RELEASED PARTIES EXCLUDE ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED.

 

  1. Limitation of Liability

 

WHEN PERMITTED BY LAW, THE RELEASED PARTIES WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE RELEASED PARTIES FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO US$100. IN ALL CASES, THE RELEASED PARTIES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

OUR PRODUCTS ARE MACHINES AND THERE IS INHERENT RISK ASSOCIATED WITH USING THEM, INCLUDING DUE TO MALFUNCTION NO MATTER HOW WELL THEY ARE MAINTAINED. THESE RISKS ARE NOT ALWAYS OBVIOUS, AND THEY MAY CAUSE PROPERTY DAMAGE, INJURY OR EVEN DEATH TO YOU OR OTHERS. BY USING OUR SERVICES, YOU AGREE THAT YOU UNDERSTAND THESE RISKS, THAT IT IS YOUR RESPONSIBILITY TO USE OUR SERVICES SAFELY AND THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES IS YOURS AND YOURS ALONE. YOU ARE RESPONSIBLE FOR ANY HARM YOU CAUSE TO OTHER PEOPLE OR PROPERTY.

YOU HEREBY WAIVE ANY AND ALL CLAIMS, INCLUDING THOSE IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY AND/OR ANY OTHER GROUNDS, EVEN IF ANY OF THE RELEASED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS.

THE PROVISIONS IN THIS SECTION 8 APPLY TO THE MAXIMUM EXTENT ALLOWED BY LAW.

When we use the term “Released Parties” in these Terms, we mean (i) us and our affiliates and subsidiaries and our and their respective owners, managers, officers, employees, directors, agents, representatives, successors, assigns, licensees, distributors, vendors and third parties with whom we authorize or otherwise partner with to distribute, market or otherwise commercialize the Services, (ii) municipalities and public entities (including all of their respective elected and appointed officers, officials, employees and agents) which authorize us to operate any of the Services, (iii) owners and ground lessees of the property (including all of their respective elected  and appointed officers, officials, employees and agents) which authorize us to operate any of the Services on its premises, and (iv) to the extent you access the Services using a third party application, website, content, product or service, that third party and all of its affiliates and subsidiaries and each of their respective owners, managers, officers, employees, directors, agents, representatives, successors and assigns.

 

  1. Indemnity

 

You agree to indemnify and hold the Released Parties harmless from any and all claims, actions, costs, damages, penalties, fines, demands, losses, liabilities and expenses (including attorneys' fees and court costs) arising out of or in connection with (i) your use of the Services (including the payment of fines and other fees in Section 6 above), (ii) your breach or violation of any of these Terms or any applicable law, (iii) any of the Released Parties’ use of your content discussed in Section 13, or (iv) your violation of the rights of any third party. The Released Parties reserve the right to assume the exclusive defense of any of the foregoing, and you agree not to settle any of the foregoing without the applicable Released Parties’ prior written consent. You agree that the obligations in this Section 9 will survive any termination of these Terms, your user account or your access to our Services generally.

 

  1. Your Personal Information

Our collection and use of personal information in connection with the Services is set forth in our Privacy Notice found at www.li.me/privacy. We and/or our third party contractors monitor the location, charge (for electric Products) and fuel status, odometer and other driving information (for car-sharing vehicles), and we may collect information regarding your use of the Services, subject to our Privacy Notice.

  1. Text Messages and Telephone Calls

Unless you opt out, you agree that we may contact you by telephone, SMS or text message (including through use of an automatic telephone dialing system) at the phone numbers you have provided to us, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You may opt out of receiving telephone calls, SMS or text messages from us at any time, either by texting the word “STOP” in response to a text message received from us using the mobile device that is receiving the messages or to (888) 546-3345, by contacting us at support@li.me, or by calling our Customer Service at (888) LIME-345.

  1. Intellectual Property
    • Our Limited License to You

Subject to these Terms, we grant you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the App and our related software and services on your personal device solely for your use of our Services. Such rights are for your personal, noncommercial use only. Any rights not expressly granted herein are reserved by us and our licensors. You are not allowed to copy, modify, distribute, sell or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of the Services or software, unless laws prohibit these restrictions or you have our written permission to do so. Don’t do anything that places an unreasonably large load on our Services’ infrastructure, use any robots, spiders, scrapers or other automated means to access our Services, try to interfere with the proper working of our Service or attempt to bypass any of our security measures to access the Services.

  • Ownership

The Services are our exclusive property, and your use of them does not transfer any ownership rights to you. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access, and except for the limited license granted to you above, all rights therein (including all intellectual property) belong to us or our licensors. You may not use content from our Services without our express prior permission or as otherwise permitted by law. These Terms do not grant you the right to use any trademarks, branding or logos used in our Services or otherwise, including in any advertising or publicity or to imply our endorsement in any way. Please do not obscure or alter any legal notices displayed in, along with or in connection with our Services.

 

12.3.    Digital Millennium Copyright Act & Claims of Copyright Infringement

 

Claims of copyright infringement should be sent to our designated agent. Please visit us at www.li.me/dmca for all relevant information.

  1. Content Provided by You

You may at times be invited to submit content to us (like a comment to a blog post, to participate in our communities or provide user tips). You retain ownership of this content but we ask that you make sure you have the right to submit it to us in the first place, because when you submit it, you give us (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute it as well as your name, voice and/or likeness if also submitted (like if you take a selfie when using a Product). This license continues even if you stop using our Services. If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you. Any content you submit is deemed non-confidential.

Do not submit any content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful or otherwise offensive (we will be the judge of whether your content meets any of these descriptions). The same goes for “spam” or unsolicited advertising. We have the right, but not the obligation, to review, monitor or remove your content at any time for any reason without notice.

  1. Third Party Services and Content

The Services may be made available or accessed in connection with services and content (including advertising) controlled by third parties with different terms of use and privacy policies. We don’t endorse these third party services and content and we are not responsible or liable for any of their products or services. Additionally, Apple Inc., Google, Inc., Microsoft Corporation and/or BlackBerry Limited will be a third-party beneficiary to these Terms if you access the Services using applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to these Terms and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these applications or devices is subject to terms set forth in their respective terms of service and privacy policies.

  1. Network Access and Devices

You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services (including the App) and any updates thereto. We do not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

  1. General

These Terms will be governed by and construed in accordance with the laws of the State of California, without regard to its conflicts of law provisions. You may not assign these Terms without our prior written approval. We may assign these Terms without your consent to a related or affiliated entity or in the event of a sale of all or substantially all of our assets, stock or business, or to a successor by merger. Any purported assignment in violation of this paragraph is void. No joint venture, partnership, employment or agency relationship exists between you and us as a result of these Terms or your use of our Services. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be struck and the remaining provisions shall be enforced to the fullest extent under the law. Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless we acknowledge and agree to it in writing, and it is not a waiver of our right to do so later. This provision will not affect the Severability and Survivability section of the Arbitration Agreement of these Terms. Force majeure events may prevent us from providing the Services. Note that when we say “include” or “including” throughout these Terms, we really mean “including, but not limited to” but do this for ease of reading. Provisions that by their nature are intended to survive the termination of these Terms or your use of the Services will survive.

  1. MUTUAL ARBITRATION PROVISION

Before bringing a formal legal case, please first try contacting our Customer Support. Most disputes can be resolved that way.

17.1        We each mutually agree to resolve any justiciable disputes between us exclusively through final and binding arbitration instead of filing a lawsuit in court. This arbitration provision is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16) (“FAA”) and will apply to any and all claims arising out of or relating to your access or use of the Services, any communications, advertising or marketing by or regarding us or the Services, any products or services sold or distributed through the Services that you received as a consumer of our Services, any aspect of your relationship or transactions with us, any of our actual or alleged intellectual property rights, and all other aspects of your relationship with us, past, present or future, whether arising under federal, state or local statutory and/or common law (collectively, the “Dispute”). We each also expressly agree that this Agreement will be governed by the FAA even in the event you and/or we and/or these Terms are otherwise exempted from the FAA. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, California law governing arbitration agreements will apply.

17.2        If either of us wish to initiate arbitration, the initiating party must notify the other party in writing via certified mail, return receipt requested, or hand delivery within the applicable statute of limitations period. This demand for arbitration must include (1) the name and address of the party seeking arbitration, (2) a statement of the legal and factual basis of the claim and (3) a description of the remedy sought. Any demand for arbitration by you must be delivered to us at Neutron Holdings, Inc. dba Lime, c/o CT Corporation System at the address listed at https://ct.wolterskluwer.com/sop-locations (please choose the location in your home state).

17.3        Class Action WaiverWe each mutually agree that by entering into this agreement to arbitrate, we both waive our right to have any dispute or claim brought, heard or arbitrated as, or to participate in, a class action, collective action and/or representative action, and an arbitrator shall not have any authority to hear or arbitrate any class, collective or representative action (“Class Action Waiver”). In any case in which (1) the dispute is filed as a class, collective or representative action and (2) there is a final judicial determination that all or part of the Class Action Waiver is unenforceable, the class, collective and/or representative action to that extent must be litigated in a civil court of competent jurisdiction, but the portion of the Class Action Waiver that is enforceable shall be enforced in arbitration. Notwithstanding any other clause contained in this Section 17 or the JAMS Rules, as defined below, any claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. All other disputes with respect to whether this Mutual Arbitration Provision is unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

17.4        Any arbitration shall be governed by the then-current Commercial Arbitration Rules of the Judicial Arbitration and Mediation Services Inc. (“JAMS”) using JAMS’ streamlined Arbitration Rules and Procedures, or by any other arbitration administration service that you and our officer or legal representative consent to in writing. If an in-person arbitration hearing is required, then it will be conducted in the “metropolitan statistical area” (as defined by the U.S. Census Bureau) where you are a resident at the time the Dispute is submitted to arbitration. You and we will pay the administrative and arbitrator’s fees and other costs in accordance with the applicable arbitration rules; but if applicable arbitration rules or laws require us to pay a greater portion or all of such fees and costs in order for this Section 17 to be enforceable, then we will have the right to elect to pay the fees and costs and proceed to arbitration. The arbitrator or arbitration panel, as the case may be, will apply and be bound by this Section 17 and any additional terms, and will determine any Dispute according to applicable law and facts based upon the record and no other basis, and will issue a reasoned award. All issues are for the arbitrator to decide, including arbitrability. This arbitration provision shall survive termination of this Section 17 or the Services. You can obtain JAMS procedures, rules, and fee information as follows: JAMS: 800.352.5267 and http://www.jamsadr.com.

17.5        Except as provided in the Class Action Waiver, the arbitrator may award all remedies to which a party is entitled under applicable law and which would otherwise be available in a court of law, but shall not be empowered to award any remedies that would not have been available in a court of law for the claims presented in arbitration. The arbitrator shall apply the state or federal substantive law, or both, as is applicable.

17.6        Except where arbitration is required above or with respect to the enforcement of any arbitration decision or award, any action or proceeding relating to any Dispute may only be instituted in state or federal court in San Francisco, California. Accordingly, we each mutually consent to the exclusive personal jurisdiction and venue of such courts for such matters. The award issued by the arbitrator may be entered in any court of competent jurisdiction.

17.7        This Mutual Arbitration Provision will survive any termination of your relationship with us.

17.8        This Mutual Arbitration Provision is the full and complete agreement relating to the formal resolution of disputes covered by this Mutual Arbitration Provision. This Section 17 can be amended only by our mutual written agreement. In the event any portion of this Mutual Arbitration Provision is deemed unenforceable, the remainder of this Mutual Arbitration Provision will be enforceable. 

Contrato de Usuario y Términos y Condiciones de Servicio

Información de contacto de servicio al cliente:

Email:

Teléfono:

+52 55 7005-5040

Por favor lea cuidadosamente cada una de las cláusulas del presente contrato, el cual establece los términos y condiciones legalmente vinculantes para el uso de los Servicios (como dicho término se define más adelante). Antes de acceder y/o utilizar los Servicios, el Usuario (término definido más adelante) acepta estar legalmente obligado por este Contrato. A efecto de recabar de manera inequívoca su consentimiento respecto del contenido del presente Contrato, favor de marcar las casillas correspondientes al final del presente documento. Si el Usuario no está de acuerdo con los términos del mismo y/o con las condiciones de uso establecidas en este documento, por favor absténgase de usar los Servicios.

Este Contrato de Usuario y Términos y Condiciones de Servicio (el “Contrato”) es un acuerdo legalmente vinculante entre usted en su calidad de Usuario de los Servicios (en lo sucesivo referido como el “Usuario”) y LIME Network, S. de R.L. de C.V., que opera como LimeBike y/o Lime (en lo sucesivo referido como “Lime”) (El Usuario y Lime serán referidos conjuntamente como las “Partes” e individualmente como la “Parte”). Este Contrato establece los términos y condiciones materiales que rigen el uso del Usuario de los Servicios prestados por Lime, tal como se define posteriormente.

GLOSARIO

APP

La aplicación propiedad de Lime conocida como “Lime-Bike” que puede descargar ingresando al sitio web www.li.me (incluidas las versiones actualizadas de la misma para su visualización en un dispositivo inalámbrico o tableta electrónica) y/o en la tienda en línea de Apple o de Google mediante el uso de cualquier celular con sistema operativo Android o iOS.

APPLE

Apple, Inc. y/o Apple Operations México, S.A. de C.V.

ÁREA INACCESIBLE

Área distinta del Área de Operación Permitida.

ÁREA DE OPERACIÓN PERMITDA

Área de operación del Servicio delimitada y autorizada por la autoridad competente y/o Lime para la prestación de Servicios y en la cual el Usuario podrá válidamente utilizar los Productos; misma que será delimitada a través de la APP.

ÁREA RESTRINGIDA

El área no comprendida dentro del Área de Operación Permitida.

AVISO DE PRIVACIDAD

El aviso generado por Lime respecto a la recopilación y tratamiento de los datos personales del Usuario, de conformidad con los términos y condiciones establecidos en el Anexo “1” del presente Contrato.

CONTENIDO

Todo el contenido que se muestra o se informa a través de la APP  respecto a los Servicios, incluidos, entre otros, textos, gráficos, fotografías, imágenes, imágenes en movimiento, sonido e ilustraciones; mismo que es propiedad de Lime.

CONTRATO

Contrato de Usuario y Términos y Condiciones de Servicio celebrado entre el Usuario y Lime.

CUOTAS

La cuota de suscripción y cualesquier impuestos o cuotas de servicio que resulten aplicables a la prestación del Servicio, mismos que serán desglosados de conformidad con lo dispuesto en la cláusula 4.1 del presente Contrato.

DATOS DE REGISTRO

Información verdadera, acertada, actualizada y completa acerca del Usuario, tal como lo solicita la página de registro o suscripción de los Servicios.

DESCUENTOS

Códigos de Promoción emitidos por Lime como ofertas únicas que únicamente pueden canjearse a través del APP.

DESTRUCCIÓN DEL PRODUCTO

Significa el daño irreparable o pérdida del Producto, que tiene como consecuencia que el mismo no sea útil para la prestación de los Servicios.

DISPOSITIVO

Significa una computadora personal, teléfono móvil, cualquier dispositivo inalámbrico, u otro dispositivo habilitado para Internet.

DISPOSITIVO APPLE

Dispositivo fabricado y/o vendido por Apple utilizado por el Usuario para Acceder a los Servicios.

ENVÍOS DE USUARIO

Contenido enviado por el Usuario por invitación a estímulo expreso de Lime; mismos que en lo individual, continuarán siendo propiedad intelectual del Usuario, incluyendo sin limitar, comentarios a publicaciones de blogs, participación en comunidades, sugerencias, evaluaciones, etc.

ÁREAS DE ESTACIONAMIENTO INADECUADO

Espacio no comprendido dentro de los Puntos de Arribo; mismo en el cual el Usuario no deberá de estacionar los Productos.

FUNCIONES INALÁMBRICAS

Funciones y servicios disponibles para el Usuario a través de su Dispositivo inalámbrico; pueden incluir la capacidad de acceder a las funciones de los Servicios y cargar contenido a los Servicios, recibir mensajes (incluidos mensajes de texto y SMS) de los Servicios y descargar aplicaciones a su Dispositivo inalámbrico.

INFORMACIÓN CONFIDENCIAL

Significa toda la información no pública relacionada con el Usuario, o revelada por el Usuario a Lime, sus filiales, agentes o Personas Liberadas que sea considerada como confidencial o que, debido a la naturaleza de la información o las circunstancias relacionadas con su revelación,  deba ser razonablemente considerada como confidencial de conformidad con la cláusula 9.1 del presente Contrato.

INFORMACIÓN DE CONTACTO

Toda aquella información proporcionada por el Usuario a Lime a efecto de ser contactado, incluyendo sin limitar, su nombre, dirección de correo electrónico y número de teléfono móvil, mismos que son verdaderos y precisos.

IVA

Impuesto sobre el Valor Agregado

LIME NETWORK, S. DE R.L. DE C.V.

Lime (entidad que opera la prestación de los Servicios como LimeBike y/ o Lime).

PAGO POR VIAJE

Se refiere a una modalidad en la prestación del Servicio por virtud de la cual el Usuario paga a Lime al término de cada viaje realizado únicamente el monto correspondiente uso del Producto por el tiempo correspondiente.

PRODUCTOS

Monopatines eléctricos, bicicletas y/o cualquier otro vehículo motorizado o no motorizado que sean utilizados para la transportación/movilidad de personas físicas.

PARTES

Conjuntamente Lime y el Usuario.

PÉRDIDA DEL PRODUCTO

Se refiere al extravío del Producto que imposibilita la prestación de los Servicios por parte de Lime respecto del Producto en particular.

PÉRIODO DE SUSCRIPCIÓN

Período que compra específicamente el Usuario hasta el momento en que el Usuario cancele la Suscripción de conformidad con la cláusula 5.1 del presente Contrato.

PERSONA LIBERADA

Lime y todos sus propietarios, gerentes, afiliados, empleados, agentes, representantes, sucesores y cesionarios, y cada patrocinador de cualquiera de los Servicios y todos los propietarios, funcionarios y directores del patrocinador, afiliados, empleados, agentes, representantes, sucesores y cesionarios.

PROFECO

Procuraduría Federal del Consumidor

PUNTOS DE ARRIBO

Espacios sugeridos de estacionamiento para las unidades de servicio de los sistemas de transporte individual sustentable, que cuentan con los dispositivos necesarios para dicho servicio bajo los términos que especifique la autoridad correspondiente.

RECLAMACIONES Y PÉRDIDAS

Todas y cada una de las consecuencias, reclamos, demandas, causas de acción, pérdidas, responsabilidades, daños, lesiones, honorarios, costos y gastos, sanciones, honorarios de abogados, sentencias, acuerdos de liquidaciones y/o desembolsos de cualquier tipo, o naturaleza, ya sean previsibles o imprevisibles, y sean conocidos o desconocidos, que surjan directa o indirectamente de o estén relacionados con cualquier reclamo, demanda, acción o procedimiento iniciado o presentado en contra de cualquier Persona Liberada, o a cuenta de la investigación, defensa o arreglo de los mismos, que surja de o en relación con: (i) su uso o mal uso de los Servicios, Productos y/o equipos relacionados; (ii) Sus Solicitudes de Usuario (iii) su uso o mal uso de los Servicios y sus actividades en relación con los Servicios; (iv) su incumplimiento o supuesto incumplimiento de este Contrato; (v) su violación o presunta violación de leyes, normas, reglamentos de tránsito, códigos, estatutos, preceptos o mandatos de autoridad de autoridades gubernamentales en relación con su uso de los Servicios (incluidos los Productos) o sus actividades en conexión con los Servicios; (vi) información o material transmitido a través de su(s) dispositivo(s), incluso si no lo envía el Usuario mismo, pero que infrinja, viole o se apropie indebidamente de cualquier derecho de autor, marca registrada, secreto comercial, imagen comercial, patente, publicidad, privacidad u otro derecho de cualquier persona o entidad; (vii) cualquier interpretación errónea realizada por el Usuario; y (viii)  el uso de la información que el uso por parte de las Personas Liberadas de la información que el Usuario envíe a Lime (incluidas sus Solicitudes de Usuario)

ROBO

El apoderamiento de un Producto, por parte del Usuario o de un tercero sin derecho y sin consentimiento de Lime.

RECLAMO

Cualquier reclamo, responsabilidad, demanda, daño, perjuicios, gravamen, acción, causa de acción, litigio, proceso reglamentario, citación, multa, penalidad, fallo, orden, decreto, transacción, deficiencia, impuesto, costos y gastos de cualquier naturaleza y tipo, incluyendo, sin limitar, todo costo y gasto de juicio, transacción, investigación, perito, litigio, ejecución y saneamiento, intereses y honorarios legales, incluyendo los honorarios de abogados incurridos al hacer valer cualquier indemnización bajo el presente Contrato, ya sea que se relacione con (a) cualquiera de los Servicios, incluidos cualquiera de los Productos, equipos o información relacionada, y/o (b) el uso de cualquiera de los anteriores.

SERVICIOS

La renta de los Productos, así como la renta de todos los demás equipos y accesorios relacionados al uso, mantenimiento y/o la carga de los Productos. Mismos que se detallan en la Cláusula 1 del presente Contrato.

SOLICITUDES DE USUARIO

Se refiere a las solicitudes enviadas por el Usuario a través del APP a efecto de crear una cuenta para el uso de los Servicios que presta Lime.

TARJETA

Tarjeta de crédito o débito utilizada por el Usuario como método de pago.

USUARIO

La persona física que hace uso de los Servicios de conformidad con los términos y condiciones del presente Contrato.

DECLARA LIME A TRAVÉS DE SU REPRESENTANTE LEGAL:

          I.    Que es una sociedad debidamente constituida de conformidad con las leyes de los Estados Unidos Mexicanos, según consta en la escritura pública número 18,919, de fecha 19 de septiembre de 2018, otorgada ante la fe del licenciado Guillermo Escamilla Narváez, notario público número 243 de la Ciudad de México y cuyo primer testimonio quedó inscrito en el Registro Público de la Propiedad y del Comercio de la Ciudad de México bajo el folio número. N-2018077146 el 21 de septiembre de 2018.

         II.    Que el suscrito ________________, suscribe el presente contrato en su calidad de representante legal  de Lime; y que cuenta con los poderes suficientes para obligar a su representada en cuanto a los términos y condiciones del presente instrumento, mismos que se evidencian en la escritura pública _____, de fecha _________, otorgada ante la fe del licenciado ________________, notario público número ___ de la Ciudad de ______.

       III.    Las facultades otorgadas, no le han sido revocadas, ni limitadas en forma alguna, por lo que no existe impedimento alguno para sujetarse de acuerdo a lo aquí pactado.

       IV.    Que no existe disposición legal, administrativa o contractual que contravenga, prohíba o limite la celebración del presente contrato y de los actos jurídicos que en este documento se acuerdan.

        V.    Que cuenta con los permisos necesarios expedidos por la autoridad competente para la prestación de los Servicios.

       VI.    Que su objeto social consiste, entre otros, en la prestación de toda clase de servicios relacionados con la transportación / movilidad de personas físicas, incluyendo sin limitar la renta de bicicletas, patines, motocicletas, escúter, y/o cualquier otro tipo de vehículo motorizado o no motorizado, así como el desarrollo y operación de cualquier tipo de plataforma electrónica que tenga o pueda tener relación con el objeto de Lime.

      VII.    Que Lime se encuentra registrado ante el Registro Federal de Contribuyentes bajo el número LNE180919CJ7.

    VIII.    Que Lime cuenta con los siguientes medios a efecto de que el Usuario le comunique las reclamaciones, aclaraciones o quejas que estime pertinentes en relación con los Servicios y/o Productos: (i) Lime Rider CX - Mexico con número telefónico: (55) 7005 5040; (ii) Loss Prevention CX-Mexico con número telefónico: (55) 7005 5060; y al siguiente correo electrónico: ayudar@limebike.zendesk.com. Asimismo, el Usuario podrá presentar las reclamaciones, aclaraciones o quejas que estime pertinentes en relación con los Servicios y/o Productos  en el domicilio ubicado en ____________________________________________. El Usuario podrá comunicarse vía telefónica o acudir al domicilio antes mencionado de lunes a domingo las 24 horas del día. Lime dará respuesta al Usuario en un plazo de _____ días hábiles, mediante una comunicación por escrito enviada a la dirección de correo electrónico que éste hubiere proporcionado para tal efecto al momento de realizar  las reclamaciones, aclaraciones o quejas que estime pertinentes; o bien, a aquella dirección de correo electrónico que aparezca registrada en la Información de Contacto del Usuario.

DECLARA EL USUARIO POR SU PROPIO DERECHO:

I.          Que es una persona física, mayor de edad, que cuenta con la capacidad legal y económica para obligarse en los términos del presente Contrato.

II.        Que los datos Datos de Registro proporcionados a través de la APP para llevar a cabo el uso de los Servicios son verídicos y están actualizados.

III.       Que es su deseo celebrar este Contrato con Lime de conformidad con los términos y condiciones del presente Contrato.

1. CONSENTIMIENTO. Las partes de común acuerdo manifiestan su voluntad para celebrar el presente Contrato cuya naturaleza jurídica es la prestación de servicios de transporte/movilidad a personas físicas.

2. OBJETO.- El objeto del presente Contrato es que Lime contrate u ofrezca la prestación de servicios de transporte/movilidad a personas físicas, de conformidad con lo establecido en la presente cláusula.

Los Servicios que Lime prestará al Usuario son los siguientes:

1)    La renta de monopatines eléctricos, bicicletas o cualquier otro vehículo motorizado o no motorizado que sean utilizados para la transportación/movilidad de personas físicas (en adelante referidos como los “Productos”). A continuación se describen las características para la presentación de dichos Servicios:

A.      A través del APP, el Usuario deberá crear una cuenta por medio de la cual podrá desbloquear y usar los Productos;

B.      El Usuario deberá escanear el código QR o introducir el número del Producto para desbloquearlo y proceder a usarlo. Posteriormente, el Producto emitirá un sonido para indicar que éste ha sido desbloqueado y que el Usuario puede usarlo;

C.      Cuando el Usuario llega a su destino, éste estacionará el Producto de forma apropiada (en cumplimiento de las disposiciones que para tal efecto emitan las autoridades correspondientes en materia de tránsito y movilidad). El usuario entonces bloqueará el Producto haciendo clic en el botón “Finalizar Trayecto” en la zona inferior de la APP.

D.      Cuando el Producto se bloquea, la APP confirmará al Usuario el bloqueo del Producto y ofrecerá un resumen del trayecto recorrido, así como la posibilidad de evaluar el Servicio.

E.      El Usuario pagará por los Servicios las tarifas previamente publicadas por Lime en la APP de conformidad a los términos y condiciones del presente Contrato.

Al respecto se manifiesta que para acceder y contratar los Servicios, el Usuario deberá acceder al sitio web www.li.me (incluidas las versiones actualizadas para su visualización en un dispositivo inalámbrico o tableta electrónica) y/o descargar la APP propiedad de Lime conocida como “Lime-Bike”, en la tienda en línea de Apple o de Google mediante el uso de cualquier celular con sistema operativo Android o iOS (el “APP”). En el entendido de que dicha App siempre contendrá un hipervínculo al presente Contrato.

2)    La renta de todos los demás equipos y accesorios relacionados al uso, mantenimiento y/o la carga de los Productos.

La prestación de los Servicios, por regla general, se hará mediante la modalidad de “Pago por Viaje”; sin perjuicio de lo anterior, Lime podrá contar con planes de suscripción, incluidos planes promocionales especiales o suscripciones con diferentes condiciones y limitaciones, tal como se describe a continuación:

Plan de suscripción “Viajes Ilimitados”: El Usuario podrá optar por adquirir dicha suscripción a través de la APP y/o en cualquier otro lugar o punto de venta que se especifique por correo electrónico y/o notificación a través de la APP. Al contratar dicha suscripción el Usuario tendrá derecho a ___ viajes, mismos que deberán ser utilizados en un plazo no mayor a ___ días. El monto a pagar por el Usuario por la suscripción “Viajes Ilimitados” será de MXN$________ (________  pesos __/100 moneda de curso legal en los Estados Unidos Mexicanos) IVA incluido.

La suscripción “Viajes Ilimitados”, a diferencia de la modalidad “Pago por Viaje” otorgará al Usuario un descuento de ___% en relación a la Tarifa estipulada por Lime para la prestación de los Servicios.

El plan de suscripción “Viajes Ilimitados” estará a lo dispuesto en la Cláusula 5.1. del presente Contrato.

Todas nuestras reglas y políticas constituyen colectivamente el presente Contrato entre el Usuario y Lime.

Lime está de acuerdo en permitir que el Usuario rente los Productos, sujeto a los términos y condiciones establecidos en el presente. Todos los valores monetarios establecidos en este Contrato se considerarán expresados en Pesos, moneda de curso legal de los Estados Unidos Mexicanos.

Al utilizar los Servicios, el Usuario reconoce y acepta el Aviso de Privacidad de Lime y acepta la recopilación y el uso de sus datos personales de conformidad con los términos y condiciones del Aviso de Privacidad. Para pronta referencia del Usuario, dicho Aviso de Privacidad se adjunta al presente Contrato como Anexo “1”.

2.1 RENTA Y USO DE LOS PRODUCTOS.

2.1.1 EL USUARIO ES EL ÚNICO USUARIO DE LOS SERVICIOS: El Usuario reconoce que el presente Contrato y su registro como Usuario de Lime le otorgan derecho de rentar los Productos de forma personal. Por lo tanto, no podrá ceder los derechos de uso ni permitir el uso del Producto a cualquier tercero. Por virtud de lo anterior, el Usuario expresamente se obliga a ser el único arrendatario del Producto y reconoce ser responsable del cumplimiento de todos los términos y condiciones contenidos en este Contrato. El Usuario comprende que cuando renta un Producto, el Producto debe ser utilizado únicamente por el Usuario. El Usuario no debe permitir que otros usen un Producto que haya sido rentado por él.

2.1.2 EL USUARIO TIENE POR LO MENOS 18 AÑOS DE EDAD: El Usuario manifiesta, bajo protesta de decir verdad, que tiene por lo menos 18 años de edad, y que cuenta con la capacidad jurídica necesaria para obligarse en términos del presente contrato. Asimismo, el Usuario manifiesta que tiene una licencia de conducir válida y vigente de conformidad con las regulaciones locales que resulten aplicables.

En caso de ser solicitado por Lime, el Usuario deberá proporcionar a Lime el número de referencia de su identificación oficial o bien una fotografía de dicha identificación oficial al momento de registrarse en la APP o con posterioridad al registro con el objeto de acceder a los Servicios.

Sin perjuicio de lo anterior, para el caso de lo dispuesto en el artículo 1795 fracción I) del Código Civil Federal y sus correlativos en los códigos civiles de las Entidades Federativas, serán los padres o tutores de dichas personas en estado de incapacidad legal, los responsables de cubrir todos los daños y perjuicios que deriven de haber violentado un deber de cuidado al permitir a dichas personas utilizar los Servicios.

2.1.3 OPERACIÓN O USO DE PRODUCTOS POR MENORES DE EDAD: Conforme a la Cláusula 2.1.2 del presente Contrato, está expresamente prohibido que un menor de edad y/o incapaz legal opere o utilice un Producto. El Servicio no está disponible para el uso de personas menores de 18 años. El Usuario no podrá autorizar a terceros a utilizar su cuenta, asimismo no podrá permitir a personas menores de 18 años recibir los Servicios.

Si el Usuario permite a un menor utilizar un Producto activando la renta del mismo a través de su cuenta, el Usuario será responsable de todo mal uso, consecuencias, reclamos, demandas, pérdidas, responsabilidades, daños, lesiones, honorarios, gastos y costos, penas, penalidades, honorarios de abogados, sentencias, demandas y/o desembolsos de cualquier tipo, o naturaleza, ya sean estos previsibles o imprevisibles,  conocidos o desconocidos, incluyendo cualquier tipo de daño, afectación o perdida ocasionado a terceros.

2.1.4. EL USUARIO ES UN USUARIO COMPETENTE: El Usuario declara que está familiarizado con el funcionamiento del Producto, y que es razonablemente competente y físicamente apto para usar el mismo.

Al optar por utilizar un Producto, el Usuario asume todas las responsabilidades y riesgos de lesiones y/o condiciones médicas (como se detalla más adelante) que puedan causarse a su persona y/o a un tercero. El Usuario es responsable de determinar si las condiciones climatológicas, incluyendo lluvia, nieve, granizo, hielo o tormentas eléctricas, y/o cualquier otra condición, ya sea causada por el clima o de otra forma, hacen que sea peligroso usar un Producto. Se le recomienda ajustar su comportamiento de conducción y distancia de frenado para adaptarse a todas las condiciones y variables, incluyendo el clima y el tráfico.

Sin perjuicio de lo anterior, el Usuario no será responsable cuando lo anterior derive de vicios ocultos que contenga el Producto con anterioridad a la prestación de los Servicios.

2.1.5. LOS PRODUCTOS SON PROPIEDAD EXCLUSIVA DE LIME: El Usuario acepta que los Productos y cualquier equipo de Lime relacionado o utilizado en dichos Productos, en todo momento, continuarán siendo propiedad exclusiva de Lime. No debe desmontar, rayar, modificar, reparar o reconfigurar de ninguna manera los Productos o cualquier parte de los Productos o cualquier otro equipo de Lime. No debe, en formal alguna, rayar, retirar, dañar, modificar ni afectar ninguna etiqueta colocada sobre un Producto. No debe utilizar ningún Producto con fines publicitarios o comerciales.

2.1.6. UTILIZAR LOS PRODUCTOS ÚNICAMENTE EN LOS LUGARES PERMITIDOS: El Usuario acepta expresamente que solo utilizará los Productos en la Área de Operación Permitida. En consecuencia el Usuario se obliga a no utilizar ningún Producto en ninguna Área Restringida conforme a la legislación local que resulte aplicable y el Usuario asume la totalidad de la responsabilidad por cualquier operación de cualquiera de los Productos en cualquier Área Restringida, incluidas multas o tarifas como resultado del uso de cualquiera de los Productos en cualquier ÁREA RESTRINGIDA. Lime se reserva el derecho de cobrar al Usuario hasta MXN$________ (________  pesos __/100 moneda de curso legal en los Estados Unidos Mexicanos) IVA incluido, si utiliza cualquiera de los Productos en cualquier Área Restringida.

Lime utilizará como herramientas para determinar la conducción del Usuario en un Área Restringida y en consecuencia la aplicación de la multa: (i) la legislación local; (ii) los mapas de ruta de la APP; y (iii) el sistema GPS instalado dentro de los Productos. Asimismo a efecto de cuantificar la multa correspondiente Lime considerará los siguientes elementos: (i) gravedad de la infracción; (ii) reincidencia; y (iii) daños que se hubieran producido o pudieran producirse a los Productos y/o a terceros.

2.1.7. CUMPLIMIENTO DE LAS NORMAS: El Usuario se obliga a cumplir con todas las leyes, reglas, regulaciones y/o disposiciones relacionadas con el uso, y/u operación de los Productos, incluyendo, entre otros, las relacionadas con el uso de los Productos en la Área de Operación Permitida, así como las leyes relacionadas con el uso de casco obligatorio y los reglamentos de tránsito.

El Usuario es el único responsable de cualquier violación de las leyes, normas, regulaciones u ordenanzas durante el uso de los Servicios, incluida la conducción y/o el estacionamiento inadecuado en un Área de Estacionamiento Inadecuado, y acepta ser el único responsable de todas las consecuencias, reclamaciones, demandas,  pérdidas, responsabilidades, daños, lesiones, costos y gastos, sanciones, honorarios de abogados, sentencias, multas (incluidas las tarifas de embargo aplicadas por cualquier gobierno local) y/o desembolsos de cualquier tipo, o naturaleza, ya sean estos previsibles o imprevisibles,  conocidos o desconocidos, como resultado del mal uso de cualquiera de los Servicios, incluyendo aquellos daños, pérdidas o afectaciones ocasionados a terceros.

2.1.8. PAGO DE MULTAS, TARIFAS: El Usuario se obliga a pagar cualquier multa, tarifa, penalización, cargo de embargo, gastos judiciales, multas de tráfico, peajes, y/o cualquier otro cargo que resulte de que el Usuario estacione incorrectamente yo/ utilice indebidamente cualquier Producto, o como resultado de haber violado alguna ley, regla, regulación y/o disposición durante el uso de los Servicios.

2.1.9. ACTOS PROHIBIDOS: El Usuario expresamente manifiesta y se obliga a no:

2.1.9.1 Utilizar cualquier Producto en contravención a las leyes, reglas, regulaciones o disposiciones aplicables, incluidas todas y cada una de las reglas relacionadas con el uso de cualquier Producto en las banquetas y/o el estacionamiento de los Productos.

2.1.9.2. Utilizar cualquier Producto mientras carga cualquier maletín, mochila, bolso u otro artículo, si esto impide su capacidad de utilizar el Producto de manera segura.

2.1.9.3. Utilizar cualquier teléfono celular, dispositivo de mensajería de texto, reproductor de música portátil y/o cualquier otro dispositivo que pueda distraerlo de la operación segura de cualquier Producto.

2.1.9.4. Utilizar el Producto mientras se encuentre bajo la influencia del alcohol, drogas, medicamentos, o cualquier otra sustancia que afecte su habilidad de utilizar el Producto de forma segura.

2.1.9.5. Subir a otra persona a cualquier Producto.

2.1.9.6. Utilizar cualquier otro mecanismo de bloque distinto de los que proporciona Lime.

2.1.9.7. Estacionar el Producto en otro lugar que no sean los Puntos de Arribo, de forma que no cumpla estrictamente con las leyes, normas, regulaciones o disposiciones aplicables. El Usuario expresamente acepta ser el responsable de conocer todas y cada una de las leyes, normas, regulaciones o disposiciones aplicables al lugar donde se encentre operando cualquier Producto.

2.1.9.8. Estacionar o colocar el Producto de forma que impida a Lime acceder a él. Se considerará que Lime no tiene acceso al Producto cuando el mismo se encuentre ubicado fuera del Área de Operación Permitida. Asimismo, en ningún caso podrá el Producto colocarse o estacionarse en propiedad privada, en una comunidad cerrada, y/o alguna otra Área Inaccesible. Si el Usuario incumple con esta cláusula, Lime podrá cobrarle hasta MXN$________ (________  pesos __/100 moneda de curso legal en los Estados Unidos Mexicanos) IVA incluido. Asimismo a efecto de cuantificar la multa correspondiente Lime considerará los siguientes elementos: (i) gravedad de la infracción; (ii) reincidencia; (iii) el valor comercial del Producto; y (iii) daños que se hubieran producido o pudieran producirse.

2.1.9.9. Usar candados, cadenas o cualquier otro dispositivo que inmovilicen los Productos o impidan su recolección por parte de Lime.

2.1.9.10. Alterar la forma de los Productos, desarmando o agregando cualquier accesorio.

2.1.10. LOS PRODUCTOS ESTÁN DESTINADOS A TIPOS DE USO LIMITADO: El Usuario acepta que no utilizará ningún Producto para viajes, fuera de caminos urbanos, para acrobacias o maniobras peligrosas. El Usuario acepta que no operará y/o usará ningún Producto en carriles sin pavimentar, en agua (sin contar aquella que derive de la conducción urbana normal del Producto), o en cualquier lugar que esté prohibida, sea ilegal y/o implique una molestia para los demás. El Usuario acepta que no utilizará ningún Producto en violación de ninguna ley, norma, regulación y/o disposición.

2.1.11. PESO Y LÍMITES DE CARGA: El Usuario no deberá exceder el límite de peso máximo para el Producto (136.08 kilos) y acepta que no transportará personas o animales en ningún Producto.

2.1.12. NO ALTERAR: El Usuario no debe manipular, intentar obtener acceso no autorizado a, o usar cualquier Servicio de una manera que no cumpla con este Contrato.

2.1.13. NOTIFICACIÓN DE DAÑOS O ACCIDENTES: El Usuario debe informar a Lime, tan pronto como sea posible, sobre cualquier accidente, choque, daño, lesión personal, Producto robado o perdido, etc., a efecto de que Lime le pueda brindar la orientación correspondiente Si un choque implica lesiones personales, o a terceros, daños a la propiedad o un Producto robado, deberá presentar una denuncia ante el ministerio público local dentro de las 24 horas siguientes al evento correspondiente.

2.1.14. ASUNCIÓN DE RESPONSABILIDAD POR EL USUARIO: El Usuario acepta que es el único responsable de cualquier uso indebido de los Productos, así como de las consecuencias, reclamaciones, demandas, pérdidas, responsabilidades, daños, lesiones, honorarios, costos y gastos, sanciones, honorarios de abogados, sentencias y/o desembolsos de cualquier tipo, o naturaleza, sean previsibles o imprevisibles, y sean conocidos o desconocidos, como resultado del uso indebido de cualquiera de los Servicios, incluyendo aquellos ocasionados a terceros.

Sin perjuicio de lo anterior, el Usuario no será responsable cuando lo anterior derive de vicios ocultos que contenga el Producto.

2.1.15. EL USUARIO ES RESPONSABLE POR DAÑOS AL PRODUCTO; DESTRUCCIÓN: El Usuario acepta devolver a Lime cualquier Producto en las mismas condiciones en las que el mismo fue rentado. Asimismo, el Usuario acepta ser el responsable del costo de reparación y/o remplazo de cualquier Producto. Lo anterior no incluye la responsabilidad del Usuario por el desgaste normal de los Productos, el cual deriva de su uso.

Si el Usuario destruye parcialmente o daña cualquier Producto, será responsable por hasta MXN$________ (________ pesos __ /100 moneda de curso legal en los Estados Unidos de Mexicanos) IVA incluido, por cada Producto. Lime determinará el monto que corresponda cubrir al Usuario por los daños o la destrucción parcial del Producto y considerará (i) el valor comercial del Producto;  (ii) los daños que se hubieran producido; y (iii) el desgaste que hubiere tenido el Producto. En caso de destrucción total del Producto, el Usuario pagará a Lime hasta MXN$________ (________ pesos __ /100 moneda de curso legal en los Estados Unidos de Mexicanos) IVA  incluido, cantidad que será calculada de conformidad con el valor comercial del Producto y el desgaste que hubiere tenido el mismo al momento de la perdida.

2.1.16. DISPONIBILIDAD Y USO DE PRODUCTOS: El Usuario acepta y reconoce que los Productos pueden no estar disponibles en todo momento. Los Productos requieren de una carga periódica de las baterías para poder funcionar.

El Usuario acepta usar y operar los Productos de manera segura y prudente, y cumplir con todas las restricciones y requisitos asociados con los Productos, tal como se establece en todas las leyes, normas, reglamentos y/o disposiciones aplicables. El Usuario comprende y acepta lo siguiente:

2.1.16.1. El nivel de carga restante en el Producto disminuirá con el uso del mismo (durante el tiempo y la distancia), de tal forma, que conforme el nivel de carga disminuya, la velocidad y otras capacidades del Producto podrán hacerlo también (o cesar por completo).

2.1.16.2. El porcentaje de pérdida de carga durante el uso del Producto no está garantizado y podrá variar en función del vehículo, las condiciones del camino, las condiciones climáticas y/u otros factores. Lime se hace responsable de que el Producto recorra la distancia propicia en relación a su nivel de carga. No obstante lo anterior, es responsabilidad del Usuario revisar el nivel de carga en el Producto y asegurar que el mismo es adecuado para el viaje antes de iniciar el uso del Producto.

3. RESOLUCIÓN DE CONTROVERSIAS.

Cuando así proceda de conformidad con las leyes aplicables en materia de protección al consumidor, el Usuario tendrá derecho a presentar su reclamación ante la Procuraduría Federal del Consumidor (“PROFECO”).

La PROFECO es competente en la vía administrativa para resolver cualquier controversia que se suscite sobre la interpretación y/o cumplimiento del presente Contrato. Sin perjuicio de lo anterior, las Partes se someten a la jurisdicción de los tribunales federales con sede en la Ciudad de México, renunciando expresamente a cualquier otra jurisdicción que pudiera corresponderles, por razón de sus domicilios presentes o futuros o por cualquier otra razón.

4. PAGO Y TARIFAS.

4.1. TARIFAS: El Usuario puede usar los Productos en una modalidad de Pago por Viaje o de conformidad con las modalidades establecidas en la cláusula 2 del presente Contrato conforme a los precios descritos previamente a la contratación de los Servicios en la APP. En cada caso, las tarifas y otros cargos podrán estar sujetos a impuestos, tales como el Impuesto sobre el Valor Agregado (“IVA”) u otros, que en su caso sean determinados y resulten aplicables de conformidad con las normas federales y/o locales, incluyendo cargos del gobierno local y/o federal, los cuales podrán ser cobrados y retenidos por Lime, según lo dispongan las leyes.

Lime cargará a su tarjeta de crédito o débito (“Tarjeta”) o a otros métodos de pago que hayan sido acordados, tales como tarjetas de prepago, el importe de las tarifas tal como se describe en este Contrato. Sin perjuicio de lo anterior, Lime podrá habilitar el pago mediante el uso de efectivo.

Adicionalmente, Lime englobará en la tarifa total a pagar por parte del Usuario los diversos conceptos que integran al mismo, incluyendo los impuestos que resulten aplicables de conformidad con las respectivas legislaciones. Para efectos de claridad, Lime desglosará el monto total de la tarifa de la siguiente manera:

Tarifa: $_____

I.V.A.: $_______

Otros Cargos e Impuestos: $_______

Monto total a pagar: $_______

4.2. CÓDIGOS DE PROMOCIÓN: Los códigos de promoción son ofertas únicas y solo se pueden canjear a través de la APP (“Descuentos”).

Lime se reserva el derecho de modificar o cancelar los Descuentos en cualquier momento. Los Descuentos están limitados a uno por cliente y cuenta y no pueden combinarse con otras ofertas. Los descuentos no son transferibles y no pueden revenderse.

4.3. MÁXIMO TIEMPO DE RENTA Y CARGOS: El tiempo máximo de renta es de _   horas. El Usuario acepta que desactivará la renta del Producto dentro de las __horas siguientes al inicio de la renta del Producto. Sin perjuicio de lo anterior, el Usuario podrá rentar nuevamente después que dicho lapso de tiempo hubiera concluido. Una vez que haya concluido su renta del Producto, deberá informarlo mediante el APP a Lime.

El Usuario acepta que es el único responsable de estar al tanto de cualquier expiración del tiempo en relación con el bloqueo del Producto.

El cargo máximo por la renta de un Producto es de MXN$________ (________ pesos __ /100 moneda de curso legal en los Estados Unidos Mexicanos) IVA. incluido, en un periodo de ___ horas.

Tras la entrega del Producto, Lime hará un cargo al Usuario respecto de las rentas acumuladas, o en su caso, un cargo por periodo máximo de __ horas; lo que resulte menor.

Los Productos no devueltos durante __ horas (bloqueados y con viaje concluido), se considerarán perdidos o robados, y en consecuencia Lime podrá cobrar al Usuario hasta MXN$________ (________ pesos __ /100 moneda de curso legal en los Estados Unidos Mexicanos) IVA incluido, por cada Producto, Lime se reserva el derecho de presentar una denuncia en contra del Usuario por el posible robo del Producto. Adicionalmente, Lime podría cobrarle una tarifa adicional de servicio de MXN$________ (________  pesos __/100 moneda de curso legal en los Estados Unidos Mexicanos)                                                                                                IVA incluido por concepto de rentas que hubieren excedido las __ horas cuando el Producto no se considere como perdido o robado.

4.4. TARJETA DE CRÉDITO O DÉBITO VÁLIDA: Antes de que el Usuario se registre para usar los Servicios debe ingresar un número de Tarjeta válido y su correspondiente fecha de vencimiento. El Usuario declara y garantiza a Lime que está autorizado a utilizar cualesquier Tarjetas que le proporcione.

El Usuario autoriza a Lime a cargar a la Tarjeta todas las tarifas en que incurra por el uso de los Servicios y/o Productos. Todas las tarifas están sujetas a los impuestos de venta aplicables y otros cargos del gobierno local, que pueden ser cobrados y retenidos por Lime.

Si el Usuario no reconoce algún cargo en la cuenta de su Tarjeta que se relacione de cualquier forma con Lime, debe comunicarse con este último dentro de los __ días hábiles siguientes contados a partir del final del mes que contenga el cargo no reconocido y proporcionar a Lime toda la información necesaria para identificar el cargo en correspondiente, tal como la fecha del viaje y los tiempos aproximados de inicio y fin.

El Usuario acepta informar inmediatamente a Lime de todos los cambios relacionados con su Tarjeta que pudieran ser importantes para efectos del Servicio.

4.5. Tarifas de recolección: Si el Usuario se encuentra impedido a devolver cualquier Producto dentro del Área de Operación Permitida y/o en los Puntos de Arribo o desactiva un Producto en propiedad privada, en una comunidad cerrada, y/o alguna otra Área Inaccesible, y solicita que el Producto sea recolectado por Lime, entonces, podrá cobrarle una tarifa de recolección de hasta MXN$________ (________ pesos __ /100 moneda de curso legal en los Estados Unidos Mexicanos) IVA  incluido. A efecto de determinar el monto de la tarifa de recolección Lime tomará en consideración los siguientes elementos: (i) la distancia recorrida a efecto de que Lime recupere el Producto; (ii) la accesibilidad al lugar en donde el Usuario solicite la recolección; y (iii) el tiempo transcurrido para que Lime recupere el Producto.

Si cualquier Producto al cual se haya dado acceso mediante la cuenta del Usuario es abandonado sin aviso a Lime, El Usuario será responsable de todas las tarifas y los gastos que en se incurran hasta que el Producto sea devuelto a Lime y el mismo sea desactivado, e igualmente será responsable del pago de un servicio de hasta MXN$________ (________ pesos __ /100 moneda de curso legal en los Estados Unidos de Mexicanos) IVA incluido, por la recuperación del Producto.

5. TÉRMINOS APLICABLES A LAS SUSCRIPCIONES Y RENOVACIONES.

Para comprar acceso y uso de cualquier suscripción ofrecida a través de los Servicios, debe tener al menos dieciocho (18) años de edad.

Antes de la compra y/o renta de cualquiera de los Productos y Servicios, el Usuario deberá proporcionar a Lime con una Tarjeta válido e información de pago asociada, incluyendo todo lo que a continuación se menciona: (i)  su nombre, tal y como aparece en la Tarjeta; (ii)  su número de Tarjeta; (iii) el tipo de Tarjeta (i.e. débito o crédito); (iv) la fecha de vencimiento; y  (v) cualquier número de activación o códigos necesarios para cobrar a su Tarjeta o, de lo contrario, usar una tarjeta de regalo válida.  Al enviar a Lime dicha información o al procesador de Lime de tarjetas de crédito de terceros, el Usuario acepta que autoriza a Lime y/o a su procesador de tarjetas de crédito de terceros para cargar a su Tarjeta el cobro correspondiente dentro de los treinta (30) días siguientes a la autorización de la Tarjeta, lo anterior en favor de Lime.

Para cualquier producto o servicio que el Usuario solicite en los Servicios, el Usuario se compromete a pagar, a partir del momento en que envía el pedido, el precio aplicable (incluidos los impuestos a la venta y los recargos). Lime automáticamente cobrará dicho precio a su Tarjeta o cualquier otra forma de pago forma de pago enviada como parte del proceso de pedido.

Lime podrá ofrecer una serie de planes de suscripción, incluidos planes promocionales especiales o suscripciones con diferentes condiciones y limitaciones. Cualquier término sustancialmente diferente de los descritos en este Contrato será difundido en su inscripción o en otras comunicaciones que se pongan a su disposición. Algunas suscripciones promocionales son ofrecidas por terceros en conjunto con la prestación de sus propios productos y servicios. Lime no es responsable de los productos y servicios prestados por dichos terceros. Lime se reserva el derecho de modificar, rescindir o modificar sus planes de suscripción ofrecidos previa notificación al Usuario.

5.1. PÉRIODO DE SUSCRIPCIÓN Y TERMINACIÓN: Excepto en el caso de una oferta de prueba gratuita, la suscripción del Usuario comenzará a partir de la fecha en que Lime reciba su pago por una suscripción o por un Pago por Viaje.

La suscripción continuará vigente durante el período que específicamente compró hasta el momento en que cancele la suscripción, tal como se explica más adelante (el “Periodo de Suscripción”). Para efectos de lo anterior, se aclara que, de conformidad con el artículo 56 de la Ley Federal de Protección al Consumidor, no resulta aplicable la revocación del consentimiento y la devolución de los montos pagados cuando Lime hubiere efectivamente prestado los Servicios objeto del presente Contrato al Usuario o bien si la prestación del Servicio en favor del Usuario ocurre dentro de los 10 días hábiles siguientes a la aceptación del Contrato.

De conformidad con lo dispuesto en el párrafo que antecede, en el caso de que el Usuario cancele una Suscripción a la mitad o después de la mitad de su Periodo de Suscripción, no tendrá derecho a recibir un reembolso por la porción no utilizada del resto de ese Periodo de Suscripción. Sin perjuicio de lo anterior, el Usuario podrá revocar su consentimiento dentro de los cinco días hábiles siguientes a la suscripción del Contrato, siempre que: (i) le notifique por escrito a Lime acerca de dicha revocación; y (ii) que Lime no hubiera prestado los Servicios. En caso de actualizarse lo anterior, Lime reintegrará, al consumidor el precio pagado (en caso de existir).

Lime tendrá derecho a rescindir este Contrato, previa notificación por escrito dirigida al Usuario entregada con por lo menos 10 (diez) días de anticipación a la fecha efectiva de rescisión, y a suspender su acceso a su suscripción, si: (a) el Usuario no paga a Lime cualquier cantidad debida en virtud de este Contrato; y/o (b) si el Usuario incumple materialmente cualquier término o condición de este Contrato.

Una vez que expire o rescinda este Contrato por cualquier motivo, el acceso de los Usuarios y el uso de su suscripción finalizarán.

5.2. PRUEBAS GRATUITAS/OFERTAS PROMOCIONALES: Lime podrá ofrecer suscripciones promocionales de prueba para acceder a los Servicios de forma gratuita durante un tiempo limitado o a precios de descuentos especiales. Si el Usuario se registra para un uso de prueba, sus derechos de uso de los Servicios están limitados por los términos de dicha prueba y finalizarán o se renovarán según los términos de su contrato de prueba. Por favor tome en consideración que al momento de inscribirse para una prueba gratuita, se le solicitará que proporcione su número de Tarjeta y Lime confirmará que su Tarjeta sea válida.

Al momento en que Lime procesa la Tarjeta del Usuario, algunas compañías de tarjetas de crédito realizan una retención temporal en su cuenta para su primer pago. Por favor, póngase en contacto con la compañía de su Tarjeta si tiene preguntas al respecto. Tenga en cuenta que Lime no otorga protección de precios ni reembolsos en caso de una caída de precios o una oferta promocional.

Una vez que su prueba gratuita termine, Lime o a su procesador de tarjetas de crédito de terceros comenzará a cobrar de forma periódica su suscripción utilizando su método de pago designado (además de cualesquier impuestos u otros cargos que resulten aplicables), a menos que el Usuario cancele su suscripción.

Si su prueba gratuita termina y su suscripción comienza, esta última se renovará automáticamente y en consecuencia el Usuario será cobrado de forma periódica por su Periodo de Suscripción a menos que el Usuario la cancele.

Las instrucciones para cancelar su suscripción se describen a más adelante. Por favor considere que el Usuario no recibirá por parte de Lime notificación alguna informándole que su prueba gratuita ha terminado o bien que la parte de paga de su suscripción ha comenzado. Lo anterior, toda vez que dicha información será puesta a su disposición desde el momento del ofrecimiento de la suscripción promocional. Lime se reserva el derecho de modificar o terminar en cualquier momento, las pruebas gratuitas previa notificación.

5.3. RENOVACIÓN AUTOMÁTICA DE LA SUSCRIPCIÓN: su suscripción a los Servicios se renovará automáticamente al final de su Periodo de Suscripción, de forma continua e indefinida, y en consecuencia el pago de la cuota de suscripción se le cobrará a el Usuario en al momento de renovación de la misma.

Una vez que su cuota de suscripción haya sido pagada, el Usuario tendrá derecho a acceder a la totalidad de los privilegios incluidos en la suscripción, hasta que la misma sea cancelada por el Usuario, conforme a lo que ha quedado descrito anteriormente.

Al proporcionar la información del método de pago que utilizará para su cuota de suscripción y cualesquier impuestos o cuotas de servicio que resulten aplicables (las “Cuotas”), el Usuario consiente que los mismos se renovarán automáticamente, a la tarifa vigente al momento en que dicho cargo sea realizado, a menos que el Usuario cancele con anterioridad a la expiración de Periodo de Suscripción.

Las Cuotas se cobrarán automáticamente al inicio de su Periodo de Suscripción, así como al inicio de cada renovación de su Periodo de Suscripción, que posteriormente será la fecha de inicio de su Periodo de Suscripción actual, a menos que el Usuario cancele su Suscripción, su cuenta sea suspendida o cancelada de conformidad con el presente Contrato.

La renovación del Periodo de Suscripción tendrá la misma duración que su Periodo de Suscripción Inicial, a menos que se le informe lo contrario al momento de la venta. La tarifa por la renovación de la suscripción será en ese momento la Cuota. Las Cuotas que se cobren a su método de pago podrán variar de un Periodo de Suscripción a otro, debido a los cambios en su plan de suscripción o por virtud de los impuestos que resulten aplicables. El Usuario autoriza a Lime a realizar los cobros correspondientes con cargo al método de pago que hubiera designado para tales efectos.

Lime se reserva el derecho de cambiar el precio de la suscripción en cualquier momento. En caso de un cambio de precio, Lime publicará, con anterioridad a su aplicación, en la APP el nuevo precio de los Servicios. Adicionalmente a dicho aviso publicado en la APP, Lime procurará notificarlo al Usuario con anterioridad a su aplicación a través del envío de un correo electrónico dirigido a la dirección de correo que el Usuario hubiera registrado en su cuenta.

El Usuario está de acuerdo en que Lime podrá cambiar el precio por concepto de su suscripción así como de cualesquier Productos/Servicios ofrecidos en su paquete de suscripción mediante el aviso realizado por medios electrónicos de comunicación. En virtud de lo anterior, el Usuario acepta y reconoce que todos los contratos, notificaciones, anuncios y/o cualquier otra comunicación que Lime le haga llegar por medios electrónicos, satisface todos y cada uno de los requisitos que la misma tendría si se realizara por escrito. Asimismo, el Usuario reconoce la facultad de Lime de cambiar el precio y detalles de los paquetes de suscripción, lo cual en términos del párrafo que antecede, que será informado previamente al Usuario por medio de una comunicación electrónica dirigida al Usuario en los términos antes descritos.

Se aclara que, Lime respetará al Usuario el precio pactado por los Servicios contratados con anterioridad a la modificación de sus precios/tarifas, siempre que su contratación se realicé antes de la publicación de los nuevos precios/tarifas por la prestación de los Servicios realizada de confirmadas con la presente Cláusula.

Si el Usuario no está de acuerdo en aceptar el precio del paquete de suscripción realizado por Lime, podrá cancelar su suscripción tal como se describe más adelante, de lo contrario se entenderá que el Usuario ha consentido el mismo y autoriza a Lime a cobrarle las nuevas Cuotas a su método de pago.

5.4 CANCELACIÓN DE LA SUSCRIPCIÓN. El Usuario tendrá el derecho de cancelar su suscripción en cualquier momento mediante notificación a Lime. Para cancelar la misma siga los siguientes pasos: abra su cartera (wallet) en el APP de Lime y de click en “administración” (manage), después de click en “cancelar suscripción” (cancel membership). Como ha quedado descrito en el presente contrato no se harán devoluciones o se otorgarán créditos por concepto de meses utilizados parcialmente por el Usuario. La cancelación de la suscripción inicial en cualquier momento después de la compra dará lugar a la pérdida de la cuota de suscripción.

Luego de la cancelación, el Usuario perderá el acceso a las áreas de los Servicios reservadas únicamente para miembros suscritos. Lo anterior, puede incluir cualquier información de crédito u otra información y análisis que se hubieren realizado durante su suscripción.

5.5. MÉTODOS DE PAGO, TÉRMINOS DE LAS TARJETAS DE CRÉDITO E IMPUESTOS: Todos los pagos a Lime se realizan a través de un procesador de pagos de terceros. Lime acepta todos los métodos de pago aceptados por su(s) procesador (es) de pagos de terceros. Así como efectivo, cheques personales o comerciales ni ninguna otra forma de pago similar, aunque en el futuro podemos cambiar esta política.

El acuerdo de emisión de su Tarjeta es el que rige el uso de la misma, el Usuario no deberá referirse al presente Contrato para determinar sus derechos y obligaciones como tarjetabiente. 

El Usuario declara y garantiza que no utilizará ninguna Tarjeta u otra forma de pago, a menos que tenga toda la autorización legal necesaria para hacerlo.

El Usuario y no Lime, será responsable de pagar cualquier cantidad no autorizada por el Usuario pero que se hubiere facturado a su Tarjeta de crédito por un tercero.

El Usuario acepta pagar todas las tarifas y los cargos incurridos en relación con sus compras (incluyendo los impuestos que resulten aplicables) a las tarifas vigentes al momento de realizar los cargos.

A menos que el Usuario notifique a Lime de cualquier discrepancia dentro de los 60 (sesenta) días siguientes a que la misma aparezca en su estado de cuenta, el Usuario se compromete a aceptar los mismos para todos los efectos a que haya lugar. Si Lime no recibe el pago del emisor o agente de la  Tarjeta del Usuario, el Usuario se compromete a pagar la totalidad de las cantidades adeudadas previa petición de Lime o sus agentes.

5.6. POLÍTICA DE REEMBOLSO: Todas las transacciones de compra realizadas a través de los Servicios están sujetas a la política de devolución de Lime vigente al momento de la compra. Actualmente, la política de reembolso de Lime es no ofrecer reembolsos por ninguna suscripción adquirida a través de los Servicios, salvo en los términos establecidos en la Cláusula 5.1 del presente Contrato.

5.7. POLÍTICA DE ACEPTACIÓN DE PEDIDOS: su recibo de confirmación de un pedido electrónico u otra forma de pedido no significa nuestra aceptación de su pedido, ni constituye una confirmación de nuestra oferta de venta. Lime se reserva el derecho en cualquier momento después de recibir su pedido de aceptar o rechazar el mismo. El pedido del Usuario se considerará aceptado por Lime cuando bridemos el Servicio que haya solicitado.

Lime podrá requerir información o verificaciones adicionales antes de aceptar cualquier pedido. Sin perjuicio de lo anterior, el Usuario acepta que, si Lime cancela todo o una parte de su pedido, podrá (a) otorgar crédito a la cuenta de su Tarjeta por el monto que haya sido cobrado y que corresponda a la parte cancelada; o (b) no cobrar a su Tarjeta por la porción cancelada del pedido.

El pedido del Usuario no se cancelará a menos que reciba una confirmación por escrito de Lime que indique que se ha cancelado.

5.8. NINGUNA RESPONSABILIDAD DE VENDER SERVICIOS A PRECIOS EQUIVOCADOS: hacemos todo lo posible para describir cada servicio ofrecido en los Servicios con la mayor precisión posible. Sin embargo, somos humanos y, por lo tanto, no podemos garantizar que las especificaciones o los precios de los Servicios sean completos, precisos, confiables, actuales o estén libres de errores. En el caso de cualquier error relacionado con el precio o las especificaciones de cualquier servicio, Lime, tendrá el derecho de rechazar o cancelar cualquier pedido. En caso de que hagamos un cargo a su tarjeta de crédito u otra cuenta antes de la cancelación, emitiremos un crédito a su cuenta por el monto del cargo realizado.

5.9. MODIFICACIONES A LOS PRECIOS O TÉRMINOS DE FACTURACIÓN: El alquiler de Productos y/o Servicios está sujeto a disponibilidad.

Los productos y servicios que se muestran en los Servicios pueden no estar disponibles en todo momento y pueden ser sustituidos o descontinuados en cualquier momento. Lime se reserva el derecho, en cualquier momento, a cambiar sus precios y métodos de facturación por los Servicios, lo cual será vigente inmediatamente después de haber realizado la publicación correspondiente o la notificación electrónica enviada al Usuario.

5.10. REGISTRO DE CUENTA Y SEGURIDAD: El Usuario entiende que necesitará crear una cuenta para tener acceso a los Servicios. En consecuencia el Usuario deberá: (a) proporcionar información verdadera, acertada, actualizada y completa acerca del Usuario, tal como lo solicita la página de registro o Suscripción de los Servicios (“Datos de Registro”); (b) mantener  y actualizar oportunamente Datos de Registro para mantener la información ahí contenida como verdadera, acertada, actualizada y completa.

Los Datos de Registro proporcionados por el Usuario a Lime serán tratados conforme a los términos y condiciones contenidos en el Aviso de Privacidad adjunto al presente como Anexo “1”.

Si proporciona información falsa, inexacta, desactualizada o incompleta, o si Lime tiene motivos razonables para sospechar que dicha información es falsa, inexacta, desactualizada o incompleta, Lime tiene el derecho de suspender o cancelar la cuenta del Usuario y rechazar cualquier y todo uso actual o futuro de los Servicios (o cualquier porción del mismo).

El Usuario será completamente responsable de la seguridad y confidencialidad de su contraseña y cuenta. Adicionalmente, El Usuario será enteramente responsable por cualquier y todas las actividades que pudieran ocurrir bajo el uso de su cuenta.

El Usuario no compartirá la información de su cuenta o su nombre de Usuario y contraseña con algún tercero, tampoco permitirá a un tercero ingresar a los Servicios utilizando su información de cuenta. El Usuario acepta notificar a Lime, inmediatamente, respecto de cualquier uso no autorizado de su cuenta o cualquier otra violación en materia de seguridad de la cual adquiera conocimiento.

El Usuario es responsable de tomar las precauciones y adoptar las medidas de seguridad más adecuadas para su situación y el uso previsto de los Servicios. Lime tiene derecho a proporcionar sus registros de facturación, cuenta, contenido o uso, y la información relacionada bajo ciertas circunstancias (salvo mandamiento de la legislación aplicable y/u orden expresa de una autoridad gubernamental competente). Tenga en cuenta que cualquier persona que pueda proporcionar su información de identificación personal podrá acceder a su cuenta, por lo que debe tomar medidas razonables para proteger esta información.

Sin perjuicio de lo anterior, Lime se compromete seguir las mejores prácticas en materia de software seguro para proteger las cuentas de los Usuarios, así como a considerar las mejores prácticas para el desarrollo de sistemas de información. El Usuario, en cualquier momento tendrá acceso a mecanismos para restablecer la contraseña de su cuenta.

6. RESPONSABILIDAD LIMITADA DE LIME; ASUNCIÓN DEL RIESGO CUENTA DEL USUARIO.

6.1. LIMITACIÓN DE LA RESPONSABILIDAD: Por medio del presente el Usuario reconoce y acepta que, exceptuando aquellos casos que estén prohibidos por la ley, Lime y cualquier otra Persona Liberada (según dicho término se define más adelante), no son responsables  o culpables de cualquier Reclamo, incluyendo (término definido más adelante), incluyendo aquellos que deriven de o se relacionen a: (a) cualquier riesgo, peligro descrito en el presente Contrato; (b)  su uso o incapacidad de uso de cualquiera de los Servicios, productos y/o equipos relacionados; (c) su incumplimiento de este Contrato y/o su violación de cualquier ley, regla, reglamento y/o precepto, incluyendo viajar por la banqueta y/o estacionase en lugares no permitidos; (d) cualquier negligencia, conducta impropia y/u otra acción y/u omisión de su parte; (e) su falta de uso de casco que ha sido medido, ajustado y sujetado correctamente de acuerdo con las instrucciones del fabricante durante el uso de cualquier Producto; y/o (f) cualquier negligencia, conducta impropia y/u otra acción u omisión por parte de un tercero.

Personas liberadas” significa, colectivamente, Lime y todos sus propietarios, gerentes, afiliados, empleados, agentes, representantes, sucesores y cesionarios, y cada patrocinador de cualquiera de los Servicios y todos los propietarios, funcionarios y directores del patrocinador. , afiliados, empleados, agentes, representantes, sucesores y asignados. A cambio de poder usar cualquiera de los Servicios y otros equipos o información relacionada proporcionada por Lime.

Reclamos”: significa cualquier reclamo, responsabilidad, demanda, daño, perjuicios, gravamen, acción, causa de acción, litigio, proceso reglamentario, citación, multa, penalidad, fallo, orden, decreto, transacción, deficiencia, impuesto, y costos y gastos de cualquier naturaleza y tipo, incluyendo, sin limitarse a, todo costo y gasto de juicio, transacción, investigación, perito, litigio, ejecución y saneamiento, intereses y honorarios legales, incluyendo los honorarios de abogados incurridos al hacer valer cualquier indemnización bajo el presente Contrato, ya sea que se relaciona con (a) cualquiera de los Servicios, incluidos cualquiera de los Productos, equipos o información relacionada, y/o (b) su uso de cualquiera de los anteriores.

Sin perjuicio de lo anterior, el Usuario podrá comunicarse a los siguientes medios de contacto que Lime ha puesto a su disposición a efecto de comunicar las reclamaciones, aclaraciones o quejas que estime pertinentes en relación con los Servicios y/o Productos: (i) Lime Rider CX - Mexico con número telefónico: (55) 7005 5040; (ii) Loss Prevention CX -Mexico con número telefónico: (55) 7005 5060; y al siguiente correo electrónico: ayudar@limebike.zendesk.com. Asimismo, el Usuario podrá presentar las reclamaciones, aclaraciones o quejas que estime pertinentes en relación con los Servicios y/o Productos  en el domicilio ubicado en ____________________________________________. Lime dará respuesta al Usuario en un plazo de _____ días hábiles, mediante una comunicación por escrito enviada a la dirección de correo electrónico que éste hubiere proporcionado para tal efecto al momento de realizar  las reclamaciones, aclaraciones o quejas que estime pertinentes; o bien, a aquella dirección de correo electrónico que aparezca registrada en la Información de Contacto del Usuario.

6.2. RESPONSABILIDAD MÁXIMA PARA LIME: El Usuario reconoce y acepta que la responsabilidad total de Lime y todas las demás Personas Liberadas, por cada uno y todos los Reclamos, u otros motivos, se limita a la cantidad de MXN$________ (________ pesos __ /100 moneda de curso legal en los Estados Unidos de Mexicanos) IVA incluido.

6.3 ASUNCIÓN DEL RIESGO CUENTA DEL USUARIO: Por medio del presente, el Usuario reconoce y acepta que el uso de cualquiera de los Servicios, Productos y/o equipos relacionados, es a su exclusivo riesgo individual, y que Lime no es responsable de las consecuencias, reclamos, demandas, causas de acción, pérdidas, responsabilidades, daños, lesiones, honorarios, costos y gastos, sanciones, honorarios de abogados, juicios, demandas y/o desembolsos de cualquier tipo o naturaleza, ya sean previsibles o imprevisibles, conocidos o desconocidos, incluyendo aquellos ocasionados a terceros. El Usuario acepta y reconoce expresamente que comprende completamente los riesgos asociados con el uso de los Servicios, Productos y/o equipos relacionados, y que asume dicho riesgo.

6.3.1. El Usuario es el único y total responsable de la operación segura de los Productos en todo momento.

6.3.2. El Usuario acepta que los Productos son máquinas que pueden fallar, incluso si los Productos se mantienen adecuadamente, y que dicha falla puede causar lesiones.

6.3.3. El Usuario acepta que el uso de los Productos implica muchos riesgos obvios y no tan obvios y peligros que pueden ocasionar lesiones o la muerte tanto al Usuario u otras personas, así como daños a la propiedad y riesgos y peligros, que no siempre se pueden predecir o evitar.

6.3.4. El Usuario acepta que tales riesgos y peligros son su exclusiva responsabilidad, que incluyen, entre otros, elegir si usar o no un casco o equipo de protección adicional.

Lime le aconseja que use un casco que se ha dimensionado, ajustado y sujetado correctamente, de acuerdo con las instrucciones del fabricante, en todo momento mientras utiliza cualquiera de los Productos con independencia de que lo exija la ley o no. El Usuario comprende y acepta expresamente que es únicamente su responsabilidad determinar si debe usar un casco en la jurisdicción en la que en particular utiliza los Productos. Si no usa un casco que se ha dimensionado, ajustado y sujetado correctamente, de acuerdo con las instrucciones del fabricante, lo hace bajo su propio riesgo.

6.3.5. El Usuario acepta que si su uso de cualquiera de los Servicios, Productos y/o equipos relacionados causa alguna lesión o daño a otra persona o propiedad, entonces el Usuario será responsable de todas y cada una de las consecuencias, reclamos, demandas, causas de acción, pérdidas, responsabilidades, daños, lesiones, honorarios, costos y gastos, sanciones, honorarios de abogados, juicios, demandas y / o desembolsos de cualquier tipo, o naturaleza de cualquier tipo, ya sean previsibles o imprevisibles, conocidos o desconocidos.

6.4 PÓLIZA DE SEGURO. Lime se compromete a contar con una póliza de seguro vigente expedida por Institución debidamente autorizada por las leyes mexicanas para responder por los daños que con motivo de la prestación del servicio, pudieran ocasionarse a los usuarios y terceros en su persona y/o patrimonio, con una cobertura mínima de MXN$________ (________  pesos __/100 moneda de curso legal en los Estados Unidos Mexicanos) IVA incluido, según sea requerido por la legislación aplicable. Los rubros mínimos que contemplará dicha póliza de seguros serán:

a.     Muerte accidental (sin cobro de deducible);

b.    Pérdidas orgánicas (sin cobro de deducible);

c.     Reembolso gastos médicos (sin cobro de deducible);

d.    Reembolso gastos funerarios (sin cobro de deducible);

e.     Responsabilidad civil por daños materiales: y

f.      Responsabilidad civil por daños a personas.

7. INDEMNIZACIÓN.

7.1. INDEMNIZACIÓN. El Usuario acepta defender, indemnizar y eximir de cualquier tipo de responsabilidad derivada del presente Contrato o del uso de los Servicios y/o Productos a las Personas Liberadas de y frente a todas y cada una de las consecuencias, reclamos, demandas, causas de acción, pérdidas, responsabilidades, daños, lesiones, honorarios, costos y gastos, sanciones, honorarios de abogados, sentencias, acuerdos de liquidaciones y/o desembolsos de cualquier tipo, o naturaleza, ya sean previsibles o imprevisibles, y sean conocidos o desconocidos, que surjan directa o indirectamente de o estén relacionados con cualquier reclamo, demanda, acción o procedimiento iniciado o presentado en contra de cualquier Persona Liberada, o a cuenta de la investigación, defensa o arreglo de los mismos, que surja de o en relación con: (i) su uso o mal uso de los Servicios, Productos y/o equipos relacionados; (ii) Sus Solicitudes de Usuario (iii) su uso o mal uso de los Servicios y sus actividades en relación con los Servicios; (iv) su incumplimiento o supuesto incumplimiento de este Contrato; (v) su violación o presunta violación de leyes, normas, reglamentos de tránsito, códigos, estatutos, preceptos o mandatos de autoridad de autoridades gubernamentales en relación con su uso de los Servicios (incluidos los Productos) o sus actividades en conexión con los Servicios; (vi) información o material transmitido a través de su(s) dispositivo(s), incluso si no lo envía el Usuario mismo, pero que infrinja, viole o se apropie indebidamente de cualquier derecho de autor, marca registrada, secreto comercial, imagen comercial, patente, publicidad, privacidad u otro derecho de cualquier persona o entidad; (vii) cualquier interpretación errónea realizada por el Usuario; y (viii)  el uso de la información que el uso por parte de las Personas Liberadas de la información que el Usuario envíe a Lime (incluidas sus Solicitudes de Usuario) (todo lo anterior, “Reclamaciones y Pérdidas”).

Cuando así lo requieran las Personas Liberadas, el Usuario cooperará en la defensa de las mismas en cualquiera de los casos descritas con anterioridad. No obstante, las Personas Liberadas conservarán en todo momento el derecho de resolver, comprometerse o pagar cualquier y todas las Reclamaciones y Pérdidas. Además, las Personas Liberadas se reservan el derecho de asumir exclusivamente la defensa y el control de cualquier Reclamación o Pérdida. El Usuario se compromete a no liquidar Reclamaciones y Pérdidas sin el previo consentimiento y por escrito de la Persona Liberada.

Sin perjuicio de lo anterior, el Usuario no será responsable cuando lo anterior derive de vicios ocultos que contenga el Producto con anterioridad a la prestación de los Servicios.

8. VIGENCIA Y TERMINACIÓN.

8.1. Vigencia: La vigencia del presente Contrato comenzará cuando el Usuario utilice por primera vez los Servicios, y terminará 10 años después de la última vez que el Usuario utilice los mismos. A menos que el Contrato sea terminado anticipadamente por cualquiera de las partes de conformidad con las cláusulas 8.2 y 8.3 del presente Contrato.

La terminación del presente Contrato no afectará las obligaciones del Usuario bajo el Contrato; incluyendo los derechos o licencias que el Usuario hubiera otorgado en favor de Lime bajo este Contrato, así como las disposiciones relacionadas con la limitación de responsabilidad por parte de Lime, así como la jurisdicción y legislación aplicable.

8.2. TERMINACIÓN POR PARTE DE LIME: Lime, podrá dar por terminado el Contrato sin penalización alguna en cualquier momento durante la vigencia del mismo y, en consecuencia, el derecho del Usuario a utilizar los Servicios, si el Usuario: (a) no paga a Lime cualquier cantidad debida en virtud de este Contrato; y/o (b) incumple los términos y condiciones establecidos en el presente Contrato. Para efecto de lo anterior, Lime deberá de notificar por escrito al Usuario a través de correo electrónico acerca de la terminación del mismo, con por lo menos 10 (diez) días de anticipación a la fecha efectiva de rescisión, y por ende a la suspensión del acceso a su Suscripción.

8.3 TERMINACIÓN POR PARTE DEL USUARIO: el Usuario puede dar por terminado este Contrato en cualquier momento y por cualquier motivo, sin penalización, previa notificación a Lime. Sin embargo: (i) Lime no realizará ningún rembolso en relación a la parte de los Servicios no utilizados o relacionado con cualquier otro cargo relacionado a los mismos; y (ii) podrá cobrarse a el Usuario las Cuotas respecto de los Servicios utilizados previo a la fecha en que pretende hacer efectiva la terminación. Lo anterior, sin perjuicio de lo dispuesto en la Cláusula 5.2 de Contrato.

9. INFORMACIÓN CONFIDENCIAL Y POLÍTICAS DE PRIVACIDAD.

9.1. INFORMACIÓN MANTENIDA CONFORME LA POLÍTICA DE PRIVACIDAD: toda la información de identificación personal que posee Lime y pertenece al Usuario, incluidos todos los nombres, direcciones, números de teléfono, direcciones de correo electrónico, números de Tarjeta y/o claves, se mantendrá por Lime de acuerdo con su Política de Privacidad;

Información Confidencial” significa toda la información no pública relacionada con el Usuario, o revelada por el Usuario a Lime sus filiales, agentes o Personas Liberadas (para efectos de esta cláusula conjuntamente referidos como “Lime”) que sea considerada como confidencial o que, debido a la naturaleza de la información o las circunstancias relacionadas con su revelación, deba ser razonablemente considerada como confidencial.

 La Información Confidencial no incluye información que (i) sea o se vuelva del dominio público, siempre que ello no derive de un incumplimiento al presente Contrato, (ii) haya sido del conocimiento de Lime antes que la información fuera revelada por el Usuario, (iii) sea revelada a Lime por un tercero que no haya adquirido o revelado la información por medio de un acto ilícito o delictivo, o (iv) se demuestre documentalmente que es información desarrollada de forma independiente por la Lime, sin que se utilice cualquier Información Confidencial.

Lime podrá revelar la Información Confidencial cuando ello sea requerido para dar cumplimiento a órdenes de autoridades gubernamentales que ejerzan jurisdicción sobre la misma, siempre que Lime: (i) notifique por escrito al Usuario de forma oportuna a fin de que el mismo se encuentre en posibilidad de interponer algún medio de defensa o cualquier otro remedio de protección (salvo que la actuación de Lime constituya una violación a una orden emitida por la autoridad gubernamental o a cualquier otra disposición legal), (ii) revele únicamente la información que sea requerida por la autoridad gubernamental, y (iii) realice esfuerzos comerciales razonables para que la Información Confidencial revelada sea tratada como confidencial; (iii) Lime puede divulgar datos agregados y otros datos sobre el Usuario de acuerdo con la ley aplicable, incluidos, entre otros, datos generales de latitud y longitud para Sus direcciones (siempre que esto no permita que se identifique por separado la dirección de cualquier persona) Además, Lime puede, con el permiso y consentimiento expreso del Usuario, divulgar datos individuales a un tercero con (por ejemplo, inscripción en un estudio).

Salvo lo dispuesto en el presente Contrato, Lime no revelará la Información Confidencial a nadie sin el consentimiento previo y por escrito del Usuario.

Las obligaciones de Lime en relación con la Información Confidencial, estarán vigentes desde la firma del Contrato y hasta por 1 año adicional, contado a partir de la terminación del presente Contrato.

10. COMUNICACIÓN VÍA TELEFÓNICA Y CONSENTIMIENTO PARA SER CONTACTADO.

10.1. El Usuario reconoce que las llamadas telefónicas realizadas por Lime podrán ser monitoreadas y grabadas y expresamente manifiesta su consentimiento para la realización de dicho monitoreo y grabaciones.

10.2. El Usuario verifica que la Información de Contacto proporcionada a Lime, incluidos, entre otros, su nombre, dirección de correo electrónico y su número de teléfono móvil son verdaderos y precisos. Verifica que es el suscriptor actual o el propietario de cualquier número de teléfono que el Usuario proporcione a Lime.

En caso de que cambie su Información de Contacto, incluido su número de teléfono, acepta notificarnos de inmediato llamando a Servicio al Cliente a 70005-5040, enviando un correo electrónico a alexander.wieland@li.mekeven@li.me, o ayudar@limebike.zendesk.com  enviando un mensaje de texto a 55-412777483. El Usuario acuerda indemnizar, defender y eximir de responsabilidad a Lime de todos los reclamos, pérdidas, responsabilidades, costos y gastos (incluidos los honorarios de abogados) que surjan de la falta de actualización de su Información de Contacto o de haber proporcionado voluntariamente un número de teléfono que no le corresponde, y/o de su violación de cualquier ley, reglamento u ordenanza federal, estatal o local.

10.3. Al proporcionar voluntariamente su (s) número (s) de teléfono a Lime, el Usuario acepta expresamente recibir mensajes de voz pregrabados y/o llamadas automáticas o mensajes de texto relacionados con ofertas especiales, su cuenta, cualquier transacción con Lime y/o su relación con Lime.

11. TÉRMINOS DE USO ADICIONALES.

11.1 REVISIÓN DE SEGURIDAD: Antes de usar cualquier Producto, el Usuario debe realizar una inspección básica de seguridad del mismo, que incluye lo siguiente: (i) la integridad de las llantas; (ii) el funcionamiento seguro de los frenos y luces; (iii) buen estado del armazón; (iv) que haya suficiente carga en la batería; y (v) cualquier señal de daño, desgaste inusual o excesivo, u otro problema mecánico o necesidad de mantenimiento. El Usuario acepta que no utilizará el Producto si detecta problemas perceptibles, así como a notificar inmediatamente al servicio al cliente de Lime para alertar a Lime de cualquier problema.

11.1.1. Si en algún momento, ya sea antes, durante o después de utilizar un Producto, descubre cualquier defecto o aviso de cualquier otra condición potencialmente insegura en cualquier Producto, sin importar cuán leve sea, No debe usar el Producto o, si se encuentra conduciendo el producto, debe dejar de conducir inmediatamente, cuando sea seguro hacerlo.

11.1.2. El Usuario se compromete a reportar inmediatamente a Lime cualquier defecto o condición relacionada con el Producto o Servicio.

11.1.3. Si  el Usuario no cumple estrictamente con los requisitos antes mencionados, será total y absolutamente responsable de todas y cada una de las consecuencias, reclamos, demandas, causas de acción, pérdidas, responsabilidades, daños, lesiones, honorarios, costos y gastos, sanciones, honorarios de abogados, sentencias, juicios, acuerdos y/o desembolsos de cualquier tipo, o naturaleza, previsibles o imprevisibles, conocidos o desconocidos, e indemnizará y eximirá de responsabilidad a Lime por los mismos.

11.2. PRODUCTOS PERDIDOS O ROBADOS: Si un Producto no se devuelve dentro de las 48 horas consecutivas, entonces el Producto podrá, a exclusivo y absoluto criterio de Lime, considerarse robado, y en consecuencia Lime podrá presentar una denuncia en su contra ante las autoridades correspondientes. Los datos generados por la computadora de los Servicios son evidencia concluyente del período de uso de los Productos por el Usuario. El Usuario debe de informar, de inmediato o tan pronto como sea posible, cualquier desaparición o robo de cualquier Producto a Lime

11.3. CASCO; SEGURIDAD: Lime le recomienda el uso de casco en todo momento mientras hace uso de cualquier Producto, Servicios o equipo relacionado, con independencia de ser requerido por la ley o no.

11.3.1.  Si el uso de casco resulta obligatorio por las leyes, normas, reglamentos y/o disposiciones que resulten aplicables al lugar donde se utiliza el Producto, el Usuario se compromete a cumplir con dichas disposiciones en todo momento.

11.3.2. El Usuario acepta que ni Lime ni las Personas Liberadas son responsables de cualquier lesión o muerte sufrida por el Usuario mientras utiliza los Servicios, con independencia de que el Usuario se encuentre o no usando un caso al momento de la lesión.

11.3.3 El Usuario expresamente reconoce y acepta que podrá necesitar tomar medidas o precauciones de seguridad adicionales, no mencionadas específicamente en este Contrato, y reconoce y acepta expresamente que el determinar si debe hacerlo, es su exclusiva responsabilidad y no la responsabilidad de Lime.

11.4. RUTAS: El Usuario acepta que Lime no brinda ni mantiene lugares para utilizar los Productos, así como que Lime no garantiza que siempre haya un lugar seguro para conducir un Producto en particular. Las carreteras, carriles para bicicletas y rutas pueden volverse peligrosas debido al clima, el tránsito, u otros peligros fuera del control de Lime. Lime no será responsable de ninguna de las anteriores, sin limitación. El Usuario es el único responsable de elegir una ruta responsable y segura. Debe obedecer en todo momento la totalidad de las leyes al elegir una ruta. Es su exclusiva responsabilidad familiarizarse con las leyes, normas, reglamentos o preceptos aplicables dentro de la jurisdicción en la que se utilizan los Servicios y/o Productos de Lime.

11.5. LIMITACIONES A LA RENTA: Los Servicios y Productos de Lime y la disponibilidad de su renta están destinados a ser utilizados únicamente por aquellas personas que pueden y están calificadas para operar los Productos por sí mismas y que han aceptado todos los términos y condiciones de este Contrato; otros medios alternativos de transporte público y privado están disponibles para el público en general y para el Usuario individualmente.

11.6. LIMITACIÓN EN LA DISPONIBILIDAD DE LOS SERVICIOS: Lime hace todo lo posible para proporcionar los Servicios los 365 días del año, pero no garantiza que los Servicios estén disponibles en todo momento, ya que eventos de Fuerza Mayor (según dicho término se define más adelante) u otras circunstancias pueden impedir que Lime proporcione los Servicios.

El acceso a los Servicios también está condicionado a la disponibilidad de los Productos. Lime no representa ni garantiza la disponibilidad de ningún Servicio ni la disponibilidad de ningún Producto, en ningún momento. El Usuario acepta que Lime puede solicitarle que devuelva un Producto en cualquier momento.

11.7. FUERZA MAYOR: Lime y sus filiales no serán responsables por cualquier retraso o incumplimiento de cualquier obligación bajo este Contrato, cuando dicho retraso o incumplimiento resulte de cualquier causa fuera del control razonable de Lime, incluyendo caso fortuito, paros laborales o cualquier otro disturbio industrial, cortes de suministro del sistema eléctrico, telecomunicaciones u otros fallos de empresas de servicios públicos, terremotos, tormentas o cualquier otro elemento de la naturaleza, bloqueos, embargos, actos de vandalismo, actos u órdenes gubernamentales, actos de terrorismo o guerra.

Asimismo, ninguna de las Partes será responsable por cualquier atraso o incumplimiento del Contrato que derive de un evento de caso fortuito o fuerza mayor, siempre que la Parte que se vea afectada por dicho evento informe a la otra por escrito dentro de las 24 horas siguientes a la ocurrencia del evento de caso fortuito o de fuerza mayor que corresponda, y siempre que no hubiera mediado dolo, mala fe o negligencia en de dicha Parte.

11.8. LICENCIA DE IMAGEN Y SEMEJANTES: Por medio del presente Contrato el Usuario voluntariamente otorga su consentimiento total e incondicional para Lime y sus afiliados, sucesores para: (1) utilizar en cualquier momento o de vez en vez, sin restricción alguna su imagen, voz, fotografías, videos, y otros registros relacionados con su uso de los Servicios, en todos los sitios web, y para fines de prensa, promocionales, anuncios, publicidad y otros fines comerciales, incluyendo todos los formatos y medios, ya sean conocidos o desarrollados en el futuro, en todo el mundo y para siempre; and (2) fotografiar, grabar en video y registrar su imagen y voz en relación con el uso que el Usuario haga de los Servicios, en cualquier momento así como ocasionalmente.

Además, el Usuario otorga a Lime, sus afiliados, y sucesores la cesión total de: (a) todos los derechos, derechos de propiedad intelectual, título e intereses en los resultados de tales fotografías, videos y otras grabaciones, como una obra de alquiler con fines de copyright; y (b) el derecho de usar, reproducir, exhibir, distribuir, transmitir, alterar y explotar, en cualquier momento y de vez en cuando y como Lime pueda decidir, a su exclusivo y absoluto criterio, tales fotografías, videos y otras grabaciones, o cualquier componente de los mismos, y toda la comercialización, promociones, publicidad y publicidad relacionadas.

Además, el Usuario renuncia y libera a Lime y a todas las Personas Liberadas de cualesquier Reclamaciones que el Usuario tenga o pueda tener por difamación, invasión de la privacidad, derecho de publicidad, infracción a los derechos de autor o violación de cualquier derecho otorgado por el Usuario en la presente cláusula.

Lo anterior, sin perjuicio de lo dispuesto en los Artículos 18 y 18 Bis de la Ley Federal de Protección al Consumidor.

11.9. LICENCIA DE ACCESO: Sujeto a su estricto cumplimiento de este Contrato, Lime le otorga una licencia limitada, revocable, no exclusiva, no asignable, no transferible para descargar (solo para almacenamiento temporal), mostrar, ver, usar, reproducir y/o imprimir una copia del Contenido (excluyendo la fuente y el código objeto en forma sin formato o de otra manera, que no esté disponible para el acceso y uso para permitir la visualización y la funcionalidad) en una computadora personal, teléfono móvil u otro dispositivo inalámbrico, u otro dispositivo habilitado para Internet (cada uno referido como "Dispositivo") para su uso exclusivamente personal, no comercial.

Esta licencia no incluye ninguna reventa o uso comercial de los Servicios o sus contenidos; cualquier colección y uso de cualquier listado de productos, descripciones o precios; cualquier uso derivado de los Servicios o sus contenidos; cualquier descarga o copia de la información de la cuenta para el beneficio de otro comerciante; o cualquier uso de minería de datos, robots o herramientas similares de recolección y extracción de datos. Excepto por lo expresamente permitido aquí, los Servicios y/o cualquier parte de los Servicios no pueden ser reproducidos, vendidos, revendidos, visitados o explotados de ninguna otra manera sin el consentimiento expreso y por escrito de Lime.

Cualquier uso no autorizado termina automáticamente los permisos y/o licencias otorgados por Lime al Usuario. La licencia limitada que antecede: (i) no le otorga ninguna propiedad ni ningún otro interés de propiedad intelectual en ningún Contenido, y (ii) puede ser suspendida o cancelada inmediatamente por cualquier motivo, a la exclusiva y absoluta discreción de Lime, y sin aviso previo o responsabilidad civil.

11.10. DERECHOS DE AUTOR Y PROPIEDAD DE LOS MISMOS: Todo el contenido que se muestra o se informa a través de los Servicios, incluidos, entre otros, texto, gráficos, fotografías, imágenes, imágenes en movimiento, sonido e ilustraciones (el "Contenido"), es propiedad de Lime, sus licenciantes, proveedores , agentes y/o sus proveedores de Contenido. Todos los elementos de los Servicios, incluidos, entre otros, el diseño general y el Contenido, están protegidos por la imagen comercial, los derechos de autor, los derechos morales, las marcas registradas y otras leyes relacionadas con los derechos de propiedad intelectual. Los Servicios solo se pueden usar para el propósito para el cual dichos Servicios están disponibles.

El Usuario no podrá modificar ninguno de los materiales y no puede copiar, distribuir, transmitir, mostrar, realizar, reproducir, publicar, licenciar, crear trabajos derivados de, transferir o vender cualquier información o trabajo contenido en el Servicios. Excepto por lo autorizado por las leyes en materia de derechos de autor, el Usuario es responsable de obtener el permiso antes de reutilizar cualquier material con derechos de autor que esté disponible en los Servicios. Deberá cumplir con todas las leyes, estatutos, ordenanzas y regulaciones nacionales e internacionales aplicables con respecto a su uso de los Servicios. Los Servicios, su Contenido y todos los derechos relacionados seguirán siendo propiedad exclusiva de Lime o sus licenciantes, proveedores, agentes y / o sus proveedores de Contenido, a menos que se acuerde expresamente lo contrario. El Usuario no eliminará ningún derecho de autor, marca registrada u otros avisos de propiedad del material que se encuentra en los Servicios.

11.11. MARCAS: Todas las marcas comerciales, marcas de servicio y nombres comerciales de Lime utilizados en este documento (incluidos, entre otros, los siguientes: nombre de LimeBike, logotipo corporativo de LimeBike, nombre de Lime, logotipo corporativo de Lime, nombre de Servicios, diseño de Servicios y / o logotipos) son marcas comerciales o marcas comerciales registradas de Lime o sus afiliados, socios, proveedores o licenciantes. El Usuario no puede usar, copiar, reproducir, republicar, cargar, publicar, transmitir, distribuir o modificar marcas comerciales de Lime de ninguna manera, incluida la publicidad o publicidad relacionada con la distribución de materiales en los Servicios, sin el previo consentimiento por escrito de Lime. No deberá usar el nombre de Lime o cualquier lenguaje, imágenes o símbolos que, a juicio de Lime, impliquen el respaldo de Lime en (i) publicidad o presentación escrita u oral, o (ii) folleto, boletín informativo, libro u otro material escrito de Lime, cualquiera que sea su naturaleza, sin consentimiento previo por escrito.

11.12. ACCESO E INTERFERENCIA: El Usuario acepta que no utilizará ningún robot, araña, raspador u otro medio automático para acceder a los Servicios para ningún propósito sin permiso expreso por escrito otorgado por Lime. Además, el Usuario acuerda que no: (i) tomará ninguna medida que imponga o pueda imponer, a exclusivo y absoluto criterio de Lime, una carga no razonable o desproporcionadamente mayor en nuestra infraestructura; (ii) interferir o intentar interferir con el funcionamiento adecuado del sitio o cualquier actividad realizada en los Servicios; o (iii) omitir cualquier medida que podamos utilizar para evitar o restringir el acceso a los Servicios.

11.13. POLÍTICA DE ENVÍO SOLICITADO: cuando Lime ha invitado o solicitado expresamente presentaciones o comentarios, Lime alienta al Usuario a enviar contenido a Lime (i.e. comentarios a publicaciones de blogs, participación en comunidades, sugerencias, etc.), para ser considerado por Lime en relación con el sitio ("Envíos de Usuario"). Los Envíos de Usuario continuarán siendo propiedad intelectual del Usuario en lo individual.

Al publicar contenido en el sitio de Lime, el Usuario otorga expresamente a Lime un derecho no exclusivo, perpetuo, irrevocable, libre de regalías, totalmente desembolsado, a nivel mundial, totalmente sub-licenciable y licencia para usar, reproducir, modificar, adaptar, publicar, traducir , crear trabajos derivados de, distribuir, transmitir, realizar y mostrar dicho contenido y su nombre, voz y/o imagen tal como figuran en su Envío de Usuario, en todo o en parte, y en cualquier forma en todo el mundo, en cualquier medio o tecnología , ya sea que exista o se desarrolle en el futuro, incluyendo toda promoción, publicidad, mercadotecnia, comercialización, publicidad y cualquier otro uso auxiliar de los mismos, e incluyendo el derecho irrestricto de sub-licenciar tales derechos.

Cualquiera de estos Envíos de Usuarios se consideran no confidenciales y en consecuencia Lime no tendrá la obligación de mantener la confidencialidad de cualquier información, en cualquier forma, contenida en cualquier Envío de Usuario.

Tiene prohibido utilizar los Servicios para publicar o enviar cualquier material ilegal, violatorio de derechos, amenazante, difamatorio, calumnioso, obsceno o pornográfico o cualquier material que infrinja o se apropie indebidamente de la propiedad intelectual de terceros o podría constituir o alentar una conducta que se consideraría un delito o de cualquier manera viole cualquier ley.

Lime tiene el derecho de eliminar o negarse a publicar cualquier Envío de Usuario a su entera y absoluta discreción.

11.14. SOCIOS TRANSACCIONALES: En algunos casos, Lime se asocia con otras(s) sociedad(es) para promocionar conjuntamente sus servicios dentro de los Servicios de Lime. En estos casos, el Usuario estará realizando transacciones directamente con la otra parte. En esas páginas o ubicaciones, la marca de los socios transaccionales es claramente visible y se publica su contrato correspondiente. Al utilizar estas páginas asociadas, está obligado por el acuerdo del socio además de permanecer obligado por este Contrato. Cuando hay un conflicto entre este Contrato y el acuerdo del socio que se relacione a los Servicios de Lime, el Contrato prevalecerá.

11.15. TÉRMINOS APLICABLES A APPLE IOS: Si el Usuario está accediendo o utilizando los Servicios a través de un Dispositivo fabricado y/o vendido por Apple, Inc. y/o Apple Operations México, S.A. de C.V. ("Apple", con un dispositivo de este tipo al que se hace referencia como un "Dispositivo Apple"):

11.15.1. En la medida en que acceda a la APP a través de un dispositivo Apple, el Usuario reconoce que este Contrato se celebró entre el Usuario y Lime, y que Apple no es parte del mismo más que como tercero beneficiario según se contempla a continuación.

11.15.2. Cualquier licencia otorgada al Usuario en este Contrato está sujeta a las Reglas de uso permitidas y establecidas en los Términos y Condiciones de la tienda de aplicaciones de Apple (consulte: https://www.apple.com/mx/legal/internet-services/itunes /mx/terms.html) y cualquier acuerdo de terceros que resulte aplicable a la APP.

11.15.3. El Usuario reconoce que Lime, y no Apple, es responsable de proporcionar la APP y el Contenido de la misma.

11.15.4. El Usuario reconoce que Apple no tiene obligación alguna de proporcionarle ningún servicio de mantenimiento o soporte con respecto a la APP.

11.15.5. En la medida máxima permitida por la ley aplicable, Apple no tendrá ninguna otra obligación de garantía con respecto a la APP.

11.15.6. A pesar de cualquier disposición en contrario contenida en el presente Contrato, y sujeto a los términos del mismo, el Usuario reconoce que, únicamente entre Apple y Lime, Apple es responsable de abordar cualquier reclamo que pueda tener en relación con la APP o su posesión y/o, el uso de la misma, incluidos, entre otros, los siguientes: (i) reclamos de responsabilidad por productos, (ii) cualquier reclamo de que la APP no cumple con los requisitos legales o reglamentarios aplicables; y (iii) reclamaciones derivadas de la protección del consumidor o legislación similar.

11.15.7. El Usuario acepta que si la APP, o su posesión y uso de la misma, infringen los derechos de propiedad intelectual de un tercero, no responsabilizará a Apple por la investigación, defensa, resolución y liberación de responsabilidad de tales reclamos de infracción de propiedad intelectual.

11.15.8. El Usuario reconoce y acepta que Apple, y sus subsidiarias, son terceros beneficiarios de este Contrato, y que, tras su aceptación de los términos y condiciones del mismo, Apple tendrá el derecho (y se considerará que ha aceptado el derecho) para hacer cumplir este Contrato contra el Usuario como tercero beneficiario del mismo.

11.15.9. Al usar la APP, el Usuario acepta cumplir con cualquiera y todos los términos de terceros que sean aplicables a cualquier plataforma, sitio web, tecnología o servicio que interactúe con la APP.

11.15.10. El Usuario declara y garantiza que: (i) no se encuentra en un país sujeto a un embargo del Gobierno de los Estados Unidos o que ha sido designado por el Gobierno de los Estados Unidos como un país de "apoyo terrorista"; y (ii) no está incluido en ninguna lista del gobierno de los Estados Unidos de partes prohibidas o restringidas.

11.16. GOOGLE MAPS: Los datos de mapas que le proporcionamos en nuestra APP se basan en la información de mapas actuales que tenemos disponible y que puede proporcionarnos un tercero, por ejemplo, mediante la incorporación de la API de Google Maps, así mismo dichos mapas pueden ser inexactos o incompletos. Si utiliza la funcionalidad de mapas que ponemos a disposición a través de nuestra APP, el Usuario reconoce y acepta regirse por los Términos de servicio adicionales de Google Maps/Google Earth de Google, Inc., disponibles en https://maps.google.com/help/terms_maps.html .

11.17. CARACTERÍSTICAS INALÁMBRICAS: los Servicios pueden ofrecer ciertas características y servicios que están disponibles para el Usuario a través de su Dispositivo inalámbrico. Estas funciones y servicios pueden incluir la capacidad de acceder a las funciones de los Servicios y cargar contenido a los Servicios, recibir mensajes (incluidos mensajes de texto y SMS) de los Servicios y descargar aplicaciones a su Dispositivo inalámbrico (colectivamente, "Funciones inalámbricas").

El Usuario reconoce que su operador puede cobrarle ciertas tarifas estándar de mensajería, datos y otros para participar en las Funciones inalámbricas.

Si descubrimos que la información proporcionada es falsa o inexacta, podemos mantener, suspender o cancelar su acceso a los Servicios en cualquier momento.

11.18. ACTUALIZACIONES A LOS TÉRMINOS: En medida que evolucionen los Servicios, los términos y condiciones bajo los cuales ofrecemos los mismos pueden ser modificados. De tal forma que, Lime le notificará sobre cualquier actualización de los términos y condiciones publicando un enlace (link) con la versión actualizada del Contrato en la página web, la APP y/o cualquier otra forma razonable de notificación que elija Lime. Sin perjuicio de lo anterior, previo a realizar las modificaciones correspondientes al Contrato Lime llevará a cabo el procedimiento requerido por la PROFECO para la actualización de los términos y condiciones. Además, el Usuario acepta que cualquier uso de los Servicios después de la notificación mencionada constituye el acuerdo del mismo respecto de la versión modificada de este Contrato, que será efectiva a partir de la primera transacción realizada según sus términos y condiciones. El usuario puede rechazar cualesquier términos y condiciones nuevos, o modificados mediante el no uso de los Servicios y servicios relacionados.

11.19  TÍTULOS. Los títulos de este Contrato son solo para fines de referencia y no tendrán efecto en la interpretación o interpretación del mismo.

11.20 DERECHOS Y OBLIGACIONES DE LAS PARTES.

11.20.1 Las Partes se reconocen como derechos exigibles, el cumplimiento de las disposiciones del Contrato.

11.20.2 Lime tendrá las siguientes obligaciones, sin perjuicio de cualesquier otras que deriven del presente Contrato:

1.     Prestar el Servicio mediante la entrega del Producto al Usuario en óptimas condiciones de uso.

2.     A prestar los Servicios de conformidad con el presente Contrato.

3.     A respetar el Aviso de Privacidad adjunto al presente como Anexo “1”.

4.     Contar con un mecanismo que permita al Usuario calificar los Productos, Servicios, realizar opiniones sobre su experiencia respecto de la transacción celebrada con Lime, así como conocer las opiniones y evaluaciones de otros usuarios.

5.     Emitir los recibos, comprantes de pago que contengan los datos específicos de los Servicios contratados.

6.     Previa solicitud del Usuario en la que proporcione los datos necesarios, proceder a emitir las facturas por la prestación de los Servicios de conformidad con las leyes en materia fiscal vigentes.

11.20.3 El Usuario tendrá las siguientes obligaciones, sin perjuicio de cualesquier otras que deriven del presente Contrato:

  1. Hacer uso de los Servicios y, en especial, del Producto de forma adecuada y destinarlo estrictamente para fines de transporte personal.
  2. Asumir la guarda y custodia del Producto desde el momento del desbloqueo mediante el APP y hasta bloqueo de la misma.
  3. Proporcionar a Lime  durante el registro datos personales y documentos ciertos y verdaderos (en caso de ser necesario).
  4. Mantener en todo momento actualizados los datos personales, de tarjetas bancarias y demás datos personales necesarios para la prestación del servicio.
  5. Cumplir con las disposiciones contenidas en el Reglamento de Tránsito Locales y demás normatividad aplicable.
  6. Pagar a Lime la tarifa convenida por concepto de la prestación de los Servicios en los términos establecidos en el presente Contrato.
  7. Conducir el Producto respetando los reglamentos y leyes en materia de tránsito y movilidad.
  8. No conducir/usar el Producto en estado de ebriedad o bajo el influjo de drogas o cualquier otro medicamento que pudiera poner en riesgo su integridad o la de terceros.
  9. No subarrendar el Producto.
  10. Usar el Producto conforme a su resistencia y capacidad norma (uso personal);
  11. Conservar el Producto en el estado que lo recibió, exceptuando el desgaste normal del uso.
  12. No transportar en el Producto materias explosivas, inflamables, drogas o estupefacientes.
  13. Pagar el importe de las sanciones que le fueran impuestas por la violación a los reglamentos y leyes en materia de tránsito y movilidad en el ámbito federal, local y/o municipal.
  14. No utilizar el Producto en contravención al presente Contrato.

11.20.4 El contrato de adhesión que ampara el uso del servicio es único e intransferible.

ACEPTACIÓN DEL CONTRATO

El Usuario declara que tiene al menos 18 años de edad y que ha leído, entiende y acepta expresamente los términos y condiciones establecidos en este Contrato.

Autorización con fines mercadotécnicos o publicitarios.-El Usuario SI ( ) No ( ) acepta que Lime ceda o transmita a terceros, con fines mercadotécnicos o publicitarios, la información proporcionada con motivo del presente Contrato y SI acepta ( ) NO acepta ( ) que Lime envíe publicidad sobre sus Servicios.

Asimismo, el Usuario expresamente acepta que Lime le envíe publicidad sobre bienes y servicios.

El Usuario manifiesta que Lime le ha dado a conocer su Aviso de Privacidad (mismo que se adjunta al presente como Anexo “1”)  en los términos que señala la Ley Federal de Protección de Datos Personales en Posesión de Particulares, mismo que contiene el procedimiento para que el Usuario ejerza sus derechos “ARCO”.

Este Contrato fue aprobado y registrado por la PROFECO bajo el No. ___________ de fecha ___________. Cualquier variación del Contrato en perjuicio del Usuario, frente al contrato de adhesión registrado, se tendrá por no puesta.

Para confirmar que entiende el Contrato, haga clic en "Aceptar".

Para confirmar que acepta el Contrato, haga clic en "Aceptar".

 

ANEXO “1”

 

AVISO DE PRIVACIDAD

 

De conformidad con la Ley Federal de Protección de Datos Personales en Posesión de Particulares (la “Ley”) y para a efectos de procesar sus datos personales y datos personales sensibles que sean recabados como resultado de la prestación de Servicios realizados por y LIME Network, S. de R.L. de C.V., que opera como LimeBike y o Lime (en lo sucesivo referido como “Lime” o la “Sociedad”) de conformidad con el Contrato  de Usuario y Términos y Condiciones del Servicio (referido como el “Contrato de Usuario”) y los Terminos Adicionales, que entre otros incluyen: (i) la renta Scooters eléctricos (“Productos”); (ii) la renta de todos los demás equipos relacionados, el mantenimiento y carga de los Productos, el personal, las App, otro software e información provista o puesta a disposición por Lime; y (iii) el uso del sitio web, disponible en www.li.me (incluidas las versiones actualizadas para su visualización en un Dispositivo inalámbrico o tableta electrónica), App y cualquier característica interactiva, y/u otros servicios que Lime ponga a disposición y que publiquen un enlace (link) a este Contrato.

A la luz de lo anterior, la Sociedad que manifiesta tener su domicilio en ____________________________________________ le informa lo siguiente:

I. Todos los términos en mayúscula no definidos en este Aviso de Privacidad tendrán el mismo significado que en el Contrato de Usuario y en los Términos Adicionales.

II. La Sociedad será la persona responsable de recabar y procesar sus Datos personales en los términos de este aviso de privacidad.

III. Los Datos Personales que la Sociedad puede recabar incluyen: datos de identificación y contacto, como nombre, domicilio, número(s) de teléfono, código postal, dirección de correo electrónico, imágenes de su persona, fotografías, datos de voz,  videos y otras grabaciones relacionadas con su uso de los Servicios, su Tarjeta u otra información respecto de los métodos de pago acordados (incluyendo número de tarjeta, tipo de tarjeta, fecha de vencimiento y cualquier número o código de activación que pueda ser necesario), información de cobro y contacto, información demográfica y de localización (para rastrear la ubicación de los Productos).

Para efectos de este Aviso de Privacidad, los datos personales sensibles significan: aquellos que puedan revelar aspectos como origen racial o étnico, estado de salud presente y futuro, información genética, creencias religiosas, filosóficas y morales, afiliación sindical, opiniones políticas, preferencia sexual.

IV. Sus datos personales se recaban y procesan para los siguientes propósitos: (i) la renta de Productos; (ii) la renta de todos los demás equipos relacionados, el mantenimiento y carga de los Productos, el personal, las App, otro software e información provista o puesta a disposición por Lime; (iii) permitirle el acceso y el uso del sitio web, disponible en www.li.me (incluidas las versiones actualizadas para su visualización en un Dispositivo inalámbrico o tableta electrónica), App y cualquier característica interactiva, y/u otros servicios que Lime ponga a disposición y que publiquen un enlace (link) al Contrato de Usuario; (iv) de contactarlo; (v) llevar a cabo actividades de mercadotecnia, publicidad, investigación, así como para otros fines comerciales.

Los Datos personales son recabados por Lime con el propósito de brindarle los Servicios, así como para mejorar su experiencia como cliente.

V. Si desea limitar y/o revocar cualquier consentimiento otorgado en relación con el uso o procesamiento de sus Datos Personales bajo este Aviso de Privacidad, o si desea ejercer sus derechos de acceso, rectificación, cancelación u oposición al uso o tratamiento de su Datos Personales ("Derechos ARCO") por favor envíe su solicitud por escrito a la Sociedad, por correo electrónico a la siguiente dirección alexander.wieland@limebike.com o al siguiente domicilio: ____________________________________________, incluyendo dentro de la misma su nombre y dirección, una copia de una identificación oficial, y una descripción clara y precisa del derecho que desea ejercer, así como los Datos Personales respecto de los cuales desea ejercer dicho derecho y cualquier otra información que considere relevante. La Sociedad procesará su(s) solicitud(es) de conformidad con la Ley y otras regulaciones aplicables.

Mediante el procedimiento mencionado anteriormente, también puede limitar el uso o la divulgación de sus Datos personales.

La Sociedad no estará obligada a cancelar sus Datos personales en los casos descritos en el artículo 26 de la Ley. Asimismo, la Sociedad podrá negar el acceso a los Datos Personales solicitados, en los casos descritos en el artículo 35 de la Ley.

El procesamiento de sus Datos Personales puede incluir transferencias nacionales e internacionales a la entidad Neutron Holdings, Inc. y otras entidades a quienes se pueden transferir Datos Personales sin su consentimiento, para los mismos fines que los descritos en el inciso IV) anterior.

VII. La Sociedad se compromete a guardar la confidencialidad respecto de sus Datos Personales, así como a que cualquier tercero que en términos del inciso VI) anterior intervenga en cualquier fase del tratamiento de Datos Personales, guardará la misma. Esta obligación estará vigente desde la firma del Contrato de Usuario y por 10 años, contados a partir de la terminación del Contrato de Usuario.

VIII. Cualquier cambio a este Aviso de privacidad se le enviará por correo electrónico a la dirección de correo electrónico que el Usuario haya proporcionado a Lime como parte de sus datos de contacto o le será comunicado mediante un aviso publicado en la siguiente página web www.li.me.

IX. Por medio del presente, reconoce que este Aviso de Privacidad se puso a su disposición antes de realizar la recolección y procesamiento de sus Datos Personales y datos personales sensibles.

X. Lime de acuerdo con la Ley se compromete a establecer y mantener medidas de seguridad administrativas, técnicas y físicas que permitan proteger los Datos Personales contra daño, pérdida, alteración, destrucción o el uso, acceso o tratamiento no autorizado.

Así mismo la Sociedad se compromete a informarle de forma inmediata, al confirmar que haya ocurrido cualquier vulneración de seguridad en cualquier fase del tratamiento de sus Datos Personales, que afecte de forma significativa sus derechos patrimoniales o morales, a fin de pueda tomar las medidas necesarias para la defensa de sus derechos.

XI. La Sociedad podrá utilizar mecanismos en medios remotos o locales de comunicación electrónica, óptica u otra tecnología, que le permitan a Lime recabar Datos Personales de manera automática y simultánea al tiempo que el titular hace contacto con los mismos, en cuyo caso lo anterior le será informado mediante un aviso colocado en un lugar visible, sobre el uso de esas tecnologías y sobre el hecho de que a través de las mismas se obtienen Datos Personales, así como la forma en que se podrán deshabilitar, esto último salvo que dichas tecnologías sean necesarias por motivos técnicos.

Si usted no manifiesta su negativa para el tratamiento de sus Datos Personales de conformidad con lo anterior, se entenderá́ que ha otorgado su consentimiento para el tratamiento de los mismos, salvo prueba en contrario.

Si acepta los términos y condiciones de este Aviso de Privacidad, marque las casillas correspondientes y firme a continuación.

[__] Acepto la recopilación y el procesamiento de mis Datos Personales de conformidad con este Aviso de Privacidad.

[__] Acepto la transferencia de mis Datos Personales de conformidad con el punto VI de este Aviso de Privacidad.

[__] Acepto que si comparto información personal sensible como resultado de la prestación de Servicios, otorgo a la Sociedad mi consentimiento expreso para recopilar y procesar el mismo en términos del presente aviso de privacidad. Lo anterior en el entendido que  Lime debe observar lo dispuesto en el artículo 9 de la Ley.

ACEPTACIÓN DEL AVISO DE PRIVACIDAD

Declaro que tengo al menos 18 años de edad y que he leído y acepto expresamente los términos y condiciones establecidos en el presente Aviso de Privacidad.

O

Declaro que soy el padre y/o tutor del Usuario menor de edad, que tiene al menos 16 años de edad y que tengo al menos 18 años de edad. He leído y acepto expresamente los términos y condiciones establecidos en este Aviso de Privacidad.

Termini e Condizioni d’Uso

Informazioni di Contatto del Servizio Clienti:

Email:

Ultimo aggiornamento ai nostri Termini & Condizioni d’Uso: 10 Giugno 2019.

SI PREGA DI LEGGERE ATTENTAMENTE OGNI DISPOSIZIONE DEL SEGUENTE CONTRATTO. ESSO STABILISCE I TERMINI E LE CONDIZIONI LEGALMENTE VINCOLANTI PER L’UTILIZZO DEI SERVIZI (DEFINITI DI SEGUITO). L’UTILIZZO DEI NOSTRI SERVIZI È SOGGETTO ALLA PREVIA ACCETTAZIONE DEL PRESENTE CONTRATTO.

Indice dei contenuti

  1. NOLEGGIO E UTILIZZO DEI PRODOTTI.
  2. SICUREZZA.
  3. PAGAMENTI E TARIFFE.
  4. TERMINI APPLICABILI AGLI ABBONAMENTI E AI RINNOVI AUTOMATICI.
  5. RESPONSABILITÀ LIMITATA DI LIME; ASSUNZIONE DEI RISCHI DELL’UTENTE.
  6. SOSPENSIONE O CESSAZIONE.
  7. RISERVATEZZA DELLE INFORMAZIONI; INFORMATIVE PRIVACY.
  8. TERMINI D’USO.
  9. ACCETTAZIONE DEI TERMINI E CONDIZIONI.
  10. Modello modulo di recesso.

 

I presenti Termini e Condizioni d’Uso (di seguito il “Contratto”) costituiscono un contratto legalmente vincolante tra l’Utente (“Egli/Lui/Lei”, “Suo/Sua” “Proprio” o individuato impersonalmente) e Lime Technology, S.R.L, che opera come LimeBike e come Lime (“Lime”, “Noi”, o “Nostro”). Siamo una società a responsabilità limitata, iscritta presso la Camera di Commercio di Milano al numero/P.IVA 10439810960 con sede legale a Milano, Via Monte Rosa 91, 20149 (Italia).

Il presente Contratto sancisce i termini e le condizioni materiali che regolano l’utilizzo dei Nostri servizi da parte Sua.

I Nostri Servizi sono costituti da quanto segue:

1) Le Nostre biciclette elettriche (“Lime-E”), e gli scooter elettrici (“Lime-S”). Lime-E e Lime-S sono indicati collettivamente come “Prodotti”;

2) Tutto l’equipaggiamento correlato, manutenzione, ricarica dei Prodotti, personale, applicazioni mobili, altro software e informazioni fornite o rese disponibili da Noi; e

3) L’utilizzo del Nostro sito web, disponibile su www.li.me (inclusa qualsiasi versione ottimizzata per la visualizzazione su un dispositivo wireless o su un tablet), la Nostra applicazione mobile (l’“App”) ed eventuali caratteristiche interattive e/o altri servizi che rendiamo disponibili e che costituiscono un collegamento al presente Contratto.

Il presente Contratto, insieme a tutti i relativi aggiornamenti, integrazioni, termini aggiuntivi e tutte le Nostre regole e policy costituiscono collettivamente questo “Contratto” tra Noi e l’Utente.

Consentiamo il noleggio dei Prodotti, soggetti ai termini e condizioni qui stabiliti. Salvo diverse indicazioni, tutti i valori monetari stabiliti nel presente Contratto sono considerati come espressi in Euro.

In determinate circostanze, il presente Contratto e le altre linee guida, regole o termini d’uso separati, che definiscono termini e/o condizioni d’uso aggiuntivi o differenti, saranno applicati all’uso dei Servizi (in ciascuna di tali circostanze e collettivamente, “Termini Aggiuntivi”). Tali Termini Aggiuntivi saranno forniti per espressa accettazione da parte dell’Utente. In caso di conflitto tra il presente Contratto e qualsiasi Termine Aggiuntivo, il Contratto prevale, salvo che i Termini Aggiuntivi non stabiliscano espressamente altrimenti.

1. NOLEGGIO E UTILIZZO DEI PRODOTTI.

1.1. L’Utente è fruitore esclusivo dei servizi: Si certifica e si accetta espressamente di essere unico noleggiatore e di essere responsabili per il rispetto di tutti i termini e le condizioni contenuti nel presente Contratto. Si comprende che all’attivazione di un Prodotto, l’utilizzo del Prodotto deve essere ESCLUSIVO. L’Utente non deve permettere che altri utilizzino un Prodotto che Lui/Lei ha attivato.

1.2. Si hanno almeno 18 anni: Si afferma e si certifica di avere almeno 18 anni. La messa in funzione o l’utilizzo di qualsiasi Prodotto da parte di minore è espressamente proibito.

1.3. L’Utente è un utilizzatore competente: Si dichiara e si certifica di avere familiarità con il funzionamento del Prodotto e di essere ragionevolmente competenti e fisicamente idonei a utilizzare il Prodotto. Scegliendo di guidare un Prodotto, si assumono tutte le responsabilità e i rischi di eventuali ferimenti e/o condizioni mediche, come illustrato in dettaglio di seguito. Si è responsabili nel valutare se condizioni atmosferiche, che includono pioggia, neve, grandine, ghiaccio o tempeste elettriche, e/o qualsiasi altra condizione causata o meno dalle condizioni atmosferiche, renda pericoloso l’utilizzo del Prodotto. Si consiglia di regolare il Proprio comportamento di guida e la distanza di frenata per adattarli a tutte le condizioni e le variabili, comprese le condizioni atmosferiche e il traffico.

1.4. I Prodotti sono proprietà esclusiva di Lime: Si accetta che i Prodotti e qualsiasi equipaggiamento Lime a essi allegato restano, sempre, proprietà esclusiva di Lime. Non è consentito smontare, scrivere su o in altro modo modificare, riparare o deturpare alcun Prodotto o alcuna parte di esso, alcun equipaggiamento Lime in alcun modo. Non è consentito scrivere su, staccare o in altro modo modificare alcun adesivo sui Prodotti. Non è consentito utilizzare alcun Prodotto per scopi pubblicitari o commerciali.

1.5. Uso dei Prodotti solo dove consentito: Si accetta espressamente di utilizzare i Prodotti in luoghi dove i Prodotti siano consentiti. Si accetta di non utilizzare alcun Prodotto in aree limitate (come città che proibiscono l’uso di determinati Prodotti) e si assume ogni responsabilità e obbligo per qualsiasi utilizzo di qualsiasi Prodotto in qualsiasi area limitata, includendo qualsiasi multa o tassa come conseguenza dell’utilizzo di qualsiasi Prodotto in un’area limitata. Lime si riserva il diritto di addebitare fino a [€50], in caso di utilizzo di qualsiasi Prodotto in qualsiasi area limitata. Se i Prodotti sono lasciati al di fuori dell’area autorizzata, Lime si riserva il diritto di addebitare una tassa di recupero di €100, a esclusiva discrezione di Lime.

1.6. Rispetto della legge: Si accetta di seguire tutte le leggi, norme, regolamenti e/o ordinanze relative all’utilizzo, alla guida e/o alla messa in funzione dei Prodotti, includendo quelle relative ai Prodotti nell’area dove essi sono utilizzati, incluse, a titolo esemplificativo ma non esaustivo, le leggi sull’utilizzo del casco.

L’Utente è il solo responsabile per qualsiasi violazione di leggi, norme, regolamenti e/o ordinanze mentre utilizza i Servizi, incluso la guida e/o il parcheggio improprio, e accetta di essere il solo responsabile per qualsiasi conseguenza, richiesta, reclamo, azione legale, perdita, onere, danno, lesione, costo e spesa, pena, spese legali, giudizio, tassa (incluse le multe per sequestro applicate da qualsiasi governo locale) e rimborso di qualsiasi tipo o natura, sia prevedibile che imprevedibile, sia conosciuto che sconosciuto, come risultato dell’utilizzo di qualsiasi Servizio.

1.7. Pagamento di multe e tasse: Si accetta di pagare qualsiasi multa, tassa, penale, contravvenzione per sequestro e/o altri oneri sostenuti da Lime, come risultato del parcheggio improprio di qualsiasi Prodotto o come risultato di una violazione di qualsiasi legge, regola, regolamento e/o ordinanza durante l’utilizzo dei Servizi.

1.8. Violazioni: Si certifica espressamente e si accetta di non:

1.8.1. Utilizzare alcun Prodotto in violazione di leggi, norme, regolamenti e/o ordinanze, incluse tutte le leggi pertinenti la guida di qualsiasi Prodotto sui marciapiedi e/o il parcheggio dei Prodotti.

1.8.2. Utilizzare alcun Prodotto per il trasporto di valigette, zaini, borse o altro oggetto che ostacoli l’abilità di utilizzare in modo sicuro il Prodotto.

1.8.3. Utilizzare alcun telefono cellulare, dispositivo per lo scambio di messaggi di testo, riproduttore musicale portatile e/o alcun altro dispositivo che possa distrarre dall’utilizzo sicuro di qualsiasi Prodotto.

1.8.4. Utilizzare alcun Prodotto sotto l’effetto di bevande alcoliche, droghe, farmaci e/o qualsiasi altra sostanza che possa compromettere l’abilità di utilizzare in modo sicuro il Prodotto.

1.8.5. Trasportare alcuna persona su alcun Prodotto.

1.8.6. Utilizzare meccanismi di blocco diversi da quelli forniti da Lime.

1.8.7. Parcheggiare alcun Prodotto in un modo che non rispetti strettamente tutte le leggi, norme e/o regolamenti vigenti. Si accetta espressamente di essere responsabili del familiarizzare con tutte le leggi, norme e regolamenti in vigore nel luogo in cui si utilizza qualsiasi Prodotto.

1.8.8. Parcheggiare o posizionare alcun Prodotto in un modo che impedisca a Lime di accedervi. In caso di violazione di questa Sezione, Lime può addebitarle una somma per la perdita occorsagli per l’impossibilità ad accedere al Prodotto e noleggiare lo stesso ad altri Utenti, fino a €390, a Nostra esclusiva discrezione.

1.9. I Prodotti sono destinati a usi limitati: Si accetta di non utilizzare alcun Prodotto per gare, escursioni in montagna, acrobazie e per l’esecuzione di trick. Si accetta di non mettere in funzione e/o utilizzare alcun Prodotto su strade non asfaltate, in acqua (oltre la normale guida urbana), o in qualsiasi zona che sia proibita, illegale e/o in cui si arrechi disturbo ad altri. Si accetta di non utilizzare alcun Prodotto per conto terzi né di utilizzare alcun Prodotto in violazione di alcuna legge, regola, regolamento e/o ordinanza.

1.10. Peso e limiti di carico: Non è consentito eccedere il peso massimo  dei Prodotti (136 KG) o eccedere quello del cestino/portapacchi di tutti i Prodotti (7 KG) e non è consentito utilizzare il portapacchi in modo improprio in riferimento al tipo di contenuto e a qualsiasi ostruzione visiva o impedimento alla guida. Si riconosce che il cestino/portapacchi di tutti i Prodotti è previsto solo per oggetti leggeri e non saranno trasportati persone o animali in alcun modo su alcun Prodotto.

1.11. Nessuna manomissione: Non è consentito manomettere, tentare di ottenere accesso non autorizzato a o altrimenti utilizzare alcun Servizio in modo tale da non rispettare il presente Contratto.

1.12. Segnalazione di danni o incidenti: Si deve segnalare qualsiasi incidente, scontro, danno, lesione personale, Prodotto rubato o smarrito nel minor tempo possibile. Se si verifica uno scontro che comporti lesioni personali o danno alla proprietà o se il Prodotto viene rubato, si deve presentare denuncia alla stazione di polizia locale entro 24 ore.

1.13. L’Utente è responsabile dei danni ai Prodotti: Si accetta di riconsegnare qualsiasi Prodotto a Lime nelle stesse condizioni in cui è stato noleggiato. Si accetta di essere responsabili per i costi di riparazione e/o sostituzione di qualsiasi Prodotto che sia stato danneggiato e/o al quale si è causato danno. L’Utente non sarà ritenuto responsabile per la normale usura e deterioramento dei Prodotti. Se vandalizza qualsiasi Prodotto, l’Utente sarà obbligato a corrispondere fino a €1720 per ogni Lime-E e fino a €1290 per ogni Lime-S, a esclusiva discrezione di Lime.

1.14. Disponibilità e utilizzo dei Prodotti: Si accetta e si riconosce che i Prodotti possono non essere sempre disponibili. Per funzionare i Prodotti richiedono una periodica ricarica delle batterie. Si accetta di utilizzare e mettere in funzione i Prodotti in modo sicuro e prudente e di rispettare tutte le restrizioni e i requisiti associati ai Prodotti, come stabilito in tutte le leggi, norme, regolamenti e/o ordinanze vigenti. Si comprende e accetta quanto segue:

1.14.1. La percentuale di carica residua nel Prodotto diminuirà con l’utilizzo del Prodotto (con il tempo e la distanza) e, con la diminuzione del livello di carica, la velocità e altre capacità di funzionamento del Prodotto possono ridursi (o cessare del tutto).

1.14.2. La percentuale di carica del Prodotto all’inizio del noleggio o messa in funzione del Prodotto non è garantita e varierà per ogni noleggio.

1.14.3. La velocità di perdita della carica durante l’uso del Prodotto non è garantita e varierà in base al Prodotto, alle condizioni della strada, alle condizioni atmosferiche e/o ad altri fattori.

1.14.4. È responsabilità dell’Utente controllare il livello di carica del Prodotto e assicurarsi che sia adeguato per la corsa in bicicletta prima di iniziare a utilizzare il Prodotto.

1.14.5. Lime non garantisce la distanza e/o il tempo per cui sarà possibile utilizzare qualsiasi Prodotto prima che perda del tutto la carica. Il Prodotto può scaricarsi e smettere di funzionare in qualsiasi momento durante il noleggio del Prodotto, incluso prima del raggiungimento della Propria destinazione.

2.  SICUREZZA

2.1. Controllo di sicurezza: Si accetta di non guidare il Prodotto in presenza di danni evidenti e di contattare immediatamente il servizio clienti in modo da avvisare Lime di qualsiasi problema.

2.1.1. In qualsiasi momento, sia esso precedente, contemporaneo o seguente la guida di qualsiasi Prodotto, si sia scoperto qualsiasi difetto o si noti qualsiasi altra condizione potenzialmente rischiosa su qualsiasi Prodotto, non importa quanto lieve, esso non deve essere utilizzato o, se lo si sta già guidando, si deve immediatamente cessarne la guida, appena sarà sicuro farlo.

2.1.2. Si accetta di segnalare immediatamente i difetti o le condizioni a Lime.

2.2. Prodotti Smarriti o Rubati: Se un Prodotto non viene restituito entro 48 ore consecutive, esso può essere dichiarato smarrito o rubato, a esclusiva discrezione di Lime, e una denuncia può essere sporta contro l’Utente presso le autorità locali. I dati generati dal computer del Servizio sono una prova definitiva del periodo di utilizzo del Prodotto da parte dell’Utente. Qualsiasi sparizione o furto di qualsiasi Prodotto deve essere denunciata a Lime immediatamente o il prima possibile.

2.3. Caschi; Sicurezza: Si riconosce e si accetta di dover indossare un casco con marchio CE per tutta la durata di utilizzo di qualsiasi Servizio, Prodotto e/o relativo equipaggiamento, sia esso previsto dalla legge o meno.

2.3.1. È necessario utilizzare un casco con marchio CE che sia stato correttamente calibrato, indossato e agganciato secondo le istruzioni del produttore.

2.3.2. Se indossare un casco è previsto dalla legge, norme, regolamenti e/o ordinanze vigenti nell’area in cui il Prodotto è in funzione, si accetta di rispettare sempre tali leggi e regolamenti.

2.3.3. Si riconosce espressamente e si accetta che possa essere necessario adottare misure di sicurezza aggiuntive o precauzioni non specificamente indicate dal presente Contratto e si riconosce espressamente e si accetta che la decisione di adottarle è responsabilità esclusiva dell’Utente – non responsabilità di Lime.

2.4. Itinerari: Si accetta che Lime non mette a disposizione o manutiene zone per la guida dei Prodotti e che Lime non garantisce che ci sarà sempre un posto sicuro per guidare qualsiasi particolare Prodotto. Le strade, piste ciclabili e itinerari possono diventare pericolosi a causa delle condizioni atmosferiche, traffico e/o altri rischi al di fuori del controllo di Lime. Lime non sarà responsabile di alcuna delle condizioni precedenti, senza limitazioni. L’Utente è il solo responsabile per la scelta di un itinerario in modo responsabile e sicuro. Si devono rispettare sempre tutte le leggi nella scelta di un itinerario ed è esclusiva responsabilità dell’Utente avere familiarità con le leggi, norme, regolamenti e/o ordinanze della giurisdizione in cui utilizza i Servizi e/o i Prodotti di Lime.     

2.5. Limitazioni del Noleggio: Si accetta che Lime non è un vettore comune. I mezzi di trasporto alternativi pubblici o privati sono disponibili all’utenza generale e all’Utente come individuo. Lime mette a disposizione Servizi e Prodotti solo a Suo vantaggio e tale noleggio deve essere utilizzato solo da persone abili e qualificate a far funzionare i Prodotti da soli e da coloro che hanno accettato tutti i termini e condizioni del presente Contratto.

3. PAGAMENTI E TARIFFE.

3.1. Tariffe: È possibile utilizzare i Prodotti tramite un pagamento per corsa o altrimenti secondo il piano di pagamento descritto nell’App. Una volta effettuata la registrazione e creato un account con Noi, i Prodotti potranno essere utilizzati selezionando il metodo di pagamento desiderato e seguendo i suggerimenti che appaiono sullo schermo. È possibile controllare e correggere eventuali errori di digitazione nel pagamento fino al momento in cui viene inviato il pagamento a Noi, selezionando il pulsante “Paga” o accettando l’obbligo a pagare per i Prodotti o l’abbonamento. L’importo addebitabile non include le tasse (come le imposte indirette) e include altri oneri governativi applicabili. Lime addebiterà sulla carta di credito o di debito (collettivamente, la “Carta”) o altri metodi di pagamento accettati l’importo delle tariffe come descritto sul presente Contratto. Dopo il pagamento dei Prodotti o dell’abbonamento, si riceverà una conferma dell’ordine per email da parte nostra, quando il contratto tra Noi e l’Utente sarà concluso (“Conferma”).

3.2. Codici promozionali: I codici promozionali (“Sconti”) sono offerte una tantum e riscattabili solo attraverso l’App. Lime si riserva il diritto di modificare o cancellare gli Sconti in qualsiasi momento. Gli Sconti sono limitati a uno per Utente e per account e non possono essere combinati con altre offerte. Gli Sconti non sono trasferibili e non possono essere rivenduti.

3.3. Tempo massimo di noleggio e tariffe: Il tempo massimo di noleggio è di 24 ore. Si accetta di disattivare il noleggio del Prodotto entro 24 ore dall’inizio del noleggio del Prodotto. In seguito sarà possibile noleggiare nuovamente. L’Utente accetta di essere il solo responsabile a conoscenza del tempo residuo al blocco tempestivo del Prodotto. L’addebito massimo è di €175 per tutti i Prodotti, che si basano tutti su un periodo di 24 ore. Dopo la restituzione del Prodotto, saranno addebitati i costi di noleggio accumulati o la tariffa massima di 24 ore, a seconda di quale sia minore. I Prodotti non restituiti (bloccati e con la corsa terminata) entro 48 ore saranno considerati persi o rubati e saranno addebitati fino a €1720 per ogni Lime-E e €1290 per ogni Lime-S e potrebbe essere sporta denuncia presso la polizia. Potremo anche addebitare un costo di servizio di €25, a Nostra esclusiva discrezione per noleggi che superino le 24 ore nel caso il Prodotto non sia considerato perso o rubato.

3.4. Carta di credito o debito valida: È necessario inserire un numero di Carta valido e una data di scadenza prima della registrazione all’utilizzo dei Nostri Servizi. Si conferma di essere autorizzati a utilizzare qualsiasi Carta a Noi fornita. Si conferma di autorizzare Lime ad addebitare sulla Carta tutti i costi sostenuti. Se l’Utente contesta qualsiasi addebito sul conto della Propria Carta, dovrà contattarci prima possibile, appena sia a conoscenza dell’addebito, e fornirà a Lime tutte le informazioni sulla corsa necessarie a identificare l’addebito contestato, come la data della corsa e l’inizio e la fine approssimativi. Si accetta di informare immediatamente Lime di tutti i cambiamenti legati alla Propria Carta.

3.5. Commissioni di ritiro: Se non si è nelle condizioni di riconsegnare qualsiasi Prodotto in un’area valida (ad esempio, si disattiva un Prodotto in una proprietà privata, una comunità chiusa e/o qualsiasi altra area non raggiungibile) e si richiede che il Prodotto venga ritirato da Lime, in quel caso Noi, a Nostra esclusiva discrezione, possiamo addebitare una commissione di ritiro fino a €105. Se qualsiasi Prodotto accessibile con l’account dell’Utente è abbandonato senza preavviso, questi sarà responsabile di tutte le commissioni finché il Prodotto non sia ritrovato o disattivato, più un addebito di servizio fino a €150,00, per il recupero del Prodotto. Le tariffe sono soggette a cambiamento, a esclusiva discrezione di Lime e senza preavviso.

3.6 Recesso dal Contratto: Normalmente si ha il diritto di recedere da un Contratto entro 14 giorni dalla data della ricezione della Conferma. Tuttavia, si riconosce espressamente e si accetta che, sia in caso di pagamento dei Prodotti tramite un pagamento per corsa o come parte di un abbonamento, se i Prodotti sono utilizzati prima del decorso dei 14 giorni, non si avrà diritto di cambiare idea e disdire (o a richiedere alcun rimborso) una volta che ciò sia avvenuto, secondo l’articolo 59, comma 1, lettera a) del Codice del Consumo italiano (Decreto Legislativo n. 206 del 6 settembre 2005). Se l’abbonamento viene disdetto prima (e entro il periodo di 14 giorni) si riceverà un rimborso completo delle tariffe pagate per il Servizio, secondo la nostra policy di rimborso (vedi sotto).

Per esercitare il diritto di recesso, è necessario informarci a support@li.me sulla decisione di recedere dal Contratto, utilizzando una notifica non ambigua (per esempio una lettera inviata per posta, un fax o una email). È possibile utilizzare il modulo di recesso allegato al presente Contratto.

3.7 Rimborsi: Se un pagamento è annullato entro il periodo di ripensamento di 14 giorni indicato nella sezione 3.6 sopra, elaboreremo qualsiasi rimborso dovuto nel più breve tempo possibile e, in ogni caso, entro 14 giorni dalla ricezione della notifica dell’annullamento. Se l’Utente riceve qualsiasi promozione o altro sconto al momento del pagamento, qualsiasi rimborso si riferirà solo all’ammontare effettivamente pagato. I rimborsi sono effettuati utilizzando lo stesso metodo originariamente utilizzato dall’Utente per effettuare l’acquisto, salvo diversamente concordato.

  1. 4. TERMINI APPLICABILI AGLI ABBONAMENTI E AI RINNOVI AUTOMATICI.

4.1. Condizioni generali: Per acquistare l’accesso e l’uso di eventuali abbonamenti offerti tramite i Servizi, è necessario avere almeno diciotto (18) anni di età o la maggiore età applicabile nella Propria giurisdizione di residenza. Prima dell’acquisto e/o noleggio di qualsiasi Prodotto o Servizio, è necessario fornirci un numero di Carta valido e i dati di pagamento associati, incluse tutte le seguenti informazioni: (i) il Proprio nome come appare sulla Carta, (ii) il Proprio numero di Carta, (iii) il tipo di Carta, (iv) la data di scadenza, e (v) eventuali codici o codici di attivazione necessari per caricare la Carta o utilizzare in altro modo una carta regalo valida. Inviando tali informazioni a Noi o al nostro elaboratore di carte di credito di terze parti, si accetta di autorizzare noi e/o il nostro elaboratore ad addebitare la Carta a nostro vantaggio, ma entro trenta (30) giorni dall’autorizzazione della Carta. Per ogni abbonamento a un Prodotto ordinato tramite i Servizi, si accetta di corrispondere il prezzo stabilito sull’App (includendo eventuali tasse di vendita e supplementi) nel momento in cui l’abbonamento è sottoscritto. Lime addebiterà automaticamente il prezzo di abbonamento sulla Carta o sulle altre forme di pagamento fornite come parte del processo di abbonamento. Possiamo offrire una gamma di piani tariffari che includono piani promozionali speciali e iscrizioni con diverse condizioni e limitazioni. Qualsiasi termine materialmente differente da quelli descritti nel presente Contratto sarà comunicato al momento dell’accesso o attraverso altre forme di comunicazione messe a disposizione dell’Utente, affinché le accetti. Alcune iscrizioni promozionali possono essere offerte da terze parti in concomitanza con la fornitura dei propri prodotti e servizi. Non siamo responsabili per i prodotti e servizi forniti da tali terze parti. Ci riserviamo il diritto di modificare, interrompere o correggere i Nostri piani tariffari.

4.2. Periodo di abbonamento e risoluzione: Eccetto che in caso di offerta di un periodo di prova gratuito, l’abbonamento inizierà nella data in cui si riceverà Conferma da parte Nostra via email. L’abbonamento resterà valido per tutta la durata del periodo di abbonamento specificamente acquistato o su base mensile e continuerà automaticamente fino al momento in cui l’abbonamento sarà disdetto (“Periodo di abbonamento”). Fornendo informazioni sulla Propria modalità di pagamento, si accetta di corrispondere un costo di abbonamento (ed eventuali tasse e costi di servizio in vigore, collettivamente “Costi”), che sarà addebitato automaticamente, al tasso attuale, a meno che non venga disdetto prima della scadenza del relativo attuale Periodo di abbonamento. I costi saranno addebitati in modo automatico sulla modalità di pagamento originale all’inizio del Proprio Periodo di abbonamento e all’inizio di ogni Periodo di abbonamento ulteriore successivo, nel giorno di calendario corrispondente all’inizio del relativo attuale Periodo di abbonamento, a meno che l’abbonamento non venga disdetto o che l’account sia sospeso o cancellato ai sensi del presente Contratto.

In caso di cancellazione di un abbonamento entro il Periodo di abbonamento, non si avrà diritto a ricevere alcun rimborso per la porzione non utilizzata residua dal Periodo di abbonamento.

4.3. Modifica delle tariffe di abbonamento: Lime si riserva il diritto di cambiare il prezzo dell’abbonamento in ogni momento, a condizione di notificarlo con un preavviso sufficiente. In caso di variazione di prezzi, Lime pubblicherà le nuove tariffe sui Servizi, che saranno notificate in anticipo inviando una email all’indirizzo collegato all’account, per consentirci di modificare le nostre tariffe e i dati dei nostri pacchetti di abbonamento attraverso una comunicazione elettronica. Se non si desidera accettare il cambio di una tariffa o di un pacchetto di abbonamento creato da noi, è possibile cancellare il Proprio abbonamento prima che i cambiamenti diventino effettivi, come descritto sotto. In tal caso, sarà effettuato un rimborso proporzionato alle tariffe già corrisposte, basate sulla parte non scaduta del periodo di abbonamento in corso. Se il Proprio abbonamento non viene disdetto, il cambio di prezzo/pacchetti di abbonamento si riterrà accettato e Lime è autorizzata ad addebitare le nuove tariffe sulla modalità di pagamento.

4.4. Disdetta dell’abbonamento: Si ha diritto di disdire il Proprio abbonamento in qualsiasi momento previa comunicazione a Lime. Per disdire l’abbonamento: aprire il Proprio portafogli nell’App di Lime e cliccare su “Gestisci”, poi selezionare “Disdici Abbonamento”. Non sono previsti rimborsi o crediti per i mesi parziali. Se si cancella il Proprio abbonamento, è possibile continuare a utilizzare i Servizi fino alla scadenza del relativo attuale Periodo di abbonamento, dopodiché si perderà l’accesso alle aree dei Servizi riservate ai membri iscritti. Questo potrebbe includere qualsiasi credito residuo e altri dati e analisi che sono stati visualizzati durante l’abbonamento.

4.5. Risoluzione da parte Nostra: Lime si riserva il diritto, previo ragionevole avviso scritto, di risolvere il presente Contratto e sospendere l’accesso all’abbonamento, se: (a) non si riesce a pagare a Lime qualsiasi importo dovuto ai sensi del presente Contratto; e/o (b) se si viola materialmente qualsiasi termine o condizione del presente Contratto. Lime avrà il diritto di risolvere il presente Contratto e sospendere l’accesso all’abbonamento con o senza motivo, previa notifica trenta (30) giorni prima, nel qual caso non sarà più addebitato alcun costo per l’accesso all’abbonamento. Alla scadenza o alla risoluzione del presente Contratto per qualsiasi motivo, l’accesso e l’utilizzo di tale abbonamento cesseranno.

Si accetta che, in caso di cancellazione da parte Nostra del Suo noleggio di Prodotti e/o dell’abbonamento, l’unica conseguenza è che: (a) effettueremo sul conto della Carta un accredito dell’importo addebitato per le tasse già pagate in relazione ai Prodotti o all’abbonamento ma che non è stato possibile utilizzare (se sulla Carta è già stato addebitato); oppure (b) non addebiteremo nulla sulla Carta.

4.6. Periodi di prova gratuiti/offerte promozionali: Potremo offrire degli abbonamenti per periodi di prova gratuiti per accedere gratuitamente ai Servizi per un periodo limitato o a prezzi scontati speciali. Se ci si registra per un periodo di prova, i diritti a utilizzare i Servizi sono limitati al tempo di tale prova e cesseranno o si rinnoveranno secondo i Termini del Contratto di prova e/o di Termini Aggiuntivi applicabili. Bisogna tener presente che quando ci si iscrive a una prova gratuita, viene richiesto di fornire il numero della Propria Carta e Lime conferma che la Carta è valida. Quando elaboriamo la Carta, alcune società di carte di credito possono effettuare una sospensione temporanea sul conto per il primo pagamento. Si prega di contattare la società della Carta per eventuali domande. Si prega di notare che non forniamo protezione del prezzo o rimborsi in caso di calo del prezzo o altra offerta promozionale.

Al termine del periodo di prova gratuito, noi o un gestore di pagamento di terza parte inizierà ad addebitare sulla modalità di pagamento designata, a cadenza regolare, l’abbonamento, a meno che l’abbonamento non sia disdetto prima della fine del periodo di prova gratuito. Se il periodo di prova termina e ha inizio l’abbonamento, esso si rinnoverà automaticamente e sarà addebitato con cadenza regolare per ogni abbonamento fino alla sua disdetta. Le istruzioni per la disdetta dell’abbonamento sono descritte sopra. Si prega di notare che non sarà ricevuta una notifica da parte Nostra sulla conclusione del periodo di prova o che ha avuto inizio il periodo soggetto a pagamento dell’abbonamento.

4.7. Modifiche ai prezzi e ai termini di pagamento: L’acquisto e/o il noleggio di Prodotti e/o Servizi è soggetto a disponibilità. I Prodotti e i Servizi visualizzati sui servizi possono non essere disponibili sempre nella zona in cui ci si trova e possono essere sostituiti o sospesi in qualsiasi momento. Lime si riserva il diritto, in qualsiasi momento, di modificare i suoi prezzi e modalità di pagamento dei servizi, soggetti ai diritti di disdetta stabiliti nella sezione 4.3.

4.8. Registrazione dell’account e sicurezza: Per accedere ai Servizi sarà necessario creare un account. L’Utente dovrà: (a) fornire informazioni vere, accurate, aggiornate e complete come stabilito nella pagina di registrazione o abbonamento ai Servizi (tali informazioni sono i “Dati di Registrazione”) e (b) gestire e aggiornare tempestivamente i Dati di Registrazione affinché le informazioni rimangano vere, accurate, aggiornate e complete. Se dovessero essere fornite informazioni false, inaccurate, non aggiornate o incomplete, o se Lime dovesse avere ragionevoli motivi per sospettare che tali informazioni siano false, inaccurate, non aggiornate o incomplete, Lime si riserva il diritto di sospendere o di chiudere l’account e di rifiutare qualsiasi utilizzo dei Servizi attuale o futuro (o qualsiasi parte dello stesso). L’Utente è l’unico responsabile della sicurezza e riservatezza della password e dell’account. Si è altresì unici responsabili di qualsiasi attività svolta con il Proprio account. L’Utente è tenuto a non condividere i dati del Proprio account o i Propri dati di accesso con terzi e a non permettere a terzi di accedere ai Servizi utilizzando i dati del Proprio account. Si accetta di informarci immediatamente di qualsiasi utilizzo non autorizzato dell’account o di qualsiasi violazione di cui si viene a conoscenza. È compito dell’Utente prendere le dovute precauzioni e fornire misure di sicurezza adeguate alla situazione e all’uso previsto del Servizio. Si ricorda che chiunque sia in grado di fornire i dati personali dell’Utente può accedere al Suo account. Si consiglia quindi di adottare le misure necessarie per proteggere i Propri dati.

5. RESPONSABILITÀ LIMITATA DI LIME; ASSUNZIONE DEI RISCHI DELL’UTENTE

5.1. Responsabilità limitata: Nessuna delle seguenti condizioni può limitare o escludere la nostra responsabilità nei confronti dell’Utente:

5.1.1          morte o ferite causate dalla nostra negligenza;

5.1.2          dichiarazioni fraudolente;

5.1.4          ogni altra responsabilità che, per legge, non può essere limitata o esclusa.

6. SOSPENSIONE O CESSAZIONE.

6.1    Possiamo, di tanto in tanto, con o senza preavviso, sospendere temporaneamente l’erogazione di qualsiasi Servizio (in tutto o in parte) per operazioni di riparazione o manutenzione, o per migliorare e aggiornare i contenuti, le caratteristiche e le funzionalità.

6.2    Possiamo, con o senza preavviso, cessare qualsiasi contratto o sospendere e/o cessare qualsiasi Servizio e/o l’uso dell’account Utente nel caso in cui:

6.2.1     l’Utente abbia violato uno di questi termini; oppure

6.2.2     non sia pagato, quando dovuto, un addebito correttamente fatturato.

6.3    Se sia stato violato uno di questi termini, possiamo adottare le misure che riteniamo opportune. Tale violazione può comportare l’adozione, con o senza preavviso, di tutti o di alcuni dei seguenti provvedimenti nei confronti dell’Utente:

6.3.1     avvertimento;

6.3.2     revoca immediata, temporanea o permanente del diritto di utilizzare qualsiasi Servizio o Prodotto;

6.3.3     procedimenti legali contro l’Utente per il risarcimento dei danni e delle perdite derivanti dalla violazione; e/o

6.3.4     comunicazione alle forze dell’ordine di tutte le informazioni che riteniamo necessarie.

I provvedimenti sopra descritti non hanno limiti e possiamo intraprendere qualsiasi altra azione ritenuta opportuna.

6.4    In caso di cessazione, per qualsiasi motivo, del noleggio di Prodotti, dell’abbonamento e dell’account (incluso il caso in cui, in conformità a questi termini e condizioni, l’Utente decida di cessare il contratto o di non rinnovare l’abbonamento):

6.4.1     ogni diritto concesso, secondo questi termini, cesserà immediatamente;

6.4.2     l’Utente deve interrompere immediatamente l’utilizzo dei Servizi e/o dei Prodotti, e

6.4.3     deve corrisponderci tutti gli importi in sospeso.

7. RISERVATEZZA DELLE INFORMAZIONI; INFORMATIVE PRIVACY.

Dati conservati secondo l’Informativa sulla Privacy: Tutti i dati personali in possesso di Lime relativi all’Utente, inclusi i nominativi, gli indirizzi, i numeri di telefono, gli indirizzi mail, i numeri delle carte, e/o i codici numerici, verranno conservati da Lime in conformità alla sua Informativa sulla Privacy.

8.  TERMINI D’USO.

8.1. Limitazione sulla disponibilità dei Servizi: Lime compie tutti gli sforzi necessari per assicurare la fruizione dei servizi 365 giorni l’anno, ma non può garantire che tali Servizi saranno disponibili in ogni momento, poiché eventi di forza maggiore o altre circostanze potrebbero impedire a Lime di fornire tali Servizi. L’accesso ai Servizi è inoltre condizionato alla disponibilità dei Prodotti. Lime non afferma né garantisce la disponibilità di tutti i Servizi o la disponibilità di tutti i Prodotti in qualsiasi momento. Con la presente, si accetta che Lime richieda la restituzione di un Prodotto in qualsiasi momento.

8.2. Licenza di accesso: Sulla base del rigoroso rispetto del presente Contratto e dei Termini Aggiuntivi, Lime concede a Lei una licenza limitata, revocabile, non esclusiva, non cedibile e non trasferibile, per il download (solo archiviazione temporanea), la visualizzazione, l’utilizzo, la riproduzione e/o la stampa di una copia del Contenuto (fatta eccezione per i codici sorgente e oggetto in formato raw o in altro formato, diversi da quelli disponibili per l’accesso e per l’uso che consente la visualizzazione e la funzionalità) su un personal computer, un telefono cellulare o altro dispositivo wireless abilitato a Internet (ciascuno di questi è da intendersi come un “Dispositivo”) e solo per uso personale e non commerciale. Tale licenza non prevede la rivendita o l’uso commerciale dei Servizi o dei suoi contenuti; qualsiasi raccolta e utilizzo di cataloghi, descrizioni o prezzi; qualsiasi utilizzo derivato dei Servizi o dei loro contenuti; qualsiasi download o copia di informazioni sull’account a vantaggio di un altro commerciante; o qualsiasi utilizzo di data mining, robot o strumenti simili per la raccolta e l’estrazione di dati. Ad eccezione di quanto espressamente consentito nel presente documento, i Servizi e/o parte dei Servizi non possono essere riprodotti, venduti, rivenduti, visitati o diversamente sfruttati per qualsiasi scopo senza il consenso scritto di Lime. Qualsiasi utilizzo non autorizzato fa decadere automaticamente i permessi e/o le licenze da Noi concessi. La suddetta licenza limitata: (i) non concede nessuna proprietà, o nessun interesse di proprietà intellettuale, su alcun contenuto, e (ii) può essere immediatamente sospesa o revocata per qualsiasi motivo, a esclusiva discrezione di Lime, e senza preavviso o obbligo da parte Nostra.

8.3 Diritto d’autore e proprietà: Tutti i contenuti presenti o visualizzati sui Servizi, inclusi, senza limitazione alcuna, testo, grafiche, fotografie, immagini, immagini in movimento, suoni e illustrazioni (“Contenuto”), sono di proprietà di Lime, dei suoi licenzianti, venditori, agenti e/o dei suoi fornitori di contenuti. Tutti gli elementi dei Servizi, inclusi, senza limitazione alcuna, il design generale e il Contenuto, sono protetti da diritto d’autore, diritti morali, diritti sui marchi commerciali e dalle altre leggi relative ai diritti di proprietà intellettuale. I Servizi possono essere utilizzati unicamente per gli scopi per i quali tali Servizi sono resi disponibili. Fatta eccezione per quanto consentito dalla legge sul diritto d’autore, l’Utente non è autorizzato a modificare alcun materiale e non gli è consentito copiare, distribuire, trasmettere, visualizzare, eseguire, riprodurre, pubblicare, concedere in licenza, elaborare lavori derivati, trasferire o vendere informazioni o lavori contenuti nei Servizi. Fatta eccezione per quanto consentito dalla legge sul diritto d’autore, è responsabilità dell’Utente ottenere il permesso prima di riutilizzare qualsiasi materiale protetto da diritto d’autore disponibile sui Servizi. L’Utente è tenuto a rispettare tutte le leggi, le normative, le ordinanze e le regolamentazioni nazionali e internazionali vigenti in merito all’utilizzo dei Servizi da parte sua. I Servizi, i relativi Contenuti e tutti i relativi diritti rimarranno di esclusiva proprietà di Lime o dei suoi licenzianti, venditori, agenti e/o dei relativi fornitori di Contenuti, salvo diversamente ed espressamente concordato. Non è consentito rimuovere alcun simbolo di copyright, marchio di fabbrica o altri avvisi di proprietà dal materiale trovato sui Servizi.

8.4. Marchi/mancata approvazione: Tutti i marchi, i marchi di servizio e i nomi commerciali di Lime qui utilizzati (inclusi ma non limitati a: nome LimeBike, logo aziendale LimeBike, nome Lime, logo aziendale Lime, il nome dei Servizi, design dei Servizi e/o loghi) (detti “Marchi”) sono marchi o marchi registrati di Lime o delle sue società collegate, partner, venditori o licenzianti. Non è consentito utilizzare, copiare, riprodurre, ripubblicare, caricare, postare, trasmettere, distribuire o modificare i marchi di Lime in alcun modo, incluso in pubblicità o divulgazioni relative alla distribuzione di materiali sui Servizi, senza il previo consenso scritto di Lime. Non è consentito utilizzare il nome di Lime o qualsiasi linguaggio, immagine o simbolo che possa, a giudizio di Lime, implicare l’approvazione di Lime in alcuna (i) pubblicità scritta o orale o presentazione, o (ii) in opuscoli, newsletter, libri o altro materiale scritto di qualsiasi natura, senza previo consenso scritto.

8.5. Policy sull’invio sollecitato di idee: Nel caso in cui Lime abbia specificamente invitato o richiesto all’Utente comunicazioni o commenti, Lime incoraggia a inviare i contenuti (ad es. commenti a post di blog, partecipazione a community, suggerimenti, ecc.) creati riguardo al sito a Lime (“Comunicazioni dell’Utente”). Le Comunicazioni dell’Utente rimangono di proprietà intellettuale del singolo Utente. Pubblicando i contenuti sul nostro Sito, si concede espressamente a Lime un diritto non esclusivo, perpetuo, irrevocabile, gratuito, interamente pagato, in tutto il mondo, pienamente sub-licenziabile, a utilizzare, riprodurre, modificare, adattare, pubblicare, tradurre, creare lavori derivati, distribuire, trasmettere, eseguire e visualizzare tali contenuti e il nome dell’Utente, la voce e/o simili contenuti nella Comunicazione dell’Utente, in toto o in parte e in qualsiasi forma in tutto il mondo, su qualsiasi supporto o tecnologia ora conosciuta o che sarà scoperta in futuro, comprese tutte le promozioni, pubblicità, marketing, merchandising, divulgazioni e ogni altro uso accessorio dello stesso, compreso il diritto illimitato di cedere in sub-licenza tali diritti, per sempre. Qualsiasi Comunicazione dell’Utente di questo tipo è considerata non confidenziale e Lime non avrà alcun obbligo di mantenere la riservatezza, in qualsiasi forma, delle informazioni contenute in qualsiasi Comunicazione dell’Utente.

8.6. Comunicazioni inappropriate dell’Utente: Lime non incoraggia e non cerca Comunicazioni dell’Utente risultanti da qualsiasi attività che: (i) possa creare un rischio di danno, perdita, danno fisico o mentale, disagio emotivo, morte, disabilità, deturpazione o malattia fisica o mentale all’Utente stesso, a qualsiasi altra persona o a qualsiasi animale; (ii) possa comportare il rischio di qualsiasi altra perdita o danno a qualsiasi persona o proprietà; o (iii) possa costituire un crimine o un atto illecito. Si accetta di non essere e di non voler essere coinvolto in nessuna delle attività sopraelencate, congiuntamente alla stesura della Comunicazione dell’Utente. Senza limitare quanto detto sopra, l’Utente accetta che, con la Sua Comunicazione, non infliggerà angoscia emotiva ad altre persone, non umilierà altre persone (pubblicamente o in altro modo), non assalirà o minaccerà altre persone, non entrerà in proprietà private senza autorizzazione, non impersonerà altre persone o traviserà la Sua affiliazione, la Sua qualifica o autorità e non svolgerà attività che potrebbero causare lesioni, morte, danni alla proprietà e/o responsabilità di qualsiasi tipo. Lime rifiuterà qualsiasi Comunicazione dell’Utente per le quali Lime ritiene, a sua esclusiva discrezione, che tali attività abbiano avuto luogo. Nel caso in cui sia l’Utente a notificare una presunta violazione di qualsiasi clausola del presente Contratto, Lime si riserva il diritto di determinare, a sua esclusiva e totale discrezione, se tale violazione si sia verificata e di rimuovere qualsiasi comunicazione dai Servizi in qualsiasi momento e senza preavviso.

8.7. Materiale inappropriato: Non è consentito utilizzare i Servizi per pubblicare o inviare materiale illecito, illegale, minaccioso, diffamatorio, osceno, pornografico o blasfemo o qualsiasi materiale che violi o si appropri indebitamente della proprietà intellettuale di terzi o possa costituire o incoraggiare una condotta che sarebbe considerata un reato o che potrebbe violare qualsiasi legge. L’Utente accetta inoltre che l’invio o la pubblicazione di annunci non richiesti o “spam” su o attraverso i Servizi sia espressamente vietato dal presente Contratto. Oltre ai rimedi in Nostro possesso secondo la legge o secondo equità, se determiniamo, a Nostra esclusiva discrezione, che l’Utente ha violato o rischi di violare i divieti sopra elencati o qualsiasi norma o policy vigente legata al presente Contratto, possiamo intraprendere qualsiasi azione che riteniamo necessaria per rimediare a o impedire la violazione stessa, incluso, senza limitazione alcuna, il divieto di utilizzare i Servizi e/o la rimozione immediata dei relativi materiali dai Servizi in qualsiasi momento, senza preavviso. Collaboreremo pienamente con tutte le forze dell’ordine, nonché con le autorità che si occupano dell’ottemperamento dei provvedimenti giudiziari o dei mandati di comparizione, le quali ci richiedano di divulgare l’identità di chiunque pubblichi tali materiali.

8.8. Accesso e interferenze: Si accetta di non utilizzare robot, crawler, scraper o altri procedimenti automatizzati per accedere ai Servizi per qualsiasi scopo senza il Nostro esplicito consenso scritto. Inoltre, si accetta di non: (i) intraprendere alcuna azione che imponga, o possa imporre, a Nostra esclusiva discrezione, un traffico irragionevole o sproporzionato sulla Nostra piattaforma; (ii) interferire o tentare di interferire con il corretto funzionamento del sito o qualsiasi attività condotta sui Servizi; o (iii) aggirare qualsiasi misura che possiamo utilizzare per impedire o limitare l’accesso ai Servizi.

8.9. Diritto a rimuovere i contenuti: Ad eccezione di quanto comunicato nella Nostra Informativa Privacy, non controlleremo, modificheremo o divulgheremo il contenuto delle email o dei contenuti pubblicati sui Servizi a meno che non sia necessario nel corso della normale manutenzione dei Servizi e dei suoi sistemi o a meno che non sia necessario per legge o secondo la buona fede e tale azione sia necessaria per: (1) rispettare la legge o attenersi alle procedure legali applicate su Lime o sui Servizi; (2) proteggere e difendere i diritti o la proprietà di Lime, i Servizi o gli Utenti dei Servizi; o (3) agire in caso di emergenza per proteggere la sicurezza personale dei nostri Utenti, dei Servizi o del pubblico. Gli Utenti resteranno gli unici responsabili per il contenuto dei loro messaggi e Lime non avrà alcun obbligo di monitorare tali contenuti. Tuttavia, avremo il diritto, a nostra esclusiva e totale discrezione, di modificare, rifiutare di pubblicare o rimuovere qualsiasi materiale inviato o pubblicato sui Servizi in qualsiasi momento e senza preavviso. Senza limitare quanto sopra, avremo il diritto di rimuovere qualsiasi materiale che riteniamo violi le disposizioni del presente documento o che sia obiettabile, e il diritto supplementare di negare l’accesso ai Servizi, o a parte di essi, a qualsiasi Utente che non ottemperi alle disposizioni del presente Contratto.

8.10. Contenuto pubblicato dall’Utente: Il Contenuto e le Comunicazioni pubblicate dall’Utente non rappresentano le opinioni di Lime o di qualsiasi individuo associato a Lime e non controlliamo questo contenuto. In nessun caso, l’Utente dovrà rappresentare o suggerire, direttamente o indirettamente, l’approvazione di Lime per il Contenuto pubblicato dall’Utente. Lime non garantisce l’accuratezza o la credibilità dei contenuti pubblicati dagli Utenti sui nostri Servizi o delle Comunicazioni dell’Utente pubblicate tramite i nostri Servizi, e non si assume alcuna responsabilità per eventuali azioni intraprese a seguito della revisione di tali Contenuti pubblicati o Comunicazioni dell’Utente. Attraverso l’utilizzo dei Servizi, si potrebbe imbattere in Contenuti che potrebbero risultare offensivi, discutibili, dannosi, inaccurati o ingannevoli. Ci potrebbe anche essere il rischio di avere a che a fare con minorenni, persone che agiscono sotto mentite spoglie, con questioni di commercio internazionale e con cittadini stranieri.

8.11. Collegamenti a terze parti: Talvolta, i Servizi possono contenere collegamenti a siti web che non sono di proprietà, gestiti o controllati da Lime o dalle sue società collegate. Tutti questi collegamenti sono forniti esclusivamente per la comodità dell’Utente. Se si utilizzano questi collegamenti, si lascerà la pagina dei Servizi. Né Noi né nessuno dei nostri associati è responsabile per qualsiasi contenuto, materiale o altre informazioni presenti o disponibili su qualsiasi altro sito web. Né Noi né nessuno dei nostri associati approva, garantisce o fornisce alcuna dichiarazione o garanzia in merito a qualsiasi altro sito web, o qualsiasi contenuto, materiale o altre informazioni in essi contenute o accessibili da altri siti web, o ai risultati ottenuti usando qualsiasi altro sito web. Se l’Utente decide di accedere a qualsiasi altro sito web collegato ai Servizi, lo fa interamente a Proprio rischio.

8.12. Partner di transazione: Talvolta collaboriamo con altre società per la co-promozione dei loro servizi all’interno dei nostri Servizi. In questi casi, l’Utente sta effettuando transazioni direttamente con l’altra parte. In quelle pagine o indirizzi, il marchio dei partner di transazione è chiaramente visibile e i loro contratti sono pubblicati. Quando si utilizzano tali pagine dei partner, l’Utente è vincolato dal contratto con il partner oltre a rimanere vincolato dal presente Contratto. In caso di conflitto tra il presente Contratto e il contratto del partner, prevarrà il Nostro Contratto.

8.13. Dichiarazioni sulle Comunicazioni dell’Utente: L’Utente dichiara e garantisce che le Comunicazioni dell’Utente e tutti gli elementi delle stesse sono (a) posseduti o controllati solo ed esclusivamente da Lui, ha una previa autorizzazione scritta da parte del legittimo proprietario del contenuto delle sue Comunicazioni o è autorizzato per legge a concedere a Lime tutti i diritti concessi nel presente documento; e (b) l’utilizzo da parte di Lime delle Comunicazioni dell’Utente come descritto o contemplato nel presente documento non viola e non violerà i diritti d’autore, i diritti sui marchi, i diritti di pubblicità o altri diritti di qualsiasi persona o entità, non viola leggi, regolamenti o diritti di qualsiasi tipo e non dà adito ad alcun reclamo o responsabilità, inclusi, senza limitazioni, i diritti di pubblicità, privacy e diffamazione. Inoltre, si è unici responsabili delle Proprie Comunicazioni dell’Utente e delle conseguenze della loro pubblicazione.

8.14. Funzionalità Wireless: I Servizi possono offrire alcune funzionalità e servizi disponibili attraverso i Suoi Dispositivi wireless. Tali funzionalità e servizi possono includere la possibilità di accedere alle funzionalità dei Servizi e caricare contenuti sugli stessi, ricevere messaggi (inclusi messaggi di testo e SMS) dai Servizi e scaricare applicazioni sul Dispositivo wireless (collettivamente “Funzionalità Wireless”). L’operatore telefonico può addebitare dei costi per la messaggistica, il traffico dati e altri costi per l’utilizzo delle Funzionalità Wireless. Le tariffe e le commissioni possono essere visualizzate sulla bolletta telefonica o essere detratte dal saldo prepagato. L’operatore telefonico potrebbe vietare o limitare determinate Funzionalità Wireless e alcune Funzionalità Wireless potrebbero essere incompatibili con l’operatore o col Dispositivo wireless. Si consiglia una verifica presso il Proprio operatore telefonico per capire quali piani sono disponibili e il loro costo. Per questo genere di richieste, è necessario contattare il Proprio operatore. L’Utente conferma di essere il proprietario e/o l’utilizzatore abituale del numero di cellulare registrato nei Servizi e di essere consapevole di poter incorrere in eventuali addebiti dovuti a messaggi o traffico dati da parte del Proprio operatore. È severamente vietato registrare un numero di telefono che non sia il Proprio. Se scopriamo che qualsiasi informazione fornita sia falsa o inaccurata, possiamo sospendere o interrompere l’accesso ai Servizi in qualsiasi momento. La Sua partecipazione ai Servizi è totalmente volontaria.

8.15. Forza maggiore: Né Lime né l’Utente saranno responsabili per danni o per ritardi o mancanze nell’esecuzione derivanti da atti o eventi al di fuori del Nostro ragionevole controllo, inclusi, a titolo esemplificativo ma non esaustivo: incendi, fulmini, esplosioni, sbalzi di tensione o guasti, acqua, calamità naturali, guerre, rivoluzioni, insurrezioni civili o azioni di autorità civili o militari o di nemici pubblici, qualsiasi legge, ordine, regolamento, ordinanza o obbligo di qualsiasi governo o ente legale o qualsiasi rappresentante di tale governo o ente legale; o disordini lavorativi, inclusi, senza limitazione, scioperi, rallentamenti, picchettaggi o boicottaggi, incapacità di assicurare materie prime, strutture di trasporto, scarsità di combustibile o energia, o atti od omissioni di vettori.

8.16. Condizioni generali: Il presente Contratto sarà regolato dalle leggi italiane. L’Utente accetta la giurisdizione dei tribunali italiani.

8.17. Risoluzione delle controversie: La Piattaforma Europea di Risoluzione delle Controversie online http://ec.europa.eu/consumers/odr/ fornisce informazioni sulla risoluzione alternativa delle controversie che potrebbero essere d’interesse. Siamo tenuti a informare l’Utente che potrebbe utilizzarla in caso di controversia che non può essere risolto tra di Lei e di Noi.

8.18. Aggiornamento dei termini: Con l’evolvere dei nostri Servizi, i termini e le condizioni attraverso i quali li offriamo possono subire variazioni, a condizione che, a meno che l’Utente non sia d’accordo, non apportiamo modifiche a qualsiasi Servizio già pagato, che riducano in modo significativo il tipo o il livello di Servizio ricevuto (eccetto se dobbiamo farlo per ragioni di sicurezza, legali o normative). Daremo sempre il massimo preavviso, che è possibile dare ragionevolmente, prima di effettuare tali modifiche significative. Resta inteso che l’Utente ha la possibilità di accettare tali variazioni o di annullare l’abbonamento senza penali. In tal caso sarà necessario comunicarci che si desidera annullare l’abbonamento (vedi paragrafo 4.4 Disdetta dell’abbonamento). Se non si cancella l’abbonamento prima della data in cui entrano in vigore le modifiche (che verranno comunicate), tali modifiche si intenderanno accettate.

8.19. Contattaci: Per domande o commenti sul presente Contratto o sui nostri Servizi, si invita a contattarci all’indirizzo contact@li.me e di mettere in cc l’indirizzo legal@li.me.

8.20. Condizioni applicabili per Apple iOS: Se l’applicazione è stata scaricata, l’accesso e/o l’utilizzo è stato effettuato dall’AppStore gestito da Apple Inc. (“Apple”):

  • la licenza di utilizzo dell’App è limitata a una licenza non trasferibile di utilizzare l’App su un dispositivo con marchio Apple di proprietà dell’Utente o da Lui controllato e come consentito dalle norme di utilizzo di Apple pubblicate nei termini d’uso dell’AppStore, tranne nel caso in cui l’App sia consultata, acquistata e utilizzata da altri account associati all’Utente tramite Condivisione in Famiglia o acquisti in volumi;
  • L’Utente riconosce e accetta che:
    • Apple non ha l’obbligo di fornire alcun supporto o servizio di manutenzione in relazione all’App. In caso di richieste di manutenzione o di supporto relative all’App, è necessario contattare Noi, non Apple, utilizzando i Contatti presenti in questi termini;
    • Noi, non Apple, abbiamo il compito di risolvere eventuali reclami dell’Utente o di terzi relativi all’App o al possesso e/o all’utilizzo dell’App, inclusi (i) reclami per responsabilità da prodotto difettoso, (ii) qualsiasi reclamo relativo all’App che non soddisfi i requisiti legali o normativi vigenti e (iii) i reclami derivanti dalla tutela dei consumatori o da normative simili;
    • in caso di mancata conformità dell’App a qualsiasi garanzia, è possibile informare Apple e Apple rimborserà il prezzo di acquisto dell’App;
    • entro i limiti massimi consentiti dalla legge applicabile, Apple non avrà altri obblighi contrattuali riguardo all’App, e qualsiasi altra richiesta di risarcimento, perdita, responsabilità, danni, costi e commissioni imputabili a qualsiasi mancata conformità di qualsiasi garanzia sarà di nostra unica competenza. Siamo gli unici responsabili per eventuali garanzie sui Prodotti, sia espresse o tacite per legge, nella misura in cui non siano state escluse;
    • in caso di reclami da parte di terzi che sostengono che il possesso o l’utilizzo (in conformità con i presenti termini) dell’App violi diritti di proprietà intellettuale, Apple non sarà responsabile né avrà obblighi nei confronti dell’Utente in relazione a tale reclamo; e
    • sebbene questi termini siano stipulati tra l’Utente e Noi (e non Apple), Apple e le sue consociate sono terze parti beneficiarie di questi termini e, previa accettazione di questi termini, Apple Inc. avrà il diritto (e verrà ritenuto di aver accettato il diritto) di far rispettare all’Utente le presenti condizioni, in quanto beneficiario terzo;
  • l’Utente dichiara e garantisce che:
    • non si trova e non si troverà in un paese soggetto a un embargo da parte del governo degli Stati Uniti o che sia stato designato dal governo degli Stati Uniti come Paese “sostenitore del terrorismo”; e
    • non figura sulla lista delle persone proibite o indesiderate del governo degli Stati Uniti;
  • è necessario rispettare i termini di contratto applicabili da terzi quando si utilizza l’App, come il contratto di utilizzo dei dati dell’operatore di telefonia mobile.

8.21: Condizioni applicabili per Google

Se l’applicazione scaricata, alla quale si accede o si sta usando, è stata scaricata da Google Play:

L’Utente è autorizzato a reinstallare l’App un numero illimitato di volte senza costi aggiuntivi, a condizione che l’App non venga rimossa da Google Play in seguito a (a) accusa di violazione o effettiva violazione dei Diritti di Proprietà Intellettuale di terzi; (b) accusa, o effettiva violazione, dei diritti di terzi; o (c) accusa o determinazione che tale Prodotto non è conforme alla legge applicabile (collettivamente “Rimozioni legali”). In tal caso l’App verrà rimossa da tutte le parti di Google Play e non si avrà più il diritto o la possibilità di reinstallare l’App.

L’Utente può richiedere un rimborso a Google per gli acquisti effettuati nello store se ritenuto idoneo ai sensi della politica di rimborso di Google Play, consultabile all’indirizzo https://support.google.com/googleplay/answer/2479637?p=play_refund.

Garantiamo all’Utente una licenza non esclusiva, mondiale e perpetua per eseguire, visualizzare e utilizzare l’App. Il termine “Utente” indica una persona e può anche includere, ma non è limitato a, un gruppo familiare e i membri della famiglia i cui account sono uniti allo scopo di creare un gruppo famiglia. I gruppi familiari su Google Play saranno soggetti a limiti ragionevoli previsti per prevenire l’abuso delle funzionalità di condivisione familiare.

8.22. Google Maps: Le mappe che forniamo nella nostra App si basano sulle informazioni cartografiche correnti a nostra disposizione che possono essere fornite da una terza parte, ad esempio attraverso l’incorporazione dell’API di Google Maps, e potrebbero essere inaccurate o incomplete. Se si utilizza la funzionalità Maps che mettiamo a disposizione tramite la nostra App, si riconosce e accetta di essere vincolati da Google, Inc., Google Maps/Termini di servizio aggiuntivi di Google Earth, disponibili all’indirizzo https://maps.google.com/help/terms_maps.html .

 

ACCETTAZIONE DEI TERMINI E CONDIZIONI

Dichiaro di avere almeno 18 anni e di aver letto e accettato espressamente i termini e le condizioni stabiliti nel presente Contratto.

 

 

Esempio Modulo di recesso

Se desidera recedere da questo Contratto, si prega di compilare il seguente modulo e di rinviarlo al seguente indirizzo (si prega di completare):

Modulo di recesso

 

Destinatario: LimeBike

Indirizzo: [si prega di completare]

Email: contact@li.me

 

Con la presente il sottoscritto/i sottoscritti (*) recede/recedono dal Contratto stipulato da me/noi(*) per la fornitura dei seguenti Prodotti (o Servizi):

Prodotti/Servizi richiesti:

Richiesti il(*) / ricevuti il (*):

Nome(i) consumatore (i):

Indirizzo consumatore (i):

Firma del consumatore (i) (solo in caso di notifica effettuata su carta)

Data:

(*) Cancellare i riferimenti non applicabili.

 

Brugeraftale og servicevilkår

Kontaktoplysninger til Kundeservice:

Email:

Seneste opdateringer til vores brugeraftale og servicevilkår: 1. oktober 2019.

VI ANBEFALER, AT DU LÆSER ALLE BESTEMMELSERNE I DENNE AFTALE GRUNDIGT IGENNEM. AFTALEN INDEHOLDER DE JURIDISK BINDENDE VILKÅR OG BETINGELSER FOR DIN BRUG AF TJENESTERNE (SOM DEFINERET NEDENFOR). BRUGEN AF VORES TJENESTER ER BETINGET AF, AT DER FORELIGGER EN UDTRYKKELIG ACCEPT AF DENNE AFTALE FRA DIN SIDE.

Indholdsfortegnelse

  1. LEJE OG BRUG AF PRODUKTERNE.
  2. SIKKERHED.
  3. BETALING OG GEBYRER.
  4. VILKÅR FOR ABONNEMENTER OG AUTOMATISK FORNYELSE.
  5. LIMES ANSVARSBEGRÆNSNING; DIN ACCEPT AF RISIKO.
  6. AFBRYDELSE OG OPHÆVELSE.
  7. FORTROLIGHEDEN AF MODTAGNE OPLYSNINGER; BESKYTTELSE AF PERSONOPLYSNINGER.
  8. BRUGERVILKÅR.

 

Nærværende brugeraftale og servicevilkår (herefter samlet benævnt ”Aftalen”) er en juridisk bindende aftale mellem dig (”du”, ”dig”, ”din”, ”dine” eller ”brugeren”) og Lime Electric Ireland Limited, som driver virksomhed under navnene LimeBike og Lime (”Lime”, ”vi”, ”os” eller ”vores”), et selskab med hjemsted i Irland, der har sine kontorer på adressen South Bank House, Barrow Street, Dublin 4 Irland, under selskabsnummer 647717.

Denne Aftale indeholder de væsentlige vilkår og betingelser for din brug af vores Tjenester.

Vores Tjenester består af følgende:

1) Vores elcykler (“Lime-E”) og elløbehjul (“Lime-S”). Lime-E og Lime-S er samlet benævnt “Produkterne”

2) Alt andet tilbehør og udstyr, al vedligeholdelse og opladning af Produkterne, alle medarbejdere og mobile applikationer samt andre software-løsninger og oplysninger, som vi leverer eller stiller til rådighed

3) Brug af vores hjemmeside på www.limebike.com (herunder eventuelle versioner, der er optimeret til visning på en trådløs enhed eller en tablet), vores mobile applikation (”Appen”) og eventuelle interaktive funktioner og/eller andre tjenester, vi stiller til rådighed, og som indeholder et link til denne Aftale.

Nærværende Aftale-dokument med alle opdateringer, tillæg, yderligere vilkår og alle vores regler og politikker udgør tilsammen denne ”Aftale” mellem dig og os.

Vi indvilliger i at give dig lov til at leje Produkterne på de heri fastsatte vilkår og betingelser. Alle priser og beløb i denne Aftale skal anses for at være angivet i danske kroner (DKK), medmindre andet er anført.

I nogle tilfælde kan det forekomme, at både denne Aftale og særskilte retningslinjer, regler eller brugervilkår, som indeholder yderligere eller andre vilkår og/eller betingelser, er gældende for din brug af Tjenesterne (i hvert enkelt tilfælde og samlet benævnt ”Yderligere Vilkår”). Du vil få tilsendt sådanne Yderligere Vilkår og bedt om at give din udtrykkelige accept heraf. I tilfælde af uoverensstemmelser mellem denne Aftale og eventuelle Yderligere Vilkår er denne Aftale gældende, medmindre andet udtrykkeligt fremgår af Yderligere Vilkår.

1. LEJE OG BRUG AF PRODUKTERNE.

1.1. Du er den eneste bruger af Tjenesterne: Du bekræfter og accepterer udtrykkeligt, at du er den eneste lejer, og at du er ansvarlig for at overholde alle vilkår og betingelser i denne Aftale. Du er indforstået med, at når du aktiverer et Produkt, må Produktet KUN BRUGES AF DIG. Du må ikke give andre tilladelse til at bruge et Produkt, som du har aktiveret.

1.2. Du er mindst 18 år gammel: Du erklærer og garanterer, at du er mindst 18 år gammel. Det er udtrykkeligt forbudt for mindreårige at betjene eller bruge Produkterne.

1.3. Du er en kompetent bruger: Du erklærer og garanterer, at du er fortrolig med betjeningen af Produktet, og at du er rimelig kompetent og i god fysisk form til at kunne bruge Produktet. Ved at vælge at køre på et Produkt påtager du dig det fulde ansvar og den fulde risiko for eventuelle personskader og/eller sygdomme, som er nærmere beskrevet nedenfor. Det er dit ansvar at afgøre, om forholdene, herunder regn, sne, hagl, is eller tordenvejr og/eller andre forhold, uanset om disse måtte være forårsaget af vejret eller andet, gør det farligt at betjene et Produkt. Det anbefales, at du tilpasser din kørselsadfærd og bremselængde efter forholdene og omstændighederne, herunder vejr- og trafikforholdene.

1.4. Lime har den fulde ejendomsret til Produkterne: Du er indforstået med, at Lime til enhver tid beholder den fulde ejendomsret til Produkterne og alt dertil hørende udstyr. Du må ikke adskille, skrive på eller på anden måde ændre, reparere eller ødelægge Produkterne eller dele af Produkterne eller andet udstyr tilhørende Lime. Du må ikke skrive på, fjerne eller på anden måde ændre eller ødelægge eventuelle mærkater på Produkterne. Du må ikke bruge Produkterne i reklameøjemed eller til andre kommercielle formål.

1.5. Brug kun Produkterne, hvor det er tilladt: Du accepterer udtrykkeligt, at du kun vil bruge Produkterne inden for områder, hvor Produkterne er tilladte. Du indvilliger i ikke at bruge Produkterne inden for forbudte områder (f.eks. byer, hvor det er forbudt at anvende bestemte Produkter), og du påtager dig det fulde ansvar for enhver betjening af et Produkt inden for et forbudt område, herunder bl.a. betaling af eventuelle bøder eller gebyrer, der pålægges som følge af din brug af Produkterne inden for et forbudt område. Lime forbeholder sig ret til at opkræve dig op til DKK 370, hvis du bruger et af Produkterne inden for et forbudt område. Hvis du efterlader Produkterne uden for det tilladte område, forbeholder Lime sig ret til at opkræve dig et afhentningsgebyr på DKK 745 efter Limes eget skøn.

1.6. Overholdelse af lovgivningen: Du indvilliger i at overholde alle love, regler, bestemmelser og/eller forordninger vedrørende brug af, kørsel på og/eller betjening af Produkterne, herunder de love, regler mv., der vedrører Produkterne inden for området, hvor du betjener Produkterne, herunder bl.a. bestemmelser om brug af hjelm.

Du alene er ansvarlig og hæfter for enhver overtrædelse af love, regler, bestemmelser og/eller forordninger, mens du bruger Tjenesterne, herunder ulovlig kørsel og/eller parkering, og du accepterer, at du alene er ansvarlig og hæfter for alle følgeskader, krav, påkrav, søgsmålsgrunde, tab, hæftelser, erstatninger, materielle skader, personskader, omkostninger og udgifter, sanktioner, advokatsalærer, domme, gebyrer og afgifter (herunder kommunalt opkrævede beslaglæggelsesgebyrer) og/eller udlæg af enhver art, uanset om disse er forudsigelige eller uforudsigelige, og uanset om de er kendte eller ukendte, der måtte opstå som følge af din brug af Tjenesterne.

1.7. Betaling af bøder og gebyrer: Du indvilliger i at betale alle bøder, gebyrer, sanktioner, beslaglæggelsesgebyrer og/eller eventuelle andre udgifter, som Lime pådrager sig, som følge af at du har parkeret et Produkt ulovligt, eller som følge af at du har overtrådt en lov, regel, bestemmelse og/eller forordning i forbindelse med din brug af Tjenesterne.

1.8. Forbudte handlinger: Du bekræfter og accepterer udtrykkeligt, at du vil afholde dig fra at:

1.8.1. Betjene et Produkt i strid med love, regler, bestemmelser og/eller forordninger, herunder regler af enhver art vedrørende kørsel på Produkter på fortove og/eller parkering af Produkter.

1.8.2. Betjene et Produkt, mens du bærer en mappe, rygsæk, taske eller en anden genstand, hvis dette nedsætter din evne til at betjene Produktet sikkert.

1.8.3. Bruge en mobiltelefon, sms-enhed, bærbar musikafspiller og/eller en hvilken som helst anden enhed, der kan aflede din opmærksomhed, så du ikke kan betjene et Produkt sikkert.

1.8.4. Betjene et Produkt under påvirkning af alkohol, narkotika, medicin og/eller andre stoffer, der kan nedsætte din evne til at betjene Produktet sikkert.

1.8.5. Transportere en anden person på et Produkt.

1.8.6. Bruge andre låsemekanismer end dem, som Lime har medleveret.

1.8.7. Parkere et Produkt på en måde, der ikke er i nøje overensstemmelse med alle gældende love, regler og/eller bestemmelser. Du accepterer udtrykkeligt, at det er dit ansvar at gøre dig bekendt med alle gældende love, regler og/eller bestemmelser på det sted, hvor du betjener Produktet.

1.8.8. Parkere eller placere et Produkt på en måde, der forhindrer Lime i at få adgang til det. Hvis du overtræder bestemmelserne i denne paragraf, har Lime ret til, efter vores eget skøn, at opkræve dig et beløb på op til [DKK 2.900] til dækning af det tab, Lime måtte blive påført, som følge af at Lime ikke er i stand til at få adgang til Produktet og udleje Produktet til andre brugere.

1.9. Produkterne er beregnet til begrænsede formål: Du indvilliger i ikke at bruge et Produkt til racerløb, mountainbike-cykling, stunt-kørsel eller trick-kørsel. Du indvilliger i ikke at betjene og/eller bruge et Produkt på ikke-asfalterede veje, gennem vand (ud over normal bykørsel) eller på steder, hvor kørsel er forbudt, ulovlig og/eller til gene for andre. Du indvilliger i ikke at anvende et Produkt til udlejning eller som præmie og vil ej heller bruge et Produkt i strid med love, regler, bestemmelser og/eller forordninger.

1.10. Vægt- og lastbegrænsning: Du må ikke overskride den maksimale vægtgrænse for et Produkt (136 kg) eller for bagageholderen/kurven på et Produkt (7 kg), og du må ikke på anden måde bruge bagageholderen forkert med hensyn til bagagens art eller bagage, som hæmmer udsynet eller er til gene for kørslen. Du anerkender, at Produktets holder/kurv foran og/eller kurv bagpå kun er beregnet til lette varer, og at du ikke vil transportere personer eller dyr på Produktet.

1.11. Forbud mod misbrug: Du må ikke misbruge, forsøge at skaffe dig uautoriseret adgang til eller på anden måde bruge Tjenesterne på en måde, der ikke er i overensstemmelse med denne Aftale.

1.12. Anmeldelse af skade eller sammenstød: Hvis der sker en ulykke, et sammenstød, en materiel skade eller en personskade, eller hvis et Produkt bliver stjålet eller bortkommer, er du forpligtet til at anmelde dette til Lime snarest muligt. Hvis der sker et sammenstød, der indebærer personskade eller materiel skade, eller hvis et Produkt bliver stjålet, skal du indsende en anmeldelse til det lokale politi inden for 24 timer.

1.13. Du er ansvarlig for produktskader: Du er indforstået med at returnere Produktet til Lime i samme stand, Produktet var i på udlejningstidspunktet. Du accepterer, at du er ansvarlig for de omkostninger, der er forbundet med at reparere og/eller udskifte et Produkt, som du måtte beskadige eller forvolde skade på. Du er ikke ansvarlig for almindelig slitage på Produkterne. Hvis du begår hærværk mod et Produkt, er du forpligtet til at betale erstatning for skaderne med op til DKK 12.825 for hver Lime-E, og DKK 9.620 for hver Lime-S, efter Limes eget skøn.

1.14. Produkternes tilgængelighed og brug: Du accepterer og anerkender, at Produkterne måske ikke er tilgængelige til enhver tid. Produkterne kræver løbende opladning af batterierne for at fungere. Du indvilliger i at bruge og betjene Produkterne sikkert og forsvarligt og tage højde for alle de til Produkterne knyttede begrænsninger og krav, som fremgår af alle gældende love, regler, bestemmelser og/eller forordninger. Du er indforstået med følgende:

1.14.1. Batteriets resterende rækkevidde falder ved brug af Produktet (i både tid og afstand), og efterhånden som der sker et fald i ladetilstanden, kan det være, at Produktets kørehastighed falder og andre driftsfunktioner reduceres (eller ophører fuldstændigt).

1.14.2. Der gives ikke nogen garanti for Produktets rækkevidde på det tidspunkt, hvor du påbegynder lejen eller betjeningen af Produktet, idet rækkevidden afhænger af, hvordan det lejede Produkt bruges.

1.14.3. Der gives ikke nogen garanti for Produktets rækkevidde på en opladning, idet rækkevidden afhænger af Produktet, vejenes beskaffenhed, vejrforholdene og/eller andre faktorer.

1.14.4. Det er dit ansvar at tjekke Produktets ladetilstand og sikre, at batteriet er tilstrækkeligt opladet til at gennemføre kørslen, inden du begynder at betjene Produktet.

1.14.5. Lime giver ikke nogen garanti for, hvor langt og/eller hvor længe du kan betjene et Produkt, før batteriet er helt dødt. Produktet kan løbe tør for batteri og ophøre med at fungere på et hvilket som helst tidspunkt i den periode, du lejer Produktet, også før du når frem til din ønskede destination.

2.  SIKKERHED

2.1. Sikkerhedstjek: Du er indforstået med, at du ikke vil køre på Produktet, hvis der tydeligvis er noget i vejen, og at du straks vil kontakte Kundeservice for at underrette Lime om eventuelle problemer.

2.1.1. Hvis du på et tidspunkt – enten før, under eller efter din kørsel på et Produkt – konstaterer en fejl eller opdager andre potentielt farlige forhold ved et Produkt, uanset hvor små disse måtte være, må du ikke bruge Produktet, og hvis du allerede kører på Produktet, skal du straks stoppe med at køre, når det er sikkert at stoppe.

2.1.2. Du indvilliger i straks at anmelde fejlen eller forholdet til Lime.

2.2. Mistede eller stjålne Produkter: Hvis et Produkt ikke returneres inden for en sammenhængende periode på 48 timer, kan Produktet anses for at være bortkommet eller stjålet efter Limes eget skøn, hvorefter der kan blive indgivet politianmeldelse mod dig til de lokale politimyndigheder. De data, der genereres af den med Tjenesterne forbundne computer, udgør fyldestgørende dokumentation for den periode, hvor du har brugt Produktet. Hvis et Produkt skulle bortkomme eller blive stjålet, skal du straks eller hurtigst muligt anmelde dette til Lime.

2.3. Hjelme; Sikkerhed: Du anerkender og accepterer, at du til enhver tid skal være iført en CE-mærket hjelm, mens du bruger vores Tjenester, Produkter og/eller tilbehør og udstyr, uanset om der foreligger lovkrav herom eller ej.

2.3.1.  Du skal være iført en CE-mærket hjelm, der skal have den rigtige størrelse og være korrekt påsat og fastgjort efter producentens anvisninger.

2.3.2. Hvis brug af hjelm er påkrævet i henhold til love, regler, bestemmelser og/eller forordninger, der er gældende for det område, hvor Produktet betjenes, indvilliger du i at overholde disse love, regler m.v. til enhver tid.

2.3.3. Du anerkender og accepterer udtrykkeligt, at du kan være nødt til at træffe yderligere sikkerhedsforanstaltninger eller tage sikkerhedsforholdsregler, som ikke specifikt er nævnt i denne Aftale, og du anerkender og accepterer udtrykkeligt, at beslutningen om, hvorvidt du skal gøre dette, udelukkende er dit eget ansvar – ikke Limes ansvar.

2.4. Ruter: Du er indforstået med, at Lime ikke opretter eller opretholder steder, hvor man kan køre på Produkterne, og at Lime ikke garanterer, at der altid vil være et sikkert sted, hvor man kan køre på et bestemt Produkt. Veje, cykelstier og ruter kan blive farlige på grund af vejr- og trafikforhold og/eller andre farer, som Lime ikke har indflydelse på. Lime hæfter ikke for skader eller tab, der måtte opstå som følge af ovenstående forhold. Du er eneansvarlig for at vælge en pålidelig og sikker rute. Ved valg af rute er du til enhver tid forpligtet til at overholde alle lovene, og du alene er ansvarlig for at være bekendt med gældende love, regler, bestemmelser og/eller forordninger i den jurisdiktion, hvor du gør brug af Limes Tjenester og/eller Produkter.

2.5. Udlejningsbegrænsninger: Du er indforstået med, at Lime ikke er et offentligt transportselskab. Alternative muligheder for offentlig og privat transport er tilgængelige for offentligheden og for dig personligt. Lime leverer udelukkende Tjenesterne og Produkterne for at gøre det nemmere for brugerne at komme rundt, og udlejning må kun ske til de personer, som er i stand til og kvalificerede til at betjene Produkterne på egen hånd, og som har accepteret alle vilkårene og betingelserne i denne Aftale.

3. BETALING OG GEBYRER.

3.1. Gebyrer: Ved brug af Produkterne kan du vælge enten at få opkrævet betaling pr. tur eller at betale i overensstemmelse med de priser, der fremgår af Appen. Når du har registreret dig og oprettet en konto hos os, kan du bruge Produkterne ved at klikke på den betalingsmåde, du foretrækker, og derefter følge anvisningerne på skærmen. Du kan kontrollere og rette eventuelle indtastningsfejl i dine betalingsdata, indtil det tidspunkt hvor du sender din betaling til os ved at klikke på ”Betal”-knappen eller på anden måde accepterer en forpligtelse til at betale for Produkterne eller abonnementet. Lejebeløb er eksklusive skatter (såsom indirekte skatter) og inklusive andre gældende statslige gebyrer.  Lime trækker de i denne Aftale beskrevne gebyrer og beløb på dit kreditkort eller debetkort (samlet benævnt dit ”kort”) eller ifølge andre godkendte betalingsmåder. Når du har betalt for Produkterne eller abonnementet, modtager du en ordrebekræftelse fra os via e-mail, hvorefter kontrakten mellem dig og os bliver oprettet (”Bekræftelsen”).

3.2. Promotion-koder: Promotion-koder (”Rabatter”) er engangstilbud og kan kun udnyttes via Appen. Lime forbeholder sig ret til at ændre eller fjerne Rabatter til enhver tid. Brugen af Rabatter er begrænset til én Rabat pr. kunde og kan ikke kombineres med andre tilbud. Rabatterne kan ikke overdrages og må ikke videresælges.

3.3. Maksimal lejeperiode og betalinger: Den maksimale lejeperiode er 24 timer. Du er indforstået med, at du skal deaktivere lejen af Produktet senest 24 timer efter det tidspunkt, hvor lejeperioden for Produktet begyndte. Du er derefter berettiget til at leje igen. Du accepterer, at du er eneansvarlig for at være opmærksom på, hvor lang tid der er gået, og hvornår et Produkt skal være rettidigt aflåst. Gebyret for at leje et Produkt kan højst udgøre DKK 1.305, idet beløbet i alle tilfælde er baseret på en 24-timers periode. Når Produktet er returneret, vil du blive opkrævet de akkumulerede lejegebyrer eller – hvis dette beløb er mindre – det maksimale 24-timers gebyr. Produkter, som ikke er returneret (aflåst og med afsluttet tur) inden for 48 timer, vil blive betragtet som bortkommet eller stjålet, og du kan blive opkrævet op til DKK 12.825 for hver Lime-E, og DKK 9.620 f or hver Lime-S, og der kan blive indgivet politianmeldelse mod dig. Vi kan også opkræve et servicegebyr på DKK 185 efter eget skøn for længere lejeperioder end 24 timer, hvis Produktet ikke betragtes som bortkommet eller stjålet.

3.4. Gyldigt kreditkort eller debetkort: Du skal indtaste et gyldigt kortnummer og udløbsdato, før du er registreret og kan bruge Tjenesterne. Du bekræfter, at du har tilladelse til at anvende det eller de kort, du registrerer hos os. Du giver Lime tilladelse til at trække alle skyldige beløb på kortet. Hvis du gør indsigelse mod en betaling, der er trukket på din kortkonto, skal du kontakte Lime snarest muligt efter at have fået kendskab til det debiterede beløb og skal give Lime alle rejseoplysninger, der er nødvendige for at kunne identificere det omtvistede beløb, f.eks. datoen for turen og dens omtrentlige start- og sluttidspunkt. Du indvilliger i straks at underrette Lime om alle ændringer vedrørende dit kort.

3.5. Afhentningsgebyrer: Hvis du ikke kan returnere et Produkt et gyldigt sted (det vil sige, at du deaktiverer et Produkt på en privat ejendom, i et aflåst indelukke og/eller på et andet utilgængeligt område) og anmoder Lime om at afhente Produktet, er vi efter vores eget skøn berettigede til at opkræve et afhentningsgebyr på op til DKK 780. Hvis der er givet adgang til et Produkt via din konto, og Produktet efterlades uden varsel, vil du være ansvarlig for betaling af alle gebyrer, indtil Produktet er kommet tilbage og blevet deaktiveret, plus et servicegebyr på op til DKK 1.120 for at få Produktet tilbage. Gebyrerne kan ændres efter Limes eget skøn og uden varsel til dig.

3.6 Fortrydelsesret: Du har normalt ret til at fortryde en aftale i op til 14 dage efter den dato, hvor vi sender dig en bekræftelse. Imidlertid anerkender og accepterer du udtrykkeligt, at hvis du bruger Produkterne inden for fortrydelsesfristen på 14 dage, uanset om du betaler for Produkterne pr. tur eller som led i en abonnementsordning, så har du ikke ret til at skifte mening og  fortryde (eller kræve refusion) i henhold til de gældende bestemmelser om forbrugeraftaler. Hvis du fortryder, inden du bruger Produkterne (og inden for 14-dages fristen), vil du modtage fuld refusion af de beløb, du har betalt for Tjenesten, i overensstemmelse med vores refusionspolitik (se nedenfor).

For at udøve din fortrydelsesret skal du på support@li.me  underrette os om din beslutning om at træde tilbage fra Aftalen ved fremsendelse af en entydig meddelelse herom (f.eks. brev sendt pr. almindelig post, fax eller e-mail). Du kan anvende formularen til udnyttelse af fortrydelsesretten, som er vedhæftet denne Aftale.

3.7 Refusion: Hvis du annullerer en betaling inden for fortrydelsesfristen på 14 dage som beskrevet i paragraf 3.6 ovenfor, vil vi sørge for at tilbagebetale dit tilgodehavende snarest muligt og under alle omstændigheder senest 14 dage, efter at du har givet os besked om, at du gør din fortrydelsesret gældende. Hvis du ved betalingen har fået en kampagnerabat eller en anden form for rabat, får du kun refunderet det beløb, du faktisk har betalt. Indbetalte beløb refunderes efter samme metode, som du oprindelig brugte til at betale for dit køb, medmindre andet aftales.

4. VILKÅR FOR ABONNEMENTER OG AUTOMATISK FORNYELSE.

4.1. Generelt: For at kunne købe adgangsrettigheder og gøre brug af abonnementer, der tilbydes via Tjenesterne, skal du være mindst atten (18) år gammel eller have den i din jurisdiktion gældende myndighedsalder. Inden du køber og/eller lejer Produkter eller Tjenester, skal du give os et gyldigt kreditkortnummer og tilhørende betalingsoplysninger, herunder alle følgende oplysninger: (i) Dit navn, som det står på kortet, (ii) dit kortnummer, (iii) korttype, (iv) udløbsdato og (v) eventuelle aktiveringsnumre eller -koder, som kræves for at debitere dit kort eller på anden måde indløse et gyldigt gavekort. Ved at indsende disse oplysninger til os eller vores tredjepartskreditkortprocessor accepterer du, at du giver os og/eller vores processor tilladelse til at debitere dit kort, når der efter vores vurdering er behov herfor, dog senest tredive (30) dage efter godkendelsen af kortet. For hvert abonnement på Produktet, du bestiller via Tjenesterne, accepterer du at betale den i Appen anførte pris (inklusive moms og eventuelle tillægsgebyrer) fra det tidspunkt, hvor du afsender abonnementsbestillingen. Lime trækker automatisk abonnementsbeløbet på dit kort eller foretager opkrævning i henhold til andre betalingsoplysninger, du har givet som led i abonnementsprocessen. Vi kan tilbyde en række forskellige abonnementsordninger, bl.a. særlige kampagneordninger eller abonnementer med forskellige betingelser og begrænsninger. Eventuelle vilkår, der adskiller sig væsentligt fra de vilkår, som er beskrevet i denne Aftale, vil du få oplyst og bedt om at acceptere ved din tilmelding eller i andre meddelelser til dig. Nogle kampagneabonnementer tilbydes muligvis af tredjeparter i forbindelse med disses levering af egne produkter og tjenesteydelser. Vi er ikke ansvarlige for disse tredjeparters produkter og tjenesteydelser. Vi forbeholder os ret til at justere, afslutte eller på anden måde ændre vores tilbudte abonnementsordninger.

4.2. Abonnementsperiodens begyndelse og ophør: Medmindre der er tale om et gratis prøvetilbud, træder dit abonnement i kraft den dag, hvor du modtager en bekræftelse fra os via e-mail.  Dit abonnement vil fortsat have fuld gyldighed gennem hele abonnementsperioden, du specifikt har købt, eller på månedsbasis og fortsætter automatisk, indtil du opsiger abonnementet (”abonnementsperioden”). Ved at angive dine oplysninger om betalingsmåden for dit abonnement accepterer du at betale et abonnementsgebyr (med tillæg af gældende moms og servicegebyrer – samlet benævnt ”gebyrer”), der fortsat vil blive opkrævet automatisk efter de til enhver tid gældende satser, medmindre du opsiger abonnementet, før den aktuelle abonnementsperiode udløber. Gebyrerne vil blive opkrævet automatisk ifølge din oprindelige foretrukne betalingsmåde ved begyndelsen af din abonnementsperiode og ved begyndelsen af hver efterfølgende abonnementsperiode på den kalenderdag, der svarer til begyndelsen af din aktuelle abonnementsperiode, medmindre du opsiger dit abonnement, eller medmindre din konto er afbrudt eller lukket i henhold til denne Aftale.

Hvis du opsiger et abonnement midt i din abonnementsperiode, vil du ikke være berettiget til at modtage refusion for den resterende uudnyttede del af den pågældende abonnementsperiode.

4.3. Ændringer i abonnementsgebyrer: Lime forbeholder sig ret til at ændre sine abonnementspriser til enhver tid, under forudsætning af at du modtager meddelelse herom med et tilstrækkeligt forudgående varsel. I tilfælde af en prisændring vil Lime lægge de nye priser op på Tjenesterne og underrette dig på forhånd ved at sende en e-mail til den adresse, du har registreret på din konto. Du giver dit samtykke til, at vi har ret til at ændre vores priser og vilkår for vores abonnementspakker via elektronisk kommunikation med dig. Hvis du ikke ønsker at acceptere en prisændring eller en ændring af vilkårene for en abonnementspakke, kan du opsige dit abonnement som beskrevet nedenfor, før ændringen træder i kraft, hvorefter vi vil give dig en forholdsmæssig refusion af de forudbetalte gebyrer på grundlag af den tilbageværende del af den aktuelle abonnementsperiode. Hvis du undlader at opsige dit abonnement, vil du blive anset for at have givet sit samtykke til ændringen af prisen/abonnementspakken og giver dermed Lime tilladelse til at opkræve de nye gebyrer ifølge din foretrukne betalingsmåde.

4.4. Opsigelse af abonnementet: Du har ret til at opsige dit abonnement til enhver tid ved at give Lime besked herom. For at opsige dit abonnement skal du åbne din tegnebog i Lime-Appen og klikke på ”Administrer” og derefter klikke på ”Opsig abonnement”. Der sker kun refusion eller kreditering for hele måneder. Hvis du opsiger dit abonnement, kan du fortsat bruge Tjenesterne frem til det tidspunkt, hvor din aktuelle abonnementsperiode udløber, hvorefter du mister adgangen til de områder for Tjenesterne, som er forbeholdt abonnenter. Dette kunne omfatte eventuelle tilgodehavender samt andre oplysninger og analyser, der har været vist, mens dit abonnement var aktivt.

4.5. Opsigelse fra vores side: Lime har med et rimeligt skriftligt varsel ret til at opsige denne Aftale og afbryde din adgang til abonnementet, hvis: (a) du undlader at betale Lime et beløb, som er skyldigt i henhold til denne Aftale, og/eller (b) du væsentligt misligholder en betingelse eller et vilkår i denne Aftale. Lime har ret til at opsige denne Aftale og afbryde din adgang til abonnementet med eller uden begrundelse med tredive (30) dages skriftlig varsel, hvorefter du ikke længere vil blive opkrævet betaling for adgang til abonnementet. Ved Aftalens udløb eller ophør, uanset af hvilken årsag, har du ikke længere adgang og brugsret til abonnementet.

Du accepterer, at hvis vi opsiger din leje af Produkter og/eller dit abonnement, er dit eneste retsmiddel en af følgende muligheder: (a) Vi krediterer din kortkonto med det opkrævede gebyrbeløb, som du allerede har betalt i forbindelse med Produkterne eller abonnementet, men som du ikke har kunnet bruge (hvis dit kort allerede er blevet debiteret); eller (b) Vi debiterer ikke dit kort.

4.6. Gratis prøveperiode/kampagnetilbud: Vi kan som led i kampagnetilbud tilbyde prøveabonnementer, der giver gratis adgang til Tjenesterne i en begrænset periode eller til særlige rabatpriser. Hvis du tilmelder dig et prøveabonnement, er dine rettigheder til at bruge Tjenesterne begrænset af prøveabonnementets vilkår og ophører eller forlænges i henhold til vilkårene for dit prøveabonnement og/eller eventuelle gældende Yderligere Vilkår. Vær opmærksom på, at du ved tilmeldingen til et gratis prøveabonnement skal oplyse dit kortnummer, og Lime vil bekræfte, at dit kort er gyldigt. Når vi processer dit kort, vælger nogle kreditkortselskaber at foretage en midlertidig reservation af din første indbetaling på kontoen. Kontakt dit kreditkortselskab, hvis du har nogen spørgsmål. Vær opmærksom på, at vi ikke tilbyder prissikring eller refusion i tilfælde af prisfald eller andre kampagnetilbud.

Når din gratis prøveperiode udløber, begynder vi eller en tredjepartsbetalingsprocessor at opkræve løbende betaling for dit abonnement ifølge din foretrukne betalingsmåde, medmindre du opsiger dit abonnement før prøveperiodens udløb. Hvis din gratis prøveperiode udløber, og dit almindelige abonnement begynder, bliver dit abonnement fornyet automatisk, og du vil løbende blive opkrævet betaling for de enkelte perioder, indtil du opsiger abonnementet. En vejledning i, hvordan du opsiger dit abonnement, findes ovenfor. Vær opmærksom på, at du ikke modtager meddelelse fra os om, at din gratis prøveperiode er udløbet, eller at den betalte del af dit abonnement er begyndt.

4.7. Ændringer af priser og faktureringsvilkår: Køb og/eller leje af Produkter og/eller Tjenester er med forbehold for tilgængelighed. De Produkter og Tjenester, der kan ses på Tjenesterne, er muligvis ikke altid tilgængelige i det område, hvor du befinder dig, og kan til enhver tid blive udskiftet eller fjernet. Lime forbeholder sig ret til på ethvert tidspunkt at ændre sine priser og faktureringsmetoder for Tjenester med forbehold af din opsigelsesret som omtalt i paragraf 4.3.

 4.8. Kontoregistrering og sikkerhed: Du er indforstået med, at du skal oprette en konto for at få adgang til Tjenesterne. Du er forpligtet til: (a) at afgive sande, nøjagtige, aktuelle og fuldstændige oplysninger om dig selv, når du på Tjenesternes registrerings- eller abonne­ments­side bliver bedt om disse oplysninger (herefter benævnt ”Registreringsoplysningerne”), og (b) at vedligeholde og snarest muligt ajourføre Registreringsoplysninger for at sikre, at oplysningerne stadig er sande, nøjagtige, aktuelle og fuldstændige. Hvis du afgiver oplysninger, som er usande, unøjagtige, uaktuelle eller ufuldstændige, eller hvis Lime har rimelig grund til at antage, at oplysningerne er usande, unøjagtige, uaktuelle eller ufuldstændige, har Lime ret til at afbryde eller lukke din konto og afvise al nuværende eller fremtidig brug af Tjenesterne (eller en del heraf). Du bærer det fulde ansvar for, at din adgangskode og din konto behandles med en høj grad af sikkerhed og fortrolighed. Endvidere bærer du det fulde ansvar for alle aktiviteter, der måtte foregå på din konto. Du må ikke dele dine kontooplysninger eller dit brugernavn og din adgangskode med tredjeparter eller give tredjeparter tilladelse til at logge på Tjenesterne med dine kontooplysninger. Du indvilliger i straks at underrette os om ethvert misbrug af din konto eller andre brud på sikkerheden, du bliver opmærksom på. Du er ansvarlig for at tage de sikkerhedsforholdsregler og træffe de sikkerhedsforanstaltninger, der passer bedst til din situation og den tilsigtede brug af Tjenesterne. Vær opmærksom på, at enhver person, som kender dine personhenførbare oplysninger, vil kunne få adgang til din konto, så du skal træffe rimelige foranstaltninger til at beskytte disse oplysninger.

5. LIMES ANSVARSBEGRÆNSNING; DIN ACCEPT AF RISIKO.

5.1. Begrænset ansvar: Intet i disse vilkår skal anses for at begrænse eller udelukke vores ansvar over for dig:

5.1.1          for død eller personskade, der skyldes uagtsomhed fra vores side

5.1.2          for urigtige oplysninger fremsat mod bedre vidende

5.1.4          i forhold til andet ansvar, som efter loven ikke kan begrænses eller udelukkes.

 

6. AFBRYDELSE OG OPHÆVELSE.

6.1    Vi kan til enhver tid, med eller uden varsel, midlertidigt afbryde leveringen af en Tjeneste (helt eller delvist) på grund af reparation eller vedligeholdelse eller med henblik på at opdatere eller opgradere indhold, funktioner eller funktionalitet.

6.2    Vi er berettigede til, med eller uden varsel, at ophæve en aftale eller afbryde og/eller standse en Tjeneste og/eller din brug af din konto, såfremt:

6.2.1     du har handlet i strid med disse vilkår eller

6.2.2     du undlader at betale korrekt opkrævede lejebeløb ved forfald.

6.3    Hvis du har handlet i strid med disse vilkår, kan vi foretage de handlinger, vi anser for hensigtsmæssige. En sådan misligholdelse fra din side kan medføre, at vi med eller uden varsel foretager alle eller nogle af følgende handlinger:

6.3.1     fremsendelse af en advarsel til dig

6.3.2     øjeblikkelig, midlertidig eller permanent inddragelse af din ret til at bruge en Tjeneste eller et Produkt

6.3.3     anlæggelse af søgsmål mod dig med henblik på at få tilkendt erstatning for alle tab og skader som følge af misligholdelsen og/eller

6.3.4     videregivelse af alle relevante oplysninger til politimyndigheder, som vi med rette finder nødvendige.

De ovenfor anførte reaktionsmuligheder er ikke begrænsede, og vi kan foretage alle andre handlinger, vi anses for hensigtsmæssige.

6.4    Når din leje af Produkter eller dit abonnement ophører, eller når din konto bliver lukket, uanset af hvilken årsag (herunder bl.a. hvis du i overensstemmelse med disse vilkår fortryder, opsiger eller undlader at forny dit abonnement), sker følgende:

6.4.1     alle rettigheder, som du er tildelt i henhold til disse vilkår, ophører omgående

6.4.2     du skal straks ophøre med al brug af Tjenesten og/eller Produkterne og

6.4.3     du skal betale alle udestående beløb, du skylder os.

7. FORTROLIGHEDEN AF MODTAGNE OPLYSNINGER; BESKYTTELSE AF PERSONOPLYSNINGER.

Opbevaring af oplysninger i overensstemmelse med privatlivspolitikken: Alle personhenførbare oplysninger, som er i Limes besiddelse og vedrører dig, herunder alle navne, adresser, telefonnumre, e-mail-adresser, kortnumre og/eller adgangskoder, opbevares af Lime i overensstemmelse med Limes privatlivspolitik.

8.  BRUGERVILKÅR.

8.1. Begrænsning af adgangen til Tjenester: Lime bestræber sig på at levere Tjenesterne 365 dage om året, men vi garanterer ikke, at Tjenesterne vil være tilgængelige til enhver tid, idet force majeure-begivenheder eller andre forhold kan forhindre Lime i at levere dem. Adgang til Tjenesterne er endvidere betinget af Produkternes tilgængelighed. Lime kan ikke erklære og garantere, at Tjenester eller Produkter er tilgængelige til enhver tid. Du accepterer, at Lime til enhver tid kan forlange, at du returnerer et Produkt.

8.2. Adgangslicens: Under forudsætning af, at du nøje overholder denne Aftale og de Yderligere Vilkår, tildeler Lime dig en begrænset, genkaldelig, ikke-eksklusiv, ikke-overdragelig licens til at downloade (kun til midlertidig opbevaring), vise, se, bruge, afspille og/eller udskrive en kopi af indholdet (med undtagelse af andre kilde- og objektkoder i rå eller anden form end de koder, der stilles til rådighed og kan bruges med henblik på visning og funktionalitet) på en pc, mobiltelefon eller anden trådløs Internet-aktiveret enhed (en ”enhed”), idet dette udelukkende er til din personlige, ikke-kommercielle brug. Denne licens omfatter ikke videresalg eller kommerciel brug af Tjenester eller disses indhold; indsamling og brug af eventuelle produktlister, produktbeskrivelser eller priser; afledt brug af Tjenesterne eller disses indhold; downloading eller kopiering af kontooplysninger til gavn for en anden forretning eller forhandler; eller brug af data mining, robotter eller lignende dataindsamlings- og dataudtræksværktøjer. Medmindre der i denne Aftale er givet udtrykkelig tilladelse dertil, er det forbudt at gengive, sælge, videresælge, besøge, eller på anden måde udnytte Tjenesterne helt eller delvist, uanset formålet, uden at der foreligger udtrykkeligt skriftligt samtykke fra Lime. Misbrug vil medføre automatisk ophør af de tilladelser og/eller licenser, vi har givet dig. Ovenstående begrænsede licens: (i) giver dig ikke ejendomsret eller andre immaterielle rettigheder til Indhold og (ii) kan øjeblikkeligt afbrydes eller bringes til ophør uanset årsag efter Limes eget skøn og uden forudgående varsel eller ansvar.

8.3. Ophavsret og ejendomsret: Alt indhold, som findes eller kan ses på Tjenesterne, herunder bl.a. tekst, grafik, fotografier, billeder, videoer, lydoptagelser og illustrationer (”Indhold”), tilhører Lime og Limes licensgivere, leverandører og befuldmægtigede og/eller Limes indholdsudbydere. Alle dele af Tjenesterne, herunder bl.a. deres generelle grafiske udformning og Indholdet, er beskyttet af ophavsret, ideelle rettigheder, varemærke­bestemmelser og anden lovgivning om immaterielle rettigheder. Tjenesterne må kun anvendes til de formål, hvortil Tjenesterne stilles til rådighed. Medmindre det er tilladt i henhold til ophavsretten, må du ikke ændre materialet, og du må ej heller kopiere, distribuere, fremsende, fremvise, udføre, gengive, udgive, licensere, udarbejde afledte værker af, overføre eller sælge oplysninger eller arbejde, som er indeholdt i Tjenesterne. Medmindre det er tilladt i henhold til de ophavsretlige regler, er du ansvarlig for at indhente tilladelse, før du genbruger ophavsretligt beskyttet materiale, som er tilgængeligt på Tjenesterne. Du er forpligtet til at overholde alle gældende nationale og internationale love, regler, forordninger og bestemmelser, som gælder for din brug af Tjenesterne. Lime eller Limes licensgivere, leverandører og befuldmægtigede og/eller Limes indholdsudbydere beholder den fulde ejendomsret til Tjenesterne, deres Indhold og alle dertil knyttede rettigheder, medmindre andet udtrykkeligt er aftalt. Du må ikke fjerne meddelelser om ophavsret eller varemærker eller andre ejendomsretlige meddelelser, der findes på Tjenesterne.

8.4. Varemærker/Manglende godkendelse: Alle Limes varemærker, servicemærker og handelsnavne, som er anvendt i denne Aftale (herunder bl.a.: LimeBikes navn, LimeBikes firmalogo, Limes navn, Limes firmalogo, Tjenesternes navn, Tjenesternes grafiske udformning og/eller eventuelle logoer) (samlet benævnt ”varemærker”), er varemærker eller registrerede varemærker, der tilhører Lime eller Limes tilknyttede virksomheder, samarbejdspartnere, leverandører eller licensgivere. Du må ikke på nogen måde anvende, kopiere, gengive, genudgive, uploade, opslå, overføre, distribuere eller ændre Limes varemærker, ej heller i reklame- eller PR-materiale i forbindelse med distribution af materiale på Tjenesterne, uden Limes forudgående skriftlige samtykke. Du må ikke anvende Limes navn eller et sprog, billeder eller symboler, som efter Limes vurdering kunne tolkes som en godkendelse fra Limes side af (i) skriftligt eller mundtligt reklame- eller præsentations­materiale eller (ii) en brochure, et nyhedsbrev, en bog eller andet skriftligt materiale af enhver art, uden at have indhentet forudgående skriftligt samtykke hertil.

8.5. Politik for brugerindhold: Hvis Lime konkret har bedt eller anmodet om opslag eller kommentarer, opfordrer Lime dig til at sende indhold til Lime (f.eks. kommentarer til blogindlæg, deltagelse i fællesskaber, tips m.v.), som du har skabt, så det bliver offentligt tilgængeligt i forbindelse med webstedet (”Brugerindhold”). Alle immaterielle rettigheder til Brugerindhold vedbliver at tilhøre den enkelte bruger. Ved at offentliggøre indhold på vores websted giver du udtrykkeligt Lime en ikke-eksklusiv, tidsubegrænset, uigenkaldelig, royaltyfri, fuldt betalt, global, fuldt viderelicenserbar ret og licens til at anvende, gengive, ændre, tilpasse, offentliggøre, oversætte, udarbejde afledte værker af, distribuere, fremsende, udføre og fremvise et sådant indhold sammen med dit navn, din stemme og/eller dit billede, som indgår i dit Brugerindhold, idet dette kan ske helt eller delvist og i enhver form i hele verden i alle eksisterende og fremtidige medier og ved brug af alle eksisterende og fremtidige teknologier, herunder salgsfremstød, reklamekampagner, markedsføring, merchandising, offentlig omtale og andre dertil knyttede aktiviteter, og herunder den uindskrænkede ret til at viderelicensere sådanne rettigheder til hver en tid. Brugerindhold af denne art betragtes som ikke-fortroligt, og Lime er således ikke forpligtet til at opretholde fortroligheden af oplysninger, der i enhver form indgår i Brugerindhold.

8.6. Upassende Brugerindhold: Lime ønsker hverken at fremme eller søge Brugerindhold, der er et resultat af en aktivitet, som: (i) kan indebære en risiko for, at du, en anden person eller et dyr udsættes for skade, tab, fysisk eller psykisk skade, følelsesmæssig krise, dødsfald, invaliditet, misdannelse eller fysisk eller psykisk sygdom; (ii) kan indebære en risiko for, at en person eller ejendel udsættes for en anden form for tab eller skade; eller (iii) kan udgøre en forbrydelse eller medføre et erstatningsansvar uden for kontraktforhold. Du er indforstået med, at du ikke har deltaget og ikke vil deltage i nogen af de førnævnte aktiviteter i forbindelse med fremstillingen af dit Brugerindhold. Uden at begrænse ovenstående indvilliger du i, at du i forbindelse med dit Brugerindhold ikke vil påføre andre mennesker følelsesmæssige kriser, ikke vil ydmyge andre (offentligt eller på anden måde), ikke øve vold mod andre eller true med vold, ikke vil trænge ind på en privat ejendom uden tilladelse, ikke vil udgive dig for en anden eller give urigtige oplysninger om dit tilknytningsforhold, din titel eller din bemyndigelse, og ikke på anden måde deltage i aktiviteter, som kan medføre kvæstelser, død, materielle skader og/eller erstatningsansvar af enhver art. Lime vil afvise alt Brugerindhold, hvor det efter Limes eget skøn er Limes opfattelse, at sådanne aktiviteter har fundet sted. Hvis du giver os besked om et opslag, der angiveligt overtræder en bestemmelse i denne Aftale, forbeholder Lime sig ret til efter eget skøn, hvis en sådan overtrædelse har fundet sted, at fjerne sådan et opslag fra Tjenesterne til enhver tid og uden varsel.

8.7. Upassende materiale: Du må ikke bruge Tjenesterne til at opslå eller sende ulovligt, krænkende, truende, ærekrænkende, obskønt, pornografisk eller blasfemisk materiale eller materiale, som krænker eller uretmæssigt tilegner sig tredjeparters immaterielle rettigheder, eller som kunne udgøre eller opfordre til adfærd, der ville blive anset for at være en strafbar handling eller på anden måde i strid med lovgivningen. Du er desuden indforstået med, at det i henhold til denne Aftale er udtrykkeligt forbudt at sende eller opslå uopfordrede reklamer eller ”spam” på eller gennem Tjenesterne. Ud over de retsmidler, vi har til rådighed i henhold til lovgivningen eller billighedsretten, er vi berettigede til – hvis vi efter eget skøn vurderer, at du har overtrådt eller må formodes at ville overtræde ovennævnte forbud eller gældende regler eller politikker, der er knyttet til denne Aftale –  at træffe de foranstaltninger, vi anser for nødvendige for at kunne afhjælpe eller forebygge overtrædelsen, herunder bl.a. forbyde dig at bruge Tjenesterne og/eller omgående fjerne det tilhørende materiale fra Tjenesterne til enhver tid  og uden varsel. Vi forpligter os til i enhver henseende at samarbejde med alle politimyndigheder og efterkomme alle retskendelser eller vidneindkaldelser, der henstiller til eller pålægger os at oplyse identiteten på personer, der lægger denne form for materiale ud.

8.8. Adgang og forstyrrende indgreb: Du er indforstået med, at du ikke vil benytte softwarerobotter, edderkopper, scrapers eller andre automatiske metoder til at få adgang til Tjenesterne uden vores udtrykkelige skriftlige tilladelse. Endvidere er du indforstået med, at du ikke vil: (i) handle på en måde, der medfører eller kan medføre en efter vores skøn urimelig eller uforholdsmæssig stor belastning af vores infrastruktur, (ii) forstyrre eller forsøge at forstyrre den korrekte drift af webstedet eller aktiviteter, der udføres på Tjenesterne, eller (iii) omgå forholdsregler, vi kan vælge at benytte for at forhindre eller begrænse adgangen til Tjenesterne.

8.9. Ret til at fjerne indhold: For så vidt andet ikke fremgår af vores privatlivspolitik, vil vi ikke overvåge, redigere eller offentliggøre indholdet i din e-mail eller Indhold, der lægges op på Tjenesterne, medmindre dette er påkrævet som led i den normale vedligeholdelse af Tjenesterne og de tilhørende systemer, eller medmindre dette er foreskrevet ved lov, eller vi i god tro vurderer, at en sådan handling er nødvendig for at: (1) overholde lovgivningen eller følge instrukserne og pålæggene i retsdokumenter, der forkyndes for Lime eller Tjenesterne, (2) beskytte og forsvare de rettigheder, herunder ejendomsrettigheder, der tilhører Lime, Tjenesterne eller brugerne af Tjenesterne, eller (3) handle i en nødsituation med henblik på at beskytte vores brugeres, Tjenesternes eller offentlighedens sikkerhed. Brugerne er eneansvar-lige for indholdet i deres beskeder, og Lime er ikke forpligtet til at forhånds­kontrollere et sådant indhold. Vi er dog til enhver tid og uden varsel berettigede til, efter eget skøn, at redigere, nægte at opslå eller fjerne materiale, der er indsendt til eller opslået på Tjenesterne. Uden at begrænse ovenstående har vi ret til at fjerne alt materiale, som vi finder er i strid med bestemmelserne i denne Aftale, eller som på anden måde virker stødende, og vi har derudover ret til at afvise en bruger, der ikke overholder en bestemmelse i Aftalen, således at brugeren helt eller delvist nægtes adgang til Tjenesterne.

8.10. Bruger-offentliggjort indhold: Bruger-offentliggjort Indhold og Brugerindhold afspejler ikke Limes eller dertil knyttede personers holdninger og synspunkter, og vi kontrollerer ikke dette Indhold. Du må under ingen omstændigheder give udtryk for eller antyde, hverken direkte eller indirekte, at Lime har godkendt eller er enig i bruger-offentliggjort Indhold. Lime kan ikke stå inde for nøjagtigheden og troværdigheden af alt bruger-offentliggjort Indhold på vores Tjenester eller Brugerindhold, som er offentliggjort gennem vores Tjenester, og Lime påtager sig intet ansvar for eventuelle handlinger, du måtte foretage efter at have gennemgået bruger-offentliggjort Indhold eller Brugerindhold. Ved din brug af Tjenesterne kan du støde på Indhold, som du kan finde krænkende, stødende, skadeligt, unøjagtigt eller misvisende. Det kan ligeledes være risikabelt at beskæftige sig med mindreårige, personer, som optræder under falsk påskud, internationale handelsspørgsmål og udenlandske statsborgere.

8.11. Tredjeparters links: Tjenesterne kan til enhver tid indeholde links til websteder, som ikke er ejet, drevet eller kontrolleret af Lime eller Limes tilknyttede virksomheder. Tjenesterne indeholder kun disse links som en ekstra brugerservice for dig. Hvis du bruger disse links, forlader du Tjenesterne. Hverken vi eller vores respektive tilknyttede virksomheder er ansvarlige for indhold, materiale eller andre oplysninger, der findes eller er tilgængelige på andre websteder. Hverken vi eller vores respektive tilknyttede virksomheder støtter, står inde for eller fremsætter erklæringer eller garantier vedrørende andre websteder eller indhold, materiale eller andre oplysninger, der findes eller er tilgængelige på andre websteder, eller de resultater, du kan opnå ved at benytte andre websteder. Hvis du beslutter at tilgå en tredjeparts websted, hvortil der linkes fra Tjenesterne, sker dette helt for din egen risiko.

8.12. Samarbejdspartnere: I nogle tilfælde samarbejder vi med andre virksomheder for at hjælpe med at markedsføre deres ydelser inden for rammerne af vores Tjenester. I disse tilfælde handler du direkte med samarbejdspartneren. På de nævnte sider eller steder kan man tydeligt se samarbejdspartnernes varemærker, og man kan ligeledes finde deres aftaler. Når du bruger disse samarbejdspartneres sider, er du ikke alene fortsat bundet af denne Aftale, men også af den pågældende partneraftale. I tilfælde af uoverensstemmelser mellem denne Aftale og samarbejdspartnerens aftale er vores Aftale gældende.

8.13. Erklæringer om Brugerindhold: Du erklærer og garanterer, at dit Brugerindhold og alle dele deraf (a) alene og udelukkende er ejet og kontrolleret af dig, og at du har indhentet en forudgående skriftlig tilladelse fra den retmæssige ejer af indhold, der indgår i dit Brugerindhold, eller at du i øvrigt er juridisk berettiget til at give Lime alle de hermed forbundne rettigheder, og (b) Limes anvendelse af dit Brugerindhold som beskrevet eller forudset i Aftalen krænker ikke og vil ikke komme til at krænke ophavsrettigheder, varemærkerettigheder, rettigheder til offentliggørelse eller andre rettigheder, der tilhører en person eller enhed, er ikke i strid med love, bestemmelser eller rettigheder af nogen art og giver ej heller på anden måde anledning til eventuelle ansvarspådragende erstatningskrav, herunder bl.a. i forhold til rettigheder til offentliggørelse og fortrolighed og ærekrænkelse. Du er endvidere eneansvarlig for dit eget Brugerindhold og for følgerne ved at opslå eller offentliggøre Brugerindhold.

8.14. Trådløse funktioner: Tjenesterne kan tilbyde bestemte funktioner og tjenester, der er tilgængelige via din trådløse enhed. Disse funktioner og tjenester kan omfatte mulighed for at få adgang til Tjenesternes funktioner og uploade indhold til Tjenesterne, modtage beskeder (herunder sms-beskeder) fra Tjenesterne og downloade applikationer til din trådløse enhed (samlet benævnt ”trådløse funktioner”). For at du kan deltage i trådløse funktioner, kan dit teleselskab vælge at opkræve gebyrer for standardbeskeder, dataoverførsel m.v. Gebyrer og afgifter kan fremgå af din trådløse faktura eller fratrækkes din forudbetalte saldo. Dit teleselskab kan forbyde eller begrænse visse trådløse funktioner, og visse trådløse funktioner kan være uforenelige med dit teleselskab eller din trådløs enhed. Du bør kontakte dit teleselskab for at finde ud af, hvilke ordninger der findes, og hvad de koster. Kontakt dit teleselskab, hvis du har spørgsmål om disse forhold. Du bekræfter, at du er den nuværende abonnent og/eller den sædvanlige bruger af det mobilnummer, der er registreret hos Tjenesterne, og at du kan blive pålagt at betale de sms- eller datagebyrer, der kan blive opkrævet af dit teleselskab. Det er strengt forbudt at registrere et mobilnummer, der ikke er din eget. Hvis vi opdager, at vi har modtaget urigtige eller unøjagtige oplysninger, kan vi til enhver tid indstille, afbryde eller stoppe din adgang til Tjenesterne. Din deltagelse i Tjenesterne er fuldstændig frivillig.

8.15. Force majeure: Hverken Lime eller du er ansvarlig for skader, forsinkelser eller manglende kontraktopfyldelse som følge af handlinger eller begivenheder, som ingen af parterne kan siges at have nævneværdig indflydelse på, herunder bl.a.: brand, lynnedslag, eksplosion, spændingsbølge eller strømnedbrud, vand, naturkatastrofer, krig, revolution, civile uroligheder eller civile eller militære myndigheders handlinger eller handlinger fra fjendtlige nationer: en lov, bekendtgørelse, bestemmelse, forordning eller afgørelse, som er vedtaget, udstedt eller truffet af en offentlig myndighed eller juridisk enhed eller af en repræsentant for en sådan offentlig myndighed eller juridisk enhed; eller arbejdskonflikter, herunder bl.a. strejke, temponedsættelse, blokade eller boykot; manglende evne til at sikre råmaterialer, transportmidler eller brændstof, energimangel eller offentlige transportselskabers handlinger eller undladelser.

8.16. Generelt: Denne Aftale er underlagt dansk ret.  Du anerkender, at de danske domstole er rette værneting.

8.17. Konfliktløsning: Det europæiske platform for online-konfliktløsning på http://ec.europa.eu/consumers/odr/ indeholder oplysninger om alternativ konfliktløsning, som kan være af interesse, og det er vores pligt at informere dig om, at du kan bruge denne platform, hvis der skulle opstå en tvist, som ikke kan løses mellem dig og os.

8.18. Ajourføring af vilkårene: Efterhånden som vores Tjenester udvikles, kan der blive behov for at ændre vores vilkår og betingelser, dog således at vi ikke uden din accept vil foretage ændringer i forbindelse med Tjenester, du allerede har betalt for, som ville medføre en væsentlig reduktion i den modtagne tjeneste (type eller omfang), medmindre vi er nødt til at foretage sådanne ændringer af sikkerhedsmæssige, juridiske eller lovgivningsmæssige årsager). Vi vil altid varsle sådanne væsentlige ændringer i så god tid som muligt, således at du har mulighed for at vælge enten at acceptere ændringerne eller at opsige abonnementet uden betaling af bod, idet du i sidstnævnte tilfælde bør underrette os om, at du ønsker at opsige dit abonnement (se paragraf 4.4 Opsigelse af abonnementet). Hvis du ikke opsiger dit abonnement inden den dato, hvor ændringerne træder i kraft (som vi vil informere dig om), betyder det, at du har accepteret dem.

8.19. Kontakt os. Hvis du har spørgsmål eller kommentarer til denne Aftale eller vores Tjenester, er du velkommen til at kontakte os på contact@li.me og cc legal@li.me.

8.20. Vilkår For Apple iOS: Hvis den App, du downloader, får adgang til og/eller bruger, downloades fra App Store, der drives af Apple Inc. (”Apple”), gælder følgende:

  • Din licens til at bruge Appen er begrænset til en ikke-overdragelig licens til at bruge Appen på en Apple-enhed, som er ejet eller kontrolleret af dig, i overensstemmelse med Apples brugsregler, der er offentliggjort i App Stores servicevilkår, dog bortset fra at Appen kan tilgås, erhverves og anvendes af andre konti, der har tilknytning til dig via Familiedeling eller mængdekøb;
  • Du anerkender og accepterer følgende:
    • Apple er ikke forpligtet til at yde nogen form for support eller vedligeholdelse af Appen. Hvis du har spørgsmål om vedligeholdelse eller support af Appen, bedes du kontakte os, ikke Apple, ved at benytte oplysningerne under Kontakt os i disse vilkår.
    • Vi, ikke Apple, er ansvarlige for at behandle eventuelle krav fra dig eller tredjeparter vedrørende Appen eller din besiddelse og/eller brug af Appen, herunder (i) produktansvarskrav, (ii) krav om, at Appen ikke overholder et gældende lov- eller myndighedskrav, og (iii) krav fremsat på baggrund af forbrugerbeskyttelseslovgivning eller lignende lovgivning.
    • Såfremt Appen ikke opfylder en gældende garanti, kan du rette henvendelse til Apple, hvorefter Apple refunderer købsprisen for Appen.
    • I det omfang det er tilladt i henhold til gældende lovgivning, har Apple ingen andre garantiforpligtelser i forbindelse med Appen, og eventuelle andre krav, tab, hæftelser, erstatninger, omkostninger og udgifter, der måtte opstå som følge af manglende garantiopfyldelse, er alene vores ansvar, og vi er således eneansvarlige for alle produktgarantier, uanset om garantierne er givet udtrykkeligt eller i medfør af lovgivningen, i det omfang der ikke foreligger en gyldig ansvarsfraskrivelse.
    • Hvis en tredjepart fremsætter krav med påstand om, at din besiddelse eller brug (i overensstemmelse med disse vilkår) af Appen krænker immaterielle rettigheder, ifalder Apple ikke erstatningsansvar over for dig i forhold til det fremsatte krav.
    • Selv om disse vilkår er aftalt mellem dig og os (og ikke Apple), er Apple og Apples datterselskaber begunstigede tredjeparter i forhold til disse vilkår, og Apple Inc. vil, når du har accepteret disse vilkår (og anses for at have accepteret retten), være berettiget til at håndhæve disse vilkår som begunstiget tredjepart.
  • Du erklærer og garanterer, at:
    • du ikke opholder dig og ikke vil komme til at opholde dig i et land, der er omfattet af den amerikanske regerings embargo, eller som af den amerikanske regering betegnes som et ”terrorstøttende” land
    • du ikke er opført på en af den amerikanske regerings lister over forbudte eller begrænsede parter
  • du skal overholde alle relevante tredjeparters aftalevilkår, når du bruger Appen, f.eks. din mobiltelefonudbyders aftale om forbrug af data.

8.21. Vilkår for Google

Hvis den App, du downloader, får adgang til og/eller bruger, downloades fra Google Play, gælder følgende:

Du har ret til at geninstallere Appen et ubegrænset antal gange uden at blive opkrævet yderligere gebyr, men såfremt Appen fjernes fra Google Pay på grund af (a) en påstand om krænkelse eller faktisk krænkelse af en tredjeparts immaterielle rettigheder, (b) en påstand om overtrædelse eller faktisk overtrædelse af tredjepartsrettigheder, eller (c) en påstand eller afgørelse om, at Produktet ikke overholder gældende lovgivning (samlet benævnt ”juridiske begrundelser for at fjerne indhold”), da vil Appen blive fjernet fra alle dele af Google Play, og du vil dermed ikke have ret til eller mulighed for at geninstallere Appen.

Du kan eventuelt også kræve refusion fra Google for køb foretaget i Appen, hvis du er berettiget hertil efter Google Plays refusionspolitik på https://support.google.com/googleplay/answer/2479637?p=play_refund.

Vi giver brugeren en ikke-eksklusiv, global og tidsubegrænset licens til at installere, vise og bruge Appen. ”Brugeren” betyder dig og kan også omfatte, men er ikke begrænset til, en familiegruppe og familiemedlemmer, hvis konti er lagt sammen med henblik på at oprette en familiegruppe. Familiegrupper på Google Play bliver underlagt rimelige begrænsninger, der skal forhindre misbrug af familiedelingsfunktioner.

8.22. Google Maps: De kortdata, vi giver dig adgang til i vores App, er baseret på de aktuelle kortoplysninger, vi har til rådighed, og som kan være leveret af tredjepart, f.eks. gennem inkorporering af et API fra Google Maps, og kan være unøjagtige eller ufuldstændige. Hvis du anvender kortfunktionen, som vi stiller til rådighed via vores App, anerkender og accepterer du samtidig at være bundet af Google Inc.’s Yderligere servicevilkår for Google Maps/Google Earth, der kan ses på https://maps.google.com/help/terms_maps.html.

 

 

ACCEPT AF AFTALEN

Jeg bekræfter, at jeg er mindst 18 år gammel, og at jeg har læst og udtrykkeligt accepterer vilkårene og betingelserne i denne Aftale.

Formular til udnyttelse af fortrydelsesret

Hvis du ønsker at træde tilbage fra denne Aftale, bedes du udfylde nedenstående formular og returnere den til os på følgende adresse (bedes udfyldt):

Formular til udnyttelse af fortrydelsesret

 

Til: LimeBike

Adresse: [Udfyldes]

E-mail: contact@li.me

 

Undertegnede træder hermed tilbage fra den af mig/os (*) indgåede Aftale om levering af følgende Produkter (eller Tjenester):

Ordre på Produkter/Tjenester:

Bestilt den (*) / Modtaget den (*):

Forbrugerens/forbrugernes navn(e):

Forbrugerens/forbrugernes adresse:

Forbrugerens/forbrugernes underskrift(er) (kun ved fremsendelse på papir)

Dato:

(*) Det ikke relevante overstreges.”

 

User Agreement & Terms of Service

Customer Service Contact Information:

Email:

Last Updates to Our User Agreement & Terms of Service: October 1, 2019.

PLEASE READ EACH PROVISION OF THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICES (DEFINED BELOW). THE USE OF OUR SERVICES IS SUBJECT TO YOUR PRIOR EXPRESS ACCEPTANCE OF THIS AGREEMENT.

Table of contents

  1. RENTAL AND USE OF PRODUCTS.
  2. SAFETY.
  3. PAYMENT AND FEES.
  4. TERMS APPLICABLE TO SUBSCRIPTIONS AND AUTORENEWALS.
  5. LIMITED LIABILITY OF LIME; ASSUMPTION OF RISK BY YOU.
  6. SUSPENSION AND TERMINATION.
  7. CONFIDENTIALITY OF INFORMATION; PRIVACY POLICIES.
  8. TERMS OF USE.
  9. ACCEPTANCE OF AGREEMENT.
  10. Model Withdrawal Form.

 

This User Agreement & Terms of Service (collectively, the “Agreement”) is a legally binding agreement between you (“You,” “Your,” or “User”) and Lime Electric Ireland Limited, doing business as LimeBike, and doing business as Lime (“Lime,” “We,” “Us,” or “Our”), an Irish established company, having its offices at South Bank House, Barrow Street, Dublin 4 Ireland, under Company Number 647717.

This Agreement states the material terms and conditions that govern Your use of Our Services.

Our Services are comprised of the following:

1) Our electric bicycles (“Lime-E”), and electric scooters (“Lime-S”). Lime-E and Lime-S are collectively referred to as “Products;”

2) All other related equipment, maintenance, charging of the Products, personnel, mobile applications, other software and information provided or made available by Us; and

3) Use of Our website, available at www.li.me (including any versions optimized for viewing on a wireless or tablet device), Our mobile application (the “App”) and any interactive features, and/or other services that We make available and that post a link to this Agreement.

This Agreement, together with all updates, supplements, additional terms, and all of Our rules and policies collectively constitute this “Agreement” between You and Us.

We agree to allow You to rent the Products, subject to the terms and conditions set forth herein. Unless otherwise indicated, all monetary values set forth in this Agreement shall be deemed to be denominated in Euros.

In some instances, both this Agreement and separate guidelines, rules, or terms of use, setting forth additional or different terms and/or conditions will apply to Your use of the Services (in each such instance, and collectively, “Additional Terms”). Such Additional Terms will be provided to You for your express acceptance. To the extent there is a conflict between this Agreement and any Additional Terms, this Agreement will control unless the Additional Terms expressly state otherwise.

 

  1. RENTAL AND USE OF PRODUCTS.

1.1. You are the Sole User of the Services : You certify and expressly agree that You are the sole renter and You are responsible for compliance with all terms and conditions contained in this Agreement. You understand that when You activate a Product, the Product must be used ONLY BY YOU. You must not allow others to use a Product that You have activated.

1.2. You are At Least 18 Years Old : You represent and certify that You are at least 18 years old. Operation or use of any Products by any minor is expressly prohibited.

1.3. You are a Competent Operator : You represent and certify that You are familiar with the operation of the Product, and You are reasonably competent and physically fit to use the Product. By choosing to ride a Product, You assume all responsibilities and risks for any injuries and/or medical conditions, as detailed further below. You are responsible for determining whether conditions, including rain, snow, hail, ice or electrical storms, and/or any other conditions, whether caused by the weather or otherwise, make it dangerous to operate a Product. You are advised to adjust Your riding behaviour and braking distance to suit all conditions and variables, including weather and traffic.

1.4. Products are the Exclusive Property of Lime : You agree that the Products, and any Lime equipment attached thereto, at all times, remain the exclusive property of Lime. You must not dismantle, write on, or otherwise modify, repair or deface any Products, or any part of any of the Products, or any other Lime equipment in any way. You must not write on, peel, or otherwise modify or deface any sticker on the Products in any way. You must not use any Products for any advertising or commercial purpose.

1.5. Only Use Products Where Allowed : You expressly agree that You will only use the Products in areas where the Products are allowed. You agree that You will not use any Products in any restricted areas (such as cities that prohibit certain Products), and You assume all responsibility and liability for any operation of any Product in any restricted area, including any fines or fees as a result of Your use of any of the Products in any restricted areas. Lime reserves the right to charge You up to €50, if You use any of the Products in any restricted areas. If You leave the Products outside of the authorized area, Lime reserves the right to charge You a €100 retrieval fee, at Lime’s sole and absolute discretion.

1.6. Compliance with Laws : You agree to follow all laws, rules, regulations, and/or ordinances pertaining to the use, riding and/or operation of the Products, including those pertaining to the Products in the area where You are operating the Products, including, without limitation, helmet laws.

You are solely responsible and liable for any violation of any laws, rules, regulations, and/or ordinances while using the Services, including improper riding and/or parking, and you agree that you are solely responsible and liable for any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, lawyers’ fees, judgments, fees (including impounding fees charged by any local government) and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, as a result of your use of any of the Services.

1.7. Payment of Fines and Fees : You agree to pay any fines, fees, penalties, impounding charges, and/or any other charges incurred by Lime, that result from You parking any Product improperly, or as a result of You violating any law, rule, regulation, and/or ordinance while using the Services. 

 

1.8. Prohibited Acts : You expressly certify and agree that you will not:

1.8.1. Operate any Product in violation of any laws, rules, regulations, and/or ordinances, including any and all rules pertaining to riding any Products on sidewalks and/or parking Products.

1.8.2. Operate any Product while carrying any briefcase, backpack, bag, or other item if it impedes Your ability to operate safely the Product.

1.8.3. Use any cellular telephone, text messaging device, portable music player, and/or any other device that may distract You from safely operating any Product.

1.8.4. Operate any Product while under the influence of any alcohol, drugs, medication, and/or any other substance that may impair Your ability to safely operate any Product.

1.8.5. Carry any other person on any of the Products.

1.8.6. Use locking mechanisms other than those provided by Lime.

1.8.7. Park any Product in a manner that does not strictly comply with all applicable laws, rules, and/or regulations. You expressly agree that You are responsible for becoming familiar with any and all applicable laws, rules, and/or regulations in the location that You are operating any Product.

1.8.8. Park or place any Product in a manner that prevents Lime from accessing it. If You violate this Section, Lime may charge You an amount for the loss to Lime occurred from Lime being unable to access the Product and rent such Product to other Users, up to €390, in Our sole and absolute discretion.

1.9. Products are Intended for Only Limited Types of Use : You agree that You will not use any Product for racing, mountain riding, stunt, or trick riding. You agree that You will not operate and/or use any Products on unpaved roads, through water (beyond normal urban riding), or in any location that is prohibited, illegal and/or a nuisance to others. You agree that You will not use any Products for hire or reward, nor use any Products in violation of any law, rule, regulation, and/or ordinance.

1.10. Weight and Cargo Limits : You must not exceed the maximum weight limit for any Products (136 kg) or the cargo carrier/basket on any Products (7 kg), and You must not otherwise use the cargo carrier improperly with regard to type of contents or any visual obstruction or riding impediment. You acknowledge that the front carrier/basket and/or back basket of any Product is intended for light goods only, and that You will not carry people or animals anywhere on any Product.

1.11. No Tampering : You must not tamper with, attempt to gain unauthorized access to, or otherwise use any Services in a manner that does not comply with this Agreement.

1.12. Reporting of Damage or Crashes : You must report any accident, crash, damage, personal injury, stolen or lost Product to Lime as soon as possible. If there is a crash involving personal injury or property damage, or if a Product is stolen, You shall file a report with the local police department within 24 hours.

1.13. You are Responsible for Product Damage : You agree to return any Product to Lime in the same condition in which such Product was rented. You agree that You will be responsible for the cost of repairing and/or replacing any Product that You damage and/or cause damage to. You will not be responsible for normal wear and tear of the Products. If You vandalize any Product, You shall be liable for up to €1,720 for each Lime-E, and €1,290 for each Lime-S, in Lime’s sole and absolute discretion.

1.14. Availability and Usage of Products : You agree and acknowledge that Products may not be available at all times. Products require periodic charging of batteries in order to operate. You agree to use and operate Products safely and prudently and comply with all restrictions and requirements associated with Products, as set forth in any all applicable laws, rules, regulations, and/or ordinances. You understand and agree to the following:

1.14.1. The level of charge power remaining in the Product will decrease with use of the Product (over both time and distance), and that as the level of charge power decreases, the speed and other operational capabilities of the Product may decrease (or cease in their entirety).

1.14.2. The level of charging power in the Product at the time You initiate the rental or operation of Product is not guaranteed and will vary with each rental use.

1.14.3. The rate of loss of charging power during the use of the Product is not guaranteed and will vary based on the Product, road conditions, weather conditions and/or other factors.

1.14.4. It is Your responsibility to check the level of charge power in the Product and to ensure that it is adequate for the ride before initiating operation of the Product.

1.14.5. Lime does not guarantee the distance and/or time that You may operate any Product before it loses charging power completely. The Product may run out of charging power and cease to operate at any time during Your rental of the Product, including before reaching Your desired destination.

  1. SAFETY

2.1. Safety Check : You agree not to ride the Product if there are any noticeable issues, and to immediately notify customer service to alert Lime of any problems.

2.1.1. If at any time, whether prior to, during, or after riding any Product, You discover any defect or notice any other potentially unsafe condition on any Product, no matter how slight, You must not use the Product, or, if You are already riding the Product, You must immediately cease riding when it is safe to do so.

2.1.2. You agree to immediately report the defect or condition to Lime.

2.2. Lost or Stolen Products : If a Product is not returned within 48 consecutive hours, then the Product may be deemed lost or stolen, in Lime’s sole and absolute discretion, and a police report may be filed against You with local authorities. The data generated by the Services’ computer is conclusive evidence of the period of use of the Products by You. You must report any disappearance or theft of any Product to Lime immediately or as soon as possible.

2.3. Helmets; Safety : You acknowledge and accept that You must wear a CE-marked helmet at all times while using any of the Services, Products, and/or related equipment, whether required by law or not.

2.3.1.  You must wear a CE-marked helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions.

2.3.2. If wearing a helmet is required by the laws, rules, regulations and/or ordinances applicable to the area in which the Product is operated, You agree to comply with such laws and regulations at all times.

2.3.3. You expressly acknowledge and agree that You may need to take additional safety measures or precautions not specifically addressed in this Agreement, and You expressly acknowledge and agree that determining whether You must do so is Your sole responsibility - not Lime’s responsibility.

2.4. Routes : You agree that Lime does not provide or maintain places to ride the Products, and that Lime does not guarantee that there will always be a safe place to ride any particular Product. Roads, bicycle lanes, and routes may become dangerous due to weather, traffic, and/or other hazards outside of Lime’s control. Lime shall not be liable for any of the foregoing, without limitation. You are solely responsible for choosing a responsible and safe route. You must obey all laws at all times in choosing a route, and it is Your sole responsibility to be familiar with the applicable laws, rules, regulations, and/or ordinances of the jurisdiction in which You are using Lime’s Services and/or Products.

2.5. Limitations on Rental : You agree that Lime is not a common carrier. Alternative means of public and private transportation are available to the general public and to You individually. Lime provides the Services and Products only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate the Products on their own and who have agreed to all terms and conditions of this Agreement.

  1. PAYMENT AND FEES.

3.1. Fees : You may use the Products on a pay per ride basis or as otherwise in accordance with the pricing described in the App. Once you have registered and set up an account with us, Products may be used by clicking on the payment method you wish to use and then following the prompts that will appear on-screen. You may check and correct any input errors in your payment up until the point at which you submit your payment to us by clicking the "Pay" button or otherwise  agreeing to an obligation to pay for the Products or subscription. Our pricing is exclusive of taxes (such as indirect taxes) and inclusive of other applicable governmental charges.  Lime will charge Your credit card or debit card (collectively, Your “Card”) or other agreed payment methods the amount of the fees as described in this Agreement. After you have paid for the Products or subscription, you will receive an order confirmation from us by email, when the contract between you and us will be formed ("Confirmation").

3.2. Promo Codes : Promo codes (“Discounts”) are one-time offers and can only be redeemed via the App. Lime reserves the right to modify or cancel Discounts at any time. Discounts are limited to one per customer and account and may not be combined with other offers. Discounts are non-transferable and may not be resold.

3.3. Maximum Rental Time and Charges : Maximum rental time is 24 hours. You agree that You will deactivate the Product rental within 24 hours of time that rental of the Product began. You may then rent again. You agree that You are solely responsible for being aware of any elapsed time related to timely locking any Product. The maximum charge is €175 for any Product, all based on a 24-hour period. After return of the Product, You will be charged the accumulated rental charges, or the maximum 24-hour charge; whichever is less. Products not returned (locked and a ride concluded) within 48 hours will be considered lost or stolen, and You may be charged up to €1,720 for each Lime-E, and €1,290 for each Lime-S, and a police report may be filed against You. We may also charge a service fee of €25, in Our sole discretion, for rentals in excess of 24 hours where the Product is not considered lost or stolen.

3.4. Valid Credit Card or Debit Card : You must input a valid Card number and expiration date before You will be registered to use the Services. You confirm that you are authorized to use any Cards you provide to us. You authorize Lime to charge the Card for all fees incurred by You. If You dispute any charge on Your Card account, then You must contact Lime as soon as possible after becoming aware of the charge and provide to Lime all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times. You agree to immediately inform Lime of all changes relating to Your Card.

3.5. Pick Up Fees : If You are unable to return any Product to a valid area ( i.e., You deactivate a Product on private property, a locked community, and/or any other unreachable area), and request that the Product be picked up by Lime, then We, in Our sole and absolute discretion, may charge You a pick-up fee up to €105. If any Product accessed under Your account is abandoned without notice, You will be responsible for all fees until the Product is recovered and deactivated, plus a service charge of up to €150.00, to recover the Product. Fees are subject to change in Lime’s sole and absolute discretion, and without notice to You.

3.6 Cancellation: You normally have the right to cancel a contract within 14 days after the date we send you a Confirmation. However, you expressly acknowledge and agree that, whether you pay for the Products on a pay per ride basis or as part of a subscription, if you use the Products within the 14-day period, you will have no right to change your mind and cancel (or claim any refund) under the consumer contracts applicable regulations once it has happened. If you cancel before then (and within the 14-day period), you will receive a full refund of the charges paid for the Service in accordance with our refunds policy (see below).

To exercise your right of withdrawal, you must inform Us at support@li.me of your decision to withdraw from the Agreement by means of an unambiguous notification (for example, letter sent by post, fax or e-mail). You can use the withdrawal form attached to this Agreement.

3.7 Refunds: If you cancel a payment within the 14-day cooling-off period set out in section 3.6 above, we will process any refund due to you as soon as possible and, in any case, within 14 days after you notify us of cancellation. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

  1. TERMS APPLICABLE TO SUBSCRIPTIONS AND AUTORENEWALS.

4.1. Generally : To purchase access and use of any subscriptions offered through the Services, You must be at least eighteen (18) years of age or the applicable age of majority in Your jurisdiction of residence. Prior to the purchase and/or rental of any Products or Services, You must provide us with a valid Card number and associated payment information including all of the following: (i) Your name as it appears on the Card, (ii) Your Card number, (iii) the Card type, (iv) the date of expiration, and (v) any activation numbers or codes needed to charge Your Card or otherwise use a valid gift card. By submitting that information to us or our third party credit card processor, You agree that You authorize us and/or our processor to charge Your Card at our convenience but within thirty (30) days of Card authorization. For any Product subscription that You order on the Services, You agree to pay the price set out in the App (including any sales taxes and surcharges) as of the time You submit the subscription. Lime will automatically bill Your Card or other form of payment submitted as part of the subscription process for such subscription price. We may offer a number of membership plans, including special promotional plans or memberships with differing conditions and limitations. Any materially different terms from those described in this Agreement will be disclosed at Your sign-up or in other communications made available to You, for your acceptance. Some promotional memberships may be offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend Our offered membership plans.

4.2. Subscription Term & Termination : Except in the event of a free trial offer, Your subscription will commence as of the date You receive Confirmation from us by email. Your subscription will continue in full force for the length of the subscription term You specifically purchased or on a month-to-month term and will automatically continue until such time as You cancel the subscription (the “Subscription Term”). By providing Your payment method information for Your subscription, You are agreeing to pay a subscription fee (and any applicable taxes and service fees (collectively, “Fees”), that will automatically continue, at the then current rate, unless You cancel prior to the expiration of the current Subscription Term. The Fees will be charged to Your original payment method automatically at the beginning of Your Subscription Term, and at the beginning of each additional Subscription Term thereafter on the calendar day corresponding to the commencement of Your current Subscription Term, unless You cancel Your subscription, or Your account is suspended or terminated pursuant to this Agreement.

In the event that You cancel a subscription in the middle of Your Subscription Term, You will not be entitled to receive a refund for the unused portion of the remainder of that Subscription Term.

4.3. Changes to Subscription Fees : Lime reserves the right to change the pricing of subscription at any time, subject to notify You with a sufficient prior notice. In the event of a price change, Lime will post the new pricing on the Services and notify You in advance by sending an email to the address You have registered for Your account. You consent to our ability to change our pricing and the details of our subscription packages through an electronic communication to You. If You do not wish to accept a price or subscription package change made by us, You may cancel Your subscription before the changes come into effect as described below, in which case we will give you a pro-rated refund of the advance charges already paid by you, based on the unexpired portion of the then-current subscription period . If you do not cancel Your subscription, You will be deemed to have consented to the price/subscription package change and authorize Lime to charge the new Fees to Your payment method.

4.4. Cancellation of Subscription Membership : You have the right to cancel Your subscription membership at any time upon notice to Lime. To cancel Your subscription membership: open Your wallet in the Lime App, and click "Manage," then click "Cancel Membership." There are no refunds or credits for partial months. If you cancel Your Subscription, You may continue to use the Services until the expiry of Your current Subscription Term, after which You will lose access to the areas of the Services designated for subscription members only. This could include any credit and other data and analyses that have been displayed during Your subscription membership.

4.5. Cancellation by Us : Lime will have the right, upon written reasonable notice to You, to terminate this Agreement, and suspend Your access to the subscription, if: (a) You fail to pay Lime any amount due under this Agreement; and/or (b) You materially breach any term or condition of this Agreement. Lime shall have the right to terminate this Agreement and suspend Your access to the subscription with or without cause, upon thirty (30) days written notice to You in which case You will no longer be charged for access to the subscription. Upon the expiration or termination of this Agreement for any reason, Your access to, and use of, the subscription will terminate.

You agree that, if We cancel your rental of Products and/or your subscription, Your sole and exclusive remedy is either that: (a) We will issue a credit to Your Card account in the amount charged for the fees you have already paid in connection with the Products or subscription but which you have not been able to use (if Your Card has already been charged) ; or (b) We will not charge Your Card.

4.6. Free Trials/Promotional Offerings : We may offer promotional trial subscriptions to access the Services for free for a limited time or at special discounted prices. If You sign up for a trial use, Your rights to use the Services are limited by the terms of such trial and will terminate or renew on the terms of Your trial arrangement and/or any applicable Additional Terms. Please be aware that when You sign up for a free trial, You will be required to provide Your Card number and Lime will confirm Your Card is valid. When We process Your Card, some credit card companies may place a temporary hold on Your account for Your first payment. Please contact Your Card company if You have questions. Please note that We do not provide price protection or refunds in the event of a price drop or other promotional offering.

Once your free trial ends, we or a third party payment processor will begin billing your designated payment method on a recurring basis for your subscription, unless you cancel your subscription prior to the end of your free trial. If your free trial ends and your subscription begins, your subscription will autorenew and you will be billed on a recurring basis for your each subscription until you cancel. Instructions for cancelling your membership subscription are described above. Please note that you will not receive a notice from us that your free trial has ended or that the paid portion of your subscription has begun.

4.7. Modifications to Prices or Billing Terms : The purchase and/or rental of Products and/or Services is subject to availability. Products and Services displayed on the services may not be available at all times in the area which you are located and may be substituted or discontinued at any time. Lime reserves the right, at any time, to change its prices and billing methods for services, subject to your cancellation rights set out in section 4.3.

 4.8. Account Registration And Security : You understand that You will need to create an account to have access to the Services. You will: (a) provide true, accurate, current and complete information about You as prompted by the Services’ registration or subscription page (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If You provide any information that is untrue, inaccurate, not current or incomplete, or Lime has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Lime has the right to suspend or terminate Your account and refuse any and all current or future use of the Services (or any portion thereof). You are entirely responsible for the security and confidentiality of Your password and account. Furthermore, You are entirely responsible for any and all activities that occur under Your account. You will not share Your account information or Your user name and password with any third party or permit any third party to logon to the Services using Your account information. You agree to immediately notify us of any unauthorized use of Your account or any other breach of security of which You become aware. You are responsible for taking precautions and providing security measures best suited for Your situation and intended use of the Services. Please note that anyone able to provide Your personally identifiable information will be able to access Your account so You should take reasonable steps to protect this information.

  1. LIMITED LIABILITY OF LIME; ASSUMPTION OF RISK BY YOU.

5.1. Limited Liability : Nothing in these terms shall limit or exclude our liability to you:

5.1.1          for death, personal injury, atypical or unpredictable damage caused by our negligence;

5.1.2          for fraudulent misrepresentation;

5.1.3          for damage caused by our gross negligence or intent,

5.1.4          for negligent breaches of a main contractual obligation,

5.1.5          for any other liability that, by law, may not be limited or excluded.

 

  1. SUSPENSION AND TERMINATION.

6.1    We may, from time to time, with or without prior notice, temporarily suspend the operation of any Service (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

6.2    We may, with or without prior notice, terminate any contract or suspend and/or terminate any Service and/or your use of your account in the event that:

6.2.1     you have breached any of these terms; or

6.2.2     you fail to pay any correctly billed charges when due.

6.3    If you have breached these terms, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:

6.3.1     issue of a warning to you;

6.3.2     immediate, temporary or permanent withdrawal of your right to use any Service or Products;

6.3.3     legal proceedings against you for reimbursement of all recoverable loss and damage resulting from the breach; and/or

6.3.4     disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited, and we may take any other action we deem appropriate.

6.4    Upon termination of your rental of Products, your subscription or your account, for any reason (including where, in accordance with these terms, you cancel or do not renew your subscription):

6.4.1     all rights granted to you under these terms will immediately cease;

6.4.2     you must promptly discontinue all use of the relevant Service and/or Products; and

6.4.3     you must pay us all outstanding amounts that you owe us.

  1. CONFIDENTIALITY OF INFORMATION; PRIVACY POLICIES.

Information Kept According to Privacy Policy : All personally identifiable information that is held by Lime and pertains to You, including all names, addresses, phone numbers, email addresses, Card numbers, and/or pass numbers, will be kept by Lime in accordance with its Privacy Policy.

  1. TERMS OF USE.

8.1. Limitation on Availability of Services : Lime makes every effort to provide the Services 365 days per year, but We do not guarantee that the Services will be available at all times, as force majeure events or other circumstances might prevent Lime from providing the Services. Access to the Services is also conditioned on the availability of Products. Lime does not represent or warrant the availability of any Services or the availability of any Products at any time. You agree that Lime may require You to return a Product at any time.

8.2. Access License : Subject to Your strict compliance with this Agreement and the Additional Terms, Lime grants You a limited, revocable, non-exclusive, non-assignable, non-transferable license to download (temporary storage only), display, view, use, play, and/or print one copy of the Content (excluding source and object code in raw form or otherwise, other than as made available to access and use to enable display and functionality) on a personal computer, mobile phone or other wireless other Internet enabled Device (each, a “Device”) for Your personal, non-commercial use only. This license does not include any resale or commercial use of the Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. Except as expressly permitted herein, the Services and/or any portion of the Services may not be reproduced, sold, resold, visited or otherwise exploited for any purpose without Lime’s express written consent. Any unauthorized use automatically terminates the permissions and/or licenses granted by Us to You. The foregoing limited license: (i) does not give You any ownership of, or any other intellectual property interest in, any Content, and (ii) may be immediately suspended or terminated for any reason, in Lime’s sole discretion, and without advance notice or liability.

8.3. Copyright and Ownership : All of the content featured or displayed on the Services, including, without limitation, text, graphics, photographs, images, moving images, sound, and illustrations (“Content”), is owned by Lime, its licensors, vendors, agents and/or its Content providers. All elements of the Services, including, without limitation, the general design and the Content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights. The Services may only be used for the intended purpose for which such Services is being made available. Except as permitted by copyright law, You may not modify any of the materials and You may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Services. Except as authorized under the copyright laws, You are responsible for obtaining permission before reusing any copyrighted material that is available on the Services. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding Your use of the Services. The Services, its Content and all related rights shall remain the exclusive property of Lime or its licensors, vendors, agents, and/or its Content providers unless otherwise expressly agreed. You will not remove any copyright, trademark or other proprietary notices from material found on the Services.

8.4. Trademarks/No Endorsement : All trademarks, service marks and trade names of Lime used herein (including but not limited to: LimeBike name, LimeBike corporate logo, Lime name, Lime corporate logo, the Services name, the Services design, and/or any logos) (collectively “Marks”) are trademarks or registered trademarks of Lime or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Lime trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Services, without Lime’s prior written consent. You shall not use Lime’s name or any language, pictures or symbols which could, in Lime’s judgment, imply Lime’s endorsement in any (i) written or oral advertising or presentation, or (ii) brochure, newsletter, book, or other written material of whatever nature, without prior written consent.

8.5. Solicited Submission Policy : Where Lime has specifically invited or requested submissions or comments, Lime encourages You to submit content (e.g., comments to blog posts, participation in communities, tips, etc.) to Lime that You have created for consideration in connection with the Site (“User Submissions”). User Submissions remains the intellectual property of the individual user. By posting content on our Site, You expressly grant Lime a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide, fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, perform and display such content and Your name, voice, and/or likeness as contained in Your User Submission, in whole or in part, and in any form throughout the world in any media or technology, whether now known or hereafter discovered, including all promotion, advertising, marketing, merchandising, publicity and any other ancillary uses thereof, and including the unfettered right to sublicense such rights, in perpetuity. Any such User Submissions are deemed non-confidential and Lime shall be under no obligation to maintain the confidentiality of any information, in whatever form, contained in any User Submission.

8.6. Inappropriate User Submissions : Lime does not encourage, and does not seek, User Submissions that result from any activity that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to You, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; or (iii) may constitute a crime or tort. You agree that You have not and will not engage in any of the foregoing activities in connection with producing Your User Submission. Without limiting the foregoing, You agree that in conjunction with Your submission, You will not inflict emotional distress on other people, will not humiliate other people (publicly or otherwise), will not assault or threaten other people, will not enter onto private property without permission, will not impersonate any other person or misrepresent Your affiliation, title, or authority, and will not otherwise engage in any activity that may result in injury, death, property damage, and/or liability of any kind. Lime will reject any User Submissions in which Lime believes, in its sole and absolute discretion, that any such activities have occurred. If notified by You of a submission that allegedly violates any provision of this Agreement, Lime reserves the right to determine, in its sole and absolute discretion, if such a violation has occurred, and to remove any such submission from the Services at any time and without notice.

8.7. Inappropriate Material : You are prohibited from using the Services to post or send any unlawful, infringing, threatening, defamatory, obscene, pornographic or profane material or any material that infringes or misappropriates third party intellectual property or could constitute or encourage conduct that would be considered a criminal offense or otherwise violate any law. You further agree that sending or posting unsolicited advertisements or “spam” on or through the Services is expressly prohibited by this Agreement. In addition to any remedies that We may have at law or in equity, if We determine, in our sole and absolute discretion, that You have violated or are likely to violate the foregoing prohibitions or any applicable rules or policies linked to in this Agreement, We may take any action We deem necessary to cure or prevent the violation, including, without limitation, banning You from using the Services and/or the immediate removal of the related materials from the Services at any time without notice. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

8.8. Access and Interference : You agree that You will not use any robot, spider, scraper or other automated means to access the Services for any purpose without our express written permission. Additionally, You agree that You will not: (i) take any action that imposes, or may impose, in Our sole and absolute discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the site or any activities conducted on the Services; or (iii) bypass any measures We may use to prevent or restrict access to the Services.

8.9. Right to Takedown Content : Except as disclosed in our Privacy Policy, We will not monitor, edit, or disclose the contents of Your e-mail or Content posted to the Services unless required in the course of normal maintenance of the Services and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Lime or the Services; (2) protect and defend the rights or property of Lime, the Services, or the users of the Services; or (3) act in an emergency to protect the personal safety of our users, the Services, or the public. Users shall remain solely responsible for the content of their messages and Lime shall have no obligation to prescreen any such content. However, We shall have the right in Our sole and absolute discretion to edit, refuse to post or remove any material submitted to or posted on the Services at any time without notice. Without limiting the foregoing, We shall have the right to remove any material that We find to be in violation of the provisions hereof or otherwise objectionable, and the additional right to deny any user who fails to conform to any provision of this Agreement access to the Services or any part thereof.

8.10. User Published Content : User published Content and User Submissions do not represent the views of Lime or any individual associated with Lime, and We do not control this Content. In no event shall You represent or suggest, directly or indirectly, Lime’s endorsement of user published Content. Lime does not vouch for the accuracy or credibility of any user published Content on our Services or User Submissions published through our Services, and do not take any responsibility or assume any liability for any actions You may take as a result of reviewing any such user published Content or User Submission. Through Your use of the Services and Services, You may be exposed to Content that You may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals.

8.11. Third Party Links : From time to time, the Services may contain links to websites that are not owned, operated or controlled by Lime or its affiliates. All such links are provided solely as a convenience to You. If You use these links, You will leave the Services. Neither We nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither We nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that You may obtain from using any other websites. If You decide to access any other websites linked to or from the Services, You do so entirely at Your own risk.

8.12. Transactional Partners : In some cases, We partner with another company to co-promote their services within our Services. In these cases, You are transacting directly with the other party. On those pages or locations, the transactional partners’ brand is clearly visible and their agreements are posted. When using these partner pages, You are bound by the partner agreement in addition to remaining bound by this Agreement. When there is a conflict between this Agreement and the partner’s agreement, Our Agreement will prevail.

8.13. Representations on User Submissions: You represent and warrant that Your User Submissions and all elements thereof are (a) owned or controlled solely and exclusively by You, You have prior written permission from the rightful owner of the content included in Your User Submissions, or You are otherwise legally entitled to grant Lime all of the rights granted herein; and (b) Lime’s use of Your User Submissions as described or contemplated herein do not and will not infringe on the copyrights, trademark rights, publicity rights or other rights of any person or entity, violate any law, regulation or right of any kind whatsoever, or otherwise give rise to any actionable claim or liability, including, without limitation, rights of publicity and privacy, and defamation. Furthermore, You shall be solely responsible for Your own User Submissions and the consequences of posting or publishing them.

8.14. Wireless Features : The Services may offer certain features and services that are available to You via Your wireless Device. These features and services may include the ability to access the Services’ features and upload content to the Services, receive messages (including text and SMS messages) from the Services, and download applications to Your wireless Device (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by Your carrier to participate in Wireless Features. Fees and charges may appear on Your wireless bill or be deducted from Your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with Your carrier or wireless Device. You should check with Your carrier to find out what plans are available and how much they cost. Contact Your carrier with questions regarding these issues. You confirm that You are the current subscriber and/or customary user of the mobile number registered with the Services and authorized to incur any message or data charges that may be charged by Your carrier. You are strictly prohibited from registering a mobile number that is not Your own. If We discover that any information provided is false or inaccurate, We may hold, suspend or terminate Your access to the Services at any time. Your participation in the Services are completely voluntary.

8.15. Force Majeure : Neither Lime nor You shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including, without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of common carriers.

8.16. General : This Agreement shall be governed by the laws of Austria.  You consent to the jurisdiction of the Austrian courts.

8.17. Dispute Resolution : The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest and we are required to inform you that you may use it if there is a dispute that cannot be resolved between you and us.

8.18. Updates to Terms : As our Services evolve, the terms and conditions under which we offer services may be modified, provided that we will not, unless you agree, make any changes in respect of any Services you have already paid for that would significantly reduce the type or level of service you receive (except if we need to do so for security, legal or regulatory reasons). We will always give you as much notice as we reasonably can of such significant changes on the understanding that you have the option of accepting them or cancelling a subscription without penalty, in which case, you should notify us that you wish to cancel your subscription (see Section 4.4 Cancellation of Subscription). If you do not cancel your subscription before the date on which the changes come into effect (which we will notify to you), this will mean that you have accepted them.

8.19. Contact Us . If You have any questions or comments on this Agreement or our Services, We invite You to contact Us at contact@li.me and cc legal@li.me.

8.20. Terms Applicable For Apple iOS : If the App that you download, access and/or use is downloaded from the App Store operated by Apple Inc. ("Apple"):

  • your licence to use the App is limited to a non-transferable licence to use the App on an Apple-branded device owned or controlled by you and as permitted by Apple’s usage rules published in its App Store terms of service, except that the App may be accessed, acquired and used by other accounts associated with you via Family Sharing or volume purchasing;
  • you acknowledge and agree that:
    • Apple has no obligation at all to provide any support or maintenance services in relation to the App. If you have any maintenance or support questions in relation to the App, please contact us, not Apple, using the Contacting us details in these terms;
    • we, not Apple, are responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of the App, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation;
    • in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you;
    • to the maximum extent permitted by applicable law, Apple will have no other warranty obligations whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs and expenses attributable to any failure to conform to any warranty will be our sole responsibility and we are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed;
    • in the event of any claim by a third party that your possession or use (in accordance with these terms) of the App infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim; and
    • although these terms are entered into between you and us (and not Apple), Apple and its subsidiaries are third party beneficiaries of these terms and, upon your acceptance of these terms, Apple Inc. (and will be deemed to have accepted the right) to enforce these terms against you as a third party beneficiary thereof;
  • you represent and warrant that:
    • you are not, and will not be, located in any country that is the subject of a United States Government embargo or that has been designated by the United States Government as a "terrorist supporting" country; and
    • you are not listed on any United States Government list of prohibited or restricted parties; and
  • you must comply with any applicable third party terms of agreement when using the App, such as your mobile phone provider's data usage agreement.

8.21: Terms Applicable For Google

If the App that you download, access and/or use is downloaded from Google Play:

You are allowed unlimited reinstalls of the App without any additional fee, provided that if the App is removed from Google Pay due to (a) an allegation of infringement, or actual infringement, of any third party Intellectual Property Right; (b) an allegation of, or actual violation of, third party rights; or (c) an allegation or determination that such Product does not comply with applicable law (collectively "Legal Takedowns") then the App will be removed from all portions of Google Play and you will no longer have a right or ability to reinstall the App.

You may also be able to claim a refund from Google for purchases made in the App if you qualify under the Google Play refund policy at https://support.google.com/googleplay/answer/2479637?p=play_refund.

We grant to the User a nonexclusive, worldwide, and perpetual license to perform, display, and use the App. The "User" means you and may also include, but is not limited to, a family group and family members whose accounts are joined together for the purpose of creating a family group. Family groups on Google Play will be subject to reasonable limits designed to prevent abuse of family sharing features.

8.22. Google Maps : The map data that We provide to You in our App is based on the current map information available to us which may be provided by a third party such as through the incorporation of the Google Maps API, and may be inaccurate or incomplete. If You utilize map functionality We make available through our App, You acknowledge and agree to be bound by Google, Inc.’s Google Maps/Google Earth Additional Terms of Service, available at https://maps.google.com/help/terms_maps.html .

 

ACCEPTANCE OF AGREEMENT

I certify that I am at least 18 years old, and that I have read and expressly agree to the terms and conditions set forth in this Agreement.

 

 

Model Withdrawal Form

If You wish to withdraw from this Agreement, please fill in the form below and send it back to Us at the following address (please complete):

Model Withdrawal Form

 

To : LimeBike

Address: [please complete]

E-Mail: contact@li.me

 

Hereby I/we (*) withdraw from the Agreement concluded by me/us (*) for the provision of the following Products (or Services) :

Products/Services order on :

Ordered on (*) / received on (*):

Name(s) of the consumer(s):

Address of the consumer(s):

Signatures of the consumer(s) (only in case of notification on paper)

Date:

(*) Delete as applicable.”

 

Contrat d’utilisation et Modalités de service

Coordonnées du service à la clientèle :

Email:

Dernières mises à jour de notre Contrat d’utilisation et de nos Modalités de service : 1 octobre 2019.

VEUILLEZ LIRE ATTENTIVEMENT CHAQUE DISPOSITION DU PRÉSENT CONTRAT. IL ÉNONCE LES TERMES ET CONDITIONS JURIDIQUEMENT CONTRAIGNANTS POUR VOTRE UTILISATION DES SERVICES (DÉFINIS CI-DESSOUS). L'UTILISATION DE NOS SERVICES EST SOUMISE À VOTRE ACCEPTATION EXPRESSE ET PRÉALABLE DU PRÉSENT CONTRAT.

Le présent Contrat d’utilisation et les Modalités de service (collectivement désignés ci-après le « Contrat ») est un accord juridiquement contraignant entre vous (« Vous », « Votre » ou « Utilisateur ») et Lime Electric Ireland Limited, qui rce ses activités sous le nom de LimeBike, ainsi que sous le nom de Lime (« Lime », « Nous », ou « Notre/Nos »), une entreprise basée en Irlande, sous le numéro d'entreprise 647717.

Le présent Contrat énonce les principales modalités et conditions qui régissent votre utilisation de nos services.

Nos services comprennent ce qui suit :

1) Nos vélos électriques (« Lime-E »), et nos trottinettes électriques (« Lime-S »). Lime-E et Lime-S sont collectivement désignés par « Produits » ;

2) Tout autre équipement, service d’entretien ou de recharge des Produits, toutes applications personnelles, mobiles, tous autres logiciels et informations connexes que nous fournissons ou mettons à votre disposition ; et

3) L’utilisation de notre site web, disponible à l'adresse www.li.me (y compris toute version optimisée pour une visualisation sur un appareil sans fil ou sur tablette), Notre application mobile (l’« Application ») et toutes les fonctions interactives et/ou autres services que nous mettons à disposition et qui affichent un lien vers le présent Contrat.

Le présent Contrat, ainsi que toutes ses mises à jour, tous ses avenants, toutes les conditions supplémentaires et nos règles et politiques constituent ensemble le présent « Contrat » entre vous et nous.

Nous vous autorisons à louer les Produits, sous réserve des termes et conditions énoncés aux présentes. Sauf indication contraire, toutes les valeurs monétaires indiquées dans le présent Contrat sont réputées libellées en euros.

Dans certains cas, tant le présent Contrat que les lignes directrices, règles ou conditions d’utilisation distinctes énonçant des modalités supplémentaires ou différentes s'appliqueront à votre utilisation des services (dans chacun de ces cas, et collectivement désignés les « Modalités supplémentaires »). Ces Modalités supplémentaires seront soumises à votre acceptation expresse. En cas de conflit entre le présent Contrat et toute modalité supplémentaire, le présent Contrat s’appliquera à moins que les Modalités supplémentaires n’indiquent expressément le contraire.

 

  1. LOCATION ET UTILISATION DES PRODUITS.

1.1. Vous êtes le seul utilisateur des services : Vous certifiez et acceptez expressément être le seul loueur et être responsable du respect de tous les termes et conditions énoncés dans le présent Contrat. Vous reconnaissez que lorsque vous activez un Produit, celui-ci ne doit être utilisé QUE PAR VOUS. Vous ne devez pas permettre à d'autres personnes d'utiliser un Produit que Vous avez activé.

1.2. Vous êtes âgé(e) d’au moins 18 ans : Vous déclarez et certifiez être âgé(e) d’au moins 18 ans. L'exploitation ou l'utilisation d’un Produit par un mineur est expressément interdite.

1.3. Vous êtes un Usager compétent : Vous déclarez et certifiez bien connaître le fonctionnement du Produit, et être raisonnablement compétent et physiquement apte à l’utiliser. En choisissant de rouler avec un Produit, Vous en assumez toutes les responsabilités et tous les risques en cas de blessures ou de problèmes médicaux, tel qu'indiqué ci-dessous. Il Vous incombe de déterminer si certaines conditions météorologiques, y compris la pluie, la neige, la grêle, le verglas ou les orages, et/ou toute autre condition, qu'elles soit causées par le mauvais temps ou par un autre élément, rendent l'utilisation d’un Produit dangereuse. Nous Vous conseillons d’adapter Votre comportement de conduite et Votre distance de freinage en fonction de toutes les conditions et variables, y compris les conditions météorologiques et la circulation.

1.4. Les Produits sont la propriété exclusive de Lime : Vous convenez que les Produits et tout équipement de Lime qui y est associé demeurent à tout moment la propriété exclusive de Lime. Il Vous est interdit de démonter, recouvrir d’inscriptions ou modifier, réparer ou dégrader de quelque façon que ce soit les Produits, ou une quelconque partie de ceux-ci, ou tout autre équipement de Lime de quelque façon que ce soit. Il Vous est interdit de recouvrir d’inscriptions, de gratter, modifier ou déformer de quelque manière que ce soit les autocollants apposés sur les Produits. Il Vous est interdit d’utiliser un Produit à des fins publicitaires ou commerciales.

1.5. Utilisation des Produits uniquement là où ils sont autorisés : Vous acceptez expressément de n'utiliser les Produits que dans les zones où ils sont autorisés. Vous acceptez de ne pas utiliser de Produits dans les zones d'accès restreint (telles que les villes qui interdisent certains Produits) et Vous assumez l’entière responsabilité de l'utilisation d’un produit dans toute zone d'accès restreint, y compris les amendes ou les frais découlant de votre utilisation des Produits dans toute zone d’accès restreint. Lime se réserve le droit de Vous facturer jusqu'à 50 €, si Vous utilisez l’un des Produits dans une zone restreinte. Si Vous laissez les Produits en dehors de la zone autorisée, Lime se réserve le droit, à sa seule et entière discrétion, de Vous facturer des frais de récupération de 100 €.

1.6. Respect des lois : Vous acceptez de respecter toutes les lois, règles, réglementations et/ou ordonnances relatives à l'utilisation, la conduite et/ou l’exploitation des Produits, y compris celles relatives aux Produits dans la zone où Vous utilisez les Produits, en ce compris, sans limitation, les lois relatives à l’utilisation d’un casque.

Vous êtes seul(e) responsable de toute violation des lois, règles, règlements et/ou ordonnances lors de l’utilisation des Services, y compris le stationnement et/ou la conduite inappropriés, et Vous convenez que Vous êtes seul(e) responsable de toutes les conséquences, réclamations, demandes, causes d'action, pertes, dettes, dommages, blessures, coûts et dépenses, pénalités, honoraires d’avocats, jugements, indemnités (y compris les frais de saisie facturés par toute administration locale) et/ou déboursement de quelque nature que ce soit, prévisibles ou imprévisibles, connus ou inconnus, résultant de Votre utilisation de l’un des Services.

1.7. Paiement des amendes et des frais : Vous acceptez de payer toutes amendes, tous frais, pénalités, frais de saisie, et/ou tous autres frais encourus par Lime, qui résultent du stationnement incorrect d'un Produit ou d'une violation par Vous d’une loi, d’une règle, d’un règlement et/ou d’une ordonnance pendant Votre utilisation des Services.

1.8. Actes interdits : Vous certifiez et convenez expressément de ne pas :

1.8.1. Utiliser un Produit en violation des lois, règles, règlements et/ou ordonnances, y compris toutes les règles relatives à l'utilisation d’un Produit sur les trottoirs et/ou le stationnement des Produits.

1.8.2. Utiliser n'importe quel Produit en transportant une mallette, un sac à dos, un sac ou tout autre article s’il Vous empêche d'utiliser le Produit en toute sécurité.

1.8.3. Utiliser un téléphone mobile, un appareil de messagerie textuelle, un lecteur de musique portable et/ou tout autre appareil qui pourrait Vous distraire et Vous empêcher d’utiliser de manière sûre un Produit.

1.8.4. Utiliser un Produit sous l'influence de l'alcool, de drogues, de médicaments et/ou de toute autre substance susceptible de nuire à Votre capacité d'utiliser un Produit en toute sécurité.

1.8.5. Transporter toute autre personne sur l’un des Produits.

1.8.6. Utiliser des mécanismes de verrouillage autres que ceux fournis par Lime.

1.8.7. Garer tout Produit d'une manière qui n'est pas strictement conforme à toutes les lois, règles et/ou réglementations applicables. Vous convenez expressément qu'il Vous incombe de Vous familiariser avec l'ensemble des lois, règles et/ou règlements applicables dans la zone où Vous utilisez un Produit.

1.8.8. Garer ou placer un Produit de manière à empêcher Lime d'y accéder. Si Vous violez les dispositions du présent article, Lime peut Vous facturer un montant pour la perte subie par Lime du fait de son impossibilité d’accéder au Produit et de le louer à d’autres usagers, jusqu'à 390 €, à Notre seule et entière discrétion.

 

1.9. Les Produits ne sont destinés qu'à des types d'utilisation limités : Vous acceptez de Vous abstenir d’utiliser un Produit pour faire une course, du tout terrain, des cascades ou pour effectuer des figures. Vous vous engagez à ne pas utiliser les Produits sur des routes non revêtues, dans l'eau (au-delà de la conduite urbaine normale), ou en tout endroit interdit, illégal et/ou où Vous pouvez déranger autrui. Vous acceptez de ne pas utiliser de Produits pour le compte d'autrui, ni d'utiliser des Produits en violation d’une loi, d’une règle, d’un règlement et/ou d’une ordonnance.

1.10. Limites de poids et de cargaison : Il Vous est interdit de dépasser la limite de poids maximale pour les Produits (136 kg) ou le porte-bagages/panier sur les Produits (7 kg), et il Vous est interdit d’utiliser le porte-bagages de façon inappropriée si le type de contenu ou un élément visuel obstrue ou fait obstacle à la conduite. Vous reconnaissez que le porte-bagages avant et/ou le panier arrière de tout Produit est destiné uniquement aux marchandises légères, et qu’il Vous sera interdit de transporter des personnes ou des animaux sur un Produit.

1.11. Interdiction d’altération : Il Vous est interdit d’altérer, de tenter d’obtenir un accès non autorisé ou d’utiliser les services d'une manière non conforme au présent Contrat.

1.12. Signalement de dommages ou d'accidents : Vous devez signaler à Lime tout accident, chute, dégât, dommage corporel, vol ou perte de Produit dans les plus brefs délais. En cas d'accident entraînant des dommages corporels ou des dommages matériels, ou en cas de vol d’un Produit, Vous devez faire une déclaration auprès du service de police local dans les 24 heures.

1.13. Vous êtes responsable des dommages causés au Produit : Vous acceptez de retourner tout produit à Lime dans le même état que celui dans lequel le Produit a été loué. Vous acceptez d’être responsable des frais de réparation et/ou de remplacement de tout Produit que Vous endommagez directement ou indirectement. Vous ne serez pas responsable de l'usure normale des Produits. Si Vous vandalisez un Produit, Vous serez tenu(e) pour responsable à hauteur de 1 720 € pour chaque Lime-E, et de 1 290 € pour chaque Lime-S, à la seule et entière discrétion de Lime.

1.14. Disponibilité et utilisation des Produits : Vous acceptez et reconnaissez que les Produits peuvent ne pas être disponibles à tout moment. Les Produits ont besoin d’une recharge périodique des batteries pour fonctionner. Vous acceptez d'utiliser et d'exploiter les Produits en toute sécurité et avec prudence et de Vous conformer à toutes les restrictions et exigences qui y sont associées, telles qu'énoncées dans toutes les lois, règles, réglementations et/ou ordonnances applicables. Vous reconnaissez et acceptez ce qui suit :

1.14.1. Le niveau de puissance de charge restant dans le Produit diminuera avec son utilisation (dans le temps et sur la distance), et à mesure que le niveau de puissance de charge diminue, la vitesse et les autres capacités opérationnelles du Produit peuvent diminuer (ou cesser totalement).

1.14.2. Le niveau de puissance de charge du Produit au moment où vous louez le Produit ou commencez à l’utiliser n’est pas garanti et variera en fonction de chaque usage de location.

1.14.3. Le taux de perte de puissance de charge pendant l'utilisation du produit n'est pas garanti et varie en fonction du Produit, de l'état des routes, des conditions météorologiques et/ou d'autres facteurs.

1.14.4. Il est de Votre responsabilité de vérifier le niveau de puissance de charge du Produit et de Vous assurer qu’il est adéquat pour le trajet avant de mettre le Produit en service.

1.14.5. Lime ne garantit pas la distance qu’un Produit pourra tenir et/ou sa durée d’utilisation avant qu'il ne perde complètement sa capacité de charge. Le Produit peut s’épuiser et cesser de fonctionner à tout moment pendant la durée de Votre location du Produit, y compris avant d'atteindre la destination souhaitée.

  1. SÉCURITÉ

2.1. Contrôle de sécurité : Vous acceptez de ne pas utiliser le Produit en cas de problèmes perceptibles, et d'en aviser immédiatement le service à la clientèle de Lime.

2.1.1. Si, à un moment donné, que ce soit avant, pendant ou après la conduite d’un Produit, Vous découvrez un défaut ou remarquez toute autre condition potentiellement dangereuse sur un Produit, aussi légère soit-elle, Vous devez vous abstenir d’utiliser le Produit, ou, si Vous l’utilisez déjà, Vous devez immédiatement cesser sa conduite s’il est possible de le faire en toute sécurité.

2.1.2. Vous acceptez de signaler immédiatement le défaut ou la condition à Lime.

2.2. Produits perdus ou volés : Si un Produit n’est pas retourné dans un délai consécutif de 48 heures, le Produit peut être considéré comme perdu ou volé, à la seule et entière discrétion de Lime, et un rapport de police peut être déposé à Votre encontre auprès des autorités locales. Les données générées par l’ordinateur des Services constituent une preuve concluante de Votre période d’utilisation des Produits. Il Vous incombe de signaler immédiatement ou dès que possible toute disparition ou tout vol de Produit à Lime.

2.3. Casques ; Sécurité : Vous reconnaissez et acceptez que Vous devez toujours porter un casque marqué CE lorsque Vous utilisez l’un quelconque des services, Produits et/ou équipements connexes, que la loi l’exige ou non.

2.3.1.  Vous devez porter un casque portant le marquage CE, ayant les bonnes dimensions, placé et attaché conformément aux instructions du fabricant.

2.3.2. Si le port du casque est requis par les lois, règles, règlements et/ou ordonnances applicables à la zone dans laquelle le Produit est utilisé, Vous acceptez de Vous y conformer à tout moment.

2.3.3. Vous reconnaissez et acceptez expressément que Vous pourriez devoir prendre des mesures de sécurité ou des précautions supplémentaires qui ne sont pas expressément prévues dans le présent Contrat, et Vous reconnaissez et acceptez expressément que la décision relative à l’adoption éventuelle de ces mesures et précautions relève de Votre seule responsabilité et non de celle de Lime.

2.4. Voies de communication : Vous convenez que Lime ne fournit, ni n’entretient d'endroits pour rouler avec les Produits et que Lime ne garantit pas la présence dans tous les cas d’un endroit sûr pour rouler avec un Produit en particulier. Les routes, les pistes cyclables et les voies de communication peuvent devenir dangereuses en raison des conditions météorologiques, de la circulation ou d’autres dangers indépendants de la volonté de Lime. Cette dernière ne peut en aucun cas être tenue responsable de ce qui précède. Vous êtes seul(e) responsable du choix d'un itinéraire responsable et sûr. Vous devez toujours respecter toutes les lois dans le choix d’un itinéraire, et il est de Votre seule responsabilité de connaître les lois, règles, règlements et/ou ordonnances applicables de la juridiction dans laquelle Vous utilisez les services et/ou Produits de Lime.

2.5. Restrictions sur la location : Vous convenez que Lime n'est pas un transporteur public. D'autres moyens de transport public et privé sont disponibles pour le grand public et pour Vous à titre individuel. Lime fournit les Services et les Produits uniquement pour des raisons de commodité, et cette disponibilité de location est destinée à être utilisée uniquement par les personnes qui ont la capacité et les qualifications pour utiliser les Produits par elles-mêmes et qui ont accepté toutes les modalités et conditions du présent Contrat.

  1. PAIEMENT ET FRAIS.

3.1. Frais : Vous pouvez utiliser les Produits sur la base d’un paiement par utilisation ou de toute autre manière conforme à la tarification décrite dans l'Application. Une fois que Vous Vous êtes inscrit(e) et que Vous avez créé un compte chez nous, Vous pouvez utiliser les Produits en cliquant sur le mode de paiement que Vous souhaitez utiliser, puis en suivant les instructions qui s'affichent à l’écran. Vous pouvez vérifier et corriger toute erreur de saisie dans Votre paiement jusqu’au moment où vous nous le soumettez en cliquant sur le bouton « Payer » ou en Vous engageant à payer pour les Produits ou l’abonnement. Les frais ne n'incluent pas les taxes (telles que les taxes indirectes) et incluent les autres frais gouvernementaux applicables. Lime débitera Votre carte de crédit ou de débit (collectivement désignées ci-après par « Votre Carte ») ou tous autres modes de paiement convenus du montant des frais décrits dans le présent Contrat. Après avoir payé les Produits ou l'abonnement, Vous recevrez une confirmation de commande de Notre part par e-mail, lorsque le Contrat entre Vous et Nous aura été conclu (« Confirmation »).

3.2. Codes promotionnels : Les codes promotionnels (« Remises ») sont des offres uniques et ne peuvent être utilisés que par l'entremise de l’Application. Lime se réserve le droit de modifier ou d’annuler les remises à tout moment. Les remises sont limitées à une par client et par compte et ne peuvent être combinées avec d'autres offres. Les remises ne sont pas transférables et ne peuvent être revendues.

3.3. Durée maximale de location et charges : La durée maximale de location est de 24 heures. Vous acceptez de désactiver la location du Produit dans les 24 heures suivant le début de la location du Produit. Vous pouvez ensuite le louer à nouveau. Vous convenez être le/la seul(e) responsable au courant du temps écoulé lié au verrouillage opportun d’un Produit. La facturation maximale est de 175 € pour tout Produit, le tout étant basé sur une période de 24 heures. Après le retour du Produit, les frais de location cumulés ou les frais maximums de 24 heures Vous seront facturés, le montant le moins élevé étant retenu. Les Produits non retournés (verrouillés et la course terminée) dans les 48 heures seront considérés comme perdus ou volés, et Vous pourrez être débité(e) d’une somme allant jusqu'à 1 720 € pour chaque Lime-E et jusqu’à 1 290 € pour chaque Lime-S. De plus, un rapport de police pourra être déposé contre Vous. Nous pouvons également facturer des frais de service de 25 €, à Notre seule discrétion, pour toute location de plus de 24 heures lorsque le Produit n'est pas considéré comme perdu ou volé.

3.4. Carte de crédit ou carte de débit valide : Vous devez saisir un numéro de carte et une date d’expiration valides avant d’être inscrit(e) pour utiliser les Services. Vous confirmez que Vous êtes autorisé(e) à utiliser toutes les cartes que Vous Nous fournissez. Vous autorisez Lime à débiter la Carte de tous les frais que Vous avez engagés. Si Vous contestez un débit porté au compte de Votre carte, Vous devez contacter Lime dans les plus brefs délais après avoir pris connaissance du débit et lui fournir tous les renseignements nécessaires relatifs au trajet pour identifier le débit contesté, tels que la date du trajet et les heures approximatives de début et de fin. Vous acceptez d'informer immédiatement Lime de tout changement relatif à Votre Carte.

3.5. Frais de ramassage : Si Vous ne pouvez pas retourner un Produit dans une zone valide (c'est-à-dire si Vous désactivez un Produit dans une propriété privée, dans une communauté fermée et/ou dans toute autre zone inaccessible) et que Vous demandez que le Produit soit ramassé par Lime, Nous pouvons, à Notre seule et absolue discrétion, Vous facturer des frais de ramassage pouvant atteindre 105 €. Si un Produit auquel Vous accédez à partir de Votre compte est abandonné sans préavis, Vous serez redevable de tous les frais courant jusqu'au moment où le Produit aura été récupéré et désactivé, majorés de frais de service pouvant atteindre 150,00 €, pour récupérer le Produit. Les frais sont soumis à modification à la seule et absolue discrétion de Lime, et sans préavis.

3.6 Annulation : Vous avez normalement le droit d’annuler un contrat dans les 14 jours suivant la date à laquelle Nous Vous envoyons une confirmation. Toutefois, Vous reconnaissez et acceptez expressément que si Vous utilisez les Produits dans la période de 14 jours, que Vous payiez les Produits à la course ou dans le cadre d'un abonnement, Vous n'aurez pas le droit de changer d’avis et d’annuler le contrat (ou de réclamer un remboursement) en vertu des règlements applicables aux contrats de consommation une fois le Produit utilisé. Si Vous annulez avant cette date (et pendant la période de 14 jours), Vous recevrez un remboursement intégral des frais payés pour le Service conformément à Notre politique de remboursement (voir ci-dessous).

Pour exercer Votre droit de retrait, Vous devez Nous informer à l’adresse support@li.me de Votre décision de Vous retirer du Contrat au moyen d'une notification en bonne et due forme (par exemple, lettre envoyée par la poste, télécopie ou courrier électronique). Vous pouvez utiliser le formulaire de rétractation joint au présent Contrat.

 

3.7 Remboursements : Si Vous annulez un paiement dans le délai de rétractation de 14 jours prévu à l’article 3.6 ci-dessus, Nous traiterons tout remboursement qui Vous est dû dans les meilleurs délais et, en tout cas, dans les 14 jours suivant la date à laquelle Vous Nous avisez de l’annulation. Si Vous avez reçu un rabais promotionnel ou autre au moment où Vous avez payé, tout remboursement ne correspondra qu’au montant que Vous aurez réellement payé. Les remboursements sont effectués en utilisant la même méthode de paiement que celle que Vous avez utilisée à l'origine pour payer Votre achat, sauf convention contraire.

  1. CONDITIONS APPLICABLES AUX ABONNEMENTS ET AUX RENOUVELLEMENTS AUTOMATIQUES.

4.1. Règles générales : Pour acheter l'accès et utiliser tout abonnement offert par l'entremise des Services, Vous devez être âgé(e) d'au moins dix-huit (18) ans ou avoir atteint l'âge de la majorité dans Votre territoire de résidence. Avant l'achat et/ou la location de tout Produit ou Service, Vous devez nous fournir un numéro de carte valide et les informations de paiement qui y sont associées, y compris tous les éléments suivants : (i) Votre nom tel qu'il apparaît sur la Carte, (ii) le numéro de Votre Carte, (iii) le type de Carte, (iv) la date d’expiration et (v) tout numéro ou code d'activation nécessaire pour débiter Votre Carte ou utiliser une carte-cadeau valide. En nous soumettant ces renseignements ou en les transmettant au tiers responsable du traitement des opérations par carte de crédit, Vous Nous autorisez ou autorisez ledit tiers à débiter Votre carte au moment qui nous convient, mais dans les trente (30) jours suivant son autorisation. Pour tout abonnement de Produit que Vous commandez sur les Services, Vous Vous engagez à payer le prix indiqué dans l'Application (y compris les taxes de vente et les frais supplémentaires) au moment où Vous présentez l’abonnement. Lime débitera automatiquement Votre Carte ou facturera tout autre mode de paiement soumis dans le cadre de la procédure d'abonnement pour ce prix d’abonnement. Nous pouvons Vous proposer un certain nombre de plans d’adhésion, y compris des plans promotionnels spéciaux ou des abonnements assortis de conditions et de limites différentes. Toute modalité matériellement différente de celles décrites dans le présent Contrat sera divulguée lors de Votre inscription ou dans d’autres communications que Nous Vous soumettrons pour acceptation. Certains abonnements promotionnels peuvent être proposés par des tiers dans le cadre de la fourniture de leurs propres produits et services. Nous ne sommes pas responsables des produits et services fournis par ces tiers. Nous Nous réservons le droit de modifier, de mettre fin ou d’amender les plans d'adhésion que Nous proposons.

4.2. Durée de l’abonnement & Résiliation : Sauf dans le cas d’une offre d’essai gratuit, Votre abonnement commencera à compter de la date à laquelle Vous recevrez une confirmation de Notre part par e-mail. Votre abonnement demeurera en vigueur pendant toute la durée de la période d’abonnement spécifique que Vous aurez acheté ou pour une durée mensuelle renouvelable et se poursuivra automatiquement jusqu'à ce que Vous le résiliiez (la « Durée de l’abonnement »). En fournissant les informations relatives à Votre mode de paiement pour Votre abonnement, Vous acceptez de payer des frais d'abonnement (ainsi que les taxes et frais de service applicables (collectivement désignés ci-après par les « Frais »)), qui continueront automatiquement, au taux alors en vigueur, à moins que Vous ne le résiliiez avant l’expiration de la durée de l'abonnement en cours. Les Frais seront automatiquement débités de Votre mode de paiement initial au début de Votre période d’abonnement, et au début de chaque période d’abonnement supplémentaire par la suite, le jour calendaire correspondant au début de Votre période d’abonnement en cours, à moins que Vous ne résiliiez Votre abonnement, ou que Votre compte ne soit suspendu ou résilié en vertu du présent Contrat.

Si Vous annulez un abonnement au milieu de la période d'abonnement, Vous n'aurez pas droit à un remboursement pour la portion inutilisée du reste de cette période d'abonnement.

4.3. Modifications des frais d’abonnement : Lime se réserve le droit de modifier le prix de l'abonnement à tout moment, sous réserve de Vous en informer suffisamment à l'avance. En cas de changement de prix, Lime affichera le nouveau prix sur les services et Vous en informera à l'avance en Vous envoyant un e-mail à l’adresse que Vous aurez enregistrée pour Votre compte. Vous consentez à ce que Nous puissions modifier Nos prix et les détails de Nos forfaits d’abonnement au moyen d’une communication électronique à Votre intention. Si Vous ne souhaitez pas accepter un changement de prix ou de forfait d'abonnement que Nous avons apporté, Vous pouvez annuler Votre abonnement avant l’entrée en vigueur des changements décrits ci-dessous, auquel cas Nous Vous rembourserons au prorata les frais anticipés que Vous avez déjà payés, en fonction de la portion non écoulée de la période d’abonnement alors en cours. Si Vous n’annulez pas Votre abonnement, Vous serez réputé(e) avoir consenti au changement de prix/forfait d'abonnement et autoriser Lime à imputer les nouveaux frais à Votre mode de paiement.

4.4. Annulation de l'abonnement : Vous avez le droit d’annuler Votre abonnement à tout moment moyennant un préavis adressé à Lime. Pour annuler Votre abonnement : ouvrez Votre porte-monnaie dans l’application Lime, puis cliquez sur « Gérer », puis sur « Annuler l’abonnement ». Aucun remboursement ou crédit n’est prévu pour les mois partiels. Si Vous résiliez Votre abonnement, Vous pouvez continuer à utiliser les services jusqu'à l'expiration de Votre période d'abonnement actuelle, après quoi Vous perdrez l'accès aux zones des services destinées aux membres abonnés uniquement. Cette condition pourrait inclure toutes les données de crédit et autres données et analyses qui ont été affichées pendant Votre abonnement.

4.5. Annulation par Nous : Lime aura le droit, moyennant un préavis écrit raisonnable, de résilier le présent Contrat et de suspendre Votre accès à l'abonnement, si : (a) Vous omettez de payer à Lime tout montant dû en vertu du présent Contrat ; et/ou (b) Vous violez de manière substantielle l’une quelconque des modalités ou conditions du présent Contrat. Lime se réserve le droit de résilier le présent Contrat et de suspendre Votre accès à l'abonnement, avec ou sans justification, moyennant un préavis écrit de trente (30) jours, auquel cas Vous ne serez plus facturé(e) pour l'accès à l'abonnement. À l'expiration ou à la résiliation du présent Contrat pour quelque raison que ce soit, Votre accès à l’abonnement et Votre utilisation de celui-ci seront résiliés.

Si Nous annulons Votre location de Produits et/ou Votre abonnement, Vous acceptez que Votre seul et unique recours consiste soit : (a) à ce que Nous créditions Votre compte de carte du montant facturé pour les frais que Vous aurez déjà payés relativement aux Produits ou à l’abonnement mais que Vous n’aurez pas pu utiliser (si votre carte a déjà été débitée) soit (b) à ce que Nous ne débitions pas Votre Carte.

4.6. Essais gratuits/Offres promotionnelles : Nous pouvons offrir des abonnements promotionnels d'essai pour Vous permettre d’accéder gratuitement aux Services pendant une durée limitée ou à des prix réduits spéciaux. Si Vous Vous inscrivez pour une utilisation d’essai, Vos droits d'utilisation des services sont limités par les conditions d’essai et seront résiliés ou renouvelés selon les conditions de Votre convention d'essai et/ou toute condition supplémentaire applicable. Il convient de noter que, lorsque Vous Vous inscrirez pour un essai gratuit, Vous devrez fournir Votre numéro de Carte et Lime confirmera que Votre Carte est valide. Lorsque Nous traitons Votre Carte, certaines sociétés émettrices de cartes de crédit peuvent suspendre temporairement Votre compte pour Votre premier paiement. Nous Vous prions de contacter la société qui a émis Votre carte si Vous avez des questions. Veuillez noter que Nous n’offrons pas de protection des prix ou de remboursements en cas de baisse de prix ou d’autre offre promotionnelle.

Une fois Votre essai gratuit terminé, Nous ou un tiers chargé du traitement des paiements commencerons à facturer Votre mode de paiement indiqué sur une base récurrente pour Votre abonnement, à moins que Vous ne résiliiez Votre abonnement avant la fin de Votre essai gratuit. Si ce dernier prend fin et que Votre abonnement commence, Votre abonnement sera renouvelé automatiquement et Vous serez facturé(e) sur une base récurrente pour chaque abonnement jusqu'à ce que Vous le résiliiez. Les instructions relatives à l’annulation de Votre abonnement sont décrites ci-dessus. Il convient de noter que Vous ne recevrez pas d’avis de Notre part indiquant que Votre essai gratuit a pris fin ou que la partie payante de Votre abonnement a commencé.

4.7. Modifications des prix ou des conditions de facturation : L'achat et/ou la location de Produits et/ou Services dépend de leur disponibilité. Les Produits et Services affichés sur les services peuvent ne pas être disponibles à un moment donné dans la zone où Vous Vous trouvez et peuvent être remplacés ou interrompus à tout moment. Lime se réserve le droit, à tout moment, de modifier ses prix et ses modes de facturation des services, sous réserve de vos droits d’annulation prévus à l'article 4.3.

 4.8. Inscription et sécurité du compte : Vous reconnaissez que Vous devrez créer un compte pour avoir accès aux Services. Vous devrez : (a) fournir des renseignements véridiques, exacts, à jour et complets à Votre sujet, tel qu'indiqué sur la page d’inscription ou d'abonnement aux Services (ces renseignements étant les « Données d'inscription ») et (b) maintenir en vigueur et mettre à jour rapidement les Données d'inscription pour qu’elles restent véridiques, exactes, à jour et complètes. Si Vous fournissez des informations fausses, inexactes, non valides ou incomplètes, ou si Lime a des motifs raisonnables de soupçonner que ces informations sont fausses, inexactes, non valides ou incomplètes, Lime a le droit de suspendre ou de résilier Votre compte et de refuser toute utilisation actuelle ou future des Services (ou d’une partie de ceux-ci). Vous êtes entièrement responsable de la sécurité et de la confidentialité de Votre mot de passe et de Votre compte. De plus, Vous êtes entièrement responsable de toutes les activités qui se déroulent dans le cadre de Votre compte. Vous ne partagerez pas Vos informations de compte ou Votre nom d’utilisateur et Votre mot de passe avec un tiers ou ne permettrez pas à un tiers de se connecter aux Services en utilisant Vos informations de compte. Vous acceptez de Nous informer immédiatement de toute utilisation non autorisée de Votre compte ou de toute autre violation de la sécurité dont Vous avez connaissance. Il vous incombe de prendre les mesures de précaution de sécurité les mieux adaptées à votre situation et à l'utilisation prévue des Services. Veuillez noter que toute personne en mesure de fournir Vos informations personnellement identifiables pourra accéder à Votre compte. Vous devez donc prendre des mesures raisonnables pour protéger ces informations.

  1. RESPONSABILITÉ LIMITÉE DE LIME ; PRISE DE RISQUE PAR VOUS.

5.1 Responsabilité limitée : Rien dans les présentes conditions ne limite ou n’exclut Notre responsabilité envers Vous :

5.1.1          en cas de décès ou de dommages corporels causés par Notre négligence ;

5.1.2          en cas de déclarations frauduleuses ;

5.1.4          pour toute autre responsabilité qui, aux termes de la loi, ne peut être limitée ou exclue.

 

  1. SUSPENSION ET RÉSILIATION.

6.1    Nous pouvons, à tout moment, avec ou sans préavis, suspendre temporairement le fonctionnement de tout Service (en tout ou en partie) pour des travaux de réparation ou d’entretien ou afin de mettre à jour ou d’améliorer tout contenu, ou toute caractéristique ou fonctionnalité.

6.2 Nous pouvons, avec ou sans préavis, résilier tout contrat ou suspendre et/ou résilier tout Service et/ou Votre utilisation de Votre compte dans les cas suivants :

6.2.1     Vous avez violé l’une quelconque des présentes conditions ; ou

6.2.2     Vous ne payez pas les frais correctement facturés à l'échéance.

6.3    Si Vous avez enfreint ces conditions, Nous pouvons prendre les mesures que Nous jugeons appropriées. Un tel manquement de Votre part peut Nous amener à prendre, avec ou sans préavis, tout ou partie des mesures suivantes :

         6.3.1     l'émission d'un avertissement à Votre intention ;

         6.3.2     le retrait immédiat, temporaire ou permanent de Votre droit d’utiliser tout                                  Service ou Produit ;

         6.3.3     une action en justice contre Vous en vue du remboursement de toutes                             les pertes et de tous les dommages recouvrables résultant de la                                          violation ; et/ou

         6.3.4     la divulgation de tous les renseignements pertinents aux autorités chargées de                  l'application de la loi si Nous le jugeons raisonnablement nécessaire.

Les réponses décrites ci-dessus ne sont pas limitées et Nous pouvons prendre toute autre mesure que Nous jugeons appropriée.

         6.4       À la résiliation de Votre location de Produits, de Votre abonnement ou de          Votre compte, pour quelque raison que ce soit (y compris lorsque, conformément aux    présentes conditions, Vous résiliez ou ne renouvelez pas Votre abonnement) :

         6.4.1     tous les droits qui Vous sont accordés en vertu des présentes conditions          cesseront immédiatement ;

         6.4.2     Vous devrez cesser rapidement toute utilisation du Service et/ou des Produits         concernés ; et

         6.4.3     Vous devrez Nous payer tous les montants que Vous Nous devez.

  1. CONFIDENTIALITÉ DES INFORMATIONS ; POLITIQUES DE CONFIDENTIALITÉ.

Informations conservées conformément à la Politique de confidentialité :

Les données à caractère personnel fournies par l'Utilisateur sont conservées dans les fichiers de Lime, qui est responsable de leur traitement. Lors du traitement de ces renseignements, Lime respecte toutes ses obligations imposées par le Règlement Général sur la Protection des Données (UE) (2016/679)(« RGPD »).

Des informations plus détaillées sur le traitement des données à caractère personnel d’un Utilisateur par Lime sont consultables dans notre Politique de confidentialité.

  1. CONDITIONS D’UTILISATION.

8.1. Limitation de la Disponibilité des Services : Lime s'efforce de fournir les Services 365 jours par an, mais Nous ne garantissons pas que les Services seront disponibles à tout moment, dans la mesure où des cas de force majeure ou d’autres circonstances pourraient empêcher Lime de les fournir. L’accès aux Services dépend également de la disponibilité des Produits. Lime ne déclare ni ne garantit à aucun moment la disponibilité d'un Service ou d’un Produit. Vous acceptez que Lime puisse Vous demander de retourner un Produit à tout moment.

8.2. Licence d'accès : Sous réserve du strict respect du présent Contrat et de ses Conditions supplémentaires, Lime Vous accorde une licence limitée, révocable, non exclusive, incessible et non transférable pour télécharger (stockage temporaire uniquement), afficher, visualiser, utiliser, lire et/ou imprimer une copie du contenu (sauf le code source et le code objet sous forme brute ou autre, autre que celui mis à Votre disposition) pour accéder et utiliser un ordinateur personnel, un téléphone portable ou un autre appareil sans fil avec connexion à Internet (ci-après désignés par « Appareil ») uniquement à des fins personnelles non commerciales. Cette licence n’inclut pas la revente ou l’utilisation commerciale des Services ou de leur contenu ; la collecte et l’utilisation de listes de produits, de descriptions ou de prix ; l’utilisation dérivée des Services ou de leur contenu ; le téléchargement ou la copie des informations de compte au profit d’un autre commerçant ; ou l'utilisation d’outils de collecte de données, de robots ou autres outils similaires de collecte et d’extraction de données. Sauf autorisation expresse par les présentes, les Services et/ou toute partie des Services ne peuvent être reproduits, vendus, revendus, consultés ou autrement exploités à quelque fin que ce soit sans le consentement écrit exprès de Lime. Toute utilisation non autorisée met automatiquement fin aux autorisations et/ou licences que Nous Vous avons accordées. La licence limitée susmentionnée : (i) ne Vous confère aucun droit de propriété ou autre droit de propriété intellectuelle sur le Contenu, et (ii) peut être immédiatement suspendue ou résiliée pour quelque raison que ce soit, à la seule discrétion de Lime, et sans préavis ni responsabilité.

8.3. Droits d’auteur et Propriété : Tout le contenu présenté ou affiché sur les Services, y compris, sans s'y limiter, le texte, les graphismes, les photographies, les images, les images animées, le son et les illustrations (« Contenu »), est la propriété de Lime, de ses concédants, vendeurs, agents et/ou ses fournisseurs de Contenu. Tous les éléments des Services, y compris, sans s'y limiter, la conception générale et le Contenu, sont protégés par le droit d'auteur, les droits moraux, les marques déposées et les autres lois relatives aux droits de propriété intellectuelle. Les Services ne peuvent être utilisés qu'aux fins prévues pour lesquelles ils sont mis à disposition. Sauf dans les cas permis par la loi sur les droits d’auteur, Vous ne pouvez modifier aucun des documents et Vous ne pouvez copier, distribuer, transmettre, afficher, exécuter, reproduire, publier, accorder une licence, créer des œuvres dérivées, transférer ou vendre aucune information ou œuvre contenue sur les Services. Sauf autorisation accordée en vertu des lois sur les droits d'auteur, il Vous incombe d'obtenir la permission avant de réutiliser du matériel protégé par des droits d'auteur qui est disponible sur les Services. Vous devez Vous conformer à toutes les lois, et à tous les statuts, ordonnances et règlements nationaux et internationaux applicables concernant Votre utilisation des Services. Les Services, leur Contenu et tous les droits connexes demeurent la propriété exclusive de Lime ou de ses concédants de licence, vendeurs, agents et/ou de ses fournisseurs de Contenu, sauf convention contraire expresse. Il Vous est interdit de supprimer un avis de droit d'auteur, de marque de commerce ou autre avis de propriété exclusive du matériel se trouvant sur les Services.

8.4. Marques déposées/Absence d’approbation : Toutes les marques déposées, marques de service et noms commerciaux de Lime utilisés dans les présentes (y compris mais sans s'y limiter, le nom LimeBike, le logo d'entreprise LimeBike, le nom Lime, le logo d’entreprise Lime, le nom des Services, le design des Services et/ou tout logo) (collectivement désignés ci-après les « Marques ») sont des marques déposées de Lime ou de ses filiales, associés, fournisseurs ou détenteurs de licence. Vous ne pouvez utiliser, copier, reproduire, republier, télécharger, afficher, transmettre, distribuer ou modifier les marques déposées de Lime de quelque façon que ce soit, y compris dans la publicité relative à la distribution de documents sur les Services, sans le consentement écrit préalable de Lime. Il Vous est interdit d’utiliser le nom de Lime ou tout langage, image ou symbole qui pourrait, de l'avis de Lime, impliquer l’approbation de Lime dans (i) une publicité ou une présentation écrite ou orale, ou (ii) une brochure, une lettre d’information, un livre ou tout autre document écrit de quelque nature que ce soit, sans consentement écrit préalable.

8.5. Politique sur les soumissions sollicitées : Lorsque Lime sollicite ou demande spécifiquement des soumissions ou des commentaires, Lime Vous encourage à soumettre du contenu (p. ex. des commentaires sur des blogs, la participation à des communautés, des conseils, etc.) à Lime, que Vous avez créé moyennant rétribution dans le cadre du site (« Soumissions d’Utilisateur »). Les Soumissions d’Utilisateurs demeurent la propriété intellectuelle de l’utilisateur individuel. En affichant du contenu sur Notre Site, Vous accordez expressément à Lime un droit et une licence non exclusifs, perpétuels, irrévocables, gratuits, entièrement libérés, mondiaux, entièrement sous-licenciables, d’utiliser, reproduire, modifier, adapter, publier, traduire, créer des œuvres dérivées, distribuer, transmettre, exécuter et afficher ce contenu et Votre nom, Votre voix, et/ou toute ressemblance tels qu’ils figurent dans Votre Soumission d'Utilisateur, en tout ou en partie, et sous quelque forme que ce soit dans le monde entier, dans tout média ou technologie, qu’ils soient connus ou découverts ultérieurement, y compris toutes utilisations à des fins de promotion, publicité, marketing, merchandising, publicité et autres utilisations auxiliaires de ceux-ci, et y compris le droit illimité de sous-licencier ces droits, à perpétuité. De telles Soumissions d'Utilisateur sont réputées non confidentielles et Lime n'a aucune obligation de maintenir la confidentialité d’une information, quelle qu’elle soit et sous quelque forme que ce soit, contenue dans toute Soumission d’Utilisateur.

8.6. Soumissions inappropriées de la part de l'utilisateur : Lime n'encourage pas, et ne recherche pas, les Soumissions d’Utilisateur qui résultent d’une activité: (i) qui peut créer un risque de préjudice, de perte, de blessure physique ou mentale, de détresse émotionnelle, de décès, d'invalidité, de défigurement ou de maladie physique ou mentale pour Vous, toute autre personne ou tout animal ; (ii) qui peut créer un risque de toute autre perte ou dommage à toute personne ou bien ; ou (iii) qui peut constituer un crime ou un délit. Vous convenez que Vous n'avez pas participé et que Vous ne participerez à aucune des activités susmentionnées en rapport avec la production de votre Soumission d’Utilisateur. Sans limiter la portée de ce qui précède, Vous convenez que, conjointement avec Votre soumission, Vous n'infligerez pas de détresse émotionnelle à d’autres personnes, n’humilierez pas d'autres personnes (publiquement ou autrement), n’agresserez pas ou ne menacerez pas d’autres personnes, n’entrerez pas dans une propriété privée sans autorisation, ne Vous ferez pas passer pour une autre personne ou ne présenterez pas de manière inexacte votre affiliation, titre ou autorité, ni ne participerez de quelque façon que ce soit à des actes pouvant entraîner des dommages corporels, des dommages matériels, un décès ou toute responsabilité de quelque nature que ce soit. Lime refusera toute Soumission d'Utilisateur dont Lime estime, à sa seule et absolue discrétion, que les activités précitées ont bien eu lieu. Si Vous Nous avisez d’une Soumission d’Utilisateur qui violerait prétendument toute disposition du présent Contrat, Lime se réserve le droit de déterminer, à sa seule et absolue discrétion, si une telle violation a eu lieu, et de retirer une telle soumission des Services à tout moment et sans préavis.

8.7. Documents inappropriés : Il Vous est interdit d'utiliser les Services pour diffuser ou envoyer des documents illégaux, contrefaits, menaçants, diffamatoires, obscènes, pornographiques ou blasphématoires ou tout document qui viole ou détourne la propriété intellectuelle de tiers ou qui pourrait constituer ou encourager une conduite qui serait considérée comme une infraction pénale ou violer d’une quelconque autre manière une loi. Vous convenez en outre que l’envoi ou la diffusion de publicités non sollicitées ou de « pourriels » sur ou par le biais des Services est expressément interdit(e) par le présent Contrat. Outre tous les recours dont Nous pouvons disposer en droit ou en équité, si Nous établissons, à Notre seule et absolue discrétion, que Vous avez violé ou êtes susceptible de violer les interdictions précitées ou toute règle ou politique applicable liée au présent Contrat, Nous pouvons prendre toute mesure que Nous jugeons nécessaire pour réparer ou prévenir la violation, y compris, sans limitation, l’interdiction d’utiliser les Services et/ou le retrait immédiat des documents liés aux Services à tout moment et sans préavis. Nous coopérerons pleinement avec les autorités chargées de l’application de la loi ou obtempérerons à toute ordonnance d’un tribunal ou à toute citation à comparaître nous enjoignant de divulguer l’identité de quiconque diffuse de tels documents.

8.8. Accès et interférence : Vous acceptez de ne pas utiliser de robots, d’araignées, d’applications de recherche/récupération de sites ou d’autres moyens automatisés d’accès aux Services pour quelque raison que ce soit sans Notre autorisation écrite expresse. De plus, Vous acceptez de Vous abstenir de : (i) prendre toute mesure qui impose, ou peut imposer, à Notre seule et absolue discrétion, une charge déraisonnable ou disproportionnée à Notre infrastructure ; (ii) interférer ou tenter d'interférer avec le bon fonctionnement du site ou toute activité menée sur les Services ; ou (iii) contourner toute mesure que Nous pouvons utiliser pour empêcher ou restreindre l'accès aux Services.

8.9. Droit de supprimer le Contenu : Sauf indication contraire dans Notre Politique de confidentialité, Nous ne surveillerons, ne modifierons ni ne divulguerons le contenu de Votre e-mail ou le Contenu diffusé sur les Services à moins que cette surveillance, cette modification ou cette divulgation ne soit requise dans le cadre de la maintenance normale des Services et de ses systèmes ou par la loi ou s’il est jugé en toute bonne foi que de telles actions sont nécessaires pour : (1) se conformer à la loi ou à une procédure judiciaire signifiée à Lime ou aux Services ; (2) protéger et défendre les droits ou la propriété de Lime, des Services ou des utilisateurs des Services ; ou (3) agir en cas d’urgence pour protéger la sécurité personnelle de nos utilisateurs, des Services ou du public. Les utilisateurs demeurent seuls responsables du contenu de leurs messages et Lime n'est aucunement tenue de présélectionner un tel contenu. Cependant, Nous aurons le droit, à Notre seule et absolue discrétion, de modifier, de refuser d’afficher ou de supprimer tous documents soumis ou diffusés sur les Services à tout moment et sans préavis. Sans limiter ce qui précède, Nous aurons le droit de retirer tous documents dont Nous estimons qu’ils sont en violation des dispositions des présentes ou d’une quelconque autre manière répréhensibles, ainsi que le droit de refuser à tout utilisateur qui ne se conforme pas aux dispositions du présent Contrat l'accès aux Services ou à toute partie de ceux-ci.

8.10. Contenu publié par l'utilisateur : Le Contenu publié par l'utilisateur et les Soumissions d’'Utilisateur ne représentent pas les opinions de Lime ou de toute personne associée à Lime, et Nous ne contrôlons pas ce Contenu. En aucun cas, il ne Vous appartiendra de déclarer ou de suggérer, directement ou indirectement, l’approbation par Lime du Contenu publié par l'utilisateur. Lime ne garantit pas l'exactitude ou la crédibilité du Contenu publié par un utilisateur sur ses Services ou les Soumissions d’Utilisateur publiées par l'intermédiaire de ses Services, et n’assume aucune responsabilité quant aux mesures que Vous pourriez prendre à la suite de l'examen du Contenu publié par un utilisateur ou des Soumissions d’Utilisateur. Votre utilisation des Services et des Services pourrait Vous amener à être exposé(e) à un Contenu que Vous pouvez trouver offensant, répréhensible, nuisible, inexact ou trompeur. Il peut également y avoir des risques de traiter avec des personnes mineures, des personnes malhonnêtes en affaires, des questions de commerce international et des ressortissants étrangers.

8.11. Liens avec des tiers : De temps à autre, les Services peuvent contenir des liens vers des sites web qui ne sont pas détenus, exploités ou contrôlés par Lime ou ses filiales. Tous ces liens sont fournis uniquement pour Votre commodité. Si Vous les utilisez, Vous quitterez les Services. Ni Nous ni aucune de Nos sociétés affiliées respectives ne sommes responsables du contenu, des documents ou d’autres informations se trouvant sur un autre site web ou accessibles à partir de celui-ci. Ni Nous ni aucune de Nos sociétés affiliées respectives n’avalisons, ne garantissons ou ne faisons aucune déclaration ou garantie concernant tout autre site web, ou tout contenu, document ou autre information situé(e) ou accessible sur tout autre site web, ou les résultats que vous pouvez obtenir en utilisant tout autre site web. Si Vous décidez d’accéder à d’autres sites web liés aux Services ou émanant de ceux-ci, Vous le faites à Vos propres risques.

8.12. Partenaires commerciaux : Dans certains cas, Nous Nous associons à une autre entreprise pour faire la co-promotion de leurs services au sein de nos services. Dans ces cas, Vous traitez directement avec l'autre partie. Sur ces pages ou à ces endroits, la marque des partenaires commerciaux est clairement visible et leurs accords sont affichés. Lorsque Vous utilisez ces pages partenaires, Vous êtes non seulement lié(e) par le présent Contrat mais également par l’accord de partenariat. En cas de conflit entre le présent Contrat et l'accord de partenariat, Notre Contrat prévaudra.

8.13. Déclarations sur les soumissions d’utilisateurs : Vous déclarez et garantissez que Vos Soumissions d’Utilisateur et tous leurs éléments sont (a) détenus ou contrôlés uniquement et exclusivement par Vous, que Vous avez l'autorisation écrite préalable du propriétaire légitime du contenu repris dans Vos soumissions d'utilisateur, ou que Vous êtes légalement autorisé(e) à octroyer à Lime tous les droits accordés par les présentes ; et (b) L'utilisation par Lime de Vos Soumissions d’Utilisateur telle que décrite ou envisagée dans les présentes ne viole pas et ne violera pas les droits d’auteur, les droits des marques déposées, les droits de publicité ou autres droits de toute personne ou entité, ne violera aucune loi, réglementation ou droit de quelque nature que ce soit, ou ne donnera lieu à aucune réclamation ou responsabilité susceptible de faire l'objet d’une action en justice, notamment, mais sans limitation, les droits de publicité et de confidentialité et la diffamation. En outre, Vous êtes seul(e) responsable de Vos Soumissions d’Utilisateur et des conséquences de leur diffusion ou publication.

8.14. Fonctionnalités sans fil : Les Services peuvent offrir certaines fonctions et certains services qui sont rendus possibles par l'intermédiaire de Votre appareil sans fil. Ces fonctions et services peuvent inclure la possibilité d'accéder aux fonctions des Services et de télécharger du contenu vers les Services, de recevoir des messages (y compris des messages textuels et des SMS) des Services, et de télécharger des applications sur Votre appareil sans fil (collectivement désignés ci-après par les « Fonctionnalités sans fil »). Votre opérateur peut facturer des frais de messagerie, de données et d’autres frais standard pour avoir accès aux fonctionnalités sans fil. Ces frais peuvent figurer sur Votre facture de services sans fil ou être déduits de Votre solde prépayé. Votre opérateur peut interdire ou restreindre certaines fonctionnalités sans fil et certaines d’entre elles peuvent être incompatibles avec Votre opérateur ou Votre appareil sans fil. Vous devez vérifier auprès de Votre opérateur quels sont les plans disponibles et quel est leur coût. Contactez Votre opérateur pour lui poser des questions à ce sujet. Vous confirmez que Vous êtes l’abonné(e) actuel(le) et/ou l’utilisateur habituel du numéro de téléphone mobile enregistré auprès des Services et que Vous êtes autorisé(e) à prendre en charge des frais de messagerie ou de données qui peuvent être facturés par Votre opérateur. Il Vous est strictement interdit d'enregistrer un numéro de téléphone mobile qui n'est pas le Vôtre. Si Nous découvrons qu’une quelconque information fournie est fausse ou inexacte, Nous pouvons mettre en suspens, suspendre ou résilier Votre accès aux Services à tout moment. Votre participation aux Services est entièrement volontaire.

8.15. Cas de force majeure : Ni Lime ni Vous ne serez responsables des dommages ou des retards d’exécution ou des manquements résultant d’actes ou d’événements échappant à son/Votre contrôle raisonnable, y compris, entre autres : les incendies, la foudre, les explosions, la surtension ou les pannes électriques, les inondations, les catastrophes naturelles, les guerres, les révolutions, les troubles civils ou les actes d’autorités civiles ou militaires ou d’ennemis publics : une loi, un ordre, un règlement, une ordonnance ou une injonction d’un gouvernement ou d’un organisme gouvernemental ou juridique ou d’un représentant d’un tel gouvernement ou organisme juridique ; ou un conflit du travail, y compris, notamment, les grèves, les ralentissements, les piquets de grève ou les boycotts ; l'incapacité de se procurer des matières premières, des services de transport, les pénuries de carburant ou d’énergie, les actes ou omissions des transporteurs publics.

8.16. Généralités : Le présent Contrat est régi par le droit belge. Tout litige sera porté devant les tribunaux belges compétents.

8.17. Résolution des Litiges : La plateforme européenne de résolution des litiges en ligne http://ec.europa.eu/consumers/odr/ fournit des informations sur les modes alternatifs de résolution des litiges susceptibles de Vous intéresser et Nous sommes tenus de Vous informer que Vous pouvez les utiliser s'il existe un litige qui ne peut être résolu entre Vous et Nous.

8.18. Mises à jour des conditions : Au fur et à mesure de l'évolution de Nos Services, les modalités et conditions selon lesquelles Nous offrons Nos services peuvent être modifiées, étant entendu que Nous n'apporterons pas, à moins que Vous n'y consentiez, de changements à l'égard des Services que Vous avez déjà payés qui pourraient réduire considérablement le type ou le niveau de service que Vous recevez (sauf si Nous devons le faire pour des raisons juridiques, réglementaires ou de sécurité). Nous Vous donnerons toujours un préavis aussi long que possible de ces changements importants, étant entendu que Vous avez la possibilité de les accepter ou d’annuler un abonnement sans encourir de pénalité, auquel cas Vous devez Nous informer que Vous souhaitez annuler Votre abonnement (voir l’article 4.4 « Annulation de l'abonnement »). L’absence de résiliation de Votre abonnement avant la date d’entrée en vigueur des modifications (que Nous Vous communiquerons), vaudra acceptation.

8.19. Contactez-nous. Si Vous avez des questions ou des commentaires sur le présent Contrat ou sur Nos services, Nous Vous invitons à Nous contacter à l'adresse suivante contact@li.me et en copie à legal@li.me.

8.20. Conditions applicables pour Apple iOS : Si l'application que Vous téléchargez, consultez et/ou utilisez est téléchargée depuis l’App Store exploité par Apple Inc. (« Apple ») :

  • Votre licence d'utilisation de l'application est limitée à une licence non transférable d'utilisation de l'application sur un appareil de marque Apple que Vous possédez ou          contrôlez et tel qu’autorisé par les règles d'utilisation d'Apple publiées dans ses          conditions de service App Store, sauf si l'application peut être consultée, acquise et          utilisée par d'autres comptes qui Vous sont associés via Family Sharing ou en raison          d’un achat en grande quantité ;
  • Vous reconnaissez et acceptez que :
    • Apple n’est aucunement tenu de fournir des services d’assistance ou de maintenance en rapport avec l'Application. Si Vous avez des questions de maintenance ou d'assistance relatives à l’Application, veuillez Nous contacter, et ne pas contacter Apple, en utilisant les coordonnées figurant dans l’article « Contactez-nous » dans les présentes conditions ;
    • Nous, et non Apple, sommes responsables du traitement de toute réclamation qui émane de Vous ou d’un tiers concernant l’Application ou Votre possession et/ou utilisation de l’Application, y compris (i) les réclamations en responsabilité du fait des produits, (ii) toute réclamation pour non-conformité de l’Application à une exigence légale ou réglementaire applicable et (iii) les réclamations découlant de la protection du consommateur ou d’une législation similaire ;
    • en cas de non-conformité de l’Application avec toute garantie applicable, Vous pouvez en informer Apple, et Apple Vous remboursera le prix d'achat de l’Application ;
    • dans toute la mesure autorisée par la loi applicable, Apple n’aura aucune autre obligation de garantie, quelle qu'elle soit, sur l’Application, et toutes autres réclamations, pertes, responsabilités, dépenses et tous coûts et dommages attribuables à tout défaut de se conformer à une garantie relèveront de Notre seule responsabilité et Nous serons seuls responsables de toute garantie de produit, explicite ou tacite, dans la mesure où elle n’est pas exclue de fait ;
    • en cas de réclamation d’un tiers au motif que Votre possession ou Votre utilisation (conformément aux présentes conditions) de l'Application viole des droits de propriété intellectuelle, Apple ne sera pas responsable envers Vous en ce qui concerne cette réclamation ; et
    • bien que les présentes conditions soient établies entre Vous et Nous (et non Apple), Apple et ses filiales en sont des tiers bénéficiaires et, dès Votre acceptation desdites conditions, Apple Inc. (sera réputé avoir accepté le droit) de faire valoir ces conditions contre Vous en tant que tiers bénéficiaire ;
  • Vous déclarez et garantissez que :
    • Vous n'êtes pas et ne serez pas situé(e) dans un pays qui fait l'objet d'un embargo imposé par le gouvernement des États-Unis ou qui a été désigné par le gouvernement des États-Unis comme un pays « soutenant le terrorisme » ; et
    • Vous ne figurez sur aucune liste du gouvernement des États-Unis, sur la liste des sanctions du Conseil de sécurité des Nations Unies (CSNU) ou sur la liste des mesures restrictives (sanctions) de l'UE concernant les parties interdites ou soumises à restriction ; et
  • Vous devez Vous conformer aux conditions d'utilisation de l'application par un tiers, comme l'accord d'utilisation des données de Votre fournisseur de téléphonie mobile.

8.21 : Conditions applicables à Google

Si l'Application que Vous téléchargez, consultez et/ou utilisez est téléchargée à partir de Google Play :

Vous avez droit à des réinstallations illimitées de l’Application sans frais supplémentaires, à condition que, si l’Application est supprimée de Google Pay en raison (a) d’une prétendue violation, ou d’une violation réelle, d’un droit de propriété intellectuelle d’un tiers ; (b) d’une prétendue violation ou d’une violation réelle de droits de tiers ; ou (c) d’une allégation ou d’une constatation que ledit Produit ne respecte pas les lois applicables (collectivement désignés ci-après par les « Remises légales » ), l’Application sera retirée de toutes les parties de Google Play et Vous n’aurez plus le droit ni la possibilité de réinstaller l’Application.

Vous pouvez également demander un remboursement à Google pour les achats effectués sur l’Application si Vous remplissez les conditions requises par la politique de remboursement de Google Play consultable à l'adresse

https://support.google.com/googleplay/answer/2479637?p=play_refund.

Nous accordons à l'Utilisateur une licence non exclusive, mondiale et perpétuelle pour exécuter, afficher et utiliser l’Application. Le terme « Utilisateur »Vous désigne et peut également inclure, mais sans s'y limiter, un groupe familial et des membres de la famille dont les comptes sont regroupés dans le but de créer un groupe familial. Les groupes familiaux sur Google Play seront soumis à des limites raisonnables visant à empêcher l’usage abusif des fonctionnalités de partage familial.

8.22. Google Maps : Les données cartographiques que Nous Vous fournissons dans Notre Application sont basées sur les informations cartographiques dont Nous disposons actuellement et qui peuvent être fournies par un tiers, par exemple par l'intégration de l’interface de programme d’application (API) Google Maps, et peuvent être inexactes ou incomplètes. Si Vous utilisez la fonctionnalité cartographique que Nous mettons à votre disposition par le biais de notre Application, Vous reconnaissez et acceptez de Vous soumettre aux Conditions d'utilisation supplémentaires de Google Maps/Google Earth de Google, Inc. disponibles à l'adresse suivante https://maps.google.com/help/terms_maps.html .

 

ACCEPTATION DU CONTRAT

Je certifie être âgé(e) d’au moins 18 ans et avoir lu et accepté expressément les termes et conditions énoncés dans le présent Contrat.

 

 

Modèle de formulaire de rétractation

Si Vous souhaitez Vous retirer du présent Contrat, veuillez remplir le formulaire ci-dessous et Nous le renvoyer à l'adresse suivante (veuillez compléter) :

Modèle de formulaire de rétractation

 

À : LimeBike

Adresse : [veuillez compléter]

E-mail : contact@li.me

 

Par la présente, je/nous (*) me (nous) retire (retirons) du Contrat conclu par moi/nous (*) pour la fourniture des Produits (ou Services) suivants :

Commande de Produits/Services le :

Commandés le (*) / reçus le (*) :

Nom(s) du (des) consommateur(s) :

Adresse du (des) consommateur(s) :

Signatures du (des) consommateur(s) (uniquement en cas de notification sur papier)

Date :

(*) Biffer la mention inutile.”

 

Användaravtal & Användarvillkor

Kontaktinformation till kundservice:

E-post:

Senaste uppdateringar till Användaravtalet och Användarvillkor: 1 oktober 2019.

Läs noggrant var och en av bestämmelserna i detta Avtal (definieras nedan). Avtalet fastställer de rättsligt bindande villkoren för din användning av Tjänsterna (definieras nedan). Användningen av våra Tjänster förutsätter ditt förtida och uttryckliga godkännande av detta avtal.

Innehållsförteckning

  1. UTHYRNING OCH ANVÄNDNING AV PRODUKTER.
  2. SÄKERHET.
  3. BETALNING OCH AVGIFTER.
  4. VILLKOR FÖR PRENUMERATIONER OCH AUTOMATISKA FÖRNYELSER.
  5. ANSVARSBEGRÄNSNINGAR FÖR LIME; DITT RISKTAGANDE.
  6. AVSTÄNGNING OCH UPPSÄGNING.
  7. KONFIDENTIELL INFORMATION; INTEGRITETSPOLICY.
  8. ANVÄNDARVILLKOR.
  9. GODKÄNNANDE AV AVTAL.
  10. Formulär för ångerrätt

 

Det här Användaravtalet med Användarvillkor (gemensamt “Avtalet”) utgör ett juridiskt bindande avtal mellan dig (“Du”, “Din” eller “Användaren”) och Lime Electric Ireland Limited, när den senare agerar och gör affärer i egenskap av LimeBike och Lime (”Lime”, ”Vi”, ”Oss” eller ”Vår”), ett bolag hemmahörande i Irland, med kontor på South Bank House, Barrow Street, Dublin 4 Irland med företagsnummer 647717.

I detta Avtal anges de villkor som reglerar Din användning av Våra Tjänster.

Våra Tjänster består av följande:

1) Våra elektriska cyklar (“Lime-E”), och elektriska skotrar(“Lime-S”). Lime-E och Lime-S benämns gemensamt “Produkterna”;

2) All annan relaterad utrustning, underhåll, laddning av Produkter, personal, mobilapplikationer, annan programvara och information som tillhandahålls eller görs tillgänglig av Oss; och

3) Användning av Vår webbplats, tillgänglig på www.li.me (inklusive versioner som optimerats för trådlösa enheter eller surfplattor), Vår mobilapplikation (“Appen”) och eventuella interaktiva funktioner och/eller andra tjänster som Vi tillgängliggör som hänvisar till detta Avtal.

Detta Avtal tillsammans med alla uppdateringar, tillägg, ytterligare villkor och alla Våra regler och policyer utgör gemensamt detta ”Avtal" mellan Dig och Oss.

Vi godkänner att Du hyr Produkterna i enlighet med villkoren i detta Avtal. Om inget annat anges ska alla monetära värden som anges i detta Avtal förstås som angivna i svenska kronor (SEK).

I vissa fall gäller både detta Avtal och separata riktlinjer, regler eller användarvillkor som kan föreskriva ytterligare eller andra villkor för Din användning av Tjänsterna (enskilt och gemensamt, "Ytterligare villkor"). Sådana Ytterligare villkor kommer att lämnas till Dig för Ditt uttryckliga godkännande. Vid konflikt mellan detta Avtal och sådana Ytterligare villkor ska detta Avtal gälla, såvida inte de Ytterligare villkoren uttryckligen föreskriver annat.

1. UTHYRNING OCH ANVÄNDNING AV PRODUKTER

1.1. Du är ensam Användare av Tjänsterna: Du intygar och godkänner att Du är ensam hyrestagare och att Du ansvarar för efterlevnaden av villkoren i detta Avtal. Du är införstådd med att när Du aktiverar en Produkt, får Produkten ENDAST ANVÄNDAS AV DIG. Du får inte tillåta andra att använda en Produkt som Du har aktiverat.

1.2. Du är minst 18 år: Du intygar att Du är minst 18 år gammal. Underårigs användning av en Produkt är förbjuden.

1.3. Du är en informerad Användare: Du intygar att Du är införstådd med hanteringen av Produkten och att Du är tillräckligt kompetent och fysiskt lämpad för att använda Produkten. När Du väljer att använda en Produkt tar Du fullt ansvar och ansvarar för risker för eventuella skador och/eller medicinska tillstånd i enlighet med vad som anges nedan. Du ansvarar för att säkerställa om förhållanden som regn, snö, hagel, is eller åskväder och/eller andra förhållanden, oavsett om dessa orsakats av väder eller på annat sätt, innebär en fara för användningen av en Produkt. Du rekommenderas att anpassa Ditt körsätt och bromsavstånd till alla förhållanden och variabler, inklusive väder och trafik.

1.4. Produkterna utgör Limes enskilda egendom: Du är medveten om att Produkterna och all Lime-utrustning i anslutning till dessa under alla omständigheter förblir Limes enskilda egendom. Du får inte demontera, skriva eller på annat sätt modifiera, reparera eller vanställa Produkterna, någon del av Produkterna eller någon annan Lime-utrustning på något sätt. Du får inte skriva på, skala av eller på annat sätt modifiera eller vanställa de klistermärken som finns på Produkterna. Du får inte använda någon Produkt i marknadsföringssyfte eller för andra kommersiella syften.

1.5. Använd endast Produkterna där det är tillåtet: Du godkänner att Du endast kommer använda Produkterna i områden där användning av Produkterna är tillåten. Du godkänner att Du inte kommer använda Produkterna inom förbjudna områden (t.ex. städer där vissa Produkter förbjudits) och Du åtar dig allt ansvar för all användning av en Produkt inom sådana förbjudna områden, inklusive eventuella böter eller avgifter som utfärdats som ett resultat av Din användning av en Produkt inom ett förbjudet område. Lime förbehåller sig rätten att kräva Dig på ersättning upp till 525 kr om Du använder Produkterna inom förbjudna områden. Om Du lämnar Produkt utanför ett område är användning är tillåten förbehåller sig Lime att kräva Dig på ersättning om 1 050 kr för hämtning av Produkt.

1.6. Regelefterlevnad: Du åtar dig att följa alla lagar, regler, föreskrifter och/eller förordningar som gäller för användningen av Produkterna, inklusive de regler som gäller för Produkterna i det område där Du använder Produkterna, inklusive men inte begränsat till hjälmlagar. 

Du är ensamt ansvarig för eventuella brott mot lagar, regler, föreskrifter och/eller förordningar vid användandet av Tjänsterna, inklusive bristfällig körning och/eller parkering. Du är införstådd med att Du är ensamt ansvarig för alla konsekvenser, krav, anspråk, fordringar, förluster, skulder, skadestånd, skador, kostnader och utgifter, sanktioner, advokatkostnader, domar, avgifter (inklusive myndighets straffavgift) och/eller utbetalningar av något slag eller natur, oavsett om de är förutsebara eller oförutsebara och oavsett om de är kända eller okända, som har uppkommit genom Din användning av någon av Tjänsterna.

1.7. Betalning av böter och avgifter: Du godkänner att betala böter, avgifter, straffavgifter, skatter och/eller andra avgifter som drabbar Lime och som har uppkommit genom att Du parkerat en Produkt felaktigt eller att Du handlat i strid med någon lag, regel, föreskrift och/eller författning vid användning av Tjänsterna.

 

1.8. Förbjudna handlingar: Du intygar att Du inte kommer att:

1.8.1. Använda en Produkt i strid med lagar, regler, föreskrifter och/eller förordningar, inklusive alla regler som gäller för framförandet av en Produkt på trottoarer och/eller parkeraning av en Produkt.

1.8.2. Använda en Produkt medan Du bär en portfölj, ryggsäck, väska eller annat föremål om det hindrar Din förmåga att hantera Produkten på ett säkert sätt.

1.8.3. Använda en mobiltelefon, enhet för textmeddelande, bärbar musikspelare och/eller annan enhet som kan distrahera dig från att hantera Produkten på ett säkert sätt.

1.8.4. Använda en Produkt under påverkan av alkohol, droger, mediciner och/eller annat ämne som kan försämra Din förmåga att hantera Produkten på ett säkert sätt.

1.8.5. Transportera en annan person på en Produkt.

1.8.6. Använda andra låsmekanismer än de som Lime tillhandahåller.

1.8.7. Parkera en Produkt på ett sätt som inte strikt följer alla gällande lagar, regler och/eller föreskrifter. Du godkänner uttryckligen att Du ansvarar för att känna till de lagar, regler och/eller föreskrifter som gäller för den plats Du använder Produkten på.

1.8.8. Parkera eller placera en Produkt på ett sätt som hindrar Lime från att komma åt den. Om Du bryter mot detta villkor kan Lime kräva Dig på upp till 4 095 kr för den skada som Lime drabbats av genom att inte kunna få tillgång till Produkten och den förlorade möjligheten att hyra ut Produkten till andra användare.

1.9. Produkter är endast avsedda för vissa användningsområden: Du godtar att inte använda en Produkt för racing, körning på berg, stunt- eller trickkörning. Du intygar att Du inte kommer att använda Produkter på icke-asfalterade vägar, genom vatten (utöver normal nivåer i städer) eller på annan plats som är otillåten, olaglig och/eller till olägenhet för andra. Du godtar att inte använda Produkterna för uthyrning eller erbjuda Produkterna som belöning samt att inte heller använda Produkterna i strid med lag, regel, föreskrift och/eller förordning.

1.10. Vikt- och lastgränser: Du får inte överskrida lastgränsen för en Produkt (136 kg) eller Produktens lastbärare/korg (7 kg), Du får inte använda lastbäraren felaktigt med avseende på innehåll eller någon visuell obstruktion eller hinder. Du är medveten om att den främre och/eller bakre lastbäraren/korgen som återfinns på en Produkt endast är avsedd för lätta varor och att Du inte får transportera andra människor eller djur på en Produkt.

1.11. Ingen manipulering: Du får inte manipulera, försöka få obehörig tillgång till eller på annat sätt använda någon Tjänst på ett sätt som inte överensstämmer med detta Avtal.

1.12. Rapportering av skada eller krock: Du måste anmäla olycka, krock, skada, personskada, stulen eller förlorad Produkt till Lime så fort som möjligt. Om det rör sig om en krock som involverar person- eller sakskada, eller om en Produkt är stulen, måste Du lämna in en rapport till lokal polis inom 24 timmar.

1.13. Du ansvarar för produktskada: Du intygar att returnera en Produkt till Lime i samma skick som den var i när Produkten hyrdes ut. Du är införstådd med att Du ansvarar för reparationskostnader och/eller ersättning för någon Produkt som Du skadar. Du kommer inte att vara ansvarig för normalt slitage på Produkterna. Om Du vandaliserar en Produkt är Du ansvarig för att ersätta skadan med ett belopp upp till 18 055 kr  för varje Lime-E, [och 13 540 kr för varje Lime-S.

1.14. Tillgänglighet och användning av Produkter: Du är införstådd med att Produkterna inte alltid är tillgängliga. Produkterna kräver regelbunden laddning av dess batterier för att kunna fungera. Du godkänner att framföra och använda Produkterna på ett säkert och försiktigt sätt samt att följa alla restriktioner och krav som ställs på användning av Produkterna i enlighet med tillämpliga lagar, regler, föreskrifter och/eller förordningar. Du förstår och godtar följande:

1.14.1. Den laddningsnivå som finns i Produkten minskar vid användning av Produkten (både över tid och distans). När laddningsnivån minskar kan Produktens hastighet och andra driftsfunktioner minska (eller upphöra helt).

1.14.2. Produktens laddningsnivå när Du börjar använda den är inte garanterad och varierar med varje uthyrning.

1.14.3. Den förlust som sker av mängden laddningsnivå vid användning av Produkten är inte garanterad och kommer variera beroende på Produkten, vägförhållanden, väderförhållanden och/eller andra faktorer.

1.14.4. Det är Ditt ansvar att kontrollera Produktens laddningsnivå och säkerställa att den är tillräcklig för Din körning innan Du börjar använda Produkten.

1.14.5. Lime garanterar inget avstånd och/eller tid som Du kan använda Produkten innan den förlorar hela sin laddningsnivå. Produkten kan komma att laddas ur och därmed upphöra att fungera när som helst under den tid Du hyr Produkten, inklusive innan Du nått Din destination.

2.  SÄKERHET

2.1. Säkerhetskontroll: Du intygar att inte köra Produkten om det finns några märkbara problem och att omedelbart meddela Kundservice för att varna Lime om eventuella problem.

2.1.1. Om Du, under vilken tidpunkt som helst, antingen före, under eller efter att ha kört en Produkt, upptäcker någon defekt eller märker något annat potentiellt osäkert tillstånd på en Produkt, oavsett hur litet det är, får Du inte använda Produkten. Om Du redan kör Produkten måste Du omedelbart upphöra med Din körning när så är säkert.

2.1.2. Du godkänner att omedelbart anmäla defakten eller tillståndet till Lime.

2.2. Förlorade eller stulna Produkter: Om en Produkt inte returneras inom 48 timmar kan Lime anse Produkten förlorad eller stulen och en polisanmälan kan upprättas mot Dig. Den data som genereras av Tjänsternas dator är ett avgörande bevis för den användarperiod under vilken Produkterna använts av Dig. Du måste omedelbart eller så snart som möjligt anmäla eventuella försvinnanden eller stölder av Produkter till Lime.

2.3. Hjälmar; Säkerhet: Du är införstådd med att Du alltid måste ha en CE-märkt hjälm när Du använder någon av Tjänsterna, Produkterna och/eller relaterad utrustning, oavsett om det krävs enligt lag eller inte.

2.3.1.  Du måste ha en CE-märkt hjälm som är korrekt dimensionerad, monterad och fastspänd enligt tillverkarens anvisningar.

2.3.2. Om det finns ett krav på hjälm i de lagar, regler, föreskrifter och/eller förordningar som gäller för det område där Produkten används, accepterar Du att alltid följa sådana lagar och föreskrifter.

2.3.3. Du godtar att Du kan behöva vidta ytterligare säkerhetsåtgärder eller försiktighetsåtgärder som inte specifikt behandlas i detta Avtal. Du bekräftar och godkänner även att det är Ditt eget ansvar, inte Limes, att bedöma om Du måste vidta sådana åtgärder.

2.4. Rutter: Du är medveten om att Lime inte tillhandahåller eller underhåller platser att använda Produkterna på och att Lime inte garanterar att det alltid kommer att finnas en säker plats att framföra en viss Produkt på. Vägar, cykelvägar och rutter kan bli farliga på grund av väder, trafik och/eller andra faror utanför Limes kontroll. Lime är inte i något fall ansvarig för något av det föregående. Du är ensamt ansvarig för att välja en ansvarsfull och säker rutt. Du måste alltid lyda alla lagar när Du väljer en rutt och det är Ditt eget ansvar att känna till gällande lagar, regler, föreskrifter och/eller förordningar för den jurisdiktion där Du använder Limes Tjänster och/eller Produkter.

2.5. Begränsningar av uthyrning: Du är införstådd med att Lime inte är en trafikoperatör. Alternativa medel för offentlig och privat transport är tillgängliga för allmänheten och Dig. Lime tillhandahåller Tjänsterna och Produkterna endast som en bekvämlighet och uthyrningen är endast avsedd att användas av personer som är kompetenta och kvalificerade att använda Produkterna på egen hand och som har godkänt alla villkor i detta Avtal.

3. BETALNING OCH AVGIFTER.

3.1. Avgifter: Du får använda Produkterna genom att betala per användningstillfälle eller på annat sätt i enlighet med de priser som anges i Appen. När Du har registrerat och skapat ett konto hos Oss kan Produkterna användas genom att Du klickar på den betalningsmetod Du vill använda för att sedan följa de anvisningar som visas på skärmen. Du kan kontrollera och korrigera eventuella inmatningsfel i Din betalning fram till den tidpunkt Du skickar in betalningen till Oss. Detta gör Du genom att klicka på "Betal"-knappen eller genom att på annat sätt godkänna betalningsskyldigheten för Produkterna eller prenumerationen. Avgifterna inkluderar inte skatter (till exempel indirekta skatter) och inkluderar andra tillämpliga offentliga avgifter. Lime kommer debitera Ditt kreditkort eller betalkort (gemensamt Ditt "Kort") eller annan överenskommen betalningsmetod med de avgifter som anges i detta Avtal. Efter att Du har betalat för Produkterna eller prenumerationen får Du en orderbekräftelse från Oss via e-post vid vilken tidpunkt avtalet mellan Dig och Oss ska anses ingånget ("Bekräftelse").

3.2. Kampanjkoder: Kampanjkoder ("Rabatter") är engångserbjudanden och kan bara lösas in via Appen. Lime förbehåller sig rätten att ändra eller avbryta Rabatter när som helst. Rabatter är begränsade till en per kund och konto och kan inte kombineras med andra erbjudanden. Rabatter är inte överlåtbara och får inte återförsäljas.

3.3. Maximal hyrestid och avgifter: Maximal hyrestid är 24 timmar. Du intygar att Du kommer att inaktivera Produktuthyrningen inom 24 timmar från det att uthyrningen av Produkten påbörjades och Du kan då hyra Produkten igen. Du godtar att Du är ensamt ansvarig för att ta reda på hur lång tid passerat i samband med att Du tillfälligt låser en Produkt. Den maximala avgiften för en Produkt är 175 kr under en 24-timmarsperiod. Efter att Produkten återlämnats debiteras Du den lägre avgiften av de samlade uthyrningsavgifterna eller den maximala 24-timmarsavgiften. Produkter som inte returneras  som låst och med avslutad åktur inom 48 timmar kommer att betraktas som förlorade eller stulna och Du kan debiteras ett belopp upp till 18 055 kr  för varje Lime-E och 13 540 kr  för varje Lime-S,  och en polisanmälan kan komma att göras mot Dig. Vi kan också bestämma att ta ut en serviceavgift på 250 kr för sådan uthyrning som pågått över 24 timmar, i de fall Produkten inte ska anses vara förlorad eller stulen.

3.4. Giltigt kreditkort eller betalkort: Du måste ange ett giltigt Kortnummer och utgångsdatum innan Du registreras för att använda Tjänsterna. Du bekräftar att Du är behörig att använda Kortet som Du använder för Tjänsterna. Du godtar att Lime debiterar Kortet för Dina avgifter. Om Du bestrider någon sådan avgift måste Du kontakta Lime så snart som möjligt efter att Du blivit medveten om avgiften och ge Lime all ruttinformation som är nödvändig för att identifiera den ifrågasatta avgiften, såsom datumet för rutten och ungefärliga start- och sluttider. Du godtar att omedelbart informera Lime om alla ändringar som rör Ditt Kort.

3.5. Upphämtningsavgifter: Om Du inte kan returnera en Produkt till ett giltigt område (dvs. om Du inaktiverar en Produkt på privat egendom, inhägnat område och/eller annat oåtkomligt område) och begär att Produkten hämtas av Lime, kan vi komma att debitera dig ersättning för upphämtningsavgift upp till 1 100 kr. Om en Produkt som används eller har använts under Ditt konto överges utan föregående meddelande, ska Du ersätta alla avgifter tills Produkten återställs och inaktiveras, samt en serviceavgift upp till 1 575 kr för att återställa Produkten. Avgifterna kan komma att förändras efter Limes beslut och utan föregående meddelande till Dig.

3.6 Ångerrätt: Du har normalt rätt att säga upp ett avtal inom 14 dagar från dagen efter det att Vi skickat en Bekräftelse till Dig. Du informeras härmed om att Du inte har rätt att ändra Dig och göra gällande din ångerrätt (eller kräva återbetalning) enligt gällande konsumentlagstiftning om Du använder Produkterna inom angiven period, oavsett om Du betalar för Produkterna vid varje användningstillfälle eller som en del av en prenumeration. Om Du avbokar innan sådan användning (och inom angiven tidsperiod) har Du rätt till full återbetalning av de avgifter som Du betalat för Tjänsten i enlighet med Vår policy för ångerrätt (se nedan).

För att göra gällande Din ångerrätt måste Du informera Oss genom att skicka ett e-postmeddelande till support@li.me där du förklarar att Du vill göra gällande Din ångerrätt genom att skicka Oss en fullt ifylld ångerblankett (t.ex. per post, fax eller e-post). Du får gärna använda vår ångerblankett som finns bifogat till detta Avtal eller den ångerblankett som Konsumentverket tillhandahåller.

3.7 Återbetalningar: Om Du avbryter en betalning inom den tidsperiod som anges i avsnitt 3.6 ovan, behandlar Vi eventuell återbetalning så snart som möjligt men senast inom 14 dagar efter Ditt frånträdande. Om Du mottog någon kampanjkod eller annan Rabatt när Du betalade kommer eventuella återbetalningar endast att återspegla det belopp som Du faktiskt betalat. Återbetalningar görs med samma metod som Du ursprungligen använde för att betala för Ditt köp, om inte annat avtalats.

4. VILLKOR FÖR PRENUMERATIONER OCH AUTOMATISKA FÖRNYELSER

4.1. Allmänt: För att få tillgång till och kunna använda alla prenumerationer som erbjuds via Tjänsterna måste Du vara minst arton (18) år eller motsvarande myndig ålder i det område Du är bosatt. Innan Du köper och/eller hyr några Produkter eller Tjänster, måste Du ge Oss ett giltigt Kortnummer och tillhörande betalningsinformation, inklusive: (i) Ditt namn så som det är angivet på Kortet, (ii) Ditt Kortnummer, (iii) Kortfabrikat, (iv) utgångsdatum och (v) eventuella aktiveringsnummer eller koder som behövs för att debitera Ditt Kort eller på annat sätt använda ett giltigt presentkort. Genom att lämna sådan information till Oss eller Vår samarbetspartner för kreditkortsbetalningar ger Du Oss och/eller sådan partner behörighet att debitera Ditt kort vid tillfälle, dock senast inom trettio (30) dagar efter det att Kortet auktoriserats. För alla prenumerationer av Produkter som Du beställer via Tjänsterna godkänner Du att betala det pris som anges i Appen (inklusive eventuella försäljningsskatter och tilläggsavgifter) från den tidpunkt Du skickar in prenumerationen. Lime debiterar automatiskt Ditt Kort eller annan betalningsform som valts som en del av prenumerationsprocessen för sådant prenumerationspris. Vi erbjuder ett antal olika medlemskap, inklusive speciella kampanjer eller medlemskap med olika villkor och begränsningar. Alla villkor som väsentligen skiljer sig från de villkor som anges i detta Avtal kommer att framgå när Du blir medlem, eller kommer på annat sätt att kommuniceras till Dig för Ditt godkännande. Vissa kampanjmedlemskap kan erbjudas av tredje part i samband med tillhandahållandet av deras egna produkter och tjänster. Vi är inte ansvariga för de produkter och tjänster som tillhandahålls av sådana tredje parter. Vi förbehåller Oss rätten att ändra, avsluta eller på annat sätt ändra de medlemskap Vi tillhandahåller.

4.2. Prenumerationstid och uppsägning: Förutom i fall av gratis provperioder, börjar Din prenumeration från och med den dag Du mottar en Bekräftelse av Oss via e-post. Din prenumeration fortsätter gälla under den specifika prenumerationsperiod Du köpt eller månadsvis varpå den automatiskt kommer fortsätta gälla tills Du avbryter prenumerationen ("Prenumerationsperioden"). Genom att lämna Din betalningsinformation för Din prenumeration accepterar Du att betala en prenumerationsavgift (och eventuella skatter och serviceavgifter, gemensamt "Avgifter") som automatiskt fortsätter löpa enligt gällande prissättning om Du inte avbryter prenumerationen innan utgången av den aktuella Prenumerationsperioden. Avgifterna kommer automatiskt debiteras Din ursprungliga betalningsmetod i början av Din Prenumerationsperiod och i början av varje ytterligare Prenumerationsperiod därefter på den kalenderdag som motsvarar början av Din nuvarande Prenumerationsperiod, om Du inte avbryter Din prenumeration eller Ditt konto blir avstängt eller avslutas enligt detta Avtal.

Om Du avbryter en prenumeration i mitten av Din Prenumerationsperiod har Du inte rätt att erhålla återbetalning för den oanvända delen av den Prenumerationsperioden.

4.3. Ändringar av prenumerationsavgifter: Lime förbehåller sig rätten att när som helst ändra prissättningen av prenumerationen, under förutsättning att Du meddelas om detta i god tid. I händelse av prisändring kommer Lime att lägga in den nya prissättningen på Tjänsterna och meddela Dig i förväg genom att skicka ett e-postmeddelande till den e-postadress Du angett vid registreringen av Ditt konto. Du är införstådd med att Vi kan komma att ändra prissättningen och detaljerna i Våra prenumerationspaket genom digital kommunikation till Dig. Om Du inte vill acceptera Vår pris- eller prenumerationsändring måste Du avbryta Din prenumeration innan ändringarna träder i kraft enligt beskrivningen nedan. I sådana fall kommer Vi ge Dig en proportionell återbetalning av de förskottsavgifter som Du redan har betalat baserat på den återstående delen av den dåvarande Prenumerationsperioden. Om Du inte avbryter Din prenumeration anses Du ha godkänt priset/prenumerationspaketet och ger Lime tillåtelse att debitera de nya Avgifterna genom Din betalningsmetod.

4.4. Avbeställning av prenumerationsmedlemskap: Du har rätt att när som helst avbryta Ditt prenumerationsmedlemskap genom att meddela Lime. För att avbryta Ditt prenumerationsmedlemskap: Öppna Din plånbok i Limes App, välj sedan "Manage" (Hantera) och därefter på ”Cancel Membership” (Avbryt medlemskap). Inga återbetalningar eller krediter görs för delar av månader. Om Du avbryter Din prenumeration kan Du fortsätta använda Tjänsterna tills Din nuvarande Prenumerationsperiod löpt ut, vartefter Du kommer förlora tillgången till de delar av Tjänsterna som endast är avsedda för prenumererande medlemmar. Detta kan innefatta eventuella krediter samt annan information och analyser som har varit tillgängligt under Ditt prenumerationsmedlemskap.

4.5. Vår avbeställning: Lime har rätt att, efter skriftligt meddelande därtill och med skälig uppsägningstid, säga upp detta Avtal och avbryta Din tillgång till abonnemanget om: (a) Du inte betalar eventuellt belopp som ska utgå enligt detta Avtal till Lime, och/eller (b) Du bryter mot något villkor i detta Avtal. Lime har rätt att, efter skriftligt meddelande därtill med trettio (30) dagars uppsägningstid, säga upp detta Avtal och avbryta Din tillgång till prenumerationen med eller utan anledning. Du kommer i sådana fall inte längre debiteras för tillgång till prenumerationen. Din tillgång till samt användandet av Prenumerationen kommer upphöra om detta Avtal av någon anledning sägs upp eller upphör att gälla.

Du godtar att Ditt enda avhjälpande i de fall vi avslutar Din möjlighet att hyra Produkter och/eller Din prenumeration, är att: (a) Vi återbetalar Ditt Konto med det belopp som debiterats för de avgifter Du redan har betalat för Produkterna eller prenumerationen men som Du inte har använt (om Ditt Kort redan har debiterats); eller (b) Vi inte debiterar Ditt Kort.

4.6. Gratis provperioder/Erbjudanden: Vi kan komma att erbjuda provperioder där Tjänsterna är tillgängliga utan kostnad under en begränsad tid eller till rabatterade priser. Om Du anmäler upp Dig för en provperiod begränsas Dina rättigheter att använda Tjänsterna enligt villkoren för en sådan provperiod och upphör eller förnyas enligt villkoren för Din provperiod och/eller eventuella tilläggsvillkor. Vänligen observera att Du, när Du skriver upp dig för en kostnadsfri provperiod, kommer att behöva lämna Ditt Kortnummer och att Lime kommer att behöva bekräfta att Ditt Kort är giltigt. När vi behandlar Ditt Kort kan vissa kreditkortsföretag tillfälligt hålla in ett belopp på Ditt konto för Din första betalning. Kontakta Ditt Kortföretag om Du har frågor. Observera att Vi inte erbjuder prisgaranti eller återbetalning vid prisnedgång eller annat erbjudande.

När Din kostnadsfria provperiod avslutas kommer Vi eller en tredje betalningspart debitera Din angivna betalningsmetod med jämna mellanrum för Din prenumeration, såvida Du inte avbryter Din prenumeration innan Din kostnadsfria provperiod avslutas. Om Din kostnadsfria provperiod avslutas och Din prenumeration börjar, kommer Din prenumeration automatiskt förnyas och Du kommer att debiteras löpande för Din prenumeration tills Du avbryter den. Instruktioner för att avbryta Din medlemsprenumeration beskrivs ovan. Observera att Du inte kommer att få ett meddelande från Oss om att Din kostnadsfria provperiod har upphört eller att den avgiftsbelagda delen av Din prenumeration har påbörjats.

4.7. Ändringar av priser eller betalningsvillkor: Köp och/eller hyra av Produkter och/eller Tjänster är beroende av dess tillgänglighet. Produkter och Tjänster som framgår av tjänsterna kanske inte alltid är tillgängliga i det område Du befinner Dig och kan komma att bytas ut eller upphöra när som helst. Lime förbehåller sig rätten att när som helst ändra sina priser och faktureringsmetoder för Tjänster, med förbehåll för de avbeställningsrättigheter som anges i avsnitt 4.3.

 4.8. Kontoregistrering och -säkerhet: Du är medveten om att Du måste skapa ett konto för att få tillgång till Tjänsterna. Du måste: (a) tillhandahålla sann, korrekt, aktuell och fullständig information om Dig enligt Tjänstens registrerings- eller prenumerationssida (sådan information utgör "Registreringsinformation") och (b) upprätthålla och omedelbart uppdatera sådan Registreringsinformation för att hålla den är sann, korrekt, aktuell och fullständig. Om Du lämnar information som är osann, felaktig, inaktuell eller ofullständig eller om Lime har rimliga skäl att misstänka att sådan information är osann, felaktig, inaktuell eller ofullständig, har Lime rätt att avbryta eller avsluta Ditt konto och vägra all nuvarande eller framtida användning av Tjänsterna (eller någon del därav). Du är ansvarig för säkerheten och sekretessen hos Ditt lösenord och konto. Du är även ansvarig för alla aktiviteter som sker på Ditt konto. Du ska inte dela Din kontoinformation eller Ditt användarnamn och lösenord med någon tredje part eller tillåta någon tredje part att logga in på Tjänsterna med hjälp av Din kontoinformation. Du godtar att omedelbart meddela Oss om obehörig användning sker av Ditt konto eller om annan bristande säkerhet som Du blir medveten om. Du är ansvarig för att vidta försiktighetsåtgärder och säkerhetsåtgärder som passar bäst för Din situation och Din avsedda användning av Tjänsterna. Observera att alla som kan ange Din personliga information kommer att kunna komma åt Ditt konto och att Du därför bör vidta rimliga åtgärder för att skydda sådan information.

5. ANSVARSBEGRÄNSNINGAR FÖR LIME; DITT RISKTAGANDE.

5.1. Ansvarsbegränsning: Ingenting i dessa villkor ska begränsa eller utesluta Vårt ansvar gentemot Dig avseende:

5.1.1          dödsfall eller personskada orsakad av Vår vårdslöshet;

5.1.2          Vårt bedrägligt beteende;

5.1.4          annat ansvar som enligt lag inte får begränsas eller uteslutas.

 

6. AVSTÄNGNING OCH UPPSÄGNING

6.1    Vi kan komma att, med eller utan föregående meddelande, tillfälligt avbryta driften av någon Tjänst (helt eller delvis) för underhåll eller för att uppdatera eller uppgradera innehåll, verktyg eller funktioner.

6.2    Vi kan komma att, med eller utan föregående meddelande, säga upp ett avtal eller avbryta och/eller avsluta någon Tjänst och/eller Din användning av Ditt konto om:

6.2.1     Du har brutit mot något av dessa villkor; eller

6.2.2     Du inte betalar utestående avgifter när dessa förfaller till betalning.

6.3    Om Du har överträtt dessa villkor kan Vi vidta sådana åtgärder som Vi anser är lämpliga. Din överträdelse kan leda till att Vi, med eller utan förvarning, vidtar samtliga eller någon av följande åtgärder:

6.3.1     utfärdar en varning till Dig;

6.3.2     omedelbart, tillfälligt eller permanent återkallar Din rätt att använda någon Tjänst eller Produkt;

6.3.3     inleder rättsligt förfarande mot Dig med krav på all ersättningsbar förlust och skada som uppkommit till följd av överträdelse; och/eller

6.3.4     lämnar all relevant information till brottsbekämpande myndigheter i den utsträckning vi anser nödvändigt.  

De åtgärder som anges ovan är inte uttömmande och Vi kan vidta andra åtgärder som Vi anser lämpliga.

6.4    Vid uppsägning, oavsett anledning, av Din hyra av Produkter, Din prenumeration eller Ditt konto (inklusive fall där Du, i enlighet med dessa villkor, avbokar eller inte förnyar Din prenumeration):

6.4.1     upphör omedelbart alla rättigheter som beviljats Dig enligt detta Avtal;

6.4.2     måste Du omedelbart avbryta all användning av aktuell Tjänst och/eller Produkt; och

6.4.3     måste Du betala alla utestående belopp som Du är skyldig Oss.

7. KONFIDENTIELL INFORMATION; INTEGRITETSPOLICY.

Information som lagras i enlighet med Vår integritetspolicy: All personlig identifierbar information som innehas av Lime och som avser Dig, inklusive alla namn, adresser, telefonnummer, e-postadresser, Kortnummer och/eller passnummer, lagras av Lime i enlighet med Vår 

8.  ANVÄNDARVILLKOR.

8.1. Begränsningar av Tjänsternas tillgänglighet: Lime gör allt för att tillhandahålla Tjänsterna på alla årets dagar, men Vi garanterar inte att Tjänsterna kommer att vara tillgängliga jämt eftersom händelser utanför vår kontroll (force majeure) eller andra omständigheter kan hindra Lime från att tillhandahålla Tjänsterna. Tillgången till Tjänsterna är också beroende av tillgången på Produkter. Lime garanterar inte tillgängligheten för Tjänster eller tillgången till Produkter vid någon tidpunkt. Du godtar att Lime kan kräva att Du återlämnar en Produkt när som helst.

8.2. Tillgångslicens: Med förbehåll att Du följer villkoren i detta Avtal och Ytterligare villkor, beviljar Lime dig en begränsad, återkallelig, icke-exklusiv, icke-överlåtbar, icke-överförbar licens att ladda ner (endast för tillfällig lagring), visa, granska, använda, spela och/eller skriva ut en kopia av innehållet (exklusive käll- och objektkod i råformat eller på annat sätt, annat än vad som görs tillgängligt för åtkomst och användning i syfte att möjliggöra visning och funktionalitet) på en persondator, mobiltelefon eller annan trådlös eller via Internet aktiverad enhet (var och en "Enhet") för Din personliga och icke-kommersiella användning. Denna licens omfattar inte någon typ av återförsäljning eller kommersiell användning av Tjänsterna eller dess innehåll; insamling och användning av produktförteckningar, beskrivningar eller priser; bearbetningar av Tjänsterna eller deras innehåll; nedladdning eller kopiering av kontoinformation till förmån för en annan näringsidkare; eller användning genom informationsutvinning (s.k. data mining), robotar eller liknande datainsamling och extraktionsverktyg. Tjänster och/eller delar av Tjänsterna får inte återskapas, säljas, vidareförsäljas, besökas eller på annat sätt utnyttjas för något ändamål utan att detta uttryckligen och skriftligen har godkänts av Lime. Vid all obehörig användning upphör automatiskt de rättigheter och/eller licenser som Du har tilldelats av Oss att gälla. Den ovannämnda, begränsade licensen: (i) ger dig inget ägande eller något annat intresse av immateriella rättigheter i något innehåll, och (ii) kan omedelbart upphävas eller avslutas efter beslut av Lime av valfri anledning och utan förvarning eller ansvar.

8.3. Upphovsrätt och äganderätt: Allt innehåll som presenteras eller visas på Tjänsterna, inklusive, men inte begränsat till, text, grafik, fotografier, bilder, rörliga bilder, ljud och illustrationer ("Innehåll") ägs av Lime, dess licensgivare, säljare, agenter och/eller dess Innehållsleverantörer. Alla delar av Tjänsterna, inklusive men inte begränsat till den allmänna utformningen och Innehållet, skyddas av upphovsrätt, ideella rättigheter, varumärkesrätt och annan immaterialrättslagstiftning. Tjänsterna får endast användas för det avsedda ändamålet för vilket sådana tjänster gjorts tillgängliga. Med undantag för vad som är tillåtet enligt upphovsrättslagstiftning får Du inte ändra något i materialet. Du får inte heller kopiera, distribuera, överföra, visa, utföra, återskapa, publicera, licensera, skapa bearbetningar, överföra eller sälja någon av den information eller det arbete som Tjänsterna innehåller. Med undantag för vad som är tillåtet enligt upphovsrättslagstiftning, ansvarar Du för att erhålla tillstånd innan Du återanvänder upphovsrättsskyddat material som tillgängliggörs på Tjänsterna. Du ska följa alla tillämpliga nationella och internationella lagar, stadgar, förordningar och föreskrifter avseende Din användning av Tjänsterna. Tjänsterna, dess Innehåll och alla relaterade rättigheter är och ska förbli Limes eller dess licensgivares, säljares, agenters och/eller dess innehållsleverantörers enskilda egendom, såvida inte annat uttryckligen överenskommits. Du får inte ta bort upphovsrättsliga, varumärkesrättsliga eller andra ägandemärken från material som finns på Tjänsterna.

8.4. Varumärken/Ingen representation: Alla varumärken, kännetecken och företagsnamn som används av Lime (inklusive men inte begränsat till: namnet LimeBike, företagslogotypen LimeBike, namnet Lime, företagslogotypen Lime, namnet på Tjänsterna, Tjänsternas design och/eller logotyper, gemensamt ”Märkena") utgör inarbetade eller registrerade varumärken som tillhör Lime eller dess dotterbolag, partners, säljare eller licensgivare. Du får inte använda, kopiera, reproducera, publicera, ladda upp, skicka, överföra, distribuera eller ändra Lime-varumärken på något sätt, inbegripet när det kommer till reklam eller publicitet avseende distribution av material på Tjänsterna, utan Limes föregående skriftliga samtycke. Du får inte använda Lime-namnet eller något uttryck, bilder eller symboler som enligt Limes bedömning kan antyda att Lime stödjer (i) skriftlig eller muntlig reklam eller presentation, eller (ii) broschyr, nyhetsbrev, bok eller annat skriftligt material oavsett natur, utan Limes föregående skriftliga samtycke.

8.5. Policy om begärt material: När Lime specifikt har uppmuntrat eller begärt yttranden eller kommentarer, uppmanar Lime Dig att skicka sådant innehåll (t.ex. kommentarer till blogginlägg, deltagande i samhällsaktiviteter, tips, etc.) som Du skapat för användning i samband med webbplatsen ("Användarinnehåll"). Användarinnehåll utgör Användarens immateriella rättigheter. Genom att lägga ut sådant innehåll på Vår webbplats ger Du uttryckligen Lime en icke-exklusiv, evig, oåterkallelig, royaltyfri, gottgjord, global, fullständigt underlicensierbar rättighet och licens att använda, återskapa, modifiera, anpassa, publicera, översätta, bearbeta, distribuera, överföra, utföra och visa sådant innehåll och Ditt namn, röst och/eller likhet som finns i Ditt Användarinnehåll, helt eller delvis, och i vilken form som helst i hela världen i vilket format eller teknik som helst, oavsett om den nu är känd eller senare upptäcks, inklusive all kampanj, reklam, marknadsföring, merchandising, publicitet och andra tillhörande användningar därav, och inklusive den oförhindrade rätten att underlicensiera sådana rättigheter i all evighet. Eventuellt Användarinnehåll anses vara icke-konfidentiellt och Lime ska inte vara skyldigt att upprätthålla sekretess på någon information, oavsett form, som finns i Användarinnehåll.

8.6. Olämpligt Användarinnehåll: Lime uppmuntrar inte och eftersöker inte Användarinnehåll som är en följd av en aktivitet som: (i) kan orsaka risk för skada, förlust, fysisk eller psykisk skada, känslomässig nöd, död, funktionshinder, vanställande eller fysisk eller psykisk ohälsa för Dig, någon annan person eller något djur (ii) kan skapa risk för annan förlust eller skada på person eller egendom eller (iii) kan utgöra ett brott eller kränkning. Du godtar att Du inte har och inte ska delta i någon av föregående nämnda aktiviteter i samband med att Du skapar Ditt Användarinnehåll. Utan att begränsa vad som sagts intygar Du att Du inte kommer att orsaka känslomässigt lidande hos andra människor, inte förödmjuka andra människor (offentligt eller på annat sätt), inte överfalla eller hota andra människor, inte gå in på enskild egendom utan tillstånd, inte efterlikna någon annan person eller förvränga Din anknytning, titel eller auktoritet och att Du inte annars kommer att engagera Dig i någon aktivitet som kan leda till skada, dödsfall, egendomsskada och/eller något form av ansvar av något slag. Lime kommer efter eget beslut att avvisa Användarinnehåll där Lime tror att någon sådan aktivitet har förekommit. Om du rapporterar Användarinnehåll som påstås bryta mot någon bestämmelse i detta Avtal förbehåller sig Lime rätten att besluta om en sådan överträdelse har inträffat och att när som helst och utan förvarning ta bort sådana insändare från Tjänsterna.

8.7. Olämpligt material: Du får inte använda Tjänsterna för att publicera eller skicka olagligt, kränkande, hotfullt, förolämpande, obscent, pornografiskt eller respektlöst material eller material som inkräktar på eller missbrukar immateriella rättigheter från tredje part eller som kan utgöra eller uppmuntra uppförande som skulle kunna anses vara ett brott eller på annat sätt bryter mot lag. Du är vidare medveten om att ingivande eller publicerande av oönskade annonser eller "spam" på eller via Tjänsterna uttryckligen är förbjudet enligt detta Avtal. Utöver eventuella rättsmedel som Vi kan ha rätt till enligt lag eller på annan grund, kan Vi, om vi efter eget beslut anser att Du har kränkt eller sannolikt bryter mot ovanstående förbud eller tillämpliga regler eller policyer som detta Avtal hänvisar till, vidta de åtgärder som Vi anser vara nödvändiga för att råda bot på eller förebygga överträdelsen, inklusive, men inte begränsat till, att förbjuda Dig från att använda Tjänsterna och/eller omedelbart ta bort det aktuella materialet från Tjänsterna när som helst och utan föregående meddelande. Vi kommer att samarbeta med och följa alla brottsbekämpande myndigheter, domstolsbeslut eller stämningsansökningar som begär eller kräver att Vi ska avslöja identiteten av någon som lägger ut sådant material.

8.8. Tillträde och störningar: Du intygar att Du inte använder någon robot, ”spider”, ”scraper” eller annat automatiskt medel för att få tillgång till Tjänsterna för något ändamål utan Vårt uttryckliga skriftliga tillstånd. Du intygar även att Du inte kommer att: (i) vidta några åtgärder som Lime anser ålägger, eller kan ålägga, en orimlig eller oproportionerligt stor belastning på Vår infrastruktur, (ii) störa eller försöka störa webbplatsens arbete eller de aktiviteter som utförs på Tjänsterna, eller (iii) kringgå några åtgärder som Vi kan använda för att förhindra eller begränsa tillgången till Tjänsterna.

8.9. Rätt att radera innehåll: Med undantag för det som föreskrivs i Vår Integritetspolicy, kommer Vi inte övervaka, redigera eller avslöja innehållet i Din e-post eller det Innehåll som läggs upp på Tjänsterna, såvida det inte krävs under normalt underhåll av Tjänsterna och dess system eller såvida det inte krävs enligt lag eller det i god tro anses att sådan åtgärd är nödvändig för att: (1) efterleva lag eller rättslig process vidtagen mot Lime eller Tjänsterna; (2) skydda och försvara Limes rättigheter eller egendom, Tjänsterna eller Användarna av Tjänsterna; eller (3) agera i en nödsituation för att skydda Våra Användares, Tjänstens eller allmänhetens personliga säkerhet. Användarna ska förbli ensamt ansvariga för innehållet i deras meddelanden och Lime ska inte ha någon skyldighet att förhandsgranska sådant innehåll. Vi har dock rätt att när som helst och utan föregående meddelande ändra, ta bort eller vägra publicera material som skickas till eller publiceras på Tjänsterna. Utan att begränsa det föregående har Vi rätt att ta bort material som Vi anser strida mot dessa villkor eller som annars framstår som stötande. Vi har även rätt att neka Användare som inte följer villkoren i detta Avtal tillgång till Tjänster eller någon del därav.

8.10. Innehåll som publicerats av Användaren: Innehåll som publicerats av Användaren och/eller Användarinnehåll representerar inte Limes eller med Lime förknippad persons synpunkter och Vi kontrollerar inte sådant innehåll. Du ska inte under några omständigheter påstå eller antyda, direkt eller indirekt, Limes stöd av Innehåll som publicerats av Användare eller Användarinnehåll. Lime svarar inte för noggrannheten eller trovärdigheten av något Innehåll som publicerats av en Användare på Våra Tjänster eller sådant Användarinnehåll som publicerats på Våra Tjänster och tar inget ansvar för eventuella åtgärder som Du kan komma att vidta genom att granska sådant publicerat Innehåll eller Användarinnehåll. Du kan genom Din användning av Tjänsterna komma att exponeras för Innehåll som Du kan finna stötande, obehaglig, skadlig, felaktig eller vilseledande. Det förekommer även en risk för att råka ut för minderåriga personer, personer som verkar under falsk företeelse, internationella handelsfrågor och utländska medborgare.

8.11. Tredjepartslänkar: Tjänsterna kan från tid till annan innehålla länkar till webbplatser som inte ägs, drivs eller kontrolleras av Lime eller dess närstående bolag. Sådana länkar tillhandahålls endast i underlättande syfte för Dig. Om Du använder någon av dessa länkar, lämnar Du Tjänsterna. Varken Vi eller något av Våra respektive dotterbolag ansvarar för det innehåll, material eller övrig information som finns tillgänglig på en annan webbplats. Varken Vi eller något av Våra respektive närstående bolag stödjer, garanterar, påstår eller lämnar några garantier avseende andra webbplatser och dess innehåll, material och övriga information som finns lokaliserad eller tillgänglig, samt resultatet av att Du besökt någon annan webbplats. Om Du väljer att besöka andra webbplatser som på något sätt är kopplade till Tjänsterna, gör Du det på egen risk.

8.12. Affärssamarbeten: I vissa fall samarbetar Vi med andra företag för marknadsföring av deras tjänster genom Våra Tjänster. I sådana fall verkar Du direkt med den andra parten. På sådana sidor är deras kännetecken klart synligt och deras avtal finns publicerade. Vid användning av andra affärspartners sidor är Du bunden av både deras avtal och detta Avtal. För det fall det uppstår en konflikt mellan detta Avtal och Vår affärspartners avtal har Vårt Avtal företräde.

8.13. Representationer av Användarinnehåll: Du garanterar att Ditt Användarinnehåll och samtliga delar därav (a) enbart och exklusivt ägs eller kontrolleras av Dig, att Du har föregående skriftligt tillstånd från den rättmätiga ägaren av det innehåll som ingår i Ditt Användarinnehåll eller att Du på annat sätt har legal rätt att bevilja Lime samtliga rättigheter som beviljas härom, samt (b) att Limes användning av Ditt Användarinnehåll i enlighet med vad som beskrivs eller behandlas häri, varken kränker eller kommer kränka upphovsrätt, varumärkesrättigheter, publicitetsrättigheter eller andra rättigheter för personer och företag, bryter mot lagar, regler eller rättigheter av något slag, eller på annat sätt ger upphov till eventuella anspråk eller ansvar, inklusive, men inte begränsat till, rättigheter för publicitet och integritet samt förtal. Vidare är Du ensamt ansvarig för Ditt Användarinnehåll samt de konsekvenser som följer av att Du ger in eller publicerar dem.

8.14. Trådlösa funktioner: Tjänsterna kan erbjuda vissa funktioner och tjänster som är tillgängliga för Dig via Din trådlösa Enhet. Dessa funktioner och tjänster kan inkludera möjligheten att få tillgång till Tjänsterna och ladda upp innehåll till Tjänsterna, ta emot meddelanden (inklusive textmeddelanden och SMS) från Tjänsterna och ladda ner program till Din trådlösa Enhet (gemensamt "Trådlösa funktioner"). Avgifter för meddelanden och data samt andra avgifter kan debiteras av Din operatör i samband med att Du använder de Trådlösa funktionerna. Avgifter och kostnader kan visas på Din räkning från din leverantör av trådlösa tjänster eller dras från Ditt förbetalda saldo. Din operatör kan förbjuda eller begränsa vissa Trådlösa funktioner. Vissa Trådlösa funktioner kan dessutom vara inkompatibla med Din operatör eller Din trådlösa enhet. Du bör stämma av med Din leverantör vilka abonnemang som finns tillgängliga och hur mycket de kostar. Kontakta Din leverantör vid sådana frågor. Du bekräftar härigenom att Du är den nuvarande abonnenten och/eller Användaren av det mobiltelefonnummer som är registrerat avseende Tjänsterna och att Du är behörig att ådra Dig eventuella avgifter för meddelanden eller data som kan tas ut av Din operatör. Det är förbjudet att registrera ett mobilnummer som inte är Ditt eget. Om vi upptäcker att information som lämnats är falsk eller felaktig, har Vi rätt att när som helst pausa, avbryta eller avsluta Din tillgång till Tjänsterna. Ditt deltagande i Tjänsterna är helt frivilligt.

8.15. Force Majeure: Varken Du eller Lime är ansvariga för skador, förseningar eller otillräckliga prestationer som härrör från handlingar eller händelser utöver rimlig kontroll, inklusive, men inte begränsat till: eld, blixtnedslag, explosion, strömavbrott eller störningar, vatten, naturkatastrofer, krig, revolution, civila uppror eller handlingar från civila eller militära myndigheter eller offentliga fiender: lag, ordning, reglering, förordning eller krav från något statligt eller rättsligt organ eller någon företrädare för sådant organ eller oro inom arbetet inklusive, men inte begränsat till, strejk, avbrott, demonstrationer eller bojkott; oförmåga att säkra råmaterial, transportanläggningar, brist på bränsle eller energi, eller handlingar eller försummelser hos ordinarie leverantörer.

8.16. Allmänt: Detta Avtal ska tillämpas i enlighet med svensk rätt. Du godtar svensk  allmän domstols jurisdiktion.    

8.17. Tvistlösning: Den europeiska plattformen för tvistlösning, http://ec.europa.eu/consumers/odr/, tillhandahåller information om alternativ tvistlösning som kan vara av intresse för Dig. Vi är skyldiga att informera Dig om att Du kan använda Dig av plattformen om det föreligger en tvist mellan Dig och Oss som inte kan lösas.

8.18. Uppdateringar av villkoren: Då Våra Tjänster utvecklas kan villkoren för hur Vi tillhandahåller tjänster ändras. Vi kommer dock inte göra några ändringar avseende Tjänster som Du redan har betalat för och som betydligt skulle minska typ eller nivå av den service Du blivit erbjuden, såvida Du inte har godkänt det (eller om vi måste göra sådana ändringar av rättsliga, säkerhets- eller regulatoriska skäl). Vi kommer alltid försöka informera Dig i så god tid som vi kan om sådana betydande ändringar i samt under förutsättningen att Du har möjlighet att acceptera dem eller avbryta en prenumeration utan konsekvens. I så fall ska Du meddela Oss att Du önskar avbryta Din prenumeration (se avsnitt 2.2 Avbeställning av prenumerationsmedlemskap). Om Du inte avbryter Din prenumeration före det datum då ändringen träder i kraft (vilket vi kommer meddela Dig om) innebär det att Du har godkänt ändringarna.

8.19. Kontakta Oss. Om Du har några frågor eller synpunkter avseende detta Avtal eller Våra Tjänster kan Du kontakta Oss på contact@li.me med legal@li.me som mottagare av kopia.

8.20. Villkor för Apple iOS: Om Appen Du laddar ner, får tillgång till och/eller använder hämtas från App Store som drivs av Apple Inc. (”Apple”):

  • är Din licens att använda Appen begränsad till en icke-överförbar licens för att använda Appen på en Apple-märkt enhet som ägs eller kontrolleras av Dig och på ett sätt som är i enlighet med Apples användningsvillkor som finns publicerade i App Store, med tillägg av att Appen kan kommas åt, förvärvas och användas av andra konton som är kopplade till Dig via Familjedelning eller volyminköp;
  • Du bekräftar och godkänner att:
    • Apple inte har någon skyldighet att tillhandahålla support- eller underhållstjänster i förhållande till Appen. Om Du har några support- eller underhållsfrågor avseende Appen, var vänlig och kontakta Oss, inte Apple, med hjälp av den kontaktinformation som anges i dessa Villkor;
    • Vi, inte Apple, är ansvariga för att hantera eventuella anspråk från Dig eller någon tredje part rörande Appen eller Ditt innehav och/eller användande av Appen, inklusive (i) produktansvarskrav, (ii) påstående om att Appen inte överensstämmer med gällande lagkrav eller föreskrifter, och (iii) fordringar som uppstår enligt konsumentskyddslagstiftning eller liknande lagstiftning;
    • för det fall Appen inte överensstämmer med tillämplig garanti kan Du meddela Apple och Apple kommer då att återbetala Appens inköpspris till Dig;
    • i den utsträckning som tillåts enligt gällande lagstiftning, har Apple inte några andra garantiåtaganden avseende Appen. Andra anspråk, förluster, kostnader och utgifter som kan hänföras till bristande överenstämmelse med någon garanti är Vi ensamt ansvariga för och för produktgarantier, oavsett om de är uttryckliga eller antydda enligt lag, i den utsträckning de inte kan avvisas.
    • Apple inte kan hållas ansvariga gentemot Dig i händelse av krav från tredje part om att Ditt innehav eller Din användning av Appen (enligt dessa villkor) kränker immateriella rättigheter; och
    • även om dessa villkor ingås mellan Dig och Oss (och inte Apple), är Apple och dess dotterbolag tredjepartsmottagare av dessa villkor och, vid Ditt godkännande av dessa villkor, kommer Apple Inc. ha rätt att kräva att Du efterlever dessa villkor.
  • Du bekräftar att:
    • Du inte befinner Dig, och inte kommer befinna Dig, i ett land som är föremål för exportrestriktioner utfärdade av USA:s regering eller som av USA:s regering har bedömts utgöra ett land som stödjer terroristverksamhet; och
    • Du inte är upptagen på lista upprättad av USA:s regering över individer med vilka företag inte får ingå avtal.
  • Du måste efterleva tillämpliga tredjepartsvillkor när Du använder Appen, t.ex. Din mobilnätsleverantörs dataanvändningavtal.

8.21: Villkor för Google

Om Appen Du laddar ner, får tillgång till och/eller använder hämtas från Google Play:

Ges Du tillåtelse till ett obegränsat antal återinställningar av Appen utan någon extra kostnad, om inte Appen är borttagen från Google Play på grund av (a) påstått eller faktiskt intrång av tredje parts immateriella rättighet; (b) påstådd eller faktisk överträdelse av tredje parts rättigheter; eller (c) anklagelse eller beslut att sådan Produkt inte överensstämmer med tillämplig lagstiftning (gemensamt "Rättslig borttagning"). I sådana fall kommer Appen helt tas bort från Google Play och Du kommer inte ha rätt eller möjlighet att återinstallera Appen.

Du kan även ha möjlighet att ansöka om återbetalning för inköp som gjorts i Appen enligt den återbetalningspolicy som gäller för Google Play: https://support.google.com/googleplay/answer/2479637?p=play_refund.

Vi beviljar Användaren en icke-exklusiv, global och evig licens för att utföra, visa och använda Appen. Med begreppet "Användaren" avses Du men begreppet kan även inkludera, och är inte begränsat till, en familjegrupp och familjemedlemmar vars konton är skapade gemensamt för en familjegrupp. Familjegrupper på Google Play kan bli föremål för rimliga begränsningar för att förhindra missbruk av familjedelningsfunktioner.

8.22. Google Maps: Den kartinformation som Vi tillhandahåller Dig i Vår App bygger på den aktuella kartinformation som är tillgänglig för Oss, vilken kan tillhandahållas av en tredje part, t.ex. genom inkorporering av Google Maps API. Sådan kartinformation kan vara felaktig eller ofullständig. Om Du använder den kartfunktion som tillhandahålls via Appen är Du medveten om och godkänner att Du är bunden av Google Inc.:s ytterligare användarvillkor avseende Google Maps/Google Earth, som finns tillgängliga på https://maps.google.com/help/terms_maps.html .

 

GODKÄNNANDE AV AVTAL

Jag intygar att jag är minst 18 år och att jag har läst och godkänt villkoren i detta Avtal.

 

 

Blankett för ångerrätt

Om Du vill göra gällande din ångerrätt och säga upp detta Avtal, var vänlig fyll i formuläret nedan och skicka tillbaka det till Oss på följande adress (please complete):

Formulär för ångerrätt

 

Till : LimeBike

Adress: [please complete]

E-post: support@li.me

 

Jag/Vi (*) vill göra gällande min ångerrätt och frånträda detta Avtal som ingåtts av Mig/Oss (*) avseende tillhandahållet av följande Produkter (eller Tjänster) :

Produkter/Tjänster som beställts :

Beställdes den (*) / mottogs den (*):

Konsument(ernas) namn:

Konsument(ernas) adress:

Konsument(ernas) signatur: (endast vid papperskopia)

Datum:

(*) Stryk det som inte gäller.”

 

User Agreement & Terms of Service

Customer Service Contact Information:

Email:

Last Updates to Our User Agreement & Terms of Service: 2 April 2019.

PLEASE READ EACH PROVISION OF THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICES (DEFINED BELOW), INCLUDING IN RELATION TO FEES, LIMITATIONS OF LIABILITY AND ASSUMPTION OF RISK. THE USE OF OUR SERVICES IS SUBJECT TO YOUR PRIOR EXPRESS ACCEPTANCE OF THIS AGREEMENT. IF YOU HAVE ANY QUESTIONS ABOUT THIS AGREEMENT AND YOUR RIGHTS UNDER IT YOU SHOULD SEEK INDEPENDENT LEGAL ADVICE.

This User Agreement & Terms of Service (collectively, this “Agreement”) is a legally binding agreement between you (“You,” “Your,” or “User”) and Lime Network Pty Ltd (ABN 21 628 322 930) (“Lime,” “We,” “Us,” or “Our”). We are a limited liability company, registered in Australia. Our registered office is at 9 S. Audley St. Abbotsford VIC 3067 Australia.

This Agreement states the terms and conditions that governs Your use of Our services (as described below).

Our services (“Services) we offer under this Agreement are comprised of the following:

1) rental of Our electric bicycles (“Lime-E”), and electric scooters (“Lime-S”). Lime-E and Lime-S are collectively referred to as “Products”;

2) all other related equipment, maintenance, charging of the Products, personnel, mobile applications, other software and information provided or made available by Us; and

3) use of Our website, available at www.li.me (including any versions optimized for viewing on a wireless or tablet device), Our mobile application (the “App”) and any interactive features, and/or other services that We make available and that post a link to this Agreement.

This Agreement, together with all updates, supplements, additional terms, and all of Our rules and policies collectively constitute this “Agreement” between You and Us.

We agree to allow You to rent the Products, subject to the terms and conditions set forth herein. Unless otherwise indicated, all monetary values set forth in this Agreement shall be deemed to be denominated in Australian dollars (AUD).

In some instances, both this Agreement and separate guidelines, rules, or terms of use, setting forth additional or different terms and/or conditions will apply to Your use of the Services (in each such instance, and collectively, “Additional Terms”). Such Additional Terms will be provided to You for your express acceptance. To the extent there is a conflict between this Agreement and any Additional Terms, this Agreement will prevail unless the Additional Terms expressly state otherwise.

In circumstances where you have physically obtained the Product in:

  • Queensland, the Additional Terms set out in Annexure A will apply; and
  • New South Wales, the Additional Terms set out in Annexure B will apply.

Please read these additional terms carefully.

  1. RENTAL AND USE OF PRODUCTS.

1.1. You are the Sole User of the Services: You certify and expressly agree that You are the sole renter and You are responsible for compliance with all terms and conditions contained in this Agreement. You understand that when You activate a Product, the Product must be used ONLY BY YOU. You must not allow others to use a Product that You have activated.

1.2. You are At Least 18 Years Old: You represent and certify that You are at least 18 years old. Operation or use of any Products by any minor is expressly prohibited.

1.3. You are a Competent Operator: You represent and certify that You are familiar with the operation of the Product, and You are reasonably competent and physically fit to use the Product. By choosing to ride a Product, You assume all responsibilities and risks for any injuries and/or medical conditions, as detailed further below. You are responsible for determining whether conditions, including rain, snow, hail, ice or electrical storms, and/or any other conditions, whether caused by the weather or otherwise, make it dangerous to operate a Product. You are advised to adjust Your riding behaviour and braking distance to suit all conditions and variables, including weather and traffic. You may be required to undergo an assessment by Us as to whether You are competent to safely use the Product.

1.4. Products are the Exclusive Property of Lime: You agree that the Products, and any Lime equipment attached thereto, at all times, remain the exclusive property of Lime. You must not dismantle, write on, or otherwise modify, repair or deface any Products, or any part of any of the Products, or any other Lime equipment in any way. You must not write on, peel, or otherwise modify or deface any sticker on the Products in any way. You must not use any Products for any advertising or commercial purpose.

1.5. Only Use Products Where Allowed: You expressly agree that You will only use the Products in areas where the Products are allowed. You agree that You will not use any Products in any restricted areas (such as cities that prohibit certain Products), and You assume all responsibility and liability for any operation of any Product in any restricted area, including any fines or fees as a result of Your use of any of the Products in any restricted areas. Please carefully review any applicable Additional Terms which identify the relevant restrictions in the state or territory you are using the Product. You recognise that your use of the Product in a restricted area could cause reputational damage to Lime and administrative inconvenience and Lime reserves the right to charge You a fee of $80 as a result of Your use any of the Products in any restricted areas. If You leave the Products outside of the authorized area, this could also cause reputational damage to Lime and administrative inconvenience and Lime may be required to retrieve the Product. Lime reserves the right in these circumstances to charge You a $160 retrieval fee, at Lime’s sole and absolute discretion.

1.6. Compliance with Laws: You agree to follow all laws, rules, regulations, and/or ordinances pertaining to the use, riding and/or operation of the Products, including those pertaining to the Products in the area where You are operating the Products, including, without limitation, helmet laws. Please carefully review any applicable Additional Terms in this respect.

You are solely responsible and liable for any violation of any laws, rules, regulations, and/or ordinances while using the Services, including improper riding and/or parking, and you agree that you are solely responsible and liable for any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, lawyers’ fees, judgments, fees (including impounding fees charged by any local government) and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, as a result of your use of any of the Services.

1.7. Payment of Fines and Fees : You agree to pay any fines, fees, penalties, impounding charges, and/or any other charges incurred by either You or Lime, that result from You parking any Product improperly, or as a result of You violating any law, by-law, rule, regulation, and/or ordinance while using the Services. You further agree that, to the extent permitted by law, We may, in Our sole discretion, pay on Your behalf all fines, fees, penalties, impounding charges, and/or any other charges incurred directly to the appropriate authority, and You will pay us for what we paid to the appropriate authority or their designated agent(s) plus a reasonable administrative fee. You authorize Us to bill You directly for these amounts to the credit/debit card and/or other payment method You used to rent the Product. You agree and acknowledge that, to the extent permitted by law, we may co-operate with all federal, state, municipal and local officials charged with enforcing infractions to provide any information necessary as they may request or may otherwise be required.

1.8. Prohibited Acts: You expressly certify and agree that you will not:

1.8.1. Operate any Product in violation of any laws, rules, regulations, and/or ordinances, including any and all rules pertaining to riding any Products on footpaths and/or parking Products.

1.8.2. Operate any Product while carrying any briefcase, backpack, bag, or other item if it impedes Your ability to operate safely the Product.

1.8.3. Use any cellular telephone, text messaging device, portable music player, and/or any other device that may distract You from safely operating any Product.

1.8.4. Operate any Product while under the influence of any alcohol, drugs, medication, and/or any other substance that may impair Your ability to safely operate any Product.

1.8.5. Carry any other person on any of the Products.

1.8.6. Use locking mechanisms other than those provided by Lime.

1.8.7. Park any Product in a manner that does not strictly comply with all applicable laws, rules, and/or regulations. You expressly agree that You are responsible for becoming familiar with any and all applicable laws, rules, and/or regulations in the location that You are operating any Product.

1.8.8. Park or place any Product in a manner that prevents Lime from accessing it. In these circumstances Lime could lose rental charges and will be inconvenienced. If You violate this Section, Lime may charge You an amount for the loss to Lime occurred from Lime being unable to access the Product and rent such Product to other Users, up to a maximum of $635, in Our sole and absolute discretion.

1.9. Products are Intended for Only Limited Types of Use: You agree that You will not use any Product for racing, mountain riding/biking, stunt, or trick riding. You agree that You will not operate and/or use any Products on unpaved roads, through water (beyond normal urban riding), or in any location that is prohibited, illegal and/or a nuisance to others. You agree that You will not use any Products for hire or reward, nor use any Products in violation of any law, rule, regulation, and/or ordinance.

1.10. Weight and Cargo Limits: You must not exceed the maximum weight limit for any Products (136 KG) or the cargo carrier/basket on any Products (7 KG), and You must not otherwise use the cargo carrier improperly with regard to type of contents or any visual obstruction or riding impediment. You acknowledge that the front carrier/basket and/or back basket of any Product is intended for light goods only, and that You will not carry people or animals anywhere on any Product.

1.11. No Tampering: You must not tamper with, attempt to gain unauthorized access to, or otherwise use any Services in a manner that does not comply with this Agreement.

1.12. Reporting of Damage or Crashes : You must report any accident, crash, damage, personal injury, stolen or lost Product to Lime as soon as possible. If a crash involves personal injury, property damage, or a stolen Product, You shall file a report with the local police department within 24 hours.

1.13. You are Responsible for Product Damage: You agree to return any Product to Lime in the same condition in which such Product was rented, fair wear and tear excepted. You agree that You will be responsible for the cost of repairing and/or replacing any Product that You damage and/or cause damage to. If You vandalize any Product, You shall be liable for the cost of all repairs up to a maximum of $2,800 for each Lime-E, and $2105 for each Lime-S, in Lime’s sole and absolute discretion.

1.14. Availability and Usage of Products: You agree and acknowledge that Products may not be available at all times. Products require periodic charging of batteries in order to operate. You agree to use and operate Products safely and prudently and comply with all restrictions and requirements associated with Products, as set forth in any all applicable laws, rules, regulations, and/or ordinances. You understand and agree to the following:

1.14.1. The level of charge power remaining in the Product will decrease with use of the Product (over both time and distance), and that as the level of charge power decreases, the speed and other operational capabilities of the Product may decrease (or cease in their entirety).

1.14.2. The level of charging power in the Product at the time You initiate the rental or operation of Product is not guaranteed and will vary with each rental use.

1.14.3. The rate of loss of charging power during the use of the Product is not guaranteed and will vary based on the Product, road conditions, weather conditions and/or other factors.

1.14.4. It is Your responsibility to check the level of charge power in the Product and to ensure that it is adequate for the ride before initiating operation of the Product.

1.14.5. Lime does not guarantee the distance and/or time that You may operate any Product before it loses charging power completely. The Product may run out of charging power and cease to operate at any time during Your rental of the Product, including before reaching Your desired destination.

  1. SAFETY

2.1. Safety Check: You agree not to ride the Product if there are any noticeable issues, and to immediately notify customer service to alert Lime of any problems.

2.1.1. If at any time, whether prior to, during, or after riding any Product, You discover any defect or notice any other potentially unsafe condition on any Product, no matter how slight, You must not use the Product, or, if You are already riding the Product, You must immediately cease riding when it is safe to do so.

2.1.2. You agree to immediately report the defect or condition to Lime.

2.2. Lost or Stolen Products: If a Product is not returned within 48 consecutive hours, then the Product may be deemed lost or stolen, in Lime’s sole and absolute discretion, and a police report may be filed against You with local authorities. The data generated by the Services’ computer is conclusive evidence of the period of use of the Products by You. You must report any disappearance or theft of any Product to Lime immediately or as soon as possible.

2.3. Helmets; Safety: You acknowledge and accept that You must wear a helmet that meets the AS/NZS 2063:2008 standard certification (“ Permitted Helmet”) as varied by federal regulation at all times while using any of the Services, Products, and/or related equipment, whether required by law or not.

2.3.1.  You must wear a Permitted Helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions.

2.3.2. If wearing a helmet is required by the laws, rules, regulations and/or ordinances applicable to the area in which the Product is operated, You agree to comply with such laws and regulations at all times.

2.3.3. You expressly acknowledge and agree that You may need to take additional safety measures or precautions not specifically addressed in this Agreement, and You expressly acknowledge and agree that determining whether You must do so is Your sole responsibility - not Lime’s responsibility.

2.4. Routes: You agree that Lime does not provide or maintain places to ride the Products, and that Lime does not guarantee that there will always be a safe place to ride any particular Product. Roads, bicycle lanes, and routes may become dangerous due to weather, traffic, and/or other hazards outside of Lime’s control. Lime shall not be liable for any of the foregoing, without limitation. You are solely responsible for choosing a responsible and safe route. You must obey all laws at all times in choosing a route, and it is Your sole responsibility to be familiar with the applicable laws, by-laws, rules, regulations, and/or ordinances of the jurisdiction in which You are using Lime’s Services and/or Products.

2.5. Limitations on Rental: You agree that Lime is not a common carrier. Alternative means of public and private transportation are available to the general public and to You individually. Lime provides the Services and Products only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate the Products on their own and who have agreed to all terms and conditions of this Agreement.

  1. PAYMENT AND FEES.

3.1. Fees: You may use the Products on a pay per ride basis or as otherwise in accordance with the pricing described in the App. Once you have registered and set up an account with us, Products may be used by clicking on the payment method you wish to use and then following the prompts that will appear on-screen. You may check and correct any input errors in your payment up until the point at which you submit your payment to us by clicking the "Pay" button or otherwise agreeing to an obligation to pay for the Products or subscription. Charges include applicable GST (as that expression is defined in section 8.19).  Lime will charge Your credit card or debit card (collectively, Your “Card”) or other agreed payment methods the amount of the fees as described in this Agreement. After you have paid for the Products or subscription, you will receive an order confirmation from us by email, when the contract between you and us will be formed ("Confirmation").

3.2. Promo Codes: Promo codes (“Discounts”) are one-time offers and can only be redeemed via the App. Lime reserves the right to modify or cancel Discounts at any time. Discounts are limited to one per customer and account and may not be combined with other offers. Discounts are non-transferable and may not be resold.

3.3. Maximum Rental Time and Charges: Maximum rental time is 24 hours. You agree that You will deactivate the Product rental within 24 hours of the time that rental of the Product began. You may then rent again. You agree that You are solely responsible for being aware of any elapsed time related to timely locking any Product. The maximum charge is $285 for any Product, all based on a 24-hour period. After return of the Product, You will be charged the accumulated rental charges, or the maximum 24-hour charge; whichever is less. Products not returned (locked and a ride concluded) within 48 hours will be considered lost or stolen, and You may be charged up to $2,810 for each Lime-E, and $2,105 for each Lime-S, being the replacement cost, and a police report may be filed against You. We may also charge a service fee of $40 reflecting the administrative inconvenience to Us, in Our sole discretion, to cover our costs and wasted time, for rentals in excess of 24 hours where the Product is not considered lost or stolen.

3.4. Valid Credit Card or Debit Card: You must input a valid Card number and expiration date before You will be registered to use the Services. You confirm that you are authorized to use any Cards you provide to us. You authorize Lime to charge the Card for all fees incurred by You. If You dispute any charge on Your Card account, then You must contact Lime within 10 business days from the end of the month with the disputed charge, provide to Lime all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times. You agree to immediately inform Lime of all changes relating to Your Card.

3.5. Pick Up Fees: If You are unable to return any Product to a valid area ( i.e., You deactivate a Product on private property, a locked community, and/or any other unreachable area), and request that the Product be picked up by Lime, then We, in Our sole and absolute discretion, may charge You a pick-up fee of up to $170, reflecting the inconvenience and cost to Us of retrieving the Product in these circumstances. If any Product accessed under Your account is abandoned without notice, You will be responsible for all fees until the Product is recovered and deactivated, plus a service charge of up to a maximum of $245, reflecting the cost to Us to recover the Product. Fees are subject to change in Lime’s sole and absolute discretion, however changes to any such amounts will be notified to you beforehand and if there are increases, You will then have the right to terminate this Agreement. If you do, we will give you a pro-rated refund of the advance charges already paid by you, based on the unexpired portion of the current subscription period.

 

  1. TERMS APPLICABLE TO SUBSCRIPTIONS AND AUTORENEWALS.

4.1. Generally: To purchase access and use of any subscriptions offered through the Services, You must be at least eighteen (18) years of age. Prior to the purchase and/or rental of any Products or Services, You must provide us with a valid Card number and associated payment information including all of the following: (i) Your name as it appears on the Card, (ii) Your Card number, (iii) the Card type, (iv) the date of expiration, and (v) any activation numbers or codes needed to charge Your Card or otherwise use a valid gift card. By submitting that information to us or our third party credit card processor, You agree that You authorize us and/or our processor to charge Your Card at our convenience but within thirty (30) days of Card authorization. For any Product subscription that You order on the Services, You agree to pay the price applicable (including any GST and surcharges) as of the time You submit the subscription. Lime will automatically bill Your Card or other form of payment submitted as part of the subscription process for such subscription price. We may offer a number of membership plans, including special promotional plans or memberships with differing conditions and limitations. Any materially different terms from those described in this Agreement will be disclosed at Your sign-up or in other communications made available to You, for your acceptance. Some promotional memberships may be offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend Our offered membership plans.

4.2. Subscription Term & Termination: Except in the event of a free trial offer, Your subscription will commence as of the date Your payment for a subscription is received by Lime. Your subscription will continue in full force for the length of the subscription term You specifically purchased or on a month-to-month term and will automatically renew until such time as You cancel the subscription (the “Subscription Term”). By providing Your payment method information for Your subscription, You are agreeing to pay a subscription fee (and any applicable taxes and service fees (collectively, “Fees”), that will automatically renew, at the then current rate, unless You cancel prior to the expiration of the current Subscription Term. The Fees will be charged to Your original payment method automatically at the beginning of Your Subscription Term, and at the beginning of each renewal Subscription Term thereafter on the calendar day corresponding to the commencement of Your current Subscription Term, unless You cancel Your subscription, or Your account is suspended or terminated pursuant to this Agreement.

In the event that You cancel a subscription in the middle of Your Subscription Term, You will not be entitled to receive a refund for the unused portion of the remainder of that Subscription Term.

4.3. Changes to Subscription Fees: Lime reserves the right to change the pricing of subscription at any time, subject to notifying You with sufficient prior notice. In the event of a price change, Lime will post the new pricing on the Services and notify You in advance by sending an email to the address You have registered for Your account. You consent to our ability to change our pricing and the details of our subscription packages through an electronic communication to You. If You do not wish to accept a price or subscription package change made by us, You may cancel Your subscription before the changes come into effect as described below, in which case we will give you a pro-rated refund of the advance charges already paid by you, based on the unexpired portion of the then-current subscription period . If you do not cancel Your subscription, You will be deemed to have consented to the price/subscription package change and authorize Lime to charge the new Fees to Your payment method.

4.4. Cancellation of Subscription Membership: You have the right to cancel Your subscription membership at any time upon notice to Lime. To cancel Your subscription membership: open Your wallet in the Lime App, and click "Manage," then click "Cancel Membership." There are no refunds or credits for partial months. Cancellation of initial membership any time after purchase will result in forfeiture of the membership fee. To avoid a late cancellation fee or forfeiture of the membership renewal fee, membership should be cancelled prior to the end of the then current Subscription Term. Upon cancellation, You will lose access to the areas of the Services designated for subscription members only. This could include any credit and other data and analyses that have been displayed during Your subscription membership. Do not assume that a cancellation or change of an order You have placed with Lime has been effected until You receive a confirmation from Lime via email or the Services.

4.5. Cancellation by Us: Lime will have the right, upon written reasonable notice to You, to terminate this Agreement, and suspend Your access to the subscription, if: (a) You fail to pay Lime any amount due under this Agreement; and/or (b) You materially breach any term or condition of this Agreement. Lime shall have the right to terminate this Agreement and suspend Your access to the subscription with or without cause, upon thirty (30) days written notice to You in which case You will no longer be charged for access to the subscription. Upon the expiration or termination of this Agreement for any reason, Your access to, and use of, the subscription will terminate.

You agree that, if We cancel your rental of Products and/or your subscription, Your sole and exclusive remedy is either that: (a) We will issue a credit to Your Card account in the amount charged for the fees you have already paid in connection with the Products or subscription but which you have not been able to use (if Your Card has already been charged); or (b) We will not charge Your Card.

4.6. Free Trials/Promotional Offerings: We may offer promotional trial subscriptions to access the Services for free for a limited time or at special discounted prices. If You sign up for a trial use, Your rights to use the Services are limited by the terms of such trial and will terminate or renew on the terms of Your trial arrangement and/or any applicable Additional Terms. Please be aware that when You sign up for a free trial, You will be required to provide Your Card number and Lime will confirm Your Card is valid. When We process Your Card, some credit card companies may place a temporary hold on Your account for Your first payment. Please contact Your Card company if You have questions. Please note that We do not provide price protection or refunds in the event of a price drop or other promotional offering.

Once your free trial ends, we or a third party payment processor will begin billing your designated payment method on a recurring basis for your subscription, unless you cancel your subscription prior to the end of your free trial. If your free trial ends and your subscription begins, your subscription will autorenew and you will be billed on a recurring basis for each subscription until you cancel. Instructions for cancelling your membership subscription are described above. Please note that you will not receive a notice from us that your free trial has ended or that the paid portion of your subscription has begun.

4.7. Modifications to Prices or Billing Terms: The purchase and/or rental of Products and/or Services is subject to availability. Products and Services displayed may not be available at all times in the area which you are located and may be substituted with a service of at least the same quality or discontinued at any time. Lime reserves the right, at any time, to change its prices and billing methods for services, subject to your cancellation rights set out in section 4.3.

4.8. Account Registration And Security: You understand that You will need to create an account to have access to the Services. You will: (a) provide true, accurate, current and complete information about You as prompted by the Services’ registration or subscription page (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If You provide any information that is untrue, inaccurate, not current or incomplete, or Lime has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Lime has the right to suspend or terminate Your account and refuse any and all current or future use of the Services (or any portion thereof). You are entirely responsible for the security and confidentiality of Your password and account. Furthermore, You are entirely responsible for any and all activities that occur under Your account. You will not share Your account information or Your user name and password with any third party or permit any third party to logon to the Services using Your account information. You agree to immediately notify us of any unauthorized use of Your account or any other breach of security of which You become aware. You are responsible for taking precautions and providing security measures best suited for Your situation and intended use of the Services. Please note that anyone able to provide Your personally identifiable information will be able to access Your account so You should take reasonable steps to protect this information.

  1. LIMITED LIABILITY OF LIME; RISK WARNING; ASSUMPTION OF RISK BY YOU AND WAIVER.

5.1. Limited Liability: Nothing in these terms shall limit or exclude Our liability to You for any liability that, by law, may not be limited or excluded.

5.2. Cap on Liability: To the extent permitted by law, Our liability to You under or in connection with this Agreement must not exceed the net amount paid by You to Us under this Agreement.

5.3. Indirect Loss: To the extent permitted by law, We shall not be liable to You under or in connection with this Agreement for indirect or consequential losses.

5.4. Risk Warning, Assumption of Risk and Waiver: You acknowledge that accidents, personal injury, death and other harm can happen when You are operating the Product, including as a result of falling, collisions, encountering hidden obstacles and varying terrain and aggravation of existing health conditions. You acknowledge that You have been warned about these possibilities, and You assume all risk in relation to the operation of the Product and Your use of it. This provision will constitute a “risk warning” for the purposes of any applicable law and may operate to exclude or limit any rights You might otherwise have against Us in relation to the supply of the Services.

5.5 Release: To the extent permitted by law, You release Us from all claims (including claims under statute that can be waived by You and negligence claims) arising out of Your use of the Product.

5.5 Exclusion- Implied Terms: Certain terms may be implied into this Agreement by consumer protection law for your benefit in respect of the supply of the Services and Your use of the Product. The operation of some of these implied terms can be excluded in certain circumstances. You agree that, to the extent permitted by law, any statutory guarantees or warranties, insofar as they are relied on by You in the case where personal injury, death or other physical or mental harm have occurred to You arising out of the supply of the Services or Your use of the Product, are excluded from this Agreement, except where significant personal injury arises as a result of Our reckless conduct.

  1. SUSPENSION AND TERMINATION.

6.1     Temporary Suspension: We may, from time to time, with prior notice, temporarily suspend the operation of any Service (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

6.2     Suspension and Termination: We may, at our discretion, with or without prior notice, terminate this Agreement or suspend and/or terminate any Service and/or your use of your account in the event that:

6.2.1     you have materially breached any of the provisions of this Agreement;

6.2.2     you fail to pay any correctly billed charges when due; or

6.2.3     to the extent permitted by law, you become insolvent or make composition with your creditors, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.

6.3     Breach: If you have breached this Agreement, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:

6.3.1     issue of a warning to you;

6.3.2     immediate, temporary or permanent withdrawal of your right to use any Service or Products;

6.3.3     legal proceedings against you for reimbursement of all recoverable loss and damage resulting from the breach; and/or

6.3.4     disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited, and we may take any other action we deem appropriate.

6.4     Upon Termination: Upon termination of your rental of Products, your subscription or your account, for any reason (including where, in accordance with these terms, you cancel or do not renew your subscription):

6.4.1     all rights granted to you under these terms will immediately cease;

6.4.2     you must promptly discontinue all use of the relevant Service and/or Products; and

6.4.3     you must pay us all outstanding amounts that you owe us.

  1. CONFIDENTIALITY OF INFORMATION; PRIVACY POLICIES.

Information Kept According to Privacy Policy: All personally identifiable information that is held by Lime and pertains to You, including all names, addresses, phone numbers, email addresses, Card numbers, and/or pass numbers, will be kept by Lime in accordance with its Privacy Notice, which it is important you read. You will be deemed to have accepted the terms of the Privacy Notice upon entry into of this Agreement. The Privacy Notice details how We collect and deal with your personal information.

  1. TERMS OF USE.

8.1. Limitation on Availability of Services: Lime makes every effort to provide the Services 365 days per year, but We do not guarantee that the Services will be available at all times, as force majeure events (see section 8.15 for a description of these types of events) or other circumstances might prevent Lime from providing the Services. Access to the Services is also conditioned on the availability of Products. Lime does not represent or warrant the availability of any Services or the availability of any Products at any time. You agree that Lime may require You to return a Product at any time.

8.2. Access License: Subject to Your strict compliance with this Agreement and the Additional Terms, Lime grants You a limited, revocable, non-exclusive, non-assignable, non-transferable license to download (temporary storage only), display, view, use, play, and/or print one copy of the Content (as that expression is defined in section 8.3 below) (excluding source and object code in raw form or otherwise, other than as made available to access and use to enable display and functionality) on a personal computer, mobile phone or other wireless other Internet enabled Device (each, a “Device”) for Your personal, non-commercial use only. This license does not include any resale or commercial use of the Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. Except as expressly permitted herein, the Services and/or any portion of the Services may not be reproduced, sold, resold, visited or otherwise exploited for any purpose without Lime’s express written consent. Any unauthorized use automatically terminates the permissions and/or licenses granted by Us to You. The foregoing limited license: (i) does not give You any ownership of, or any other intellectual property interest in, any Content (as that expression is defined in section 8.3 below), and (ii) may be immediately suspended or terminated for any reason, in Lime’s sole discretion, and without advance notice or liability.

8.3. Copyright and Ownership: All of the content featured or displayed on the Services, including, without limitation, text, graphics, photographs, images, moving images, sound, and illustrations (“Content”), is owned by Lime, its licensors, vendors, agents and/or its Content providers. All elements of the Services, including, without limitation, the general design and the Content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights. The Services may only be used for the intended purpose for which such Services is being made available. Except as permitted by copyright law, You may not modify any of the materials and You may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Services. Except as authorized under the applicable copyright laws, You are responsible for obtaining permission before reusing any copyrighted material that is available on the Services. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding Your use of the Services. The Services, its Content and all related rights shall remain the exclusive property of Lime or its licensors, vendors, agents, and/or its Content providers unless otherwise expressly agreed. You will not remove any copyright, trademark or other proprietary notices from material found on the Services.

8.4. Trademarks/No Endorsement: All trademarks, service marks and trade names of Lime used herein (including but not limited to: LimeBike name, LimeBike corporate logo, Lime name, Lime corporate logo, the Services name, the Services design, and/or any logos) (collectively “Marks”) are trademarks or registered trademarks of Lime or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Lime trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Services, without Lime’s prior written consent. You shall not use Lime’s name or any language, pictures or symbols which could, in Lime’s judgment, imply Lime’s endorsement in any (i) written or oral advertising or presentation, or (ii) brochure, newsletter, book, or other written material of whatever nature, without prior written consent.

8.5. Solicited Submission Policy: Where Lime has specifically invited or requested submissions or comments, Lime encourages You to submit content (e.g., comments to blog posts, participation in communities, tips, etc.) to Lime that they have created for consideration in connection with the Site (“User Submissions”). User Submissions remains the intellectual property of the individual user. By posting content on our Site, You expressly grant Lime a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide, fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, perform and display such content and Your name, voice, and/or likeness as contained in Your User Submission, in whole or in part, and in any form throughout the world in any media or technology, whether now known or hereafter discovered, including all promotion, advertising, marketing, merchandising, publicity and any other ancillary uses thereof, and including the unfettered right to sublicense such rights, in perpetuity. Any such User Submissions are deemed non-confidential and Lime shall be under no obligation to maintain the confidentiality of any information, in whatever form, contained in any User Submission.

8.6. Inappropriate User Submissions: Lime does not encourage, and does not seek, User Submissions that result from any activity that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to You, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; or (iii) may constitute a crime or tort. You agree that You have not and will not engage in any of the foregoing activities in connection with producing Your User Submission. Without limiting the foregoing, You agree that in conjunction with Your submission, You will not inflict emotional distress on other people, will not humiliate other people (publicly or otherwise), will not assault or threaten other people, will not enter onto private property without permission, will not impersonate any other person or misrepresent Your affiliation, title, or authority, and will not otherwise engage in any activity that may result in injury, death, property damage, and/or liability of any kind. Lime will reject any User Submissions in which Lime believes, in its sole and absolute discretion, that any such activities have occurred. If notified by You of a submission that allegedly violates any provision of this Agreement, Lime reserves the right to determine, in its sole and absolute discretion, if such a violation has occurred, and to remove any such submission from the Services at any time and without notice.

8.7. Inappropriate Material: You are prohibited from using the Services to post or send any unlawful, infringing, threatening, defamatory, obscene, pornographic or profane material or any material that infringes or misappropriates third party intellectual property or could constitute or encourage conduct that would be considered a criminal offense or otherwise violate any law. You further agree that sending or posting unsolicited advertisements or “spam” on or through the Services is expressly prohibited by this Agreement. In addition to any remedies that We may have at law or in equity, if We determine, in our sole and absolute discretion, that You have violated or are likely to violate the foregoing prohibitions or any applicable rules or policies linked to in this Agreement, We may take any action We deem necessary to cure or prevent the violation, including, without limitation, banning You from using the Services and/or the immediate removal of the related materials from the Services at any time without notice. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

8.8. Access and Interference: You agree that You will not use any robot, spider, scraper or other automated means to access the Services for any purpose without our express written permission. Additionally, You agree that You will not: (i) take any action that imposes, or may impose, in Our sole and absolute discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the site or any activities conducted on the Services; or (iii) bypass any measures We may use to prevent or restrict access to the Services.

8.9. Right to Takedown Content: Except as disclosed in our Privacy Policy, We will not monitor, edit, or disclose the contents of Your e-mail or Content posted to the Services unless required in the course of normal maintenance of the Services and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Lime or the Services; (2) protect and defend the rights or property of Lime, the Services, or the users of the Services; or (3) act in an emergency to protect the personal safety of our users, the Services, or the public. Users shall remain solely responsible for the content of their messages and Lime shall have no obligation to prescreen any such content. However, We shall have the right in Our sole and absolute discretion to edit, refuse to post or remove any material submitted to or posted on the Services at any time without notice. Without limiting the foregoing, We shall have the right to remove any material that We find to be in violation of the provisions hereof or otherwise objectionable, and the additional right to deny any user who fails to conform to any provision of this Agreement access to the Services or any part thereof.

8.10. User Published Content: User published Content and User Submissions do not represent the views of Lime or any individual associated with Lime, and We do not control this Content. In no event shall You represent or suggest, directly or indirectly, Lime’s endorsement of user published Content. Lime does not vouch for the accuracy or credibility of any user published Content on our Services or User Submissions published through our Services, and do not take any responsibility or assume any liability for any actions You may take as a result of reviewing any such user published Content or User Submission. Through Your use of the Services and Services, You may be exposed to Content that You may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals.

8.11. Third Party Links: From time to time, the Services may contain links to websites that are not owned, operated or controlled by Lime or its affiliates. All such links are provided solely as a convenience to You. If You use these links, You will leave the Services. Neither We nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither We nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that You may obtain from using any other websites. If You decide to access any other websites linked to or from the Services, You do so entirely at Your own risk.

8.12. Transactional Partners: In some cases, We partner with another company to co-promote their services within our Services. In these cases, You are transacting directly with the other party. On those pages or locations, the transactional partners’ brand is clearly visible and their agreement is posted. When using these partner pages, You are bound by the partner agreement in addition to remaining bound by this Agreement. When there is a conflict between this Agreement and the partner’s agreement, Our Agreement will prevail.

8.13. Representations on User Submissions: You represent and warrant that Your User Submissions and all elements thereof are (a) owned or controlled solely and exclusively by You, You have prior written permission from the rightful owner of the content included in Your User Submissions, or You are otherwise legally entitled to grant Lime all of the rights granted herein; and (b) Lime’s use of Your User Submissions as described or contemplated herein do not and will not infringe on the copyrights, trademark rights, publicity rights or other rights of any person or entity, violate any law, regulation or right of any kind whatsoever, or otherwise give rise to any actionable claim or liability, including, without limitation, rights of publicity and privacy, and defamation. Furthermore, You shall be solely responsible for Your own User Submissions and the consequences of posting or publishing them.

8.14. Wireless Features: The Services may offer certain features and services that are available to You via Your wireless Device. These features and services may include the ability to access the Services’ features and upload content to the Services, receive messages (including text and SMS messages) from the Services, and download applications to Your wireless Device (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by Your carrier to participate in Wireless Features. Fees and charges may appear on Your wireless bill or be deducted from Your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with Your carrier or wireless Device. You should check with Your carrier to find out what plans are available and how much they cost. Contact Your carrier with questions regarding these issues. You confirm that You are the current subscriber and/or customary user of the mobile number registered with the Services and authorized to incur any message or data charges that may be charged by Your carrier. You are strictly prohibited from registering a mobile number that is not Your own. If We discover that any information provided is false or inaccurate, We may hold, suspend or terminate Your access to the Services at any time. Your participation in the Services is completely voluntary.

8.15. Force Majeure: Neither Lime nor You shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including, without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of common carriers.

8.16. General:

This Agreement is governed by the laws of the Australian State or Territory where you physically activated the Product (“Applicable State”).  You consent to the exclusive jurisdiction of the courts of the Applicable State.

If at any time any provision of this Agreement shall be held to be or have become illegal, void, invalid or unenforceable, in whole or in part, in any respect under the law of any jurisdiction, the provision shall apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable and gives effect to the commercial intention of the parties.

To the extent that it is not possible to delete or modify the provision, in whole or in part, as described above, then such provision or part of it shall, to the extent that it is illegal, void, invalid or unenforceable, be deemed not to form part of this Agreement and the legality, validity and enforceability:

(a)     under the law of that jurisdiction of any other provision; and

(b)     under the law of any other jurisdiction of that or any other provision,

shall not be affected or impaired in any way.

This Agreement contains the whole and only agreement between the parties relating to the subject matter of this Agreement, and therefore excludes any terms implied by law which may be excluded by contract, and supersedes any previous written or oral agreement between the parties (or any of them) in relation to matters dealt with in this Agreement.

8.17. Dispute Resolution: In the event of any dispute, difference or questions arising out of, or in connection with, this Agreement (a “dispute”) a party must, as soon as reasonably practicable, give the other party notice of that dispute. The parties must then use their best efforts to resolve the dispute through good faith negotiations and informal dispute resolution techniques within 90 calendar days of the date of the dispute notice. Lime will make available for a meeting a representative with authority to settle the dispute.  If the dispute doesn’t settle within 90 calendar days of the date of the dispute notice, either party may revert to the courts of the Applicable State. Nothing in this clause 8.17 will preclude either party from taking immediate steps to seek urgent interlocutory or injunctive relief before the courts of the Applicable State.

8.18. Updates to Terms: As our Services evolve, the terms and conditions under which we offer services may be modified, provided that we will not, unless you agree, make any changes in respect of any Services you have already paid for that would significantly reduce the type or level of service you receive (except if we need to do so for security, legal or regulatory reasons). We will always give you as much notice as we reasonably can of such significant changes on the understanding that you have the option of accepting them or cancelling a subscription without penalty, in which case, you should notify us that you wish to cancel your subscription before the changes come into effect, and we will give you a pro-rated refund of the advance charges already paid by You, based on the unexpired portion of the then-current subscription period (see Section 4.4 Cancellation of Subscription). If you do not cancel your subscription before the date on which the changes come into effect (which we will notify to you), this will mean that you have accepted them.

8.19. GST: If GST is payable by a supplier (or by the representative member for a GST group of which the supplier is a member) on any supply made under or in relation to this Agreement, the recipient must pay to the supplier an amount (“GST Amount”) equal to the GST payable on the supply.  The GST Amount is payable by the recipient in addition to and at the same time as the net consideration for the supply.

If a party is required to make any payment or reimbursement, that payment or reimbursement must be reduced by the amount of any input tax credits or reduced input tax credits to which the other party (or the representative member for a GST group of which it is a member) is entitled for any acquisition relating to that payment or reimbursement.

In this Agreement “GST” has the meaning given by section 195-1 of the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

8.20. Contact Us: If You have any questions or comments on this Agreement or our Services, We invite You to contact Us at contact@li.me and cc legal@li.me.

8.21. Terms Applicable For Apple iOS: If the App that you download, access and/or use is downloaded from the App Store operated by Apple Inc. ("Apple"):

  • your licence to use the App is limited to a non-transferable licence to use the App on an Apple-branded device owned or controlled by you and as permitted by Apple’s usage rules published in its App Store terms of service, except that the App may be accessed, acquired and used by other accounts associated with you via Family Sharing or volume purchasing;
  • you acknowledge and agree that:
    • Apple has no obligation at all to provide any support or maintenance services in relation to the App. If you have any maintenance or support questions in relation to the App, please contact us, not Apple, using the Contacting us details in these terms;
    • we, not Apple, are responsible for responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of the App, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation;
    • in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you;
    • to the maximum extent permitted by applicable law, Apple will have no other warranty obligations whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs and expenses attributable to any failure to conform to any warranty will be our sole responsibility and we are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed;
    • in the event of any claim by a third party that your possession or use (in accordance with these terms) of the App infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim; and
    • although these terms are entered into between you and us (and not Apple), Apple and its subsidiaries are third party beneficiaries of these terms and, upon your acceptance of these terms, Apple Inc. (and will be deemed to have accepted the right) to enforce these terms against you as a third party beneficiary thereof;
  • you represent and warrant that:
    • you are not, and will not be, located in any country that is the subject of a United States Government embargo or that has been designated by the United States Government as a "terrorist supporting" country; and
    • you are not listed on any United States Government list of prohibited or restricted parties; and
  • you must comply with any applicable third party terms of agreement when using the App, such as your mobile phone provider's data usage agreement.

8.22: Terms Applicable For Google

If the App that you download, access and/or use is downloaded from Google Play:

You are allowed unlimited reinstalls of the App without any additional fee, provided that if the App is removed from Google Pay due to (a) an allegation of infringement, or actual infringement, of any third party Intellectual Property Right; (b) an allegation of, or actual violation of, third party rights; or (c) an allegation or determination that such Product does not comply with applicable law (collectively "Legal Takedowns") then the App will be removed from all portions of Google Play and you will no longer have a right or ability to reinstall the App.

You may also be able to claim a refund from Google for purchases made in the App if you qualify under the Google Play refund policy at https://support.google.com/googleplay/answer/2479637?p=play_refund.

We grant to the User a nonexclusive, worldwide, and perpetual license to perform, display, and use the App. The "User" means you and may also include, but is not limited to, a family group and family members whose accounts are joined together for the purpose of creating a family group. Family groups on Google Play will be subject to reasonable limits designed to prevent abuse of family sharing features.

8.23. Google Maps : The map data that We provide to You in our App is based on the current map information available to us which may be provided by a third party such as through the incorporation of the Google Maps API, and may be inaccurate or incomplete. If You utilize map functionality We make available through our App, You acknowledge and agree to be bound by Google, Inc.’s Google Maps/Google Earth Additional Terms of Service, available at https://maps.google.com/help/terms_maps.html.

 

ACCEPTANCE OF AGREEMENT

I certify that I am at least 18 years old, and that I have carefully read and expressly agree to all of the terms and conditions set forth in this Agreement.

 

 

 

 

 

 

Model Withdrawal Form

If You wish to withdraw from this Agreement, please fill in the form below and send it back to Us at the following address (please complete):

Model Withdrawal Form

 

To : LimeBike

Address: [please complete]

Fax: [please complete]

E-Mail: [please complete]

 

Hereby I/we (*) withdraw from the Agreement concluded by me/us (*) for the provision of the following Products (or Services) :

Products/Services order on :

Ordered on (*) / received on (*):

Name(s) of the consumer(s):

Address of the consumer(s):

Signatures of the consumer(s) (only in case of notification on paper)

Date:

(*) Delete as applicable.”


Annexure A

 

Queensland- electric scooters (Lime-S)

 

  • The local roads authority (which includes local councils) can erect signage prohibiting the use of wheeled recreational devices (which includes motorised scooters) in certain places. Such signs must be obeyed.

 

  • The Lime- S cannot be used on roads at night (although they can be used on paths at night), and cannot be used on the following:

 

 

  • a road with a dividing line (i.e. a road marking formed by a line or 2 parallel lines, broken or continuous, designed to indicate the parts of the roads to be used by vehicles travelling in opposite directions)
  • a road with a median strip (i.e. a dividing strip designed to separate vehicles travelling in opposite directions);
  • a road on which the speed limit is more than 50km/h; or
  • a one-way road with more than 1 marked lane.

 

You may be exempt from wearing an Approved Helmet in the following limited circumstances:

 

(a) If You are a member of a religious group, wearing a type of headdress customarily worn by that group, making it impracticable to wear an Approved Helmet.

(b) If You are carrying a doctor’s certificate stating You cannot wear a helmet for medical reasons or because a physical characteristic which makes it unreasonable to require You to wear an Approved Helmet.

 

1.3 When in possession of a Lime- S You may be allowed to cross a road if You cross the road by the shortest safe route and does not stay on the road longer than necessary to cross the road safely.

1.4 When travelling on a Lime- S on a road You must:

 

  • keep as far to the left side of the road as is practicable; and
  • not travel alongside more than one other pedestrian or vehicle travelling on the road in the same direction as You, unless You are overtaking other pedestrians.

 

Footpath and shared path

 

1.5 When You are travelling on a Lime- S You must:

 

  • keep to the left of the footpath or shared path unless it is impracticable to do so;
  • give way to any pedestrian (except a person travelling in or on a wheeled recreational device or wheeled toy, or using a personal mobility device) who is on the footpath or shared path.

 

For these purposes, a shared path is “an area open to the public (except a separated footpath) that is designated for, or has as one of its main uses, use by both the riders of bicycles and pedestrians, and includes a length of path for use by both bicycles and pedestrians beginning at a shared path sign, or shared path road marking, and ending at the nearest of the following:

 

  • an end shared path sign or end shared path road marking;
  • a no bicycles sign or no bicycles road marking;
  • a bicycle path sign or bicycle path road marking;
  • a road (except a road-related area);
  • the end of the path.

 

Bicycle path and separated footpath

 

1.6 When travelling on a Lime- S You must not be on a part of a separated footpath designated for the use of pedestrian unless the person is crossing the separated footpath by the shortest safe route and does not stay on the footpath for longer than necessary to cross the separated footpath safely.

1.7 When travelling on a Lime- S on a bicycle path or part of a separated footpath designated for the use of bicycles, You must keep out of the path of any bicycle.

 

Signs

 

1.8 If You are travelling on a Lime- S You must not travel past a no wheeled recreational devices or toys sign.

 

Electric scooters must not be towed etc.

 

1.9 If You are travelling on a Lime- S You must not:

 

  • travel in or on a wheeled recreational device or wheeled toy that is being towed by a vehicle;
  • hold onto a vehicle while the vehicle is moving;
  • travel within 2m of the rear of a moving motor vehicle continuously for more than 200m.

Annexure 2

 

New South Wales- electric bike (Lime- E)

 

1.1 If You are a member of a religious group, wearing a type of headdress customarily worn by that group, making it impracticable to wear a helmet, then You don’t have to wear an Approved Helmet. Otherwise You must wear an Approved Helmet.

 

1.2 You must not ride the Lime- E on a road that is not a multi-lane road or in a marked lane alongside more than 1 other rider, unless overtaking the other riders. If You are overtaking other riders You must not ride over 1.5 metres from the other rider.

 

Bicycle Lane

 

1.3 If You are the rider of a Lime- E riding on a road with a bicycle lane travelling in the same direction as the rider You must ride in the bicycle lane unless it is impracticable to do so.

 

1.4 You must not ride the Lime- E on the footpath unless:

(a) You are accompanying a child under 16 years old who is riding on the footpath and the child is under Your supervision, or

(b) You are a postal worker who is riding the Lime- E in the course of Your duties as a postal worker.

 

1.5 You may also be allowed to ride the Lime- E on a footpath if you suffer from a medical condition and:

(a) You are carrying a medical certificate that states a medical practitioner believes You should be allowed to ride on the footpath because of a medical condition You have; and

(b) You are complying with any conditions stated in the medical certificate; and

(c) no other law states that the above conditions do not apply.

 

Shared Path

 

1.6 Lime- E’s are allowed on shared paths and must: 

 

(a) keep to the left of the footpath or shared path unless it is impracticable to do so; and

(b) give way to any pedestrian on the footpath or shared path.

 

Separated Footpath

 

1.7 You must not ride a Lime- E on a part of a separated footpath designated for the use of pedestrians.

 

1.8 You are allowed on the Lime-E in bus lanes unless otherwise provided (e.g. in case of a “bus only” lane).

 

Pedestrian Crossing

 

1.9 Lime- E’s must not be ridden across a road or part of a road on a children’s crossing or pedestrian crossing unless there are bicycle crossing lights at the crossing showing a green bicycle crossing light. Instead, they must dismount and walk the Lime- E through the crossing.

 

1.10 You cannot ride a Lime-E on a road or footpath to which a no bicycles sign or a no bicycles sign marking applies.

 

You must also comply with bicycle traffic lights, where bicycle traffic lights exist.

 

 

Bicycle Storage Area

 

1.11. A bicycle storage area means an area of a road before an intersection with traffic lights:

 

(a) that has painted on it one or more bicycle symbols;

(b) that is between two parallel stop lines, regardless of whether the lines are of equal length; and

 

(c) that opens out from a bicycle lane but does not include any stop line.

 

1.12 If You are approaching a bicycle storage area at an intersection that has traffic lights or traffic arrows showing a red traffic light or red arrow You must not enter the bicycle storage area other than from a bicycle lane, unless You are not required to ride in the bicycle lane.

1.13. You must, when entering a bicycle storage area, give way to:

 

(a) any vehicle that is in the area;

(b) if the area is before any green or yellow traffic lights, any motor vehicle that is entering or about to enter the area, unless the motor vehicle is turning in a direction that is subject to a red traffic arrow; and

(c) if the area forms part of a lane to which traffic arrows apply, any motor vehicle that is entering or about to enter the area at a time when those arrows are green or yellow.

 

1.14 If You are in a bicycle storage area that extends across more than one lane of a multi-lane road You must, if the area is before any green or yellow traffic lights, give way to a motor vehicle that is in any lane other than the lane that the Lime- E is directly in front of, unless the motor vehicle is turning in a direction that is subject to a red traffic arrow.

 

Bicycles being towed etc

 

1.15 When travelling in or on a Lime- E You must not:

 

(a) travel in or on a Lime- E that is being towed by a vehicle;

(b) hold onto a vehicle while the vehicle is moving;

(c) travel within 2m of the rear of a moving motor vehicle continuously for more than 200m.

 

Behaviour on the road

 

1.16 You must not ride the Lime- E:

 

(a) negligently, or

(b) furiously, or

 

(c) recklessly.

 

Bicycle riders not to cause a traffic hazard

 

1.17. You must not cause a traffic hazard by moving into the path of a driver or pedestrian.

 

1.18 The Lime- E should not be placed on roads where it could pose a safety hazard.

User Agreement & Terms of Service

Customer Service Contact Information:

Last Updates to Our User Agreement & Terms of Service: 05 March 19.
PLEASE READ EACH PROVISION OF THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICES (DEFINED BELOW). THE USE OF OUR SERVICES IS SUBJECT TO YOUR PRIOR EXPRESS ACCEPTANCE OF THIS AGREEMENT.
This User Agreement & Terms of Service (collectively, the “Agreement”) is a legally binding agreement between you (“You,” “Your,” or “User”) and Lime Technology Limited, doing business as Lime (“Lime,” “We,” “Us,” or “Our”). We are a limited company, registered in New Zealand. Our company number is 6986094, and our registered office is at Claymore Partners Limited, Level 2, Claymore House, 63 Fort Street, Auckland 1010, New Zealand. 
This Agreement states the material terms and conditions that governs Your use of Our Services.
Our Services are comprised of the following:
1) Our electric bicycles (“Lime-E”), and electric scooters (“Lime-S”). Lime-E and Lime-S are collectively referred to as “Products;”
2) All other related equipment, maintenance, charging of the Products, personnel, mobile applications, other software and information provided or made available by Us; and
3) Use of Our website, available at www.li.me (including any versions optimized for viewing on a wireless or tablet device), Our mobile application (the “App”) and any interactive features, and/or other services that We make available and that post a link to this Agreement.
This Agreement, together with all updates, supplements, additional terms, and all of Our rules and policies collectively constitute this “Agreement” between You and Us.
We agree to allow You to rent the Products, subject to the terms and conditions set forth herein. Unless otherwise indicated, all monetary values set forth in this Agreement shall be deemed to be denominated in New Zealand Dollars (NZD).
In some instances, both this Agreement and separate guidelines, rules, or terms of use, setting forth additional or different terms and/or conditions will apply to Your use of the Services (in each such instance, and collectively, “Additional Terms”). Such Additional Terms will be provided to You for your express acceptance. To the extent there is a conflict between this Agreement and any Additional Terms, this Agreement will prevail unless the Additional Terms expressly state otherwise.

1. RENTAL AND USE OF PRODUCTS.
1.1. You are the Sole User of the Services: You certify and expressly agree that You are the sole renter and You are responsible for compliance with all terms and conditions contained in this Agreement. You understand that when You activate a Product, the Product must be used ONLY BY YOU. You must not allow others to use a Product that You have activated.
1.2. You are At Least 18 Years Old: You represent and certify that You are at least 18 years old. Operation or use of any Products by any minor is expressly prohibited.
1.3. You are a Competent Operator: You represent and certify that You are familiar with the operation of the Product, and You are reasonably competent and physically fit to use the Product. By choosing to ride a Product, You assume all responsibilities and risks for any injuries and/or medical conditions, as detailed further below. You are responsible for determining whether conditions, including rain, snow, hail, ice or electrical storms, and/or any other conditions, whether caused by the weather or otherwise, make it dangerous to operate a Product. You are advised to adjust Your riding behaviour and braking distance to suit all conditions and variables, including weather and traffic.
1.4. Products are the Exclusive Property of Lime: You agree that the Products, and any Lime equipment attached thereto, at all times, remain the exclusive property of Lime. You must not dismantle, write on, or otherwise modify, repair or deface any Products, or any part of any of the Products, or any other Lime equipment in any way. You must not write on, peel, or otherwise modify or deface any sticker on the Products in any way. You must not use any Products for any advertising or commercial purpose.
1.5. Only Use Products Where Allowed: You expressly agree that You will only use the Products in areas where the Products are allowed. You agree that You will not use any Products in any restricted areas (such as cities that prohibit certain Products and, in the case of Lime-S, on the roads), and You assume all responsibility and liability for any operation of any Product in any restricted area, including any fines or fees as a result of Your use of any of the Products in any restricted areas.  Please carefully review any applicable Additional Terms which identify the relevant restrictions in the city you are using the Product.  Lime reserves the right to charge You up to a maximum of $90, if You use any of the Products in any restricted areas. If You leave the Products outside of the authorized area, Lime reserves the right to charge You a retrieval fee of up to $180, at Lime’s sole and absolute discretion.
1.6. Compliance with Laws: You agree to follow all laws, by-laws, rules, regulations, and/or ordinances pertaining to the use, riding and/or operation of the Products, including those pertaining to the Products in the area where You are operating the Products, including, without limitation, helmet laws.  You can find information on road user rules that apply to your use of Lime-E and Lime-S in the back of this Agreement at Appendix 1.
You are solely responsible and liable for any violation of any laws, by-laws, rules, regulations, and/or ordinances while using the Services, including improper riding and/or parking, and you agree that you are solely responsible and liable for any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, costs and expenses, penalties, lawyers’ fees, judgments, fees (including impounding fees charged by any local government) and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, as a result of any such violation while using the Services.
1.7. Payment of Fines and Fees: You agree to pay any fines, fees, penalties, impounding charges, and/or any other charges incurred by either You or Lime, that result from You parking any Product improperly, or as a result of You violating any law, by-law, rule, regulation, and/or ordinance while using the Services.  You further agree that, to the extent permitted by law, We may, in Our sole discretion, pay on Your behalf all fines, fees, penalties, impounding charges, and/or any other charges incurred directly to the appropriate authority, and You will pay us for what we paid to the appropriate authority or their designated agent(s) plus a reasonable administrative fee. You authorise Us to bill You directly for these amounts to the credit/debit card and/or other payment method You used to rent the Product. You agree and acknowledge that, to the extent permitted by law, we may co-operate with all government officials charged with enforcing infractions to provide any information necessary as they may request or may otherwise be required.
1.8. Prohibited Acts: You expressly certify and agree that you will not:
1.8.1. Operate any Product in violation of any laws, rules, regulations, and/or ordinances, including any and all rules pertaining to riding any Products on sidewalks and/or parking Products.
1.8.2. Operate any Product while carrying any briefcase, backpack, bag, or other item if it impedes Your ability to operate safely the Product.
1.8.3. Use any cellular telephone, text messaging device, portable music player, and/or any other device that may distract You from safely operating any Product.
1.8.4. Operate any Product while under the influence of any alcohol, drugs, medication, and/or any other substance that may impair Your ability to safely operate any Product.
1.8.5. Carry any other person on any of the Products.
1.8.6. Use locking mechanisms other than those provided by Lime.
1.8.7. Park any Product in a manner that does not strictly comply with all applicable laws, by-laws, rules, and/or regulations. You expressly agree that You are responsible for becoming familiar with any and all applicable laws, rules, and/or regulations in the location that You are operating any Product.
1.8.8. Park or place any Product in a manner that prevents Lime from accessing it. If You violate this Section, Lime may charge You an amount for the loss to Lime occurred from Lime being unable to access the Product and rent such Product to other Users, up to a maximum of $690, in Our sole and absolute discretion.
1.9. Products are Intended for Only Limited Types of Use: You agree that You will not use any Product for racing, mountain biking, stunt, or trick riding. You agree that You will not operate and/or use any Products on unpaved roads, through water (beyond normal urban riding), or in any location that is prohibited, illegal and/or a nuisance to others. You agree that You will not use any Products for hire or reward, nor use any Products in violation of any law, by-law, rule, regulation, and/or ordinance.
1.10. Weight and Cargo Limits: You must not exceed the maximum weight limit for any Products (136 KG) or the cargo carrier/basket on any Products (7 KG), and You must not otherwise use the cargo carrier improperly with regard to type of contents or any visual obstruction or riding impediment. You acknowledge that the front carrier/basket and/or back basket of any Product is intended for light goods only, and that You will not carry people or animals anywhere on any Product.
1.11. No Tampering: You must not tamper with, attempt to gain unauthorized access to, or otherwise use any Services in a manner that does not comply with this Agreement.
1.12. Reporting of Damage or Crashes: You must report any accident, crash, damage, personal injury, stolen or lost Product to Lime as soon as possible. If a crash involves personal injury, property damage, or a stolen Product, You shall file a report with the local police department within 24 hours.
1.13. You are Responsible for Product Damage: You agree to return any Product to Lime in the same condition in which such Product was rented. You agree that You will be responsible for the cost of repairing and/or replacing any Product that You damage and/or cause damage to. You will not be responsible for normal wear and tear of the Products. If You vandalize any Product, You shall be liable for the costs of all repairs up to a maximum of $3,050 for each Lime-E, and $2,290 for each Lime-S, in Lime’s sole and absolute discretion.
1.14. Availability and Usage of Products: You agree and acknowledge that Products may not be available at all times. Products require periodic charging of batteries in order to operate. You agree to use and operate Products safely and prudently and comply with all restrictions and requirements associated with Products, as set forth in any all applicable laws, by-laws,  rules, regulations, and/or ordinances. You understand and agree to the following:
1.14.1. The level of charge power remaining in the Product will decrease with use of the Product (over both time and distance), and that as the level of charge power decreases, the speed and other operational capabilities of the Product may decrease (or cease in their entirety).
1.14.2. The level of charging power in the Product at the time You initiate the rental or operation of Product is not guaranteed and will vary with each rental use.
1.14.3. The rate of loss of charging power during the use of the Product is not guaranteed and will vary based on the Product, road conditions, weather conditions and/or other factors.
1.14.4. It is Your responsibility to check the level of charge power in the Product and to ensure that it is adequate for the ride before initiating operation of the Product.
1.14.5. Lime does not guarantee the distance and/or time that You may operate any Product before it loses charging power completely. The Product may run out of charging power and cease to operate at any time during Your rental of the Product, including before reaching Your desired destination.
2.  SAFETY
2.1. Safety Check: You agree not to ride the Product if there are any noticeable issues, and to immediately notify customer service to alert Lime of any problems.
2.1.1. If at any time, whether prior to, during, or after riding any Product, You discover any defect or notice any other potentially unsafe condition on any Product, no matter how slight, You must not use the Product, or, if You are already riding the Product, You must immediately cease riding when it is safe to do so.
2.1.2. You agree to immediately report the defect or condition to Lime.
2.2. Lost or Stolen Products: If a Product is not returned within 48 consecutive hours, then the Product may be deemed lost or stolen, in Lime’s sole and absolute discretion, and a police report may be filed against You with local authorities. The data generated by the Services’ computer is conclusive evidence of the period of use of the Products by You. You must report any disappearance or theft of any Product to Lime immediately or as soon as possible.
2.3. Helmets; Safety: You acknowledge and accept that You must wear a helmet that complies with one of the following standards (a “Permitted Helmet”)at all times while using any of the Services, Products, and/or related equipment, whether required by law or not:

  • ASTM F1447-2006;
  • AS/NZS 2063:2008;
  • NZS 5439;
  • AS 2063.2;
  • Snell B90;
  • Snell B95; or
  • European standard EN 1078.

2.3.1.  You must wear a Permitted Helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions.
2.3.2. If wearing a helmet is required by the laws, rules, regulations and/or ordinances applicable to the area in which the Product is operated, You agree to comply with such laws and regulations at all times.
2.3.3. You expressly acknowledge and agree that You may need to take additional safety measures or precautions not specifically addressed in this Agreement, and You expressly acknowledge and agree that determining whether You must do so is Your sole responsibility - not Lime’s responsibility.
2.4. Routes: You agree that Lime does not provide or maintain places to ride the Products, and that Lime does not guarantee that there will always be a safe place to ride any particular Product. Roads, bicycle lanes, and routes may become dangerous due to weather, traffic, and/or other hazards outside of Lime’s control. Lime shall not be liable for any of the foregoing, without limitation. You are solely responsible for choosing a responsible and safe route. You must obey all laws at all times in choosing a route, and it is Your sole responsibility to be familiar with the applicable laws, by-laws, rules, regulations, and/or ordinances of the jurisdiction in which You are using Lime’s Services and/or Products.
2.5. Limitations on Rental: You agree that Lime is not a common carrier. Alternative means of public and private transportation are available to the general public and to You individually. Lime provides the Services and Products only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate the Products on their own and who have agreed to all terms and conditions of this Agreement.
3. PAYMENT AND FEES.
3.1. Fees: You may use the Products on a pay per ride basis or as otherwise in accordance with the pricing described in the App. Once you have registered and set up an account with us, Products may be used by clicking on the payment method you wish to use and then following the prompts that will appear on-screen. You may check and correct any input errors in your payment up until the point at which you submit your payment to us by clicking the "Pay" button or otherwise  agreeing to an obligation to pay for the Products or subscription. Charges include GST.  Lime will charge Your credit card or debit card (collectively, Your “Card”) or other agreed payment methods the amount of the fees as described in this Agreement. After you have paid for the Products or subscription, you will receive an order confirmation from us by email, when the contract between you and us will be formed ("Confirmation").
3.2. Promo Codes: Promo codes (“Discounts”) are one-time offers and can only be redeemed via the App. Lime reserves the right to modify or cancel Discounts at any time. Discounts are limited to one per customer and account and may not be combined with other offers. Discounts are non-transferable and may not be resold.
3.3. Maximum Rental Time and Charges: Maximum rental time is 24 hours. You agree that You will deactivate the Product rental within 24 hours of the time that rental of the Product began. You may then rent that or any other Product again. You agree that You are solely responsible for being aware of any elapsed time related to timely locking any Product. The maximum charge is $310 for any Product, based on a 24-hour period. After the return of the Product, You will be charged the accumulated rental charges, or the maximum 24-hour charge; whichever is less. Products not returned (locked and a ride concluded) within 48 hours will be considered lost or stolen, and You may be charged up to $3,050 for each Lime-E, and $2,290 for each Lime-S, being the replacement cost, and a police report may be filed against You. We may also charge a service fee of $45, in Our sole discretion, for rentals in excess of 24 hours where the Product is not considered lost or stolen.
3.4. Valid Credit Card or Debit Card: You must input a valid Card number and expiration date before You will be registered to use the Services. You confirm that you are authorized to use any Cards you provide to us. You authorize Lime to charge the Card for all fees incurred by You. If You dispute any charge on Your Card account, then You must contact Lime within 10 business days from the end of the month with the disputed charge, provide to Lime all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times. You agree to immediately inform Lime of all changes relating to Your Card.
3.5. Pick Up Fees: If You are unable to return any Product to a valid area ( i.e., You deactivate a Product on private property, a locked community, and/or any other unreachable area), and request that the Product be picked up by Lime, then We, in Our sole and absolute discretion, may charge You a pick-up fee of up to a maximum of $185. If any Product accessed under Your account is abandoned without notice, You will be responsible for all rental charges until the Product is recovered and deactivated, plus a service charge of up to a maximum of $270, to recover the Product. Fees are subject to change in Lime’s sole and absolute discretion, however changes to any such amounts will be notified to you beforehand and if there are any increases, You will then have the right to terminate this Agreement.  If you do, we will give you a pro-rated refund of the advance charges already paid by you, based on the unexpired portion of the current subscription period.

4. TERMS APPLICABLE TO SUBSCRIPTIONS AND AUTORENEWALS.
4.1. Generally: To purchase access and use of any subscriptions offered through the Services, You must be at least eighteen (18) years of age. Prior to the purchase and/or rental of any Products or Services, You must provide us with a valid Card number and associated payment information including all of the following: (i) Your name as it appears on the Card, (ii) Your Card number, (iii) the Card type, (iv) the date of expiration, and (v) any activation numbers or codes needed to charge Your Card or otherwise use a valid gift card. By submitting that information to us or our third party credit card processor, You agree that You authorize us and/or our processor to charge Your Card at our convenience but within thirty (30) days of Card authorization. For any Product subscription that You order on the Services, You agree to pay the price applicable (including any GST and surcharges) as of the time You submit the subscription. Lime will automatically bill Your Card or other form of payment submitted as part of the subscription process for such subscription price. We may offer a number of membership plans, including special promotional plans or memberships with differing conditions and limitations. Any materially different terms from those described in this Agreement will be disclosed at Your sign-up or in other communications made available to You, for your acceptance. Some promotional memberships may be offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend Our offered membership plans.
4.2. Subscription Term & Termination: Except in the event of a free trial offer, Your subscription will commence as of the date Your payment for a subscription is received by Lime. Your subscription will continue in full force for the length of the subscription term You specifically purchased or on a month-to-month term and will automatically renew until such time as You cancel the subscription (the “Subscription Term”). By providing Your payment method information for Your subscription, You are agreeing to pay a subscription fee (and any applicable taxes and service fees (collectively, “Fees”), that will automatically renew, at the then current rate, unless You cancel prior to the expiration of the current Subscription Term. The Fees will be charged to Your original payment method automatically at the beginning of Your Subscription Term, and at the beginning of each renewal Subscription Term thereafter on the calendar day corresponding to the commencement of Your current Subscription Term, unless You cancel Your subscription, or Your account is suspended or terminated pursuant to this Agreement.
In the event that You cancel a subscription in the middle of Your Subscription Term, You will not be entitled to receive a refund for the unused portion of the remainder of that Subscription Term.
4.3. Changes to Subscription Fees: Lime reserves the right to change the pricing of subscription at any time, subject to notifying You with sufficient prior notice. In the event of a price change, Lime will post the new pricing on the Services and notify You in advance by sending an email to the address You have registered for Your account. You consent to our ability to change our pricing and the details of our subscription packages through an electronic communication to You. If You do not wish to accept a price or subscription package change made by us, You may cancel Your subscription before the changes come into effect as described below, in which case we will give you a pro-rated refund of the advance charges already paid by you, based on the unexpired portion of the then-current subscription period . If you do not cancel Your subscription, You will be deemed to have consented to the price/subscription package change and authorize Lime to charge the new Fees to Your payment method.
4.4. Cancellation of Subscription Membership: You have the right to cancel Your subscription membership at any time upon notice to Lime. To cancel Your subscription membership: open Your wallet in the Lime App, and click "Manage," then click "Cancel Membership." There are no refunds or credits for partial months. Cancellation of initial membership any time after purchase will result in forfeiture of the membership fee. To avoid forfeiture of the membership renewal fee, membership should be cancelled prior to the end of the then current Subscription Term. Upon cancellation, You will lose access to the areas of the Services designated for subscription members only. This could include any credit and other data and analyses that have been displayed during Your subscription membership.
4.5. Cancellation by Us: Lime will have the right, upon written reasonable notice to You, to terminate this Agreement, and suspend Your access to the subscription, if: (a) You fail to pay Lime any amount due under this Agreement; and/or (b) You materially breach any term or condition of this Agreement. Lime shall have the right to terminate this Agreement and suspend Your access to the subscription with or without cause, upon thirty (30) days written notice to You in which case You will no longer be charged for access to the subscription. Upon the expiration or termination of this Agreement for any reason, Your access to, and use of, the subscription will terminate.
You agree that, if We cancel your rental of Products and/or your subscription, Your sole and exclusive remedy is either that: (a) We will issue a credit to Your Card account in the amount charged for the fees you have already paid in connection with the Products or subscription but which you have not been able to use (if Your Card has already been charged) ; or (b) We will not charge Your Card.
4.6. Free Trials/Promotional Offerings: We may offer promotional trial subscriptions to access the Services for free for a limited time or at special discounted prices. If You sign up for a trial use, Your rights to use the Services are limited by the terms of such trial and will terminate or renew on the terms of Your trial arrangement and/or any applicable Additional Terms. Please be aware that when You sign up for a free trial, You will be required to provide Your Card number and Lime will confirm Your Card is valid. When We process Your Card, some credit card companies may place a temporary hold on Your account for Your first payment. Please contact Your Card company if You have questions. Please note that We do not provide price protection or refunds in the event of a price drop or other promotional offering.
Once your free trial ends, we or a third party payment processor will begin billing your designated payment method on a recurring basis for your subscription, unless you cancel your subscription prior to the end of your free trial. If your free trial ends and your subscription begins, your subscription will autorenew and you will be billed on a recurring basis for your subscription until you cancel. Instructions for cancelling your membership subscription are described above. Please note that you will not receive a notice from us that your free trial has ended or that the paid portion of your subscription has begun.
4.7. Modifications to Prices or Billing Terms: The purchase and/or rental of Products and/or Services is subject to availability. Products and Services displayed on the Lime App [and/or website] may not be available at all times in the area which you are located and may be substituted with a Product or Service (as applicable) of at least the same quality or discontinued at any time. Lime reserves the right, at any time, to change its prices and billing methods for services, subject to your cancellation rights set out in section 4.3.
4.8. Account Registration And Security: You understand that You will need to create an account to have access to the Services. You will: (a) provide true, accurate, current and complete information about You as prompted by the Services’ registration or subscription page (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If You provide any information that is untrue, inaccurate, not current or incomplete, or Lime has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Lime has the right to suspend or terminate Your account and refuse any and all current or future use of the Services (or any portion thereof). You are entirely responsible for the security and confidentiality of Your password and account. Furthermore, You are entirely responsible for any and all activities that occur under Your account. You will not share Your account information or Your user name and password with any third party or permit any third party to log-on to the Services using Your account information. You agree to immediately notify us of any unauthorized use of Your account or any other breach of security of which You become aware. You are responsible for taking precautions and providing security measures best suited for Your situation and intended use of the Services. Please note that anyone able to provide Your personally identifiable information will be able to access Your account so You should take reasonable steps to protect this information.
5. LIMITED LIABILITY OF LIME; ASSUMPTION OF RISK BY YOU.
5.1. Limited Liability: Nothing in these terms shall limit or exclude Our liability to You for any liability that, by law, may not be limited or excluded.

5.2. Cap on Liability: To the extent permitted by law, Our liability to you under or in connection with this Agreement must not exceed the net amount paid by You to Us under this Agreement.
5.3. Indirect Loss: To the extent permitted by law, under no circumstances shall we be liable to You under or in connection with this Agreement for indirect or consequential losses.
5.4. Risk: You acknowledge that accidents can happen when you are operating the Product, that you have been warned about this possibility, and you assume all risk in relation to the operation of the Product and Your use of it.  To the extent permitted by law, you release us from all claims (including negligence claims) in this respect.
5.5. Application of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986: These limitations do not however limit any rights you may have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.
6. SUSPENSION AND TERMINATION.
6.1     We may, from time to time, with prior notice, temporarily suspend the operation of any Service (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.
6.2     We may, at our discretion, with or without prior notice, terminate this Agreement or suspend and/or terminate any Service and/or your use of your account in the event that:
6.2.1     you have materially breached any provision of this Agreement;
6.2.2     you fail to pay any correctly billed charges when due; or
6.2.3     you become insolvent or make composition with your creditors, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.
6.3     If you have breached this Agreement, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:
6.3.1     issue of a warning to you;
6.3.2     immediate, temporary or permanent withdrawal of your right to use any Service or Products;
6.3.3     legal proceedings against you for reimbursement of all recoverable loss and damage resulting from the breach; and/or
6.3.4     disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.
The responses described above are not limited, and we may take any other action we deem appropriate.
6.4     Upon termination of your rental of Products, your subscription or your account, for any reason (including where, in accordance with these terms, you cancel or do not renew your subscription):
6.4.1     all rights granted to you under these terms will immediately cease;
6.4.2     you must promptly discontinue all use of the relevant Service and/or Products; and
6.4.3     you must pay us all outstanding amounts that you owe us.
7. CONFIDENTIALITY OF INFORMATION; PRIVACY NOTICE.
Information Kept According to Privacy Notice: All personally identifiable information that is held by Lime and pertains to You, including all names, addresses, phone numbers, email addresses, Card numbers, and/or pass numbers, will be kept by Lime in accordance with its Privacy Notice, which it is important You read. You will be deemed to have accepted the terms of the Privacy Notice upon entry into of this Agreement. The Privacy Notice details how We collect and deal with Your personal information.
8.  TERMS OF USE.
8.1. Limitation on Availability of Services: Lime makes every effort to provide the Services 365 days per year, but We do not guarantee that the Services will be available at all times, as force majeure events (as set out at section 8.15) or other circumstances might prevent Lime from providing the Services. Access to the Services is also conditioned on the availability of Products. Lime does not represent or warrant the availability of any Services or the availability of any Products at any time. You agree that Lime may require You to return a Product at any time.
8.2. Access License: Subject to Your strict compliance with this Agreement and the Additional Terms, Lime grants You a limited, revocable, non-exclusive, non-assignable, non-transferable license to download (temporary storage only), display, view, use, play, and/or print one copy of the Content (as defined in clause 8.3 below) (excluding source and object code in raw form or otherwise, other than as made available to access and use to enable display and functionality) on a personal computer, mobile phone or other wireless other Internet enabled Device (each, a “Device”) for Your personal, non-commercial use only. This license does not include any resale or commercial use of the Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. Except as expressly permitted herein, the Services and/or any portion of the Services may not be reproduced, sold, resold, visited or otherwise exploited for any purpose without Lime’s express written consent. Any unauthorized use automatically terminates the permissions and/or licenses granted by Us to You. The foregoing limited license: (i) does not give You any ownership of, or any other intellectual property interest in, any Content, and (ii) may be immediately suspended or terminated for any reason, in Lime’s sole discretion, and without advance notice or liability.
8.3. Copyright and Ownership: All of the content featured or displayed on the Services, including, without limitation, text, graphics, photographs, images, moving images, sound, and illustrations (“Content”), is owned by Lime, its licensors, vendors, agents and/or its Content providers. All elements of the Services, including, without limitation, the general design and the Content, are protected by copyright, moral rights, trademark and other laws relating to intellectual property rights. The Services may only be used for the intended purpose for which such Services is being made available. Except as permitted by copyright law, You may not modify any of the materials and You may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Services. Except as authorized under applicable copyright laws, You are responsible for obtaining permission before reusing any copyrighted material that is available on the Services. You shall comply with all applicable domestic and international laws, by-laws, statutes, ordinances and regulations regarding Your use of the Services. The Services, its Content and all related rights shall remain the exclusive property of Lime or its licensors, vendors, agents, and/or its Content providers unless otherwise expressly agreed. You will not remove any copyright, trademark or other proprietary notices from material found on the Services.
8.4. Trademarks/No Endorsement: All trademarks, service marks and trade names of Lime used herein (including but not limited to: Lime name, Lime corporate logo, the Services name, the Services design, and/or any logos) (collectively “Marks”) are trademarks or registered trademarks of Lime or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Lime trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Services, without Lime’s prior written consent. You shall not use Lime’s name or any language, pictures or symbols which could, in Lime’s judgment, imply Lime’s endorsement in any (i) written or oral advertising or presentation, or (ii) brochure, newsletter, book, or other written material of whatever nature, without prior written consent.
8.5. Solicited Submission Policy: Where Lime has specifically invited or requested submissions or comments, Lime encourages You to submit content (e.g., comments to blog posts, participation in communities, tips, etc.) to Lime that they have created for consideration in connection with the Site (“User Submissions”). User Submissions remains the intellectual property of the individual user. By posting content on our Site, You expressly grant Lime a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide, fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, perform and display such content and Your name, voice, and/or likeness as contained in Your User Submission, in whole or in part, and in any form throughout the world in any media or technology, whether now known or hereafter discovered, including all promotion, advertising, marketing, merchandising, publicity and any other ancillary uses thereof, and including the unfettered right to sublicense such rights, in perpetuity. Any such User Submissions are deemed non-confidential and Lime shall be under no obligation to maintain the confidentiality of any information, in whatever form, contained in any User Submission.
8.6. Inappropriate User Submissions: Lime does not encourage, and does not seek, User Submissions that result from any activity that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to You, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; or (iii) may constitute a crime or tort. You agree that You have not and will not engage in any of the foregoing activities in connection with producing Your User Submission. Without limiting the foregoing, You agree that in conjunction with Your submission, You will not inflict emotional distress on other people, will not humiliate other people (publicly or otherwise), will not assault or threaten other people, will not enter onto private property without permission, will not impersonate any other person or misrepresent Your affiliation, title, or authority, and will not otherwise engage in any activity that may result in injury, death, property damage, and/or liability of any kind. Lime will reject any User Submissions in which Lime believes, in its sole and absolute discretion, that any such activities have occurred. If notified by You of a submission that allegedly violates any provision of this Agreement, Lime reserves the right to determine, in its sole and absolute discretion, if such a violation has occurred, and to remove any such submission from the Services at any time and without notice.
8.7. Inappropriate Material: You are prohibited from using the Services to post or send any unlawful, infringing, threatening, defamatory, obscene, pornographic or profane material or any material that infringes or misappropriates third party intellectual property or could constitute or encourage conduct that would be considered a criminal offense or otherwise violate any law. You further agree that sending or posting unsolicited advertisements or “spam” on or through the Services is expressly prohibited by this Agreement. In addition to any remedies that We may have at law or in equity, if We determine, in our sole and absolute discretion, that You have violated or are likely to violate the foregoing prohibitions or any applicable rules or policies linked to in this Agreement, We may take any action We deem necessary to cure or prevent the violation, including, without limitation, banning You from using the Services and/or the immediate removal of the related materials from the Services at any time without notice. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
8.8. Access and Interference: You agree that You will not use any robot, spider, scraper or other automated means to access the Services for any purpose without our express written permission. Additionally, You agree that You will not: (i) take any action that imposes, or may impose, in Our sole and absolute discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the site or any activities conducted on the Services; or (iii) bypass any measures We may use to prevent or restrict access to the Services.
8.9. Right to Takedown Content: Except as disclosed in our Privacy Notice, We will not monitor, edit, or disclose the contents of Your e-mail or Content posted to the Services unless required in the course of normal maintenance of the Services and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Lime or the Services; (2) protect and defend the rights or property of Lime, the Services, or the users of the Services; or (3) act in an emergency to protect the personal safety of our users, the Services, or the public. Users shall remain solely responsible for the content of their messages and Lime shall have no obligation to prescreen any such content. However, We shall have the right in Our sole and absolute discretion to edit, refuse to post or remove any material submitted to or posted on the Services at any time without notice. Without limiting the foregoing, We shall have the right to remove any material that We find to be in violation of the provisions hereof or otherwise objectionable, and the additional right to deny any user who fails to conform to any provision of this Agreement access to the Services or any part thereof.
8.10. User Published Content: User published Content and User Submissions do not represent the views of Lime or any individual associated with Lime, and We do not control this Content. In no event shall You represent or suggest, directly or indirectly, Lime’s endorsement of user published Content. Lime does not vouch for the accuracy or credibility of any user published Content on our Services or User Submissions published through our Services, and do not take any responsibility or assume any liability for any actions You may take as a result of reviewing any such user published Content or User Submission. Through Your use of the Services and Services, You may be exposed to Content that You may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretence, international trade issues and foreign nationals.
8.11. Third Party Links: From time to time, the Services may contain links to websites that are not owned, operated or controlled by Lime or its affiliates. All such links are provided solely as a convenience to You. If You use these links, You will leave the Services. Neither We nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither We nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that You may obtain from using any other websites. If You decide to access any other websites linked to or from the Services, You do so entirely at Your own risk.
8.12. Transactional Partners: In some cases, We partner with another company to co-promote their services within our Services. In these cases, You are transacting directly with the other party. On those pages or locations, the transactional partners’ brand is clearly visible and their agreement is posted. When using these partner pages, You are bound by the partner agreement in addition to remaining bound by this Agreement. When there is a conflict between this Agreement and the partner’s agreement, Our Agreement will prevail.
8.13. Representations on User Submissions: You represent and warrant that Your User Submissions and all elements thereof are (a) owned or controlled solely and exclusively by You, You have prior written permission from the rightful owner of the content included in Your User Submissions, or You are otherwise legally entitled to grant Lime all of the rights granted herein; and (b) Lime’s use of Your User Submissions as described or contemplated herein do not and will not infringe on the copyrights, trademark rights, publicity rights or other rights of any person or entity, violate any law, regulation or right of any kind whatsoever, or otherwise give rise to any actionable claim or liability, including, without limitation, rights of publicity and privacy, and defamation. Furthermore, You shall be solely responsible for Your own User Submissions and the consequences of posting or publishing them.
8.14. Wireless Features: The Services may offer certain features and services that are available to You via Your wireless Device. These features and services may include the ability to access the Services’ features and upload content to the Services, receive messages (including text and SMS messages) from the Services, and download applications to Your wireless Device (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by Your carrier to participate in Wireless Features. Fees and charges may appear on Your wireless bill or be deducted from Your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with Your carrier or wireless Device. You should check with Your carrier to find out what plans are available and how much they cost. Contact Your carrier with questions regarding these issues. You confirm that You are the current subscriber and/or customary user of the mobile number registered with the Services and authorized to incur any message or data charges that may be charged by Your carrier. You are strictly prohibited from registering a mobile number that is not Your own. If We discover that any information provided is false or inaccurate, We may hold, suspend or terminate Your access to the Services at any time. Your participation in the Services is completely voluntary.
8.15. Force Majeure: Neither Lime nor You shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labour unrest, including, without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of common carriers.
8.16. Governing Law: This Agreement shall be governed by, and construed in accordance with, the laws of New Zealand.  You consent to the exclusive jurisdiction of the Courts of New Zealand for the purposes of hearing and determining all disputes under, or in connection with, this Agreement.   
8.17. Dispute Resolution: In the event of any dispute, difference or questions arising out of, or in connection with, this Agreement (a “dispute”) a party must, as soon as reasonably practicable, give the other party notice of that dispute. The parties must then use their best efforts to resolve the dispute through good faith negotiations and informal dispute resolution techniques within 40 calendar days of the date of the dispute notice. Lime will make available for a meeting a representative with authority to settle the dispute.  Nothing in this clause 8.17 will preclude either party from taking immediate steps to seek urgent interlocutory or injunctive relief before a New Zealand court.  
8.18. Entire Agreement: This Agreement constitutes the entire agreement of the parties concerning the subject matter of the Agreement, and supersedes and cancels any previous agreements (whether written or oral) between the parties.
8.19. Severability: If any provision of this Agreement is illegal, invalid or unenforceable then:

  • where that provision can be modified to give it a valid and enforceable operation of a partial nature, it must be modified to minimum extent necessary to achieve that result; and
  • in the other case the provision must be severed from his Agreement, in which event the remaining provisions of this Agreement operate as if the severed provision had not been included.

8.20. Updates to Terms: As our Services evolve, the terms and conditions under which we offer services may be modified, provided that we will not, unless you agree, make any changes in respect of any Services you have already paid for that would significantly reduce the type or level of service you receive (except if we need to do so for security, legal or regulatory reasons). We will always give you as much notice as we reasonably can of such significant changes on the understanding that you have the option of accepting them or cancelling a subscription without penalty, in which case, you should notify us that you wish to cancel your subscription before the changes come into effect, and we will give you a pro-rated refund of the advance charges already paid by You, based on the unexpired portion of the then-current subscription period (see Section 4.4 Cancellation of Subscription). If you do not cancel your subscription before the date on which the changes come into effect (which we will notify to you), this will mean that you have accepted them.
8.19. Contact Us: If You have any questions or comments on this Agreement or our Services, We invite You to contact Us at contact@li.me and cc legal@li.me.
8.20. Terms Applicable For Apple iOS: If the App that you download, access and/or use is downloaded from the App Store operated by Apple Inc. ("Apple"):

  • your licence to use the App is limited to a non-transferable licence to use the App on an Apple-branded device owned or controlled by you and as permitted by Apple’s usage rules published in its App Store terms of service, except that the App may be accessed, acquired and used by other accounts associated with you via Family Sharing or volume purchasing;
  • you acknowledge and agree that:
    • Apple has no obligation at all to provide any support or maintenance services in relation to the App. If you have any maintenance or support questions in relation to the App, please contact us, not Apple, using the Contacting us details in these terms;
    • we, not Apple, are responsible for responsible for addressing any claims of you or any third party relating to the App or your possession and/or use of the App, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation;
    • in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you;
    • to the maximum extent permitted by applicable law, Apple will have no other warranty obligations whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs and expenses attributable to any failure to conform to any warranty will be our sole responsibility and we are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed;
    • in the event of any claim by a third party that your possession or use (in accordance with these terms) of the App infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim; and
    • although these terms are entered into between you and us (and not Apple), Apple and its subsidiaries are third party beneficiaries of these terms and, upon your acceptance of these terms, Apple Inc. (and will be deemed to have accepted the right) to enforce these terms against you as a third party beneficiary thereof;
  • you represent and warrant that:
    • you are not, and will not be, located in any country that is the subject of a United States Government embargo or that has been designated by the United States Government as a "terrorist supporting" country; and
    • you are not listed on any United States Government list of prohibited or restricted parties; and
  • you must comply with any applicable third party terms of agreement when using the App, such as your mobile phone provider's data usage agreement.

8.21. Terms Applicable For Google
If the App that you download, access and/or use is downloaded from Google Play:
You are allowed unlimited reinstalls of the App without any additional fee, provided that if the App is removed from Google Pay due to (a) an allegation of infringement, or actual infringement, of any third party Intellectual Property Right; (b) an allegation of, or actual violation of, third party rights; or (c) an allegation or determination that such Product does not comply with applicable law (collectively "Legal Takedowns") then the App will be removed from all portions of Google Play and you will no longer have a right or ability to reinstall the App.
You may also be able to claim a refund from Google for purchases made in the App if you qualify under the Google Play refund policy at https://support.google.com/googleplay/answer/2479637?p=play_refund.
We grant to the User a nonexclusive, worldwide, and perpetual license to perform, display, and use the App. The "User" means you and may also include, but is not limited to, a family group and family members whose accounts are joined together for the purpose of creating a family group. Family groups on Google Play will be subject to reasonable limits designed to prevent abuse of family sharing features.
8.22. Google Maps : The map data that We provide to You in our App is based on the current map information available to us which may be provided by a third party such as through the incorporation of the Google Maps API, and may be inaccurate or incomplete. If You utilize map functionality We make available through our App, You acknowledge and agree to be bound by Google, Inc.’s Google Maps/Google Earth Additional Terms of Service, available at https://maps.google.com/help/terms_maps.html .

ACCEPTANCE OF AGREEMENT
I certify that I am at least 18 years old, and that I have read and expressly agree to the terms and conditions set forth in this Agreement.

 

 


 

Model Withdrawal Form
If You wish to withdraw from this Agreement, please fill in the form below and send it back to Us at the following address support@li.me


Model Withdrawal Form

To : Lime
E-Mail: support@li.me

Hereby I/we (*) withdraw from the Agreement concluded by me/us (*) for the provision of the following Products (or Services) :
Products/Services order on :
Ordered on (*) / received on (*):
Name(s) of the consumer(s):
Address of the consumer(s):
Signatures of the consumer(s) (only in case of notification on paper)
Date:
(*) Delete as applicable.”




Appendix 1: Road Safety Rules
Further to your general obligation under clause 1.6 to comply with all applicable laws, you must comply with the applicable provisions from the Land Transport (Road User) Rule 2004 when riding a Lime-E or a Lime-S on the road network in New Zealand.  You can find a copy of the Road User Rule here:
http://www.legislation.govt.nz/regulation/public/2004/0427/latest/DLM302188.html
If you are riding a Lime-E, to help you understand how the Land Transport (Road User) Rule 2004 applies to you, you should read the New Zealand Transport Agency’s Code for Cyclists.  This Code for Cyclists explains cycle related rules using plain English:
https://www.nzta.govt.nz/assets/resources/roadcode/cyclist-code/docs/cycle-code-2016.pdf
If you are riding a Lime-S then those provisions of the Land Transport (Road User) Rule 2004 that are of particular relevance to you are set out below:

  • General requirements
    • 1.7 General responsibilities of road users 
      • (1) A road user must comply with the applicable provisions of the Road User Rules.
      • (2) A road user must comply with every reasonable direction given by an enforcement officer for the safe and efficient regulation of traffic, even if the road user may contravene a provision of this rule by complying with the direction.
  • Traffic signs and signals
    • 3.1 General requirements about places controlled by traffic control devices 
      • (1) Subject to subclauses (2) and (3), if traffic at any place is controlled by a traffic control device, a person (including a pedestrian) using the road at that place must comply with the instructions given by that traffic control device that apply to them.
      • (2) If traffic signs have been installed at a place controlled by traffic signals, then, in so far as the instructions given by the traffic signals are inconsistent with those given by the traffic signs, a person (including a pedestrian) using the road at that place must comply with the instructions given by the traffic signs that apply to them and not those given by the traffic signals.
      • (3) If at any time the traffic at any place at which a traffic control device is installed is controlled by an enforcement officer, the officer’s directions override any instruction that may be given by the traffic control device.
    • 3.2 Traffic signals in form of disc 
      • (2) While a green signal in the form of a disc is the only signal displayed, pedestrians, riders of mobility devices, and riders of wheeled recreational devices facing the signal may enter the roadway unless a special signal for pedestrians indicates a flashing or steady red standing human figure symbol.
      • (4) While a steady yellow signal in the form of a disc is displayed,—
        • (b) pedestrians, riders of mobility devices, and riders of wheeled recreational devices facing the signal must not enter the roadway unless a special signal for pedestrians indicates a green walking human figure symbol.
      • (5) While a steady red signal in the form of a disc is displayed or 2 alternately flashing red signals in the form of a disc are displayed,—
        • (b) pedestrians, riders of mobility devices, and riders of wheeled recreational devices facing the signal or signals must not enter the roadway unless a special signal for pedestrians indicates a green walking human figure symbol.
    • 3.3 Traffic signals in form of arrow 
      • (1) While a green signal in the form of an arrow is displayed,—
        • (b) pedestrians, riders of mobility devices, and riders of wheeled recreational devices facing the signal must not enter the roadway unless a special signal for pedestrians indicates a green walking human figure symbol.
      • (2) While a yellow signal in the form of an arrow is displayed,—
        • (b) pedestrians, riders of mobility devices, and riders of wheeled recreational devices facing the signal must not enter the roadway unless a special signal for pedestrians indicates a green walking human figure symbol.
      • (3) While a red signal in the form of an arrow is displayed,—
        • (b) pedestrians, riders of mobility devices, and riders of wheeled recreational devices facing the signal must not enter the roadway unless a special signal for pedestrians indicates a green walking human figure symbol.
    • 3.5 Traffic signals in form of standing or walking human figure 
      • (1) While a special signal for pedestrians indicates a flashing or steady red standing human figure symbol, pedestrians, riders of mobility devices, and riders of wheeled recreational devices who are using the footpath and facing the signal must not enter the roadway.
      • (2) While a special signal for pedestrians indicates a green walking human figure symbol, pedestrians, riders of mobility devices, and riders of wheeled recreational devices may,—
        • (a) if facing the signal, enter the roadway to cross towards the signal; and
        • (b) if a “Pedestrians May Cross Diagonally During Cross” sign is installed, enter the roadway to cross towards the signal or to the diagonally opposite corner of the controlled area.
  • Stopping and Parking
    • 6.14 Parking on footpaths or cycle paths 
      • (1) A driver or person in charge of a vehicle must not stop, stand, or park the vehicle on a footpath or on a cycle path.
      • (3) Nothing in subclause (1) prevents a person from stopping, standing, or parking a cycle, mobility device, or wheeled recreational device on a footpath if doing so does not unreasonably obstruct any other user of the footpath.
  • Driver Responsibility
    • 7.1 Riding dangerously 
      • (1) A person must not ride in or on a vehicle, or in or on an object conveyed on a vehicle, in a manner or position that may be liable to cause injury to that person.
    • 7.3 Unsafe vehicles and loads 
      • (1) A driver must not operate a vehicle in a condition or manner that causes or is liable to cause—
        • (a) injury to any person or animal; or
        • (b) annoyance to any person; or
        • (c) damage to any property; or
        • (d) distraction to the driver.
    • 7.3A Ban on use of mobile phones while driving 
      • (1) A driver must not, while driving a vehicle,—
        • (a) use a mobile phone to make, receive, or terminate a telephone call; or
        • (b) use a mobile phone to create, send, or read a text message; or
        • (c) use a mobile phone to create, send, or read an email; or
        • (d) use a mobile phone to create, send, or view a video message; or
        • (e) use a mobile phone to communicate in a way similar to a way described in any of paragraphs (b) to (d); or
        • (f) use a mobile phone in a way other than a way described in any of paragraphs (a) to (e).
    • 7.4 Noise
      • (1) A driver must not operate a vehicle that creates noise that, having regard to all the circumstances, is excessive.
      • (2) A person must not create by any means (for example, a car stereo) within or on a vehicle any noise that, having regard to all the circumstances, is excessive.
    • 7.22 Ridden and driven animals 
      • A road user must exercise due care towards—
        • (a) a person—
          • (i) moving animals on a road; or
          • (ii) riding an animal on a road; and
        • (b) that person’s animals.
  • Level Crossings
    • 9.1 General requirements for level crossings 
      • (1) A person approaching or crossing a level crossing must keep a vigilant lookout for any approaching rail vehicle using the railway line.
      • (2) A driver must give way to a rail vehicle using the railway line that is approaching and within 800 m of the level crossing.
      • (3) A person must not walk or attempt to walk across a level crossing when there is a risk of that person being involved in a collision with a rail vehicle using the railway line.
      • (4) A person must not ride, drive, or attempt to ride or drive a vehicle or animal on or across a level crossing when there is a risk of that vehicle or animal being involved in a collision with a rail vehicle using the railway line.
  • Rules relating to wheeled recreational devices
    • 11.1 Use of footpath and roadway 
      • (3) A pedestrian or driver of a mobility device or a wheeled recreational device using the roadway must remain as near as practicable to the edge of the roadway.
      • (4) A driver of a mobility device or wheeled recreational device on a footpath—
        • (a) must operate the device in a careful and considerate manner; and
        • (b) must not operate the device at a speed that constitutes a hazard to other footpath users.
      • (5) A person using a wheeled recreational device on a footpath must give way to pedestrians and drivers of mobility devices.
    • 11.1A Use of shared path 
      • (1) This clause applies to a path that—
        • (a) may be a cycle path, a footpath, or some other kind of path; and
        • (b) may be used by some or all of the following persons at the same time:
          • (i) pedestrians:
          • (ii) cyclists:
          • (iii) riders of mobility devices:
          • (iv) riders of wheeled recreational devices.
      • (2) A person using the path—
        • (a) must use it in a careful and considerate manner; and
        • (b) must not use it in a manner that constitutes a hazard to other persons using it.
      • (3) A rider of a cycle, mobility device, or wheeled recreational device on the path must not operate the cycle or device at a speed that constitutes a hazard to other persons using the path.
      • (4) If a sign or marking on the path gives priority to pedestrians or cyclists, the following rules apply on the path:
        • (a) pedestrians, riders of mobility devices, and riders of wheeled recreational devices must give priority to cyclists if the sign or marking gives priority to cyclists:
        • (b) cyclists must give priority to pedestrians, riders of mobility devices, and riders of wheeled recreational devices if the sign or marking gives priority to pedestrians:
        • (c) no user may unduly impede the passage of any other user, whatever priority the sign or marking gives.
    • 11.4 Crossing roadway 
      • (1) A pedestrian or rider of a mobility device or wheeled recreational device who crosses a roadway elsewhere than on a pedestrian crossing or at a school crossing point must, whenever possible, cross at right angles to the kerb or side of the roadway.
      • (2) This clause does not apply at an intersection controlled by traffic signals if the pedestrian or rider is complying with a notice, sign, or marking maintained by the road controlling authority and indicating that such persons may or should cross otherwise than at right angles.
    • 11.5 Entering crossings 
      • A pedestrian or a rider of a mobility device or wheeled recreational device must not suddenly enter a pedestrian crossing when an approaching vehicle is so close to the pedestrian crossing that the driver of the vehicle is unable to give way to the pedestrian or the driver or rider of the device.
    • 11.6 Loitering on crossings or roadways 
      • A pedestrian or rider of a mobility device or wheeled recreational device must not remain on the roadway, including a pedestrian crossing or school crossing point, longer than is necessary for the purpose of crossing the roadway with reasonable dispatch.
    • 11.9 Towing restrictions 
      • (2) A rider of a cycle, moped, or wheeled recreational device must not permit that vehicle to be towed by another vehicle.

User Agreement & Terms of Service

Customer Service Contact Information:

Email:

Last Updates to Our User Agreement & Terms of Service: February 11, 2019.

PLEASE READ EACH PROVISION OF THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICES (DEFINED BELOW). BY ACCESSING AND/OR USING OUR SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT AND THE CONDITIONS OF USE STATED HEREIN, INCLUDING THE ARBITRATION AND CLASS ACTION WAIVER PROVISIONS, DO NOT USE THE SERVICES.

IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS FURTHER DETAILED IN SECTION 2 BELOW. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE. BY AGREEING TO WAIVE CLASS ACTION RIGHTS, EACH PARTY AGREES THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN ASSOCIATION.

This User Agreement & Terms of Service (collectively, the “Agreement”) is a legally binding agreement between you (“You,” “Your,” or “User”) and Lime Network Ltd., doing business as Lime (“Lime,” “We,” “Us,” or “Our”). This Agreement states the material terms and conditions that governs Your use of Our Services.

Our Services are comprised of the following:

  • Our Bike Share bicycle parking locations (“Locations”);
  • Our Bike Share bicycles (“Bike”), electric bicycles (“Lime-E”), and electric scooters (“Lime-S”). Lime-E and Lime-S are collectively referred to as “E-vehicles.” Bikes and E-vehicles are collectively referred to as “Products;”
  • All other related equipment, maintenance, charging of the E-vehicles, personnel, mobile applications, other software and information provided or made available by Us; and
  • Use of Our website, available at li.me (including any versions optimized for viewing on a wireless or tablet Device), Our mobile application (the “App”) and any interactive features, and/or other services that We make available and that post a link to this Agreement.

 

This Agreement, together with all updates, supplements, additional terms, and all of Our rules and policies collectively constitute this “Agreement” between You and Us.

We agree to allow You to rent the Products, subject to the terms and conditions set forth herein. Unless otherwise indicated, all monetary values set forth in this Agreement shall be deemed to be denominated in NIS.

In some instances, both this Agreement and separate guidelines, rules, or terms of use, setting forth additional or different terms and/or conditions will apply to Your use of the Services (in each such instance, and collectively, “Additional Terms”). The Additional Terms are incorporated into this Agreement by this reference. To the extent there is a conflict between this Agreement and any Additional Terms, this Agreement will control unless the Additional Terms expressly state otherwise. By using the Services, You acknowledge and accept the Lime Privacy Notice, and consent to the collection and use of Your data in accordance with that Privacy Notice.

 

1. RENTAL AND USE OF PRODUCTS.

 

  • 1. You are the Sole User of the Services: Subject to Section 1.3 below regarding the limited use of Bikes by minors, You certify and expressly agree that You are the sole renter and You are responsible for compliance with all terms and conditions contained in this Agreement. You understand that when You activate a Product, the Product must be used ONLY BY YOU. You must not allow others to use a Product that You have activated.
  • 2. You are At Least 18 Years Old: You represent and certify that You are at least 18 years old, and that You have a valid driver’s license.
  • 3. Minor Use of Bikes: You may allow a minor who is at least 16 years of age to use a BIKE ONLY, subject to the following conditions:
    • 3.1. You are the minor’s parent or legal guardian;
    • 3.2. You assume full financial and/or any other responsibility for any and all misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, suits and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, as a result of the minor’s use of the Bike and/or any of the Services;
    • 3.3. You expressly guarantee, represent, and warrant that You and the minor are bound by this Agreement and all of the terms herein;
    • 3.4. You expressly guarantee, represent, and warrant that You will supervise the minor at all times while the minor is using the Bike;
    • 3.5. You expressly guarantee, represent, and warrant that You have instructed the minor on how to conduct the requisite safety check of the Bike prior to use;
    • 3.6. You expressly guarantee, represent, and warrant that the minor is wearing a helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions at all times while riding the Bike. Lime advises that all minors wear a Snell, CPSC, ANSI or ASTM approved helmet; and
    • 3.7. You expressly guarantee, represent, and warrant that You have explained all applicable laws, rules, regulations, and/or ordinances to the minor, including any and all rules regarding parking and traffic laws.

OPERATION OR USE OF ANY E-VEHICLES BY ANY MINOR IS EXPRESSLY PROHIBITED. IF YOU ALLOW A MINOR TO USE AN E-VEHICLE BY ACTIVATING IT THROUGH YOUR ACCOUNT, YOU SHALL BE RESPONSIBLE FOR ANY AND ALL MISUSE, CONSEQUENCES, CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, LIABILITIES, DAMAGES, INJURIES, FEES, COSTS AND EXPENSES, PENALTIES, ATTORNEYS’ FEES, JUDGMENTS, SUITS AND/OR DISBURSEMENTS OF ANY KIND, OR NATURE WHATSOEVER, WHETHER FORESEEABLE OR UNFORESEEABLE, AND WHETHER KNOWN OR UNKNOWN.

  • 4. You are a Competent Operator: You represent and certify that You are familiar with the operation of the Product, and You are reasonably competent and physically fit to use the Product. By choosing to ride a Product, You assume all responsibilities and risks for any injuries and/or medical conditions, as detailed further below. You are responsible for determining whether conditions, including rain, snow, hail, ice or electrical storms, and/or any other conditions, whether caused by the weather or otherwise, make it dangerous to operate a Product. You are advised to adjust Your riding behavior and braking distance to suit all conditions and variables, including weather and traffic.
  • 5. Products are the Exclusive Property of Lime: You agree that the Products, and any Lime equipment attached thereto, at all times, remain the exclusive property of Lime. You must not dismantle, write on, or otherwise modify, repair or deface any Products, or any part of any of the Products, or any other Lime equipment in any way. You must not write on, peel, or otherwise modify or deface any sticker on a Products in any way. You must not use any Products for any advertising or commercial purpose.
  • 6. Only Use Products Where Allowed: You expressly agree that You will only use the Products in areas where the Products are allowed. You agree that You will not use any Products in any restricted areas (such as cities that prohibit certain Products), and You assume all responsibility and liability for any operation of any Productin any restricted area, including any fines or fees as a result of Your use of any of the Products in any restricted areas. Lime reserves the right to charge You up to NIS 180, in Lime’s sole and absolute discretion, if You use any of the Products in any restricted areas.
  • 7. Compliance with Laws: You agree to follow all laws, rules, regulations, and/or ordinances pertaining to the use, riding and/or operation of the Products, including those pertaining to the Products in the area where You are operating the Products, including, without limitation, helmet laws.

 

YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR ANY VIOLATION OF ANY LAWS, RULES, REGULATIONS, AND/OR ORDINANCES WHILE USING THE SERVICES, INCLUDING IMPROPER RIDING AND/OR PARKING, AND YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR ANY AND ALL CONSEQUENCES, CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, LIABILITIES, DAMAGES, INJURIES, COSTS AND EXPENSES, PENALTIES, ATTORNEYS’ FEES, JUDGMENTS, SUITS, FEES (INCLUDING IMPOUNDING FEES CHARGED BY ANY LOCAL GOVERNMENT) AND/OR DISBURSEMENTS OF ANY KIND, OR NATURE WHATSOEVER, WHETHER FORESEEABLE OR UNFORESEEABLE, AND WHETHER KNOWN OR UNKNOWN, AS A RESULT OF USING ANY OF THE SERVICES.

  • 8. Payment of Fines, Fees, and Administrative Fees:
    • 8.1. You agree to pay any fines, fees, penalties, impounding charges, court costs, traffic tickets, tolls and/or any other charges incurred by Lime, that result from You parking any Product improperly, or as a result of You violating any law, rule, regulation, and/or ordinance while using the Services.
    • 8.2. You agree that We may, in Our sole discretion, pay all tickets, citations, fines and/or penalties on Your behalf directly to the appropriate authority, and You will pay us for what we paid to the appropriate authority or their designated agent(s) plus a reasonable administrative fee. You agree and acknowledge that we cooperate with all state, municipal and local officials charged with enforcing infractions to provide any information necessary as they may request or may otherwise be required.
    • 8.3. You authorize Us to bill You directly to the credit/debit card and/or other payment method You used to rent the Product.
    • 8.4. You authorize Us to contact You directly regarding any tickets, citations, fines and/or penalties incurred by You or assessed against Us or to Our Product while the Product was rented to You.
    • 8.5. In the event we use a third party collection and or administrative agent to resolve any tickets, citations, fines and/or penalties, You agree to pay all costs and collection fees including but not limited to administrative and legal costs to such agent upon demand without protest.
    • 8.6. You agree to indemnify and hold us harmless for any tickets, citations, fines, penalties and/or administrative fees incurred as a result of Your use of Our Services.

 

  • 9. Prohibited Acts: YOU EXPRESSLY CERTIFY AND AGREE THAT YOU WILL NOT:
    • 9.1. Operate any Product in violation of any laws, rules, regulations, and/or ordinances, including any and all rules pertaining to riding any Products on sidewalks and/or parking Products.
    • 9.2. Operate any Product while carrying any briefcase, backpack, bag, or other item if it impedes Your ability to operate safely the Product.
    • 9.3. Use any cellular telephone, text messaging Device, portable music player, and/or any other Device that may distract You from safely operating any Product.
    • 9.4. Operate any Product while under the influence of any alcohol, drugs, medication, and/or any other substance that may impair Your ability to safely operate any Product.
    • 9.5. Carry any other person on any of the Products.
    • 9.6. Use locking mechanisms other than those provided by Lime.
    • 9.7. Park any Product in a manner that does not strictly comply with all applicable laws, rules, regulations, and/or ordinances. You expressly agree that You are responsible for becoming familiar with any and all applicable laws, rules, regulations, and/or ordinances in the location that You are operating any Product.
    • 9.8. Park or place any Product in a manner that prevents Lime from accessing it. If You violate this Section, Lime may charge You up to NIS 1,600, in Our sole and absolute discretion.
  • 10. Products are Intended for Only Limited Types of Use: You agree that You will not use any Product for racing, mountain riding, stunt, or trick riding. You agree that You will not operate and/or use any Products on unpaved roads, through water (beyond normal urban riding), or in any location that is prohibited, illegal and/or a nuisance to others. You agree that You will not use any Products for hire or reward, nor use any Products in violation of any law, rule, regulation, and/or ordinance.
  • 11. Weight and Cargo Limits: You must not exceed the maximum weight limit for any Products (136 kg) or the cargo carrier/basket on any Products (7 kg), and You must not otherwise use the cargo carrier improperly with regard to type of contents or any visual obstruction or riding impediment. You acknowledge that the front carrier/basket and/or back basket of any Product is intended for light goods only, and that You will not carry people or animals anywhere on any Product.
  • 12. No Tampering: You must not tamper with, attempt to gain unauthorized access to, or otherwise use any Services in a manner that does not comply with this Agreement.
  • 13. Reporting of Damage or Crashes: You must report any accident, crash, damage, personal injury, stolen or lost Product to Lime as soon as possible. If a crash involves personal injury, property damage, or a stolen Product, You shall file a report with the local police department within 24 hours.
  • 14. Assumption of Liability by You: YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR ANY MISUSE, CONSEQUENCES, CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, LIABILITIES, DAMAGES, INJURIES, FEES, COSTS AND EXPENSES, PENALTIES, ATTORNEYS’ FEES, JUDGMENTS, SUITS AND/OR DISBURSEMENTS OF ANY KIND, OR NATURE WHATSOEVER, WHETHER FORESEEABLE OR UNFORESEEABLE, AND WHETHER KNOWN OR UNKNOWN, AS A RESULT OF USING ANY OF THE SERVICES.
  • 15. You are Responsible for Product Damage; Vandalism: You agree to return any Product to Lime in the same condition in which such Product was rented. You agree that You will be responsible for the cost of repairing and/or replacing any Product that You damage and/or cause damage to. You will not be responsible for normal wear and tear of the Products. If You vandalize any Product, You shall be liable for up to NIS 2,180 for each Bike, NIS 7,280 for each Lime-E, and NIS 5,460 for each Lime-S, in Lime’s sole and absolute discretion.
  • 16. Availability and Usage of E-vehicles: You agree and acknowledge that E-vehicles may not be available at all times. E-vehicles require periodic charging of batteries in order to operate. You agree to use and operate E-vehicles safely and prudently and comply with all restrictions and requirements associated with E-vehicles, as set forth in any all applicable laws, rules, regulations, and/or ordinances. You understand and agree to the following:
    • 16.1. The level of charge power remaining in the E-vehicle will decrease with use of the E-vehicle (over both time and distance), and that as the level of charge power decreases, the speed and other operational capabilities of the E-vehicle may decrease (or cease in their entirety).
    • 16.2. The level of charging power in the E-vehicle at the time You initiate the rental or operation of E-vehicle is not guaranteed and will vary with each rental use.
    • 16.3. The rate of loss of charging power during the use of the E-vehicle is not guaranteed and will vary based on the E-vehicle, road conditions, weather conditions and/or other factors.
    • 16.4. It is Your responsibility to check the level of charge power in the E-vehicle and to ensure that it is adequate for the ride before initiating operation of the E-vehicle.
    • 16.5. Lime does not guarantee the distance and/or time that You may operate any E-vehicle before it loses charging power completely. The E-vehicle may run out of charging power and cease to operate at any time during Your rental of the E-vehicle, including before reaching Your desired destination.

 

2. ARBITRATION; CLASS ACTION WAIVER; DISPUTE RESOLUTION.

 

  • 17. Informal Resolution of Disputes: If any controversy, allegation, or claim arises out of or relates to the Services, the Content, Your User-Submissions, this Agreement, or any Additional Terms, whether heretofore or hereafter arising, or to any of Lime’s actual or alleged intellectual property rights (collectively, “Dispute”), then You and Lime agree to send a written notice to the other providing a reasonable description of the Dispute, along with a proposed resolution of it. Our notice to You will be sent to You based on the most recent contact information that You provide us. But if no such information exists or if such information is not current, then We have no obligation under this Section 2.1. Your notice to us must be sent to: Lime, 14 Abba Hillel Rd., Ramat Gan, Israel 5250607 (Attn: Legal Department), with a copy to legal@li.me. For a period of sixty (60) days from the date of receipt of notice from the other party, Lime and You will engage in a dialogue in order to attempt to resolve the Dispute, though nothing will require either You or Lime to resolve the Dispute on terms with respect to which You and Lime, in each of our sole discretion, are not comfortable.
  • 18. Binding Arbitration: If We cannot resolve a Dispute as set forth in Section 2 within sixty (60) days of receipt of the notice, then ANY AND ALL DISPUTES ARISING BETWEEN YOU AND LIME (WHETHER BASED IN CONTRACT, LAW, STATUTE, RULE, REGULATION, ORDINANCE, TORT INCLUDING, BUT NOT LIMITED TO, FRAUD, ANY OTHER INTENTIONAL TORT OR NEGLIGENCE, COMMON LAW, CONSTITUTIONAL PROVISION, RESPONDEAT SUPERIOR, AGENCY AND/OR ANY OTHER LEGAL OR EQUITABLE THEORY), WHETHER ARISING BEFORE OR AFTER THE EFFECTIVE DATE OF THIS AGREEMENT, MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION, BEFORE A SINGLE ARBITRATOR, ACCORDING TO THE ISRAELI ARBITRATION LAW, 5728-1968. THIS INCLUDES ANY AND ALL DISPUTES BASED ON ANY PRODUCT, SERVICE OR ADVERTISING CONNECTED TO THE PROVISION OR USE OF THE SERVICES. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE.

THE ARBITRATOR WILL BE NOMINATED BY THE PARTIES, AND IN THE EVENT OF FAILURE TO AGREE ON THE IDENTITY OF THE ARBITRATOR WITHIN 14 DAYS OF WRITTEN NOTIFICATION BY EITHER PARTY, THE ARBITRATOR WILL BE NOMINATED BY THE PRESIDENT OF THE ISRAEL BAR ASSOCIATION AT THE REQUEST OF ANY OF THE PARTIES.

THE ARBITRATION PROCEEDINGS WILL TAKE PLACE IN TEL AVIV, ISRAEL.

THE ARBITRATOR WILL STUPULATE IN WRITING THE GROUNDS FOR THE DECISION.

THE PROVISIONS OF THIS SECTION SHALL CONSTITUTE AN ARBITRATION AGREEMENT UNDER THE ISRAELI ARBITRATION LAW 5728-1968.

  • 19. Limited Time to File Claims: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR LIME WANT TO ASSERT A DISPUTE AGAINST THE OTHER, THEN YOU OR LIME MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE AS SET FORTH HEREIN) WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES OR IT WILL BE FOREVER BARRED. Commencing means, as applicable: (a) by delivery of written notice as set forth herein; (b) filing for arbitration as set forth herein; or (c) filing an action in Israeli court from small claims.
  • 20. Injunctive Relief: The foregoing provisions of this Section 2 will not apply to any legal action taken by Lime to seek an injunction or other equitable relief in connection with, any loss, cost, or damage (or any potential loss, cost, or damage) relating to the Services, any Content, Your User Submissions and/or Lime’s intellectual property rights (including those that Lime may claim are in dispute), Lime’s operations, and/or Lime’s Products and/or Services.
  • 21. No Class Action Matters: YOU AND LIME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN ASSOCIATION. Disputes will be arbitrated only on an individual basis and will not be joined or consolidated with any other arbitrations or other proceedings that involve any claim or controversy of any other party.
  • 22. Courts in Tel Aviv, Israel: Except where arbitration is required above or with respect to the enforcement of any arbitration decision or award and without derogating from the said in section ‎2.18 above, any action or proceeding relating to any Dispute arising out of or related to this Agreement, any Product, and/or any of the Services, may only be instituted in the court of Tel Aviv, Israel. Accordingly, You and Lime consent to the exclusive personal jurisdiction and venue of such courts for such matters, but subject to the provisions of section ‎2.18 above.
  • 23. Small Claims Matters Are Excluded from Arbitration Requirement: Notwithstanding the foregoing, You may bring a qualifying claim or Dispute (but not Excluded Disputes) in small claims courts of competent jurisdiction.

 

3. PAYMENT AND FEES.

 

  • 1. Fees: You may use the Products on a pay per ride basis or as otherwise in accordance with the pricing described in the App. In each case, fees and other charges may be subject to applicable taxes and other local and/or state government charges, which may be charged and collected by Lime. Lime will charge Your credit card or debit card (collectively, Your “Card”) or other agreed payment methods the amount of the fees as described in this Agreement.
  • 2. Promo Codes: Promo codes (“Discounts”) are one-time offers and can only be redeemed via the App. Lime reserves the right to modify or cancel Discounts at any time. Discounts are limited to one per customer and account and may not be combined with other offers. Discounts are non-transferable and may not be resold.
  • 3. Maximum Rental Time and Charges: Maximum rental time is 24 hours. You agree that You will deactivate the Product rental within 24 hours of time that rental of the Product began. You may then rent again. You agree that You are solely responsible for being aware of any elapsed time related to timely locking any Product. The maximum charge is NIS 180 for any Bike, and NIS 720 for any E-vehicle, all based on a 24-hour period. After return of the Product, You will be charged the accumulated rental charges, or the maximum 24-hour charge; whichever is less. Products not returned (locked and a ride concluded) within 48 hours will be considered lost or stolen, and You may be charged up to NIS 2,180 for each Bike, NIS 7,280 for each Lime-E, and NIS 5,460 for each Lime-S, and a police report may be filed against You. We may also charge a service fee of NIS 90, in Our sole discretion, for rentals in excess of 24 hours where the Product is not considered lost or stolen.
  • 4. Valid Credit Card or Debit Card: You must input a valid Card number and expiration date before You will be registered to use the Services. You represent and warrant to Lime that You are authorized to use any Cards You furnish to Lime. You authorize Lime to charge the Card for all fees incurred by You. All fees are subject to applicable sales taxes and other local government charges, which may be charged and collected by Lime. If You dispute any charge on Your Card account, then You must contact Lime within 10 business days from the end of the month with the disputed charge, provide to Lime all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times. You agree to immediately inform Lime of all changes relating to Your Card.
  • 5. Pick Up Fees: If You are unable to return any Product to a valid area (i.e., You deactivate a Product on private property, a locked community, and/or any other unreachable area), and request that the Product be picked up by Lime, then We, in Our sole and absolute discretion, may charge You a pick-up fee up to NIS 430. If any Product accessed under Your account is abandoned without notice, You will be responsible for all fees until the Product is recovered and deactivated, plus a service charge of up to NIS 430, to recover the Product. Fees are subject to change in Lime’s sole and absolute discretion, and without notice to You.

 

4. TERMS APPLICABLE TO SUBSCRIPTIONS AND AUTORENEWALS.

 

  • 1. Generally: To purchase access and use of any subscriptions offered through the Services, You must be at least eighteen (18) years of age. Prior to the purchase and/or rental of any Products or Services, You must provide us with a valid Card number and associated payment information including all of the following: (i) Your name as it appears on the Card, (ii) Your Card number, (iii) the Card type, (iv) the date of expiration, and (v) any activation numbers or codes needed to charge Your Card or otherwise use a valid gift card. By submitting that information to us or our third party credit card processor, You agree that You authorize us and/or our processor to charge Your Card at our convenience but within thirty (30) days of Card authorization. For any product or service that You order on the Services, You agree to pay the price applicable (including any sales taxes and surcharges) as of the time You submit the order. Lime will automatically bill Your Card or other form of payment submitted as part of the order process for such price. We may offer a number of membership plans, including special promotional plans or memberships with differing conditions and limitations. Any materially different terms from those described in this Agreement will be disclosed at Your sign-up or in other communications made available to You. Some promotional memberships are offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend Our offered membership plans.
  • 2. Subscription Term & Termination: Except in the event of a free trial offer, Your subscription will commence as of the date Your payment for a subscription is received by Lime. Your subscription will continue in full force for the length of the term You specifically purchased or on a month-to-month term until such time as You cancel the subscription as further explained below (the “Subscription Term”). In the event that You cancel a subscription in the middle of Your Subscription Term, You will not be entitled to receive a refund for the unused portion of the remainder of that Subscription Term, unless when such refund is required by applicable law.. Lime will have the right, upon written notice to You, to terminate this Agreement, and suspend Your access to their subscription, if: (a) You fail to pay Lime any amount due under this Agreement; and/or (b) You materially breach any term or condition of this Agreement. Lime shall have the right to terminate this Agreement and suspend Your access to the subscription with or without cause, upon thirty (30) days written notice to You in which case You will no longer be charged for access to the subscription. Upon the expiration or termination of this Agreement for any reason, Your access to, and use of, their subscription will terminate.
  • 3. Free Trials/Promotional Offerings: We may offer promotional trial subscriptions to access the Services for free for a limited time or at special discounted prices. If You sign up for a trial use, Your rights to use the Services are limited by the terms of such trial and will terminate or renew on the terms of Your trial arrangement and/or any applicable Additional Terms. Please be aware that when You sign up for a free trial, You will be required to provide Your Card number and Lime will confirm Your Card is valid. When We process Your Card, some credit card companies may place a temporary hold on Your account for Your first payment. Please contact Your Card company if You have questions. Please note that We do not provide price protection or refunds in the event of a price drop or promotional offering.

ONCE YOUR FREE TRIAL ENDS, WE OR A THIRD PARTY PAYMENT PROCESSOR WILL BEGIN BILLING YOUR DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR YOUR SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES), UNLESS YOU CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF YOUR FREE TRIAL. IF YOUR FREE TRIAL ENDS AND YOUR SUBSCRIPTION BEGINS, YOUR SUBSCRIPTION WILL AUTORENEW AND YOU WILL BE BILLED ON A RECURRING BASIS FOR YOUR EACH SUBSCRIPTION PERIOD UNLESS YOU CANCEL. INSTRUCTIONS FOR CANCELING YOUR MEMBERSHIP SUBSCRIPTION ARE DESCRIBED BELOW. PLEASE NOTE THAT YOU WILL NOT RECEIVE A NOTICE FROM US THAT YOUR FREE TRIAL HAS ENDED OR THAT THE PAID PORTION OF YOUR SUBSCRIPTION HAS BEGUN. WE RESERVE THE RIGHT TO MODIFY OR TERMINATE FREE TRIALS AT ANY TIME, WITHOUT NOTICE AND IN OUR SOLE AND ABSOLUTE DISCRETION.

  • 4. Auto-Renewal of Subscription Membership: Your subscription to the Services will automatically renew at the end of Your Subscription Term continuously and indefinitely without action by You, and the subscription membership fee will be charged to You at the time of renewal. Once Your membership fee has been paid You will be entitled to all privileges included in the membership until the membership is cancelled by You as set forth in the paragraph below. By providing Your payment method information for Your subscription, You are agreeing to pay a subscription fee (and any applicable taxes and service fees (collectively, “Fees”), that will automatically renew, at the then current rate, unless You cancel prior to the expiration of the current Subscription Term. The Fees will be charged to Your original payment method automatically at the beginning of Your Subscription Term, and at the beginning of each renewal Subscription Term thereafter on the calendar day corresponding to the commencement of Your current Subscription Term, unless You cancel Your subscription, or Your account is suspended or terminated pursuant to this Agreement. The renewal Subscription Term will be the same length as Your initial Subscription Term unless otherwise disclosed to You at the time of sale. The rate for the renewal Subscription Term will be the then current subscription-rate. The Fees charged to Your payment method may vary from Subscription Term to Subscription Term due to changes in Your subscription plan or applicable taxes, and You authorize Lime to charge Your payment method for these amounts. Lime reserves the right to change the pricing of subscription at any time. In the event of a price change, Lime will post the new pricing on the Services and attempt to notify You in advance by sending an email to the address You have registered for Your account. You agree that We may change the pricing We charge You for Your subscription and any Products/Services offered in Your subscription package by providing You with notice through an electronic communication from us and You agree that all agreements, notices, disclosures, and/or any other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing. You consent to our ability to change our pricing and the details of our subscription packages through an electronic communication to You. If You do not wish to accept a price or subscription package change made by us, You may cancel Your subscription as described below, otherwise You will be deemed to have consented to the price/subscription package change and authorize Lime to charge the new Fees to Your payment method. If there are any discrepancies in billing, You hereby waive Your right to dispute such discrepancies if You do not notify Lime within sixty (60) days after they first appear on an account statement.
  • 5. Cancellation of Subscription Membership: You have the right to cancel Your subscription membership at any time upon notice to Lime. To cancel Your subscription membership: open Your wallet in the Lime App, and click "Manage," then click "Cancel Membership." There are no refunds or credits for partial months, except if such refunds are required by applicable law. If permitted by law, cancellation of initial membership any time after purchase will result in forfeiture of the membership fee. . Upon cancellation, You will lose access to the areas of the Services designated for subscription members only. This could include any credit and other data and analyses that have been displayed during Your subscription membership.
  • 6. Methods of Payment, Credit Card Terms and Taxes: All payments to Lime are made through a third party payment processor(s). We accept any and all methods of payment that Our third party payment processor(s) accept. We currently do not accept cash, personal or business checks or any other payment form, although in the future We may change this policy. Your Card issuer agreement governs Your use of Your designated Card, and You must refer to that agreement and not this Agreement to determine Your rights and liabilities as a cardholder. You represent and warrant that You will not use any Card or other form of payment unless You have all necessary legal authorization to do so. YOU, AND NOT LIME, ARE RESPONSIBLE FOR PAYING ANY UNAUTHORIZED AMOUNTS BILLED TO YOUR CREDIT CARD BY A THIRD PARTY. You agree to pay all fees and charges incurred in connection with Your purchases (including any applicable taxes) at the rates in effect when the charges were incurred. Unless You notify Lime of any discrepancies within sixty (60) days after they first appear on Your Card statement, You agree that they will be deemed accepted by You for all purposes. If Lime does not receive payment from Your Card issuer or its agent, You agree to pay all amounts due upon demand by Lime or its agents. Sales taxes, or other taxes, customs, import/export charges, or similar governmental charges are not included in the price of the products. You are responsible for paying any such taxes or charges imposed on Your purchases, including, but not limited to, sales, use or value-added taxes. Lime shall automatically charge and withhold the applicable tax for orders to be delivered to addresses within and any states or localities that it deems is required in accordance with our order policy in effect at the time of purchase.
  • 7. Refund Policy: All purchase transactions made through the Services are subject to Lime’s return policy in effect at the time of purchase. Currently, Lime’s refund policy is to not offer any refunds for any subscriptions purchased through the Services, except in Lime’s sole and absolute discretion or except if such refund is required by applicable law.
  • 8. Order Acceptance Policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of Your order, nor does it constitute confirmation of our offer to sell. Lime reserves the right at any time after receipt of Your order to accept or decline Your order for any reason. Lime further reserves the right any time after receipt of Your order, without prior notice to You, to supply less than the quantity You ordered of any item. Your order will be deemed accepted by Lime upon our delivery of Products and/or Services that You have ordered. We may require additional verifications or information before accepting any order. Notwithstanding the foregoing, You agree that, if We cancel all or a portion of Your order or if We provide You less than the quantity You ordered, Your sole and exclusive remedy is either that: (a) We will issue a credit to Your Card account in the amount charged for the cancelled portion or the quantity not provided (if Your Card has already been charged for the order); or (b) We will not charge Your Card for the cancelled portion of the order or the quantity not provided. Do not assume that a cancellation or change of an order You have placed with Lime has been effected until You receive a confirmation from Lime via email or the Services. As stated above, You will be responsible for, and Your Card or third-party payment account may be charged for, the payment of all fees associated with orders already processed or shipped before Your cancellation/change request or a request to terminate Your account was received.
  • 9. No Responsibility to Sell Mispriced Products or Services: We do our best to describe every item, product or service offered on the Services as accurately as possible. However, We are human, and therefore We do not warrant that specifications or pricing on the Services is complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications of any item, product or service, Lime shall have the right to refuse or cancel any orders in Lime’s sole and absolute discretion. If We charged Your credit card or other account prior to cancellation, We will issue a credit to Your account in the amount of the charge. Additional terms may apply. If a product You purchased from Lime is not as described, Your sole remedy is to return it in unused condition, complete and undamaged, in the original packaging.
  • 10. Modifications to Prices or Billing Terms: The purchase and/or rental of Products and/or Services is subject to availability. PRODUCTS AND SERVICES DISPLAYED ON THE SERVICES MAY NOT BE AVAILABLE AT ALL TIMES AND MAY BE SUBSTITUTED OR DISCONTINUED AT ANY TIME. LIME RESERVES THE RIGHT, AT ANY TIME, TO CHANGE ITS PRICES AND BILLING METHODS FOR SERVICES, EFFECTIVE IMMEDIATELY UPON POSTING ON THE SERVICES OR BY ELECTRONIC DELIVERY TO YOU.
  • 11. Account Registration And Security: You understand that You will need to create an account to have access to the Services. You will: (a) provide true, accurate, current and complete information about You as prompted by the Services’ registration or subscription page (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If You provide any information that is untrue, inaccurate, not current or incomplete, or Lime has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Lime has the right to suspend or terminate Your account and refuse any and all current or future use of the Services (or any portion thereof). You are entirely responsible for the security and confidentiality of Your password and account. Furthermore, You are entirely responsible for any and all activities that occur under Your account. You will not share Your account information or Your user name and password with any third party or permit any third party to logon to the Services using Your account information. You agree to immediately notify us of any unauthorized use of Your account or any other breach of security of which You become aware. You are responsible for taking precautions and providing security measures best suited for Your situation and intended use of the Services. We have the right to provide Your billing, account, Content or use records, and related information under certain circumstances (such as in response to legal responsibility, lawful process, orders, subpoenas, or warrants, or to protect our rights, customers or business, or in some cases, as a result of mandatory data sharing with governments). Please note that anyone able to provide Your personally identifiable information will be able to access Your account so You should take reasonable steps to protect this information.

 

5. RELEASES; DISCLAIMERS; LIMITATION OF LIABILITY; ASSUMPTION OF RISK.

 

  • 1. Releases: “Claims” means, collectively, and without limitation, any and all claims, injuries, demands, liabilities, disputes, causes of action (including statutory, contract, negligence, or other tort theories), proceedings, obligations, debts, liens, fines, charges, penalties, contracts, promises, costs, expenses (including attorneys’ fees, whether incurred pre-litigation, pre-trial, at trial, on appeal, or otherwise), damages of any kind whatsoever (including consequential, compensatory, or punitive damages), or losses (whether known, unknown, asserted, unasserted, fixed, conditional, or contingent) that arise from or relate to (a) any of the Services, including any of the Products, equipment or related information, and/or (b) Your use of any of the foregoing. “Released Persons” means, collectively Lime and all of its owners, managers, affiliates, employees, agents, representatives, successors, and assigns, and (ii) every sponsor of any of the Services and all of the sponsor’s owners, officers, directors, affiliates, employees, agents, representatives, successors, and assigns. In exchange for being allowed to use any of the Services, and other equipment or related information provided by Lime, You (acting for You and for all of Your family, heirs, agents, affiliates, representatives, successors, and assigns) hereby fully and forever release and discharge all Released Persons for any and all Claims that You have or may have against any Released Person. Such releases are intended to be general and complete releases of all Claims. The Released Persons may plead such releases as a complete and sufficient defense to any Claim, as intended third party beneficiaries of such releases. You expressly agree to indemnify, release and hold harmless Released Persons from all liability for any such property loss or damage, personal injury or loss of life, regardless of the cause, whether based upon breach of contract, breach of warranty, active or passive negligence or any other legal theory, in consideration for using any of the Services.

 

6. DISCLAIMERS.

 

  • 1. Disclaimer of Warranties: TO THE FULLEST EXTENT PERMITTED BY LAW, AND WITH RESPECT TO YOUR USE OF ANY OF THE SERVICES, PRODUCTS, OR RELATED EQUIPMENT, LIME AND ALL OTHER RELEASED PERSONS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • 2. Services Provided As-Is: ALL OF THE SERVICES, PRODUCTS, AND RELATED EQUIPMENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” (AND YOU RELY ON THEM SOLELY AT YOUR OWN RISK).

Therefore, to the fullest extent permissible by law, the Released Persons hereby disclaim and make no representations, warranties, endorsements, or promises, express or implied, as to:

  • 2.1. the Services (including the Products, the Content, the equipment rented through the Services, and the User Submissions);
  • 2.2. the functions, features, or any other elements on, or made accessible through, the Services;
  • 2.3. any instructions offered or referenced at or linked through the Services;
  • 2.4. security associated with the transmission of Your User Submissions transmitted to Lime via the Services;
  • 2.5. whether the Services or the servers that make the Services available are free from any harmful components (including viruses, Trojan horses, and other technologies that could adversely impact Your Device(s));
  • 2.6. whether the information (including any instructions) on the Services is accurate, complete, correct, adequate, useful, timely, or reliable;
  • 2.7. whether any defects to or errors on the Services will be repaired or corrected;
  • 2.8. whether Your access to the Services will be uninterrupted;
  • 2.9. whether the Services will be available at any particular time or location; and
  • 2.10. whether Your use of the Services is lawful in any particular jurisdiction.

EXCEPT FOR ANY SPECIFIC WARRANTIES PROVIDED HEREIN OR IN ADDITIONAL TERMS PROVIDED BY A RELEASED PERSON, RELEASED PERSONS HEREBY FURTHER DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.

LIME AND ALL OTHER RELEASED PERSONS DO NOT REPRESENT OR WARRANT THAT ANY OF THE SERVICES, PRODUCTS, OR RELATED EQUIPMENT WILL BE IN GOOD REPAIR OR ERROR-FREE, AND DELAYS, OMISSIONS, INTERRUPTIONS, OR INACCURACIES COULD EXIST WITH RESPECT TO ANY OF THE SERVICES, PRODUCTS, AND/OR RELATED EQUIPMENT.

Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimers may not apply to the extent such jurisdictions’ laws are applicable. However, in those jurisdictions, Lime expressly disclaims any and all warranties to the fullest extent permitted by applicable law.

 

7. LIMITED LIABILITY OF LIME; ASSUMPTION OF RISK BY YOU.

 

  • 1. Limited Liability: YOU HEREBY ACKNOWLEDGE AND AGREE THAT, EXCEPT AS MAY OTHERWISE BE LIMITED BY LAW, LIME AND ALL OTHER RELEASED PERSONS ARE NOT RESPONSIBLE OR LIABLE FOR ANY CLAIM, INCLUDING THOSE THAT ARISE OUT OF OR RELATE TO (A) ANY RISK, DANGER, OR HAZARD DESCRIBED IN THIS AGREEMENT, (B) YOUR USE OF, OR INABILITY TO USE, ANY OF THE SERVICES, PRODUCTS, AND/OR RELATED EQUIPMENT, (C) YOUR BREACH OF THIS AGREEMENT AND/OR YOUR VIOLATION OF ANY LAW, RULE, REGULATION, AND/OR ORDINANCE, INCLUDING RIDING ON SIDEWALKS AND/OR PARKING, (D) ANY NEGLIGENCE, MISCONDUCT, AND/OR OTHER ACTION AND/OR INACTION BY YOU, (E) YOUR FAILURE TO WEAR AHELMET THAT HAS BEEN PROPERLY SIZED, FITTED AND FASTENED ACCORDING TO THE MANUFACTURER’S INSTRUCTIONS WHILE USING ANY PRODUCT (AS STATED ABOVE, LIME ADVISES THAT ALL MINORS WEAR A SNELL, CPSC, ANSI OR ASTM APPROVED HELMET), AND/OR (F) ANY NEGLIGENCE, MISCONDUCT, AND/OR OTHER ACTION OR INACTION OF ANY THIRD PARTY.
  • 2. Waiver of Claims: YOU HEREBY WAIVE ANY AND ALL CLAIMS, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, AND/OR OTHER GROUNDS, EVEN IF LIME OR ANY OF THE OTHER RELEASED PERSONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS.
  • 3. Maximum Liability to Lime: THE TOTAL LIABILITY OF LIME AND ALL OTHER RELEASED PERSONS FOR ANY AND ALL CLAIMS, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHER GROUNDS, IS LIMITED TO THE SUM OF NIS 364.
  • 4. Assumption of Risk by You: YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OF THE SERVICES, PRODUCTS, AND/OR RELATED EQUIPMENT, IS AT YOUR SOLE AND INDIVIDUAL RISK, AND THAT LIME IS NOT RESPONSIBLE FOR ANY AND ALL CONSEQUENCES, CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, LIABILITIES, DAMAGES, INJURIES, FEES, COSTS AND EXPENSES, PENALTIES, ATTORNEYS’ FEES, JUDGMENTS, SUITS AND/OR DISBURSEMENTS OF ANY KIND, OR NATURE WHATSOEVER, WHETHER FORESEEABLE OR UNFORESEEABLE, AND WHETHER KNOWN OR UNKNOWN. YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT YOU FULLY UNDERSTAND THE RISKS ASSOCIATED WITH YOUR USE OF THE SERVICES, PRODUCTS, AND/OR RELATED EQUIPMENT, AND THAT YOU ASSUME SUCH RISK.

 

  • 4.1. You are solely and fully responsible for the safe operation of the Products at all times.
  • 4.2. You agree that the Products are machines that may malfunction, even if the Products are properly maintained, and that such malfunction may cause injury.
  • 4.3. You agree that riding the Products involves many obvious and not-so-obvious risks, dangers, and hazards, which may result in injury or death to You or others, as well as damage to property, and that such risks, dangers, and hazards cannot always be predicted or avoided.
  • 4.4. You agree that such risks, dangers, and hazards are Your sole responsibility, including, but not limited to, choosing whether to wear a helmet other protective gear. Lime advises You to wear a Snell, CPSC, ANSI or ASTM approved helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions at all times while using any of the Products, whether required by law or not. You expressly understand and agree that it is solely Your responsibility to determine whether You are required to wear a helmet in the particular jurisdiction in which You are using the Products. If You do not wear a Snell, CPSC, ANSI or ASTM approved helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions, You do so at Your own risk.
  • 4.5. You agree that if Your use of any of the Services, Products, and/or related equipment causes any injury or damage to another person or property, then You will be liable for any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, suits and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown.

 

8. INDEMNIFICATION.

 

  • 1. Indemnification: You agree to defend, indemnify, and hold harmless the Released Persons from and against any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, suits settlements, and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, that directly or indirectly arise from or are related to any claim, suit, action, demand, or proceeding made or brought against any Released Person, or on account of the investigation, defense, or settlement thereof, arising out of or in connection with, whether occurring heretofore or hereafter: (i) Your use or misuse of the Services, Products, and/or related equipment, (ii) Your User Submissions; (iii) Your use of the Services and Your activities in connection with the Services; (iv) Your breach or alleged breach of this Agreement or any Additional Terms; (v) Your violation or alleged violation of any laws, rules, regulations, codes, statutes, ordinances, or orders of any governmental or quasi-governmental authorities in connection with Your use of the Services (including the Products) or Your activities in connection with the Services; (vi) information or material transmitted through Your Device(s), even if not submitted by You, that infringes, violates, or misappropriates any copyright, trademark, trade secret, trade dress, patent, publicity, privacy, or other right of any person or entity; (vii) any misrepresentation made by You; and (viii) the Released Persons’ use of the information that You submit to Us (including Your User Submissions) (all of the foregoing, “Claims and Losses”). You will cooperate as fully required by the Released Persons in the defense of any of the foregoing. Notwithstanding the foregoing, the Released Persons retain the exclusive right to settle, compromise, and pay any and all Claims and Losses. Released Persons reserve the right to assume the exclusive defense and control of any Claims and Losses. You will not settle any Claims and Losses without, in each instance, the prior written consent of an officer of a Released Persons.

 

9. TERM AND TERMINATION.

 

  • 1. Term: The term of this Agreement begins when You first use the Services, and the term ends 10 years after You last use the Services; provided, however, that Your personal financial responsibility under this Agreement expires one year after You last use the Services.
  • 2. Termination by Lime: At any time and from time to time, and without Your consent, Lime may unilaterally terminate Your right to use the Services, in Lime’s sole and absolute discretion and without any notice or cause. You may terminate Your use of the Services at any time; provided, however, that (i) no refund will be provided by Lime, unless when such refund is required by applicable law, (ii) the term of this Agreement continues in accordance with this Agreement, and (iii) You may still be charged any applicable fees in accordance with this Agreement.
    • 2.1. This Agreement remains in full force and effect, in accordance with its terms and conditions, after any termination of Your right to use any of the Services, regardless of how the Agreement is terminated.

 

10. CONFIDENTIALITY OF INFORMATION; PRIVACY POLICIES.

 

  • 1. Information Kept According to Privacy Notice: All personally identifiable information that is held by Lime and pertains to You, including all names, addresses, phone numbers, email addresses, Card numbers, and/or pass numbers, will be kept by Lime in accordance with its Privacy Notice; provided, however, that (i) if there is any situation where You are unable to communicate personal information to the appropriate authorities, then Lime may, in Our sole and absolute discretion, provide Your name, address, phone number, and other information to such authorities, (ii) if Lime receives a subpoena from any court or other authority, then Lime will provide all requested information in accordance with applicable law, and (iii) Lime may disclose aggregate and other data about You in accordance with applicable law, including, without limitation, general latitude and longitude data for Your addresses (provided this would not allow any individual’s address to be separately identified). In addition, Lime may disclose individual data to a third party upon Your express permission and consent (e.g. enrollment in a study).
  • 2. Reservation of Rights: We reserve the right, without any limitation, to: (i) investigate any suspected breaches of the Services’ security or information technology or other systems or networks; (ii) investigate any suspected breaches of this Agreement and any Additional Terms; (iii) investigate any information obtained by us in connection with reviewing law enforcement databases or complying with criminal laws; (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters; (v) prosecute violators of this Agreement and any Additional Terms; and (vi) discontinue the Services, in whole or in part, or, except as may be expressly set forth in any Additional Terms, suspend or terminate Your access to it, in whole or in part, including any user accounts or registrations, at any time, without notice, for any reason and without any obligation to You or any third party. Any suspension or termination will not affect Your obligations to us under this Agreement or any Additional Terms. Upon suspension or termination of Your access to the Services, or upon notice from us, all rights granted to You under this Agreement or any Additional Terms will cease immediately, and You agree that You will immediately discontinue use of the Services. The provisions of this Agreement and any Additional Terms, which by their nature should survive Your suspension or termination will survive, including the rights and licenses You grant to us in this Agreement, as well as the indemnities, releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, no class action, and mandatory arbitration.

 

11. TELEPHONIC COMMUNICATIONS AND AGREEMENT TO BE CONTACTED.

 

  • 1. You acknowledge that telephone calls to or from Lime may be monitored and recorded and You agree to such monitoring and recording.
  • 2. You verify that any contact information provided to Lime, including but not limited to, Your name, email address, and Your mobile telephone number is true and accurate. You verify that You are the current subscriber or owner of any telephone number that You provide to us. Should any of Your contact information change, including Your telephone number, You agree to notify us immediately by emailing Customer Service support@li.me, (or by texting STOP to a text message from Lime prior to changing Your number). You agree to indemnify, defend, and hold Lime harmless from and against any and all claims, losses, liability, costs, and expenses (including reasonable attorneys’ fees) arising from failure to update Your contact information (including Your telephone number), Your voluntary provision of a telephone number that is not Your own, and/or from Your violation of any law, regulation, or ordinance.
  • 3. By voluntarily providing Your telephone number(s) to Lime, You expressly agree to receive prerecorded voice messages and/or autodialed calls or text messages related to special offers, Your account, any transaction with us, and/or Your relationship with Lime. These telephone calls and text messages may include, but are not necessarily limited to, for example, changes to Your account, verification codes, information in connection with a bike or scooter rental, equipment updates, promotions, and updated payment information. Consent to receive automated marketing calls/texts is not a condition of any rental or purchase. You may receive marketing calls or text messages even if Your telephone number is registered on any state or federal Do Not Call list. You acknowledge that You may incur a charge for calls or text messages by Your telephone carrier and that Lime is not responsible for these charges.
  • 4. You agree that Lime may obtain, and You expressly agree to be contacted at, email addresses, mailing addresses, and phone numbers provided by You directly or obtained through other means. You agree to receive automated calls and text messages even if You cancel Your account or terminate Your relationship with us, except if You opt-out. You may opt-out of text messages by replying STOP to any text message. You consent to receive an additional text message confirming Your opt-out request. For help, text HELP. To opt-out of automated telephone calls (but not text messages), email support@li.me. Please allow up to thirty (30) days to process any opt-out request. It is Your sole obligation to notify Lime that You do not want to receive calls or text messages by following the instructions in this Section. You waive any rights to bring claims for unauthorized, unsolicited, or undesired calls or text messages by failing to opt-out immediately and in accordance with these opt-out instructions. Please note that if You opt out of automated calls/texts, we reserve the right to make non-automated calls/texts to You. Your obligations under this Section shall survive termination of these Terms.

 

12. ADDITIONAL TERMS OF USE.

 

  • 1. Safety Check: Before each use of any Product, You shall conduct a basic safety inspection of the Product, which includes inspecting the following: (i) trueness of the wheels; (ii) safe operation of all brakes and lights; (iii) proper attachment of the seat, pedals, and basket; (iv) good condition of the frame; (v) sufficient of battery charge power; and (vi) any sign of damage, unusual or excessive wear, or other mechanical problem or maintenance need. You agree not to ride the Product if there are any noticeable issues, and to immediately notify customer service to alert Lime of any problems.
    • 1.1. If at any time, whether prior to, during, or after riding any Product, You discover any defect or notice any other potentially unsafe condition on any Product, no matter how slight, You must not use the Product, or, if You are already riding the Product, You must immediately cease riding when it is safe to do so.
    • 1.2. You agree to immediately report the defect or condition to Lime.
    • 1.3. If You do not strictly comply with the aforementioned requirements, You shall be totally and completely liable for any and all consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, suits settlements, and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, and You shall indemnify and hold harmless Lime for the same.
  • 2. Lost or Stolen Products: If a Product is not returned within 48 consecutive hours, then the Product may be deemed lost or stolen, in Lime’s sole and absolute discretion, and a police report may be filed against You with local authorities. The data generated by the Services’ computer is conclusive evidence of the period of use of the Products by You. You must report any disappearance or theft of any Product to Lime immediately or as soon as possible.
  • 3. Helmets; Safety: Lime advises You to wear a helmet at all times while using any of the Services, Products, and/or related equipment, whether required by law or not.
    • 3.1. Lime recommends that You wear a Snell, CPSC, ANSI or ASTM approved helmet that has been properly sized, fitted and fastened according to the manufacturer’s instructions.
    • 3.2. If wearing a helmet is required by the laws, rules, regulations and/or ordinances applicable to the area in which the Product is operated, You agree to comply with such laws and regulations at all times.
    • 3.3. You agree that neither Lime nor the Released Persons are liable for any injury or death suffered by You while using the Services, whether or not You are wearing a helmet at the time of injury.
    • 3.4. You expressly acknowledge and agree that You may need to take additional safety measures or precautions not specifically addressed in this Agreement, and You expressly acknowledge and agree that determining whether You must do so is Your sole responsibility - not Lime’s responsibility.
  • 4. Routes: You agree that Lime does not provide or maintain places to ride the Products, and that Lime does not guarantee that there will always be a safe place to ride any particular Product. Roads, bicycle lanes, and routes may become dangerous due to weather, traffic, and/or other hazards outside of Lime’s control. Lime shall not be liable for any of the foregoing, without limitation. You are solely responsible for choosing a responsible and safe route. You must obey all laws at all times in choosing a route, and it is Your sole responsibility to be familiar with the applicable laws, rules, regulations, and/or ordinances of the jurisdiction in which You are using Lime’s Services and/or Products.
  • 5. Limitations on Rental. You agree that Lime is not a common carrier. Alternative means of public and private transportation are available to the general public and to You individually. Lime provides the Services and Products only as a convenience, and such rental availability is intended to be used only by those persons who are able and qualified to operate the Products on their own and who have agreed to all terms and conditions of this Agreement.
  • 6. Limitation on Availability of Services: Lime makes every effort to provide the Services 365 days per year, but We do not guarantee that the Services will be available at all times, as force majeure events or other circumstances might prevent Lime from providing the Services. Access to the Services is also conditioned on the availability of Products. Lime does not represent or warrant the availability of any Services or the availability of any Products at any time. You agree that Lime may require You to return a Product at any time
  • 7. License to Image and Likeness: For good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, You do hereby knowingly, voluntarily, and irrevocably: (1) give Your full and unconditional consent to Lime and its affiliates, successors, and assigns to use at any time and from time to time, without any restriction, Your appearance and voice in photographs, videos, and other recordings related to Your use of the Services, on all websites and for all press, promotional, advertising, publicity, and other commercial purposes, including all formats and media, whether now known or hereafter devised, throughout the world and in perpetuity; (2) grant to Lime and its affiliates, successors, and assigns (a) the right to photograph, videotape, and otherwise record Your appearance and voice related to Your use of the Services, at any time and from time to time, (b) all rights, copyrights, title, and interests in the results of such photographs, videos, and other recordings, as a work for hire for copyright purposes, and (c) the right to use, reproduce, exhibit, distribute, transmit, alter, and exploit, at any time and from time to time and as Lime may decide in its sole and absolute discretion, such photographs, videos, and other recordings, or any component thereof, and all related merchandising, promotions, advertising, and publicity; and (3) waive, release, and discharge Lime and all Released Persons from all Claims that You have or may have for any libel, defamation, invasion of privacy, right of publicity, infringement of copyright, or violation of any right granted by You in this paragraph.
  • 8. Access License: Subject to Your strict compliance with this Agreement and the Additional Terms, Lime grants You a limited, revocable, non-exclusive, non-assignable, non-transferable license to download (temporary storage only), display, view, use, play, and/or print one copy of the Content (excluding source and object code in raw form or otherwise, other than as made available to access and use to enable display and functionality) on a personal computer, mobile phone or other wireless Device, or other Internet enabled Device (each, a “Device”) for Your personal, non-commercial use only. This license does not include any resale or commercial use of the Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. Except as expressly permitted herein, the Services and/or any portion of the Services may not be reproduced, sold, resold, visited or otherwise exploited for any purpose without Lime’s express written consent. Any unauthorized use automatically terminates the permissions and/or licenses granted by Us to You. The foregoing limited license: (i) does not give You any ownership of, or any other intellectual property interest in, any Content, and (ii) may be immediately suspended or terminated for any reason, in Lime’s sole and absolute discretion, and without advance notice or liability.
  • 9. Copyright and Ownership: All of the content featured or displayed on the Services, including, without limitation, text, graphics, photographs, images, moving images, sound, and illustrations (“Content”), is owned by Lime, its licensors, vendors, agents and/or its Content providers. All elements of the Services, including, without limitation, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. The Services may only be used for the intended purpose for which such Services is being made available. Except as permitted by copyright law, You may not modify any of the materials and You may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the Services. Except as authorized under the copyright laws, You are responsible for obtaining permission before reusing any copyrighted material that is available on the Services. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding Your use of the Services. The Services, its Content and all related rights shall remain the exclusive property of Lime or its licensors, vendors, agents, and/or its Content providers unless otherwise expressly agreed. You will not remove any copyright, trademark or other proprietary notices from material found on the Services.
  • 10. Trademarks/No Endorsement: All trademarks, service marks and trade names of Lime used herein (including but not limited to: LimeBike name, LimeBike corporate logo, Lime name, Lime corporate logo, the Services name, the Services design, and/or any logos) (collectively “Marks”) are trademarks or registered trademarks of Lime or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Lime trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Services, without Lime’s prior written consent. You shall not use Lime’s name or any language, pictures or symbols which could, in Lime’s judgment, imply Lime’s endorsement in any (i) written or oral advertising or presentation, or (ii) brochure, newsletter, book, or other written material of whatever nature, without prior written consent.
  • 11. Solicited Submission Policy: Where Lime has specifically invited or requested submissions or comments, Lime encourages You to submit content (e.g., comments to blog posts, participation in communities, tips, etc.) to Lime that they have created for consideration in connection with the Site (“User Submissions”). User Submissions remains the intellectual property of the individual user. By posting content on our Site, You expressly grant Lime a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide, fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, perform and display such content and Your name, voice, and/or likeness as contained in Your User Submission, in whole or in part, and in any form throughout the world in any media or technology, whether now known or hereafter discovered, including all promotion, advertising, marketing, merchandising, publicity and any other ancillary uses thereof, and including the unfettered right to sublicense such rights, in perpetuity throughout the universe. Any such User Submissions are deemed non-confidential and Lime shall be under no obligation to maintain the confidentiality of any information, in whatever form, contained in any User Submission.
  • 12. Inappropriate User Submissions: Lime does not encourage, and does not seek, User Submissions that result from any activity that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to You, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; or (iii) may constitute a crime or tort. You agree that You have not and will not engage in any of the foregoing activities in connection with producing Your User Submission. Without limiting the foregoing, You agree that in conjunction with Your submission, You will not inflict emotional distress on other people, will not humiliate other people (publicly or otherwise), will not assault or threaten other people, will not enter onto private property without permission, will not impersonate any other person or misrepresent Your affiliation, title, or authority, and will not otherwise engage in any activity that may result in injury, death, property damage, and/or liability of any kind. Lime will reject any User Submissions in which Lime believes, in its sole and absolute discretion, that any such activities have occurred. If notified by You of a submission that allegedly violates any provision of this Agreement, Lime reserves the right to determine, in its sole and absolute discretion, if such a violation has occurred, and to remove any such submission from the Services at any time and without notice.
  • 13. Inappropriate Material: You are prohibited from using the Services to post or send any unlawful, infringing, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that infringes or misappropriates third party intellectual property or could constitute or encourage conduct that would be considered a criminal offense or otherwise violate any law. You further agree that sending or posting unsolicited advertisements or “spam” on or through the Services is expressly prohibited by this Agreement. In addition to any remedies that We may have at law or in equity, if We determine, in Our sole and absolute discretion, that You have violated or are likely to violate the foregoing prohibitions or any applicable rules or policies linked to in these Agreement, We may take any action We deem necessary to cure or prevent the violation, including, without limitation, banning You from using the Services and/or the immediate removal of the related materials from the Services at any time without notice. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
  • 14. Access and Interference: You agree that You will not use any robot, spider, scraper or other automated means to access the Services for any purpose without our express written permission. Additionally, You agree that You will not: (i) take any action that imposes, or may impose, in Our sole and absolute discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the site or any activities conducted on the Services; or (iii) bypass any measures We may use to prevent or restrict access to the Services.
  • 15. Right to Takedown Content: Except as disclosed in our Privacy Notice, We will not monitor, edit, or disclose the contents of Your e-mail or Content posted to the Services unless required in the course of normal maintenance of the Services and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Lime or the Services; (2) protect and defend the rights or property of Lime, the Services, or the users of the Services; or (3) act in an emergency to protect the personal safety of our users, the Services, or the public. Users shall remain solely responsible for the content of their messages and Lime shall have no obligation to prescreen any such content. However, We shall have the right in Our sole and absolute discretion to edit, refuse to post or remove any material submitted to or posted on the Services at any time without notice. Without limiting the foregoing, We shall have the right to remove any material that We find to be in violation of the provisions hereof or otherwise objectionable, and the additional right to deny any user who fails to conform to any provision of these Agreement access to the Services or any part thereof.
  • 16. User Published Content: User published Content and User Submissions do not represent the views of Lime or any individual associated with Lime, and We do not control this Content. In no event shall You represent or suggest, directly or indirectly, Lime’s endorsement of user published Content. Lime does not vouch for the accuracy or credibility of any user published Content on our Services or User Submissions published through our Services, and do not take any responsibility or assume any liability for any actions You may take as a result of reviewing any such user published Content or User Submission. Through Your use of the Services and Services, You may be exposed to Content that You may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals. By using our Services, You assume all associated risks.
  • 17. Third Party Links: From time to time, the Services may contain links to websites that are not owned, operated or controlled by Lime or its affiliates. All such links are provided solely as a convenience to You. If You use these links, You will leave the Services. Neither We nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither We nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that You may obtain from using any other websites. If You decide to access any other websites linked to or from the Services, You do so entirely at Your own risk.
  • 18. Transactional Partners: In some cases, We partner with another company to co-promote their services within our Services. In these cases, You are transacting directly with the other party. On those pages or locations, the transactional partners’ brand is clearly visible and their Agreement are posted. When using these partner pages, You are bound by the partner Agreement in addition to remaining bound by this Agreement. When there is a conflict between this Agreement and the partner’s agreement, Our Agreement will prevail.
  • 19. Termination: You or We may suspend or terminate Your right to use of the Services at any time, for any reason or for no reason. We may also block Your access to our Services in the event that (a) You breach these Agreement; (b) We are unable to verify or authenticate any information You provide to us; or (c) We believe that Your actions may cause financial loss or legal liability for You, our users or us.
  • 20. Representations and Warranties: You represent that You are over the age of 18, have the right and authority to enter into this Agreement, are fully able and competent to satisfy the terms, conditions, and obligations herein, and Your use of the Services is and will be in compliance with all applicable laws. You represent that You have read, understood, agree with, and will abide by the terms of this Agreement. In addition, You represent and warrant that Your User Submissions and all elements thereof are (a) owned or controlled solely and exclusively by You, You have prior written permission from the rightful owner of the content included in Your User Submissions, or You are otherwise legally entitled to grant Lime all of the rights granted herein; and (b) Lime’s use of Your User Submissions as described or contemplated herein do not and will not infringe on the copyrights, trademark rights, publicity rights or other rights of any person or entity, violate any law, regulation or right of any kind whatsoever, or otherwise give rise to any actionable claim or liability, including, without limitation, rights of publicity and privacy, and defamation. Furthermore, You shall be solely responsible for Your own User Submissions and the consequences of posting or publishing them.
  • 21. Wireless Features: The Services may offer certain features and services that are available to You via Your wireless Device. These features and services may include the ability to access the Services’ features and upload content to the Services, receive messages (including text and SMS messages) from the Services, and download applications to Your wireless Device (collectively, “Wireless Features”). Standard messaging, data, and other fees may be charged by Your carrier to participate in Wireless Features. Fees and charges may appear on Your wireless bill or be deducted from Your pre-paid balance. Your carrier may prohibit or restrict certain Wireless Features and certain Wireless Features may be incompatible with Your carrier or wireless Device. You should check with Your carrier to find out what plans are available and how much they cost. Contact Your carrier with questions regarding these issues. You confirm that You are the current subscriber and/or customary user of the mobile number registered with the Services and authorized to incur any message or data charges that may be charged by Your carrier. You are strictly prohibited from registering a mobile number that is not Your own. If We discover that any information provided is false or inaccurate, We may hold, suspend or terminate Your access to the Services at any time. Your participation in the Services are completely voluntary.
    • 21.1. You agree that as to the Wireless Features for which You are registered, We may send communications to Your wireless Device regarding us or other parties. Further, We may collect information related to Your use of the Wireless Features. If You have registered via the Services for Wireless Features, then You agree to notify us of any changes to Your wireless contact information (including phone number) and update Your accounts on the Services to reflect the changes.
    • 21.2. You must notify Lime immediately of any breach of security or unauthorized use of Your mobile phone. Although Lime will not be liable for Your losses caused by any unauthorized use of Your mobile Device, You may be liable for the losses of Lime or others due to such unauthorized use.
  • 22. Force Majeure: Neither Lime nor You shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including, without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of common carriers.
  • 23. General: This Agreement and any Additional Terms will be governed by and construed in accordance with, and any Dispute will be resolved in accordance with, the laws of the State of Israel, without regard to its conflicts of law provisions. A printed version of this Agreement will be admissible in judicial and administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. When You communicate with us electronically, such as via e-mail and text message, You consent to receive communications from us electronically. Please note that We are not obligated to respond to inquiries that We receive. You agree that all agreements, notices, disclosures, and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing. These Agreement set forth the entire understanding and agreement between us with respect to the subject matter hereof. We do not guarantee continuous, uninterrupted or secure access to our Services, and operation of the Services may be interfered with by numerous factors outside of our control. If any provision of these Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that this Agreement and all incorporated agreements may be automatically assigned by Lime in Our sole and absolute discretion. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by You or others does not waive our right to act with respect to subsequent or similar breaches. All sections which by their context ought to survive this Agreement shall survive any termination or expiration of this Agreement. To the extent permitted by applicable law, You agree to waive, and You hereby waive, any applicable statutory and common law that may permit a contract to be construed against its drafter. Except as expressly set forth in this Agreement or any Additional Terms, (i) no failure or delay by You or us in exercising any of rights, powers, or remedies under will operate as a waiver of that or any other right, power, or remedy, and (ii) no waiver or modification of any term of this Agreement or any Additional Terms will be effective unless in writing and signed by the party against whom the waiver or modification is sought to be enforced. You are responsible for obtaining and maintaining all Devices and other equipment and software, and all internet service provider, mobile service, and other services needed for Your access to and use of the Services and You will be responsible for all charges related to them. The Services may describe products and services that are available only in the U.S.A. (or only parts of it) and are not available worldwide. We reserve the right to limit the availability of the Services and/or the provision of any content, program, product, service, or other feature described or available on the Services to any person, entity, geographic area, or jurisdiction, at any time and in Our sole and absolute discretion, and to limit the quantities of any content, program, product, service, or other feature that We provide. .
  • 24. Notification and Removal of Contents: In operating the Services, We offer services as online provider of materials and links to third party websites. As a result, third party materials that We do not own or control may be transmitted, stored, accessed or otherwise made available using the Services. Lime has adopted a policy that provides for the immediate removal of any content or the suspension of any user that is found to have infringed on the rights of Lime or of a third party, or that has otherwise violated any intellectual property laws or regulations, or any of the terms and conditions of this Agreement. If You believe any material available via the Services infringe a copyright and/or contains sensitive content that might harm your privacy or dignity (including defamation) or that was unlawfully published, please send us an e-mail to: legal@li.me and cc contact@li.me. In your e-mail, please include the following details:
    • 24.1. description of the material that You claim has been infringed (including the URL of such material), with enough detail so that We may locate it on the Services;
    • 24.2. in the event that the claim refers to copyright – a reference and a personal declaration confirming that you are the holder of copyright in the material;
    • 24.3. Your contact details, including Your address, telephone number, and email address.
  • 25. Updates to Terms: AS OUR SERVICES EVOLVE, THE TERMS AND CONDITIONS UNDER WHICH WE OFFER SERVICES MAY BE MODIFIED. AS SUCH, YOU EXPRESSLY AGREE TO THE FOLLOWING:
    • 25.1. We may cease offering the Services under the terms or Additional Terms for which they were previously offered.
    • 25.2. Each time You use the Services You are entering into a new agreement with us on the then applicable terms and conditions.
    • 25.3. You agree that we may notify You of any updated terms by posting a link to the then current version of this Agreement on the App, the Services, and/or in any other reasonable manner of notice which we elect.
    • 25.4. Your use of the Services after such notice constitutes Your going forward agreement to the revised agreement.
    • 25.5. You will review the posted user agreement/terms of service and any applicable Additional Terms each time You use the Services.
    • 25.6. You agree that the revised Agreement will be effective as to new use and transactions as of the time that We post them, or such later date as may be specified in them or in any other notice to You.
    • 25.7. This Agreement (and any applicable Additional Terms) that applied when You previously used the Services will continue to apply to such prior use (i.e., changes and additions are prospective only) unless mutually agreed.
    • 25.8. In the event any notice to You of new, revised or Additional Terms is determined to be insufficient, the prior agreement between You and Us shall continue until sufficient notice to establish a new agreement occurs.
    • 25.9. You should frequently check the App, the home page, and the e-mail You associated with Your account for notices, all of which You agree are reasonable manners of providing You notice.
    • 25.10. You can reject any new, revised or Additional Terms by discontinuing use of the Services and related services.
  • 26. Additional Assistance. If You do not understand any of the foregoing Agreement or if You have any questions or comments, We invite You to contact Us at support@li.me. By signing-up for the Services, You agree that: (i) We may give You notices of important matters by prominently posting notice on the home page of the Services or in another reasonable manner We determine in Our sole and absolute discretion; and (ii) We may contact You and send You communications by postal mail and e-mail at the addresses provided in Your account. These communications may include marketing communications about the Services as well as other promotional offers unrelated to the Services and You consent to receive these communications from us even if You previously indicated to us that You no longer wanted to receive communications from us. Your sign-up to the Services will serve as Your express agreement to receive these marketing and similar communications from us. You may prospectively modify certain types of email communications that You receive from us relating to the Services by following the instructions contained within such emails. Such changes will only impact our email communications to the extent described in the modification process. You agree to promptly notify us if You change Your e-mail or mailing address by updating Your account.
  • 27. Copyright Notice: All design, graphics, text selections, arrangements, and all software are Copyright © 2018, Neutron Holdings, Inc. and its related companies or its licensors. ALL RIGHTS RESERVED.
  • 28. Terms Applicable For Apple iOS: If You are accessing or using our Services through a Device manufactured and/or sold by Apple, Inc. (“Apple”, with such a Device herein referenced as an “Apple Device”):
    • 28.1. To the extent that You are accessing the App through an Apple Device, You acknowledge that this Agreement entered into between You and Lime and, that Apple is not a party to this Agreement other than as third-party beneficiary as contemplated below.
    • 28.2. Any license(s) granted to You in this Agreement is subject to the permitted Usage Rules set forth in the Apple App Store Terms and Conditions (see: http://www.apple.com/legal/itunes/us/terms.html) and any third party terms of agreement applicable to the App.
    • 28.3. You acknowledge that Lime, and not Apple, is responsible for providing the App and Content thereof.
    • 28.4. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or any support services to You with respect to the App.
    • 28.5. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
    • 28.6. Notwithstanding anything to the contrary herein, and subject to the terms in this Agreement, You acknowledge that, solely as between Apple and Lime, Lime and not Apple is responsible for addressing any claims You may have relating to the App, or Your possession and/or use thereof, including, but not limited, to: (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
    • 28.7. Further, You agree that if the App, or Your possession and use of the App, infringes on a third party’s intellectual property rights, You will not hold Apple responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claims.
    • 28.8. You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement, and that, upon Your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against You as a third-party beneficiary thereof.
    • 28.9. When using the App, You agree to comply with any and all third-party terms that are applicable to any platform, website, technology or service that interacts with the App.
  • 29. Google Maps: The map data that We provide to You in our App is based on the current map information available to us which may be provided by a third party such as through the incorporation of the Google Maps API, and may be inaccurate or incomplete. If You utilize map functionality We make available through our App, You acknowledge and agree to be bound by Google, Inc.’s Google Maps/Google Earth Additional Terms of Service, available at https://maps.google.com/help/terms_maps.html.

 

 

ACCEPTANCE OF AGREEMENT

I certify that I am at least 18 years old, and that I have read and expressly agree to the terms and conditions set forth in this Agreement, including specifically, the arbitration and class action waiver provisions.

OR

I certify that I am the parent and/or legal guardian of the minor User, who is at least 16 years old, and that I am at least 18 years old. I have read, and I expressly agree to, the terms and conditions set forth in this Agreement, including specifically, the arbitration and class action waiver provisions. I authorize use of the Services by the minor User through my account, and further certify that I have not permitted any minor to create an account, but have specifically authorized any minor use of a Bike only under Section 1.3 of this Agreement, and under my account. I will supervise and ensure that the minor User complies with all of the terms set forth in this Agreement and I expressly agree to indemnify and hold Lime harmless against any and all misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, attorneys’ fees, judgments, suits and/or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, as a result of the minor’s use of the Bike and/or any of the Services. I further expressly guarantee the minor’s acceptance of the terms of this Agreement, and I will be responsible for any breach of the above representations, warranties and/or this Agreement, and/or any attempt of the minor to disaffirm this Agreement.